TNT Express

It has been more that 9 days since custom cleared my goods and consignment is still at Dartford Hub. I call them almost everyday and one day I am told that shipment has gone to my local TNT depot then the next day they tell me that it is still at Dartford. They are not able to track this 1 metre cube box. Each member of staff is guessing where the shipment might be but no one is sure. I complained but no result. They tell you item will be delivered when it is possible as they have a huge backlog.
Just to remind you all that TNT has merged with FEDEX (those who have used FEDEX they know what i am talking about).

I am struggling because of an invoice from this transporter which I will never use in my life again. TNT announced freight costs of 145 usd for a delivery from China, parcel well received. Approximately one month later I received an invoice (with due date < receiving date!) for custom fees. The amount was higher than expected because TNT charged more than 300 for freight costs. To my question why they replied that they did not know the price for this shipment (great, they are the transporter!) and they applied a "statistic" value. To my question why they did not inform me about it (they must do) they have never replied and transferred the case to a payment recouvery company! Not only they do not respect the regulation but they are not capable to manage their claims... So as conclusion: do not use TNT, there are a lot of other transporters who do a great job! Thank you for reading

Pathetic effort for an interstate delivery. I was told that overnight service gives no guarantee of overnight delivery - it can take 2 days - but over a week is ridiculous. Then I was told the receiver was not home - but it was a business with staff on site. They had phone contact details, but the driver has no company phone, so just return to the depot without contact.
I tried the same delivery with startrack standard service and it was delivered in 36 hours

I have been waiting for them to deliver my daughter's passport to be told 3 times they tried to deliver it when I was at home all bloody day so now I am still waiting and my daughter needs it to get a job so thank you TNT

My parcel has been in my nearest depot for 4 days, they eventually tried to deliver it and they went to the wrong house, on the tracker it said customer not at home' they left me Details to contact them to resolve it but obviously this was put through the wrong letterbox so I had no way of contacting them, I eventually got through to them and they suggested I pick it up from their depot, I've replied 3 time's asking which depot it is at and they haven't replied since. If you have a choice never use this company.

Driver scribbled the wrong consignment number on a card which suggested I ring TNT and arrange re-delivery, signing the card and leaving it out front authorising them to leave the item. I did that. It took TNT days to track down the item because of the wrong consignment number and they then refused to deliver it to me (even though they've been paid to do it), telling me to collect it from some grocery store. What an awful service.

They collected a parcel in Europe it has taken a month and the parcel has not be delivered. You have to send 20 min on the phone listening to the automated calls that never get returned.

This is totally bull$#*! I am so disappointed for their working, I stay at home all the day and I received an email that from tnt say I am missed up the parcel and that parcel are going to reschedule! That's fine, I am asking for pick up from the nearest shop. They arrange it and after a day I call them ask where is my parcel can I pick up today? They tell YES! Your parcel is already arrive ur nearest shop and you are able to pick up! Guess what happen? I came to the shop and the parcel is not arrive! I call them again they told me need to wait 1 more day? What is the best job tnt can do? This is my first time use this service and I'll never use again!

My partners passport is over 1 week late despite paying £150 for a 'guaranteed service', we have spent 7 HOURS in total on hold this week to the TNT customer helpline (total scam they keep you on hold for exactly 1 hour each time and then it's 50/50 whether they answer or hang up), 5 false promises of 'out for delivery' with zero physical attempts, one empty promise of an email with instructions on how to collect which never came resulting in us postponing our holiday which was meant to be today until Friday but surprise surprise still no passport so no doubt more distress and hours on hold coming up tomorrow! My partner is distraught - this is a disgraceful way to treat people and we will be pleading with every industry body/ombudsman to make sure this doesn't happen to anyone else. Heres hoping the passport office sign a deal with Amazon asap.