This is crazy. I accidentally entered the wrong arrival date by one day on a 5 day booking. As soon as i saw the receipt, i saw the error. I contacted them well within 24 hours, and was told if i wanted to drop the one night, i would have to first cancel the full 5 night stay and then see if i would be given ANY refund. So - i have to cancel a 5 night stay (and you know there will be no refund) just to try and drop one night that was fat-fingered during entry on their website? I really have no option but to keep what inhabe and pay for the extra unintended night. This is the second bad experience with them. I will not usr them again.
They overcharge for concert tickets. Tickets on their site were $45 LESS on AXS.com even after fees. Tickets at work will not make it right. They rip members off. I do not recommend ordering from them. Check around for better prices
We’re truly sorry to hear about your experience, and I completely understand how frustrating it must be to feel like you didn’t get the value you were expecting, especially when it comes to ticket prices. We strive to offer the best possible deals, and I sincerely apologize that we fell short in your case.
Your feedback is incredibly important to us, and we genuinely appreciate you sharing it. We always encourage customers to compare prices, but I’m sorry this led to any confusion or disappointment. Please don’t hesitate to reach out to us directly with more details so we can review your specific situation and work to resolve it. Thank you for bringing this to our attention, and we hope to make things right for you.
The worst customer service I have ever come across. No help in resolving any of the issues with absolutely no care on their end. I will never use and will make sure that our university removes this link from their employee benefit website. How can you cancel an order on me and charge for different seats and then tell me that you cannot cancel the one you all booked without my consent?
We are currently sitting at our hotel where we made a reservation for in May and the money was withdrawn. But the hotel never got any payment. Now we have to pay twice for our stay and can't get ahold of them for our refund
We apologize but the hotel supplier did reach out to the hotel and they decided to charge the customer a cheaper rate. The guest was refunded and a manager who handles Consumer Affair issues tried to call the customer a few times last night and today. We advise the guest to give this manager a call when she is available.
Please do not use their services. If you are a company I recommend not partnering with them. Their service is ridiculous and the locations chosen for hotels are slum, drug infested areas. It's very dangerous to allow such false advertising. This happened to me back in September 2023. I asked for a refund because, I did not stay at the property after pulling up and saw the location and facility was nothing like they advertised. I was terrified for my life. I'm not the first person this has happened too. I saw a trend when I started researching. I wish I had researched ahead of time. I suggest using booking.com They have never set me up like this company. Be careful and DO NOT PURCHASE FROM THEM! They will lie to keep your money. It's a scam. Companies stop partnering with this company it's not worth having your reputation connected with them.
As a 3rd party we sell thousands of hotels. We recommend making you as a guest you pick the right hotel you need by looking through the reviews. We looked at the guest order and do not see any complaints or concerns about this matter. If the guest can kindly call us back or reach out to us, we will appreciate this.
Please do not I repeat do not use this company they are fraudulent and will take your money and submit fake documents to the bank so that you cannot receive your money back I have been trying to resolve and is sure with them for a month and have gotten nothing the hotel I booked stated that services were canceled and they still refuse to give me my money back I keep getting different emails from different people saying different things save your self the time and stress and book with a different company.I'm looking into legal options at this point!
Booked a hotel & payed through ticketsatwork.com as I've done several times before. We get to the hotel and the receptionist as for the card on file and my drivers license. I handed him both and he told me they don't accept chime cards. I told him I had already paid through ticketsatwork.com & showed him my confirmation. Ended up contacting ticketsatwork.com and they assure me I would hear back from someone within 72hours. I waited the assured time and never got a email or phone call. I called and emailed them numerous times & they told me they were working on it & they needed to contact the 3rd party. I waited weeks and weeks & still never heard from anyone. Here it is 5 months later & im writing this review to warn others. Be very careful when using this website. They do NOT stand behind they word.
Id give them 0 if i could. Absolutely awful to work with. They screwed me over for a car rental. Saying you will receive an email 48 hours prior. Received no email till the day before, and when you try and go in to manage the booking it will not allow you to change anything, I had to purchase a whole new car rental because of this and they just keep sending me the same generic email over and over. They are horrible to work with. I would not recommend this company to anyone!
We apologize but you can get the booking possibly emailed 24 to 48 hours before the date of pick-up. Once the booking is made it is considered a final purchase. However, please provide us an order number and we will gladly look into your issue.
I booked a hotel room in march for July. In April, I asked if I could cancel and refund or reschedule to another day. They said they would open a ticket and had to ask hotel. Hotel said no per ticket response given. So I just kept the reservation as is. Now it is 2 days before reservation and I call hotel on question on stay and am told hotel was cancelled. Called T@W and was told it was cancelled it and I won't get a refund. I have no emails saying they cancelled it nor did I agree to not getting a refund. My inquiry was a question on options, the response I got on the ticket was there was no options. Was on hold for 30 min as they read my ticket and responses. Agent finally say they can't rebook and need to escalate on a refund. They said they would call me back that night and I have heard nothing.
I booked a supposed four-star hotel hotel through tickets at work and when I got to the hotel there was blood on the bathroom floor, shampoo bottle, one of the pillows and headboard. The hotel had no manager on duty and no maintenance service to clean my room. Tickets at work advertised it as a four-star hotel, it was barely a cheap motel. I asked for a refund and have been getting the runaround. I was even told that I had to contact the hotel on my own and get a letter from the manager that they agree to the cancellation. The hotel agreed to refund everything but tickets at work is refusing to do so.
We apologize for your experience and what took place at the hotel. We would be happy to look into this case and reach out to the hotel. Please contact us with your order number and we will gladly investigate further.
Was unable to used ticket purchased 405$ was unable to find tickets in my email. Golden one center person search for the tickets on my phone. I bought the tickets again and tickets at work refused to refund my money. I have been fighting for months.
We apologize you never got your tickets. Please provide us with an order number or case and we can look into this matter.
I purchased tickets for $2000 and never received them. They will nit refund. They are nit a reputable company. Beware!
One star is too many but couldn't submit the review without choosing a star. They get a zero
We apologize you did not get what you paid for. Please provide us an order number and we will gladly investigate your claim.
I booked travel via tickets at work (which was really Priceline in the background).
The information on tickets was not correct on the flights
After calling tickets they sent me to Priceline.
So I looked at the same trip on Priceline and it was 100.00 less (basically i paid tickets 100 buck to send me to Priceline and it was all wrong!
As a 3rd party this booking comes from a vacation supplier. We apologize the rate you found was cheaper later on but vacation rates can change due to demand and certain dates of travel. Please provide us your order information and we can investigate this matter.
After a disappointing experience with tickets for Circus Soleil from Tickets at Work, Richard helped resolve my complaint. He also told me that Tickets at Work is a legitimate site that can provide real deals.
Our rates are contracted with the actual partner so if they do a special on their end to get guests in that sale is made at their own discretion. The guest did indeed buy tickets for December the 16th and that is why the venue did not allow her in. She bought new tickets for the 23rd before she called the customer service agent who advised her, we would need to reach out to the venue to get a refund approval and even asked for her receipt. There is no guarantee on this as the approval has to come from the actual partner. Our terms that she agreed on as well online show we would need to contact to which a guarantee is not given as this purchase is a final sale, and she got an email advising her we would need to reach out to see if a refund can be given. As stated, before we are the 3rd party, and the partner denied the refund. We have a manager looking to the matter to see if anything else can be done for her. We highly advise our guests to please make sure they are buying the correct date when making a purchase for a ticket to which they need to verify before buying.
Be aware this is absolutely the most unprofessional, rude, and most important I honest company I've ever dealt with! We made reservations via Ticket Works for coco keys water resort and Orlando Florida, checking into the hotel we was giving a dirty room with beer bottles and towels all over the floor, went down to let the front desk know about the unclean room, and they were very sorry and gave us a upgrade on the room guess what that room was worse then the last one. We checked out and found another hotel that was 10 times our res. We had the hotel issue us a refund for our resort fee and parking ticket. (We got that refund three days later). One months and still have not received a phone call and been getting different information, or they hang up on me and send me to someone voice Mail. Don't use this company.
As a 3rd party we apologize that the room was dirty. We can definitely reach out to the supplier again and see if a refund can be possibly refunded. Please provide us an order number and we can gladly reach out to see if the hotel or the supplier can possibly provide a refund. Thank You.
Bought 5 tickets to a concert. Concert got postponed a couple of times. When it came back in town tickets at work never sent me the tickets. I have been trying to get a refund from them for about a month and keep getting the run around. My Company has over 500 facilities that use tickets at work. I will be calling Corporate Human Resources and let then know how I am being treated.
We apologize about the concert issue. Please message us an order number and we will gladly look into this matter. Thanks.
I have sent emails to their customer portal, I have called multiple times speaking with multiple people who cannot explain why my refund still has no gone through and I keep being told it's been escalated but out of their control. It's very frustrating that a company made on providing services cannot provide adequate support when they mess up a refund. I am the HR Director of my company and we promote them but we are reconsidering that coming 2022 given my sour experience.
Ordered through this site thinking everything would be cheaper because this was an employer sponsored discount site. Purchased tickets to Disneyland and stays at two different hotels without paying close attention. After receiving the confirmation email, I noticed an $84 fee charged for the Disneyland tickets and that's when I started to look closer. After comparing prices directly with Disney and the websites of the two hotel companies, I realized I was charged more for the tickets and more for each of the hotel stays. Over $105 more total. What kind of discount site charges more than the original sites? Why would anyone go through a site just to pay more? I called ticketsatwork right away, but they told me all sales are final. No cancellation, no refund of the difference in price. My fault for not paying attention but save your time and money by not ordering through this website!
We apologize for your experience. We always display all taxes and fees before any order can be placed upon checkout. We also provide discounts based off of the gate price of the parks. We certainly understand a concern regarding pricing, please contact us with your order number and we will gladly investigate the matter.
In the middle of a pandemic they refuse to offer refunds for purchases or exchanges this includes the fact that nothing has been issued and is still in process. I really do not know how is bad customer service a draw for a discount but these guys take the cake. TicketsAtWork.com Order #******* event is in 2022 FFS.
We deeply apologize but as a 3rd party we did reach out to the seller on the guest's "Preferred Access" tickets and our request was denied. The Bad Bunny tickets the guest purchased came from our broker section and once a ticket is purchased there it is considered final. We did reach out to the seller 3 separate times for this guest and explained why a refund cannot be given. If a refund can be obtained from the seller we will gladly inform the customer. Thank You.
I bought tickets right before the pandemic hit I have been trying to work with ticketsatwork to receive a refund or even a credit because we were unable to go due to everything being shut down. They refused and told me to wait so I did. Months went by and there were no changes so I tried reaching out again because at this point only vaccinated people were allowed and they didn't have a vaccine for kids but they refused once again. Months later I tried again and they gave me credit for my universal studios tickets but now are telling me I am pretty much out the money for Disneyland and Knotts Berry Farm because they can't do anything to help. I don't understand how during a pandemic they are treating their customers this way. I would give them zero stars if possible.
We apologize but as a 3rd party the refund has to come from the partner. If the tickets are expired then it will be up to the park or partner(s) to allow an extension for the vouchers to be used.
Overview
TicketsatWork has a rating of 1.3 stars from 362 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TicketsatWork most frequently mention customer service, credit card and third party. TicketsatWork ranks 345th among Tickets sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize you accidentally booked the wrong dates. Please provide us an order number and we will check and see if our hotel supplier will allow a refund or a change. Thank you.