Prices are more than local grocery stores who deliver and it stated EBT/SNAP was accepted. Apparently just a few areas not all states. Really wish I didn't spend the membership fee now knowing this.
Also, the fact that you have to purchase 2 of each item in order to receive a "deal" is not a deal!
Thrive Market ought to pay me for my time wasted shopping on their website. There used to be a well-functioning website, where shopping was a breeze, but for like the last 6 months it has gone haywire.
First I hate the subscription option button on each item. It is very confusing because it is placed where you would normally click to order a one-time only purchase. After fiddling around, I figured out how to remove and item on the subscription but then tried to remove the whole subscription service and it is impossible to do, so I am always getting reminders when my next delivery will be. Then I stress about what are they charging me for. Also their PayPal option doesn't work most of the time. I have no problem using it while purchasing on other websites. And last, lately my essentials are often out of stock. This will be my last order
We’re truly sorry to hear about your recent experience on our website, and we completely understand your frustration. We also recognize how disappointing it can be when essential items are out of stock. Your feedback is very valuable to us, and we’ll be reviewing these areas to improve the experience. If you have any further concerns, please don’t hesitate to reach out to our Member Services team at help@thrivemarket.com. Thank you for giving us a try, and we’re sorry to see you go. If you ever decide to return, we’d love the chance to provide a better experience for you.
Not one order has been timely and my yogurt, which was the wrong yogurt I don't even like that kind of yogurt didn't get here for two weeks because your employees did not put my address down now. I've received stuff from you before so I know my address is in your system.
Return my membership $60 is a lot of money to give away for bad service
Thank you for sharing your feedback. We are truly sorry to hear about the delays and the issues with your recent orders. We understand how important it is to receive your items on time, and we sincerely apologize for the inconvenience this has caused, especially with the incorrect yogurt and the address mix-up. We would like to further investigate this, please reach out to our Member Services team directly at help@thrivemarket.com, and we will be happy to assist you with both the order and your membership concerns. Please know that we take your feedback seriously, and we're here to make things right. Thank you for choosing Thrive Market!
Thrive Market needs to have more accurate suggested retail prices. I'm constantly seeing products even with the discount is a lot cheaper at my local store. I know they price match but why would I pay for a subscription to get something at my local store for free.
Thank you for sharing your feedback with us! We understand your frustration, and we’re always working to provide the best possible value for our members. While we strive to offer competitive pricing and exclusive discounts on thousands of products, we recognize that prices can vary from store to store. We do offer price matching to ensure you’re getting the best deal, but we also know that the convenience of shopping with us, along with the wide selection of high-quality, natural products, adds extra value for many of our members. Your subscription gives you access to not only discounts but also exclusive sales, free gifts, and product consultations, which can be a great benefit if you're looking to explore new products or brands.
That said, we genuinely appreciate your input and will continue to assess how we can improve our pricing and overall value for members. If you have any other suggestions or concerns, feel free to reach out to our Member Services Team at help@thrivemarket.com. Thank you for choosing Thrive Market!
Not only did Thrive make a mistake in canceling my subscription and then not giving me my refund as they promised, but they also didn't give me my gift for subscribing in the first place. Also, when I went to my phone to check on an order, the app wouldn't connect me to my account. Stay away from this company. I don't care what the quality of their products are, their customer service is HORRIBLE. I belong to three online services to buy my food, Thrive is hands down the worst company to work with. DON'T JOIN.
We’re truly sorry to hear about your experience, and we completely understand your frustration. It's disappointing to hear that we fell short in addressing your membership issue, and we apologize for the time you spent trying to resolve it. We take your feedback seriously and want to make things right. Please reach out to our Member Services team directly at help@thrivemarket.com, and we will be happy to help! Thanks for giving us a try!
Overview
Thrive Market has a rating of 3 stars from 2,099 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 2nd among Meal Delivery sites.
- Visit Website
- Culver City,, CA,
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Char, thanks so much for your feedback! At Thrive Market, we’re fully committed to providing our members with unbeatable prices and deals. If you find a lower price for an item online, just send us the link through chat, and we’ll match it. Plus, as a member, you get access to exclusive sales, free gifts, and 700+ Thrive Market brand products that are high-quality and budget-friendly. If you have any other questions, our Member Services team is here 24/7 at help@thrivemarket.com or via chat. Thank you for giving us a try!