...is that every cash out you make is "reviewed" first before they decide whether to award you the money you've earned. If whatever program they use to run "quality checks" suspects you of any number of vague crimes against humanity, they will inform you that PayPal, etc., "rejected" your reward and your points are being disbursed back into your Toluna account. Too bad that after telling you this, they'll ban your account altogether. Good luck with the customer service bots should you try to ask what's up!
Use at your own risk. I know of no other survey site around that requires its users give them hours of free information for chump change without telling them up front that they will most likely never see it.
Can't state enough just how frustrating it is dealing with Toluna.
Absolutely shocking. Been owed around 30-ish quid in vouchers since christmas. One minute they acknowledge they owe me it and say it will be paid in 4 weeks - that time comes and i've still not been paid and suddenly it's an open case again and it needs to be investigated. I spent hours upon hours on surveys etc for those vouchers and i doubt I'll see them.
I'm contacting the market research society about them cause they are so dodgy. Never dealt with a survey site like them.
AVOID. AVOID. AVOID.
Like many other people who have written a review I have nothing good to say about Toluna. I completed all surveys honestly and in good faith but once I had saved up over 100,000 points they suspended my account. When I contacted them I just got their generic email saying there were "consistent issues" with my answers which is completely untrue. I cannot use the 100,000 points I spent a lot of time saving. Toluna are a dishonest company - don't waste your time on them.
Thank you for sharing your feedback with us, Pepper! I'm truly sorry to hear about your experience.
To uphold a high standard of quality on our panel, we run regular quality checks. It seems that your account might have been caught in one of these checks and was subsequently suspended.
Nevertheless, we would be delighted to further discuss the reasons behind this so that we may provide specific advice and hopefully, satisfactory resolutions. Could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”?
Hoping to hear from you soon!
Mary
Toluna team
This is without a doubt the worst survey site on the net. Takes forever to build up enough points to earn a reward. Once you get reasonably close to a redemption they dream up a lie saying you are dishonest with your answers and delete you from their system and will not provide any proof of such. Avoid these guys at all costs unless you enjoy wasting hours doing surveys that you will never get paid for.
Hello Les,
I am truly sorry to hear about this disheartening occurrence that made you feel like we engage in unscrupulous activities.
To ensure a high quality level of the data we gather & provide to our clients we have numerous checks set in place and the system flags accounts based on suspicious activity. Please be assured that it is not a deliberate effort to prevent you from spending your hard earned points.
Our team managed to identify you account and will follow up on your case with additional details.
Thank you for your understanding,
Mary
Scam. Spend hours doing surveys you get to the last question and receive an error message.
Waiting for my $20 PayPal reward for 3 weeks now and after contacting them multiple times they tell you to keep waiting.
Don't waste your time on Toluna. I'm ready to contact fair trading and report it.
Sorry to hear about this, Rose!
Our system is designed to ensure the accuracy and security of transactions, so our standard delivery timeframe for PayPal payments is 1-3 weeks. Having checked with our Incentive team, it seems that some recent and unforeseen circumstances have lead to temporary delays in processing some PayPal pending rewards. We are aware that this is over the suggested processing time and we sincerely apologise for the inconvenience caused. Please rest assured that this matter is being looked into with utmost priority.
If there's anything specific you'd like us to check regarding your payout or if you have additional questions, please reach out to our team at https://www.toluna.com/contactus.
Best regards,
Mary
You guys have a long history of deleting people accounts for no reason and not allowing them to redeem their points that's all your reviews say online and I have spent a good majority of
My time completing surveys only for the same thing to happen to me. I've tried to reset my password and they never send the email. This is truly unacceptable you give the survey community a very bad name.
Thank you for sharing your feedback with us, B D.! I'm truly sorry to hear that you're dissatisfied with our services :( and I would love to have the opportunity to change that.
To uphold a high standard of quality on our panel, we run regular quality checks. It seems that your account might have been caught in one of these checks and was subsequently suspended.
Nevertheless, I would be delighted to further discuss the reasons behind this so that I may provide specific advice and hopefully, satisfactory resolutions. Could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”?
Hoping to hear from you soon!
Mary
Toluna team
The time it takes to reach collection points is way too long but once you're there the money made it into my account earlier than their payment prediction. You get tons of survey opportunities but qualify and complete is tougher than hell... ok to use but I suggest only as a side thing that once a year you collect
Haven't been getting any surveys for over a month from Toluna and when I contacted them, they tell me that some settings on my device/browser has been flagged for being inconsistent with my country of residence! I have checked the all my settings and everything seems to be fine! Also, this is the same wifi (IP address) that I had been using since the very beginning I signed up with Toluna. I have been with them for over a year now and their system never had any issues with my IP except recently! Seriously disappointed! Anyone ever faced any such thing? Pls help
Thank you for sharing your feedback with us, Anupa! Our influencers' experience & satisfaction are our top priorities and we are truly sorry to see that this unfortunate circumstances created a negative experience for you.
In order for us to take a closer look at this situation and provide some clarity, kindly email us via support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject.
We value your participation in our panel and remain committed to delivering a smooth and rewarding experience for all our panelists!
Kind regards,
Mary
It is a great app for earning some cash while completing the survey. However, the criteria for surveys is quite strict so it's possible that some survey unable to be completed. So far, I've managed to redeem 4-5 times so it's not a disappointing app.
I used to enjoy doing Toluna surveys but for the last month or so, I get right to the end of my survey, they thank me for it and them when I submit it, I get a message saying 'oops, it's not you, it's us' and all my effort, someometimes up to 30 minutes is wasted. Other times, I get to the end, submit it and get told I haven't qualified. I'd like to know what's going on as I'm now reluctant to water my time on a survey that will not give me my hard earned points!
Dear Jaqueline,
Thank you for posting your review. I am truly sorry to hear that your experience was not at the level we would have liked.
Unfortunately, it might happen sometimes that you complete a survey (successfully or not) but are not directed to the correct screen afterward; please note this is usually a routing error and we/our client will have still received your results. Nevertheless, whenever you wish to report an issue or simply check your participation status in a survey, please don't hesitate to reach out to us at https://toluna.com/contactus, provide as many relevant details as possible (for example a screenshot and the survey number) and we will gladly assist you.
See you soon on Toluna,
Mary
Thank you, it was stated that the reward would take three to five business days to be delivered to Paypal account. It was done in two days. No hassle or customer service required.
Thank you so very much for taking the time to share your positive experience with us, Nicole! We understand this is of utmost importance, so always do our best to deliver out influencers' rewards as soon and as securely as possible! Should you encounter an inconvenience, please know that we remain available via the website's or app's contact forms, or even by email at support@tolunahelpdesk.zendesk.com and we'll always do everything in our power to find the best and quickest solution to any issue that may arise.
Hoping we'll soon be able to bring your experience to a 5 star level,
Mary
Toluna has greatly improved their payment timetable recently. Gotta give credit where it's due since it's the best site to accumulate rewards.
Thank you for your wonderful review of Toluna, Saundra! Our Influencers' experience and satisfaction are our top priorities and we cannot express how much we appreciate the love and support we are receiving!
For additional details, we remain available at any time at https://www.toluna.com/contact-us. We'd very much appreciate if you have any recommendations/suggestions for us to get 5-star rating.
Best regards,
Mary
After I had accumulated 45,000 plus points I asked for payment. They replied they would not pay as I was suspected of fraudulent activity. How do you commit fraud by answering questions? They not only robbed me they also defamed me. Toluna is totally toxic. Do yourself a favor and stay away.
Sorry to hear about your experience!
We employ numerous automated checks to make sure that we are continuously achieving this high standard of quality. Unfortunately, it sounds like your account was caught in one of these recent checks.
If you wish to discuss this situation further, please submit a ticket at https://www.toluna.com/contact-us with the subject 'Sitejabber review - follow up'. We will follow-up on your case as soon as possible!
Kind regards,
Mary
Toluna team
I did 45,000 points worth of surveys for Toluna over a period of several months. When I went to get paid, they stiffed me. I did surveys for Survey Junkie for over a year and never had a problem. BEWARE OF TOLUNA! THEY ARE DISHONEST.
Be very careful of Toluna, this is a proper scam! I registered, filled up a very intensive data sheet which gave the a LOT of data about myself, and then, I couldn't even access my account again. When I tried to reset my password, I waited for an email to come to change my password, it never did. Dont waste your time on Toluna!
We sincerely regret hearing about your negative experience.
In order for us to take a closer look at this situation and provide some clarity, kindly email us via support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject.
Best regards,
Mary
Please, believe the terrible reviews - this site is a disgraceful waste of time and a scam at best. They phish for personal information then flood you with emails for 200 -2,000+ point surveys that take 10- 45 minutes (note: 3,000 points = 1 dollar) after completing you either don't qualify or receive a system error and no points at the end of survey. It took me six months to earn enough points to redeem, only to have it all mysteriously disappear when I tried to collect.
Hello Christine,
Firstly, I would like to offer my sincere apologies for the delay in replying. We just came across your review and we'd really appreciate the opportunity to change your experience for the better!
I would be delighted to further discuss the reasons behind your dissatisfaction so that I may provide specific advice and hopefully, satisfactory resolutions. Could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”? Alternatively, you can also choose to share your username and some additional details in a private message and I will personally follow up on your case.
Thank you,
Katy
Toluna Team
Website was down for months. Couldn't log in or change password even after clearing cache and change different browers. Tried contacting customer support and got no response at all. Waste of time.
We sincerely regret hearing about your negative experience.
In order for us to take a closer look at this situation and provide some clarity, kindly email us via support@tolunahelpdesk.zendesk.com.
Regards,
Mary
This site sucks. I have been using it for a few months with no issues, I redeemed a 10$ Amazon gift card the other night and then the next morning I couldn't login. Just happened to have my account suspended right afterwards. Ridiculous that they don't even give an explanation until you hound them about it. Pretty frustrated with this site as they take everything earned as well so much time was wasted and I don't even know exactly why or what to do to fix it. I don't change my answers on purpose.
I sincerely regret this situation, Courtney, and I would like to reassure you that this occurrence is not a deliberate effort to prevent you from spending your hard earned points. Our clients rely on the data submitted by our Influencers to make business decisions and, to ensure they only receive the best quality, there are checks regularly performed on our panel and the system flags accounts based on suspicious activity detected within a certain period of time.
I've identified your support case and I will personally follow up and provide additional details as soon as possible.
Keep in touch,
Mary
I've been with Toluna for more than two years and it's getting better and better. It now has more payment options including an option to be paid by cheque. The points earned from surveys come in much faster than previously. Also, if a participant is filtered out of a survey, he still receives some points. Great site to earn a few dollars for completing surveys.
I finally "earn" a gift card... then they can't get the points correct... now, after all these surveys I've done they are trying to say I didn't answer honestly... so if that's the case why would they still be sending me surveys 10 times a day and give me back my points. This company is definitely not worth the time it takes do do their surveys!
Dear Susan,
I am truly sorry to hear about this disheartening occurrence that made you feel like we engage in unscrupulous activities.
To ensure a high quality level of the data we gather & provide to our clients we have numerous checks set in place and the system flags accounts based on suspicious activity. Please be assured that it is not a deliberate effort to prevent you from spending your hard earned points.
I would be delighted to further assist you with this - could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”? Alternatively, you can also choose to share your username and some additional details in a private message and I will personally follow up on your case.
Hoping to hear from you soon!
Mary
Weeks ago I submitted a request to get a gift card for points I had accumulated. I was sent an email with a link for the Starbucks gift but haven't been able to open it. It keeps saying try again in 15 minutes & if you can't access it after 24 hours, let us know. I have let them know multiple times. Still unable to access my reward! I am not happy and considering not wasting my valuable time again doing their surveys unless I can get my measly $10 reward
Really sorry to hear about this, Anna!
Please submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”, and share more details about this occurrence. We will reply as soon as possible
Kind regards,
Mary
Overview
Toluna has a rating of 1.2 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Toluna most frequently mention customer service, gift card and enough points. Toluna ranks 369th among Forum sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review our platform, Ellen! We are sorry to hear about this recent occurrences.
For some common types of issues, our system will send automatic replies in order to provide an instant solution to our members and make our helpdesk as efficient as possible. We understand these automatic responses might not apply to everyone, so simply replying to the automated notification as advised/or reopening the ticket, instead of submitting a new ticket, will ensure a support representative will look into your request as soon as possible.
In order for us to take a closer look at this situation and provide some clarity, kindly email us via support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject.
Hoping to hear from you soon,
Mary
Toluna Team