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Thrive Market Reviews Summary
Thrive Market has a rating of 3 stars from 2,149 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thrive Market most frequently mention membership fee, credit card and free trial. Thrive Market ranks 3rd among Meal Delivery sites.
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I have 2 very picky grandkids and they love the Annie Crisps and the S'morables. It has helped a lot with their diets while they're with me. Thanks Thrive for your great products... also for the wonderful insect repellent without heavy chemicals... thank you so much!
I love everything about Thrive Market. Excellent products, delivery, and customer service. I have recommended them to all my friends and family!
Thank you, Kelly! Here at Thrive Market, we know that you share what you love - so it means the world to us that you would share us with your loved ones!
Appreciate high-quality, extent of selection; customer service, professionalism. Well worth paying for the membership, in light of savings. Appreciate the opportunity to give through Thrive to families in need. Products come packaged well; deliveries reasonable in time.
Thank you, Brian. We appreciate you being a member!
I've been using Thrive for years and love it. It's so convenient. They have a great selection at cheaper prices than I can get at my local grocery store and shipping is generally very fast. I have had occasional mistakes with orders but customer service has been very responsive. Like every business, they've had some disruption during COVID, but I can't judge them for that. It's a difficult time.
Thank you, G T! Navigating our service in the midst of a pandemic has definitely posed an interesting set of challenges - but we appreciate you sticking with us as we figured it out!
In all the times I've had a problem they have been very prompt in making it right with a kind and supportive attitude...
Thank you, Caty!
Due to the circumstances of the economy, they are still getting my order quickly. Not all items are available but more and more are coming available and I love that they notify you when something that I had ordered in the past comes up available.
Thank you for your understanding and loyalty as we have worked through the challenges of operating during a pandemic! We are constantly working to improve inventory and shipping times.
Whenever I have ordered from Thrive, I have received the order quickly and all items were in good condition.
We love to hear this, Kathy!
No problems so far. All items have been received and very much enjoyed. Will continue shopping with Thrive.
Great, Kathy! Thank you for shopping with us.
I was amazed by this websites ability to intuitively know what I may like and not like
I was especially excited to try Charlotte's Web as a bonus. I don't know how they would
Know that I need to try a pain alternative?
Awesome, Adrienne! Charlotte's Web is a popular choice when it comes to pain management alternatives!
I could write an full essay, but I'll leave it at this:
I am so grateful to Thrive and for the fact that they exist.
They have saved me in so many ways - financially, and my health. I have eternal thanks for them.
They are a beautiful company that I have utmost respect for, because not only have they helped me personally, but they donate money, food, time, resources, and supplies, as well as provide a voice for the causes they support. I am with them 1000% and I don't think I'll ever stop purchasing the products they have available.
Thank you, Julia! This means the world to us that you are so aligned with us and our mission.
Great food, esp. Basics and snacks. Less costly than local grocery, plus helping others. That really matters.
Thank you, Jeanne! Happy shopping!
Just spent an hour and a half on theThrive Market website for the second time. I love it! So easy to navigate and so many great items to choose from. Received my first order very quickly and have enjoyed all the items I bought. Purchased the membership today as well. I am a happy shopper
So happy to hear this, Nancy! We appreciate you taking this time to review us!
Every time I have a question, the customer service reps that manage chat are always so helpful and friendly. They are knowledgeable and quick to respond. I'm shocked by how many service members are available on a Sunday afternoon. I love shopping on thrive and the thoughtful options, such as ways to donate my savings - great idea! Keep up the good work. If the world calms down, I anxiously await an opportunity for monthly shipments to be twice monthly. Fingers crossed! Thanks to the entire Thrive team. ;)
What a great recommendation, Rosie! We appreciate your positive feedback and suggestions. Thanks for being a member!
The have good prices on quality products if you can get it in stock or it's not too hot to ship. Don't quite know why it's too hot to ship chocolate and yet when it's not too hot, it's not in stock or their's a limit and yet they can ship meat. Doesn't make much sense. Was very frustrating during the beginning of Covid when they had "limited shopping hours". Thought that was stupid, I mean I don't care if it takes you longer to ship it, just let me order when I'm awake and not at work. I thought they would have grown out of their newness by now, but I guess they are still going through growing pains.
Hi Sue! Thank you for all of this feedback. Maintaining inventory levels was a huge challenge for us during the early months of the pandemic, and we are SO happy to be back to 24/7 website accessibility. As for the "too hot to ship" messaging, we completely understand the frustration. Some of our brands have chosen to participate in the cold-pack program which allows us to confidently ship items most at-risk of melting. If we are not confident that an item will maintain quality in transit to you, we will not put those items at-risk. If you have any specific requests or concerns about items you'd like to see be a part of the cold-pack program, please feel free to reach out to our Member Services team by emailing help@thrivemarket.com
I've ordered from Thrive for the last few years, and have always appreciated the ease of ordering from them, the varied selection they carry, how quickly my orders arrive, how well packaged they are, prices, and that the modest membership fee helps others eat well who may not be able to afford the higher prices of organic foods. I love having the option to donate to this fund with each order, as well. Hey and even during the pandemic chaos and being hit with what must have been a massive demand for goods, they did such a great job at communicating and getting back on their fast track as quickly as possible. I give them room for error, but rarely find any! A couple of times something has unfortunately leaked during transport and they have always taken care by replacing the item and refunding. More than fair. Thank you Thrive - - May you always Thrive!
Awesome, Dea! Thank you so much for sharing each of the ways you've benefitted from being a member. We have remained committed to transparency and value, especially in the face of a pandemic! We appreciate your loyalty!
I am happy to be able to get items sent to me that I cannot get for pick up at my grocery in these cautious times. I am. 65 & high risk for Covid! I am addicted to the Dark Choc Almonds. They are huge! Also like the soft toothbrushes( ultra soft Preserve). I am a retired dental hygienist! Also like the Desert Essence floss!
This is amazing, Pamela. We kept thinking of members like you as we navigated through the last few months of operating during a pandemic. We are so happy to hear that we have been able to be a vital resource for you for the common essentials like toothbrush and floss, and the underrated essentials like chocolate covered almonds! :)
I love how quickly I receive the products. So convenient and love the prices too. Also love the selection of products to choose from..
Thank you, Carol! Convenience and affordability are two of the values we are driven by. We are so glad that you've enjoyed our selection. We can't wait to show you what new products we've got in the works.
If you check a product's nutritional statement and ingredients it is sometimes impossible to return to where you left off.
I was told I would receive a notice when out-of-stock products became available but I never did. But i found those very same products on other websites.
Hi Huntington! Thank you for your review. The restock reminder error is actually something we are actively working on. If you get a moment, we would love to hear more about your experience on our website. Our Member Services team is dedicated to continually improving the experience of our members. We receive any and all feedback of yours, you can reach us by emailing help@thrivemarket.com
Great service! Items have been coming pretty quickly now. Glad I can save money and shop online and get it delivered!
Amazing, thanks for the review!
Totally love shopping this way, no more spending weekend afternoons in a grocery store. I like the product selection and love the ethics of Thrive as a company and that they seek out equally ethical food manufacturers. I recently suggested a new product and in about a week was actually buying that product from them. Sometimes items are "out of stock", but honestly I don't mind that much. There are always plenty of other things to buy in the meantime. It may take some getting used to shopping with Thrive, but I am glad I made the switch and will not be going back to Whole Foods anytime soon. I would much, much rather my dollars go to Thrive.
Thanks so much for your support Michelle! So glad to hear we've been able to make your shopping a little easier!
From the business
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Awesome, Cindy! We are so glad to hear that you've been able to find some favorites for you and your grandkids!