Easier than walking down the aisle by aisle. Super user friendly and priced better than the rest. Thrive Market is a no brainer for me!
I was intrigued by Thrive Market because they had a lot of options I was not able to find locally. For me I did not find it to be a 'bait and switch' because they made it very clear that their website had a membership. Even when they partner with influencers the influencer DOES bring up that it is a subscription service on top of the fact that you are buying goods from them. For this I feel like some of the complaints that they have received here have been unwarranted because they are due to a consumer not fully understanding what they are signing up for - which is not the fault of the company as they make it clear during check out, on their website, on their subscription tab on your account that is a subscription service much like Hulu or Netflix - but with organic food.
I was happy to buy products from their website at a much more reasonable price but for me I could not afford a $60 membership fee on top of that the things I would be buying from their website would not be too often.
My issue that I had with them was when I tried to cancel my account. I explained that I was happy with the service but at this point in my life I couldn't afford to keep the subscription. The representative on the 24 hour chat then tried to say 'oh, you have two more opportunities to get 20% off your order!' and again I let them know that I would not be able to afford the subscription at this time. Then the representative tried to tell me about all the 'new things Thrive Market is doing and that I'd be missing out!'
My issue was that instead of just immediately accepting what I had asked of them they tried to continue to push me into a service that I decided I did not want. Before this exchange I would've possibly come back to Thrive Market because it is very paleo/organic friendly and offers things that otherwise I would not be able to find in my area. I believe that Thrive Market representatives have to follow a script for these sort of exchanges and I really wish they didn't. I didn't like feeling pressured to stay with a service I just wanted to cancel. So please Thrive Market - make it easy on your members to cancel and maybe the chance of them coming back will be higher.
Hi Nota- Thanks so much for your feedback! We truly value each member and don't want the cost of membership to stand in the way of being able to access healthy foods so we do ask members to share their experiences to see if we can help. We're sorry to see you go, but we hope to have you back on board in the future.
I love this website shipment it's super fast, great quality product and shipper than wholefoods and other high quality supermarkets
We're happy to hear you've had a great order experience!
I enjoyed getting products from them, but I didn't know they kept charging me for a service I wasn't using.
Hi Tom- Thanks for your feedback. After the trial, we charge the annual fee for our services, as clearly noted just under the checkout amount on the checkout page. We also send trial members an email reminder a few days before the membership is activated and also 5 days prior to your annual renewal. We try to be as transparent as possible regarding our membership model. Members can request to cancel anytime by calling us at 866-419-2174, chatting on our site, or visiting http://thrv.me/HzvsNz.
Too much money for membership, they do have good options especially for keto, but I cant afford the membership fee.
Thank you for your review! Part of the membership goes to our Thrive Gives program, which gives a free membership to those who otherwise couldn't afford it! If you have more questions please reach out and we'll be happy to help!
There hasn't been a product that we don't like. We have loved every Keto product. Love the quality and prices!
Thank you for your review! We're happy you're enjoying everything!
Its ok always run out of stock takes forever to restock. Alot of things when you check out will all of a sudden will no longer be available
Thanks for your feedback, Norma! Our team is working hard to increase our inventory back to pre-COVID levels and most items should be back within 1-2 weeks. You can always hit the "Remind Me" button on an item to be notified when it is back in stock.
Thank You to Thrive Market! Product Quality and Price is outstanding! We plan to do more purchasing from Thrive Market.
Awesome, Lanny! Thank you for being a member with us!
I was hoping to find a place to shop that catered to those of us participating in the Keto lifestyle and I found it.
Hi CAnn! Offering diet-specific products at the lowest price possible is something we have dedicated ourselves to. We are happy to hear that this benefit has contributed ease to your Keto experience!
I can't wait for my order! Lowest prices on the web! I am on a healthy keto diet and their products are the best!
We're happy to support you on your Keto journey! Keep on Thriving!
Overview
Thrive Market has a rating of 2.7 stars from 2,082 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thrive Market most frequently mention membership fee, credit card and free trial. Thrive Market ranks 2nd among Meal Delivery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Awesome, thanks for the review, Sagar!