Thrive Market charges a membership fee of 59.95 automatically after first order and then annually. This is pretty steep for a one time use.
Customer service is horrible.
No phone line service, only online chat seriously messed up!
They refused to refund membership fee.
I am pleased with the selection and variety of products offered. Delivery is prompt. I would prefer the products to all be on one page instead of 5-8 different ones. That makes it more difficult to find what you're looking for in your favorites.
Thanks for your feedback, Karen!
It is true that shopping for healthy products can be very intimidating and overwhelming in the stores. Thrive makes it possible for people to take their time in evaluating the product online while also keeping prices relatively low. Love the concept! Definitely buying again.
We're so happy to hear we could make your shopping a bit easier, happy shopping!
This is only my second order with Thrive, however I love that I can find hard to locate GF items. (But don't expect to find everything.
My one major issue is with their website's algorithm. I am highly allergic to nuts, which I put in my preferences, yet their recommended items keep suggesting 2 nut items for me. I have notified their customer service unit, who has argued that this is not their doing. I have notified them again. Also, each time you search for an item you need to put in the information again (ie. No nuts), which should be automatic if you requested any limitations in your preferences.
My advice, is know before you shop, or you'll spend a lot of time modifying the searches and reading the labels.
We're so sorry to hear about this experience, Shawn! To search for only products without nuts, you can try using our "Nut Free" filter! You can combine this with any other filters you're interested in, and use the in-value search bar to search within the filter, without having to reset your preferences each time, hope this helps!
I love Thrive Market! Great selection on products, best prices, excellent customer service, fast shipping and most importantly, an amazing company mission. I feel good contributing to a company that does good for others!
We're so glad you're enjoying all our favorite aspects of our membership, thanks for sharing!
After comparing store prices & some other online stores to Thrive's prices, Thrive has great savings. They pack their boxes very well to prevent items from rolling around in the box. I've been buying from Thrive for many years and have never been disappointed.
Thank you for Thriving with us for so long. We're happy you're enjoying everything!
I discovered Thrive this year, and I just keep coming back. They offer a reasonable variety of non-perishable goods with an emphasis on organic, sustainable products. They have a limited assortment of perishables - so you still have to buy produce somewhere else. To me, that is not a problem. I am the type of consumer who cares about to whom I am giving my money. So I searched about their corporate practices and was impressed by what I found. I am very proud of their philosophy of supporting small businesses and drive a positive change in the world.
Hello Iago! We love having members that are so aligned with our mission and values. Thank you for your review.
I am so grateful for Thrive Market. There are no markets in my community that provide healthy alternatives I need without traveling a long distance to Whole Foods. It is also a pleasure to be a part of a business that gives back. Keep up the good work.
Thanks for the review, Tahica, we're so grateful for our amazing members like you!
This Company has been horrible to deal with. They signed me up for automatic orders, charged my credit card an never even shipped anything to me. It has taken three weeks to get a refund through their terrible customer service. One of their agents even said that I was lucky the were even talking to me about it. Highly DO NOT Recommend!
Thank you for your feedback, Tommy. We are so sorry to hear about your experience with our Member Services team. If you still need assistance, feel free to contact us by phone at 866-419-2174 Monday - Friday 6 AM - 4 PM PST.
This market is similar to a local co-op grocery. They have high quality products that can be hard to find at chain supermarkets. The Thrive branded products are great too. Good prices for good products. I contacted customer service about a torn package and they refunded my money.
We're glad you've been able to find everything you need!
I have so many sensitivities and this site has been a total Godsend honestly. If something gets damaged due to shipping, they always make it right. I was just telling my husband how happy it makes me to have something like this service available. We love you all!
My sister referred me to Thrive Market and I'm so glad she did. Just in purchasing vitamins/supplements alone, the amount of money I save buying from Thrive instead of the grocery store or vitamin stores more than pays for the Thrive membership. Plus, I love the selection of healthy food and clean skincare products they have, especially since I have special dietary needs and struggle to find products I can eat from the traditional grocery stores. And I appreciate the emails letting me know when an item I like is in stock. That's super helpful. I'm very satisfied with my membership, the products, and the shopping experience.
We're so glad she did too, thanks for the review!
My wife & I have really enjoyed a lot of the Thrive products, which can be hard to find elsewhere, especially for discounted prices. The membership idea and applying that $$ for families in need is also something I am happy to support. I am not at all bothered by the out of stock notices that occur on occasion - some people here are griping about that, but the products usually show up before long and I can appreciate how challenging it is to coordinate and source all of these goods. All in all, a great experience and wish you all the best of luck in growing Thrive!
Thanks so much for sharing your experience, we're so grateful for awesome members like you!
I have been a member of thrive market for 3 years now. Every year I contemplate if it's worth the membership fee- and trust me it is! When I Look back to see how much I saved on my favorite brands and how many free things I have gotten it's worth every penny. They are also always adding more products! Highly recommend!
It's awesome to hear you've been Thriving with us for so long! We hope you'll continue to join us for many years to come!
I order perhaps only once a year as I either forget I have the service or really don't see anything I want to buy here. The annual cost of access is quite a bit more than the "savings" I'm supposedly getting. Definitely not worth it for me. Now just trying to figure out how to cancel... they've made it hard to find.
Thanks for sharing your feedback, Heidi! Our Member Services team would be happy to help with any membership questions.
Never disappointed by products I buy here. Nice to have all delivered to my door. One time I ordered a chocolate bar in summer, and it was melting when it arrived - they refunded my money and said they'd remember that South Florida is hot from April to November.
Great! Thanks for sharing, Anne!
I have always been satisfied with the products I buy here. I love the mission of the company and how they are stepping up to help collect donations at this very difficult time for so any.
Stay healthy, everyone!
Thank you for reaching out and for supporting our social mission!
So let me start by saying I tried thrive market last year for some free coconut oil, and cancelled the membership after because I did not want to pay the fee. Not sure what others are talking about because it was super easy for me to cancel. I just emailed them and they replied back trying to get me to stay (which is expected) I politely said no and then they went ahead and cancelled after. Very simple. I've recently been trying to make healthy changes in my life and whenever I search for organic products online, Thrive Market always has the cheapest prices! I considered joining again because the prices you cannot find anywhere else. I joined and have nothing but good words to say! The customer service is amazing! I accidentally ordered the wrong item and it was too late to change it so they gave me a gift card to make up for it. I would recommend this website to anyone. Love the messages they promote and love the prices!
I have been ordering from Thrive for over a year now. My packages arrive promptly and nicely wrapped. My membership is well worth the fee as the local prices are a good deal higher--20 - 25%. I am never disappointed.
Thanks for sharing, we're so happy to have you as a member!
I only purchase my meat and seafood from Thrive Market to be assured that I am getting organic sustainable food I can trust at affordable prices. I also really love the packaging of the frozen items with denim insulation!
Thank you for your review! We're happy you've been enjoying our meat and seafood!
Answer: Also you should always stay on the phone with the rep until you actually receive the confirmation email. That goes for all interactions like this one with any business..
Answer: Hi J L., sorry to hear that. Give us a call at 866-419-2174 or chat with us on our site at anytime and we'll help ASAP.
Answer: Change your CC account number, it's the fastest and surest way.
Answer: Membership is $75 annually but it is less for families who qualify and they donate membership for those in extreme need. I don't know what that limit is. Just the fact they do this is amazing.
Answer: Not well, I am on a med that causes insomnia... actually more than one. And when I do sleep, I wake up feeling unrested.
Answer: Call Thrive's customer service. They really are helpful. If they won't reverse the charge, contact your credit card company and dispute the transaction.
Answer: Hi Luana, Thrive Gives is one of the most important aspects of our mission as it allows us to make healthy living easy and affordable for ALL Americans. Thrive distributes the one-for-one memberships in partnership with charitable organizations who service families in need. Weve issued thousands of memberships to low income families, teachers, students, veterans, and first responders and we see no end in sight. We're doing a number of things to make the membership more useful for Thrive Gives recipients. We are launching content and curriculum that will help educate Thrivers who are new to healthy living, which will be specifically targeted towards our Gives membership recipients. We have also merchandised a Staples section on our website to make the product catalog more accessible for our Thrive Gives families. There are many more improvements in progress that we're excited about! How are candidates selected? Our criteria looks at individual and family income as well as profession, including all veterans, teachers, students, and first responders. Our goal is to identify those who would benefit most from the gift of membership and free access to our savings and products. How do you apply? Think you or someone you know might qualify? Applications can be submitted directly on our website or by simply clicking here. Once submitted, please allow us 1-3 business days to reach out with the status of your application. It's been so great to see the warm reception of our social mission! Thanks so much for expressing interest in Thrive Gives. And thanks for choosing Thrive Market.
Answer: Hi Debbummer! Please call us at 866-419-2174 or visit http://thrv.me/HzvsNz to request a cancellation, and we'll help right away.
Answer: Contact your bank and challenge the charge. I have shopped with Thrive for almost 4 years. This is a glitch in their system. Any issues I have had have been quickly taken care of. Sorry you didn't have the same experience.
Thrive Market has a rating of 3 stars from 2,099 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 2nd among Meal Delivery sites.
Thank you for reaching out, and we're sorry that this caught you by surprise. It sounds like you were enrolled in our free 30-day trial membership that began when you placed your order. We do our best to communicate how the trial membership works on our website, at checkout for your first order, and in an email reminder 5 days before the charge is processed. At the end of the 30-day period, we charge the $59.95 annual membership fee, and we guarantee that you’ll make it back in savings over the year. We provide 24/7 chat, email, phone and SMS services if you don't feel the membership will work out. Again, we’re sorry your experience wasn’t better—please contact our Member Services team at help@thrivemarket.com if you have any additional questions or issues and we’ll be happy to resolve them.