Thrive MarketReviews 2,156

I signed up, and bought some things that had good price and the first invoice was on $40. As they stated, it was possible to cancel trial period any time and I will not be charged with membership fee. I have sent request for cancellation twice, and was assured that they will not charge me for any membership fee. I thought this thing is done, so to be honest I did not pay attention on emails I have received by TM again. In a meantime, system sent me a new email, telling me that since I sumbitted request for cancellation and reason of this was costy membership they have decided to extend my trial period for new month and with expiration of this trial, charged me with $29.95 for 6 months subscription. I have also hit $20 insufficient funds in my bank and I could not pay my bill that day, which has resulted in another $35 charge frrom my bank. Obvioulsy TM is SCAM, earning money on charging custumers with something they do not have any authorization. Never doing any business with them. Basically, my $40 worrth products I have ordered with TM cost me $95.

Pardon my English- I have disability - I need to retain an attorney for $57.50 - customer fraud. Did not honor their agreement. Stealing, no cancel button, can not get a hold of them, basically sent package and force customer pay for it when customer want to cancel; or switch items that they didnt say they would give as sign up gift. I signed up because they said they would gift 1 lbs Raw Honey jar; instead they switched it to Ghee; that is not why I signed up with Thrive, so I attempted email them many times, try call them, they are hard to get a hold of to cancel my order - so I called my bank Discover they discover said the charges was valid?! What? NO I did not authorize to buy those stuff to receive GHEE, I did not agree to get GHEE - I agreed to sign up to get RAW HONEY; basically this whole situation is wrong with Thrive Market - need to hold them liable. I stressed out transfer what I owe to discover over to capital one and paid the charge I did not agree, I want to get $57.50 back plus the stress/ waste time that they had caused for me, fraud scammed me. Will need you to do investigating the customer fraud with that business I know I am not the only one had issues with them. I want sue them for what they did and made it difficult for anyone to contact them via email/ phone. It's unfair; and I had emailed them told them right away after review my receipt I was stunned said no that not what I agreed, and cancel that at that same minute; cancel everything and get me out of there - I do not like Thrive not honoring their agreement; and wait until it was "too late" to cancel, have no cancel buttons. I should not have to be paying for it as authorization.
Thanks:)
I am leaving Discover Credit Card company because they are on other side as support business doing wrong doings. Discover also just lost me as a loyal customer.

So let me start by saying I tried thrive market last year for some free coconut oil, and cancelled the membership after because I did not want to pay the fee. Not sure what others are talking about because it was super easy for me to cancel. I just emailed them and they replied back trying to get me to stay (which is expected) I politely said no and then they went ahead and cancelled after. Very simple. I've recently been trying to make healthy changes in my life and whenever I search for organic products online, Thrive Market always has the cheapest prices! I considered joining again because the prices you cannot find anywhere else. I joined and have nothing but good words to say! The customer service is amazing! I accidentally ordered the wrong item and it was too late to change it so they gave me a gift card to make up for it. I would recommend this website to anyone. Love the messages they promote and love the prices!

I ordered some soup mixes on a free trial offer and decided to cancel right away, because it was expensive considering I needed to add most of the ingredients. So what are you buying? Anyway, that was just the start of my bad experience. As so many others have described, unsubscribing is a surrealistic process that clearly marks this outfit as a scam. After starting the cancellation process in February, I just had a debit against my account for a membership renewal. I call them, gave them an earful, and received a promise that they would refund my money.

Given how many unhappy people have written on this site, I suggest we all write to the Attorney General of California to ask they investigate this company for consumer fraud. Here is the link: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

Great products, quality information attached to products and what to do with them...
It's more than just quality content attached to the products, you can tell there is care and enthusiasm towards their products.

Not gonna lie, it's silly so many people are upset about membership fee. They communicate it very very clearly throughout their site and emails.

If people do not do their due diligence to cancel a membership, it's not the company's fault for their lack of follow through.

The only shame for the company is if they still charge after the cancellation.

Unlike most reviews posted here, I have not experienced poor customer service. I have had 2 orders over the last year that had issues - in one, an item exploded during shipping (they told me to keep anything still useable but replaced my entire order free of charge AND gave me a free shipping credit for my following order which is 5 star service there), the other had a defective product - they issued a credit code for my next order and free shipping. Very nice and professional conversations and treatment. No complaints there. COMPLAINTS: 1. Super slow shipping issues, they have improved vastly, but never less than 1 week waiting which doesn't work for me. 2. Shipping Fee's - wth a membership $$$ I don't feel I should have to pay for shipping. If the shipping itself was faster, I'd order more from Thrive b/c their product selection is awesome and usually cheaper than my Amazon Prime prices - but w/ my Amazon membership I don't pay for shipping and I get it in two days... and I usually need the food b/c I'm running low. It just doesn't work out for me the way I plan. 3. Membership price is very high and I don't save enough b/c I don't buy enough here --- b/c of the shipping speed. This is not for me and I won't be renewing.

I thought I'd try the 30 day free membership. I ordered products and they sent them. All good. Good prices too, but I figured I wouldn't save enough so I decided to cancel. Whoa! Talk about jumping thru hoops to get it done. Cancel online, then wait 24 hrs to get an email from them, then respond that 'yes, you do want to quit', then get ANOTHER email from them telling you to go back online to REALLY quit. So I did, lets hope I don't get any more emails trying to delay the cancel. BAD, BAD behavior from a company.

Unbelievable! I ordered online not realizing it was a membership site. I used my paypal acct but did not have that cc info online. NOTHING was referred to as a membership or that it was dependent on that. 4 days following on a SUNDAY, they charged my PAYPAL card ( which was NOT on file on my acct) for a membership. I saw the charge immediately and emailed and canceled the order ( which had NOT gone out) wrote an email and told them to cancel the membership which they had no authorization to CHARGE. "LaTanya: replied that she was sorry but there was already an order placed and they did not refund a "membership." No membership info was given at the time of the order. Thus she essentially "lied". Now, I will have to tackle it w. Paypal but i will call TM as well. After reading reviews, I do not envision any success there... BEWARE!

I have like all the products I have received so far. The freebies are also a plus. However, the "free" shipping is extremely slow. I got a notice that my package had shipped, and 3 days later it was still at the same place! I usually try to order what I will not need to use right away to allow for the slow shipping. That said, I am not sure it is worth continuing with. The discounts so far have barely added up to the membership fee.