Thrive MarketReviews 2,144

You can join, but you cant cancel. You need to chat online via messaging on their site with a customer service rep. When you do, ask for an email confirmation. Then go to your bank/ paypal/ etc, and remove your payment info. These guys charged me two years that I didn't use because I "signed up for auto renewal". Otehr companies (like Squarespace for instance) will email you in advance to let you know about an upcoming charge, not Thrive. No way to dispute either. You are better off using other subscription services out there with friendly practices. This company is shady. Also, this company is rated "A+" with BBB, but with 2 star reviews (see screenshot attached). If you read the reviews there they all suffer the same experience.

I did not order for over a year and canceled my subscription well ahead of the auto renew. Of course Thrive rebilled me again. I followed all directions to cancel and get a refund and once again they tell me my subscription is canceled but refused the refund. I have ordered any products for at least 18 months.
This service is not worth the trouble. There are much better online services.

Have to pay to see what is available. Everything I wanted was not in stock. And getting a cancelation, refund in the first 30 days is obnoxious. Very pushy. Not respectful of time. A huge waste of time.

The AUTOSHIP is ridiculous. It auto suggests items in your cart and then starts a count down that it's going to ship soon! Freakin crazy!

Worst experience and I will never try again. Very poor taste throughout the entire experience.

From inventory, to practices, to chat, and conversations with service, it's like they are trying to piss people off.

The food tastes like mush. I canceled which was impossible and they still billed me for an auto ship I never signed up for. No products just billed my credit card. No money back.

Very sketchy company. I have been trying to cancel my membership since June of this year and it's now December. Customer service is awful. I'm not trying to sound dramatic, but it's honestly corrupt how they've handled my complaints. Do not sign up!

I recently decided to give Thrive Market a try and signed up for a membership, hoping to find affordable options for my household needs. However, my experience left me quite disappointed, and here's why:

My membership with Thrive Market lasted less than 3 minutes. The prices I encountered were, in my opinion, outrageous when compared to the local options in my area. This significant price discrepancy made it impractical for me to continue using their services.

I reached out to their customer support via the Chat feature and had a conversation with a representative named John. I explained my concerns and my wish to cancel my membership and obtain a refund for the $12 I had paid.

Regrettably, John cited company policy as the reason for denying my refund request, despite my extremely short membership period and my clear dissatisfaction. This left me disappointed with their customer service and the lack of flexibility to accommodate individual circumstances.

In response, I expressed my intention to share my experience with my closest friends on social media. While I respect policies, I believe that exceptional customer service should consider individual satisfaction and strive to resolve issues.

It's important to note that Thrive Market may offer competitive pricing in some regions, like California, but it seems that this doesn't hold true for all areas, including mine. This significant price difference compared to local alternatives made me reconsider my membership.

My brief interaction with John left me with the impression that Thrive Market heavily relies on its membership fees, which, in my view, should be balanced with ensuring a satisfactory experience for all members.

In summary, my experience with Thrive Market was marked by brief membership, high prices, and unhelpful customer service. I hope the company takes this feedback into consideration to improve its services.

This is the worst customer service you can ever talk to about canceling your subscription! That is all I wanted to to! Instead of understanding that I just wanted to cancel my membership she was try to sell me on different membership lower membership prices! The throw in 20% off or another 45% off. It's I don't care about anything of that. I clearly told her I made the account to see what kind of products they carried. I thought I canceled it back in 2020 right after I made the account. She still didn't care and just made it hard and difficult to gut simply cancel a stupid subscription!

Why make that difficult! Definitely does not make you want to come back in the future!

They get you to sign up without being able to browse the products. I signed up for a month to just gain access. They didn't have a ton of options for my dietary needs and what they did have was exactly what I get at the store for the same or more money. My local store usually runs sales. With the membership fee you'd be paying the same or more and shipping if you don't reach a high enough threshold. I never made a purchase and canceled my account same day and they wouldn't discount the $12 monthly fee because that's their policy. Bad business practice in my opinion to make someone pay 12 to just look at your site when it really doesn't have many discounts or options.

I appreciate how Thrive Market caters to all lifestyle types! I can find high quality and unique vegan items that I cannot find at my local grocer.

DO NOT BUY ANYTHING FROM THIS COMPANY! THEY JUST SCAMMED $12.00 MEMBERSHIP FEE FROM ME EVEN THOUGH THEY SAID I WAS NOT CHARGED AND I CHECKED AND THEY CHARGED MY ACCOUNT. THEY REFUSED TO REFUND MY MONEY THEY CHARGED ME TODAY.

Not only will thrive market sell your contact info. They will continually charge your credit card for subscription fees. Even after canceling. Customer service is horrible. Getting your credit card info. Removed from their system is impossible. I had to have my card numbers changed. Just to stop thrive. From charging my card constantly constantly. Give them your contact info and credit card number. At your own risk.

Dooped into a non-refundable membership fees because I had a membership for one order 4 years ago. This wasn't explained anywhere but the fine print. Customer services only solution was to offer me discounts on future years' fees. Extremely disappointed to find out the company isn't what they present themselves to be.

I ordered some stuff from them and the first thing they did was try to send it to me every month. Navigating the website to turn this autofill feature off was very difficult. Then a month later they charged me $60 for a "membership" I never ordered. I tried to cancel this memebership and get my money back I had to ask 4 times! "what if we give you a $20 coupon" "are you sure you want to cancel" blah blah blah. What a pain in the behind. Stay clear of these thieves.

It may just be me, but when I went to Thrive Market's site, it seemed as if I had to buy a membership before you could find out much about what they offer. I'd like to know what they sell and at what prices, how long delivery takes and how much it costs. I couldn't find contact information on the site either. Why would I want to pay almost $10 (at the annual rate) but not know what I was getting? Crazy.

A friend recommended this place. They had some beautiful plants but non existent customer service. Two "girls" at the front said "we're just cashiers we don't know anything". Told me to walk around and see if I could find somebody to help me. After wandering around for 15 min couldn't find a soul among the plants that I could ask a question. Girls were just standing around and laughing at their table, didn't try to help. Guess I'm going back to Cooks

I have a membership with Thrive because I can easily navigate the site, so as to avoid certain foods that some of my family members cannot eat. I have compared Thrive Market prices to the prices at local stores in my area and, so far, Thrive does offer the best pricing. I check periodically for random items and you all (Thrive) continue to have the best prices. The website design makes it easy to find what I need. Good variety overall. Ships and arrives quickly. The other big selling point is that if a new person joins, they donate a membership to a family in need or a first responder, etc. So that's awesome.

I wanted to check my membership then realized I needed to cancel it, with the thought of reinstating it later. I will not do so. They will NOT let you cancel without clicking on a drop down list of reasons. They really won't let you! This can't be legal! I guess I'll just have to stop payment on the credit card.
Unbelievable and shame on Thrive market.

I was notified my my bank of a $59.95 charge from Thrive Market, a business I have never purchased anything from. When I investigated, I was told this was a quote membership" fee. I never signed up for a membership. The only thing I ever did with respect to Thrive Market was to look and see if they might have some gluten-free products that would be good for my mother-in-law. When I saw how much the shipping charge was and how long it would take to get to her, I decided not to order anything from them. When I called today and spoke with their customer service rep (by the way, their chat function is laughably bad and just kept telling me I had "multiple tickets" even though I had never contacted them before), she told me that just by accessing the website to see what they have, I had somehow agreed to pay almost $60 for membership. Talk about sketchy business practices! Beware. (I'm sure Thrive will claim there is some "agreement" buried on their website and that, by merely entering their site I agreed to its terms. That is BS for t least a few reasons. First of all, it is incredibly dishonest to bury that sort of thing in fine print that I never even noticed when I visited their site. Secondly, I visited the site more than two months ago and just now am being charged for this supposed membership. So that pretty much defeats the claim that I agreed to be charge merely because I entered their site, which is what the customer service agent was telling me.)

I had a really bad experience with their rude customer service, I told them I was charged for 4 months and I did cancel it but something went wrong with that. And they refuse to refund. Customer service left the chat and I couldn't finish it