I used to enjoy doing Toluna surveys but for the last month or so, I get right to the end of my survey, they thank me for it and them when I submit it, I get a message saying 'oops, it's not you, it's us' and all my effort, someometimes up to 30 minutes is wasted. Other times, I get to the end, submit it and get told I haven't qualified. I'd like to know what's going on as I'm now reluctant to water my time on a survey that will not give me my hard earned points!
Toluna has greatly improved their payment timetable recently. Gotta give credit where it's due since it's the best site to accumulate rewards.
Thank you for your wonderful review of Toluna, Saundra! Our Influencers' experience and satisfaction are our top priorities and we cannot express how much we appreciate the love and support we are receiving!
For additional details, we remain available at any time at https://www.toluna.com/contact-us. We'd very much appreciate if you have any recommendations/suggestions for us to get 5-star rating.
Best regards,
Mary
Thank you, it was stated that the reward would take three to five business days to be delivered to Paypal account. It was done in two days. No hassle or customer service required.
Thank you so very much for taking the time to share your positive experience with us, Nicole! We understand this is of utmost importance, so always do our best to deliver out influencers' rewards as soon and as securely as possible! Should you encounter an inconvenience, please know that we remain available via the website's or app's contact forms, or even by email at support@tolunahelpdesk.zendesk.com and we'll always do everything in our power to find the best and quickest solution to any issue that may arise.
Hoping we'll soon be able to bring your experience to a 5 star level,
Mary
After I had accumulated 45,000 plus points I asked for payment. They replied they would not pay as I was suspected of fraudulent activity. How do you commit fraud by answering questions? They not only robbed me they also defamed me. Toluna is totally toxic. Do yourself a favor and stay away.
Sorry to hear about your experience!
We employ numerous automated checks to make sure that we are continuously achieving this high standard of quality. Unfortunately, it sounds like your account was caught in one of these recent checks.
If you wish to discuss this situation further, please submit a ticket at https://www.toluna.com/contact-us with the subject 'Sitejabber review - follow up'. We will follow-up on your case as soon as possible!
Kind regards,
Mary
Toluna team
I did 45,000 points worth of surveys for Toluna over a period of several months. When I went to get paid, they stiffed me. I did surveys for Survey Junkie for over a year and never had a problem. BEWARE OF TOLUNA! THEY ARE DISHONEST.
Waste of your time as 9/10 surveys will say you don't qualify after spending 10-15 minutes answering all the questions only yo be told at the end that you didn't match the survey criteria! Customer help dodges around your questions about points missed.
I sincerely regret hearing that you feel this way, Courtney.
The surveys we offer have different respondent needs and targets, so it is likely that you will sometimes be screened out. When this happens points are not awarded because the data gathered is not used for the research and we are not paid either by our clients.
This usually happens in the first half of the survey, however, if and when this happens towards the end of a questionnaire, it might be the result of a quality check (when the client sets specific questions to ensure the consistency and validity of the answers provided). Nonetheless, when you feel it was not the result of a quality check, we invite you to contact us, provide the survey number in question, and we will investigate the situation further.
I'd be delighted to have the opportunity to further discuss your specific personal experience, so I kindly invite you to contact us either by email at support@tolunahelpdesk.zendesk.com, or via the contact form on the site at https://toluna.com/contactus; using 'Sitejabber review - follow-up' as subject will ensure I will personally address any and all of your concerns.
Hoping to change your Toluna experience for the better,
Mary
Website was down for months. Couldn't log in or change password even after clearing cache and change different browers. Tried contacting customer support and got no response at all. Waste of time.
We sincerely regret hearing about your negative experience.
In order for us to take a closer look at this situation and provide some clarity, kindly email us via support@tolunahelpdesk.zendesk.com.
Regards,
Mary
This site sucks. I have been using it for a few months with no issues, I redeemed a 10$ Amazon gift card the other night and then the next morning I couldn't login. Just happened to have my account suspended right afterwards. Ridiculous that they don't even give an explanation until you hound them about it. Pretty frustrated with this site as they take everything earned as well so much time was wasted and I don't even know exactly why or what to do to fix it. I don't change my answers on purpose.
I sincerely regret this situation, Courtney, and I would like to reassure you that this occurrence is not a deliberate effort to prevent you from spending your hard earned points. Our clients rely on the data submitted by our Influencers to make business decisions and, to ensure they only receive the best quality, there are checks regularly performed on our panel and the system flags accounts based on suspicious activity detected within a certain period of time.
I've identified your support case and I will personally follow up and provide additional details as soon as possible.
Keep in touch,
Mary
I finally "earn" a gift card... then they can't get the points correct... now, after all these surveys I've done they are trying to say I didn't answer honestly... so if that's the case why would they still be sending me surveys 10 times a day and give me back my points. This company is definitely not worth the time it takes do do their surveys!
Dear Susan,
I am truly sorry to hear about this disheartening occurrence that made you feel like we engage in unscrupulous activities.
To ensure a high quality level of the data we gather & provide to our clients we have numerous checks set in place and the system flags accounts based on suspicious activity. Please be assured that it is not a deliberate effort to prevent you from spending your hard earned points.
I would be delighted to further assist you with this - could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”? Alternatively, you can also choose to share your username and some additional details in a private message and I will personally follow up on your case.
Hoping to hear from you soon!
Mary
Weeks ago I submitted a request to get a gift card for points I had accumulated. I was sent an email with a link for the Starbucks gift but haven't been able to open it. It keeps saying try again in 15 minutes & if you can't access it after 24 hours, let us know. I have let them know multiple times. Still unable to access my reward! I am not happy and considering not wasting my valuable time again doing their surveys unless I can get my measly $10 reward
Really sorry to hear about this, Anna!
Please submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”, and share more details about this occurrence. We will reply as soon as possible
Kind regards,
Mary
I have been on this site for almost two years and it was great until now that not all surveys u completed will award your points.
Last week I redeemed via PayPal and the points were credited back into my account, now I can't even login again maybe my account was suspended for no reason and I have contacted support several times hoping i will get a feedback but no response.
Thank you for taking your time to share your feedback, Aliu! Really sorry to hear about your recent negative experience on our platform.
Rest assured that we've identified the support case you opened and we will get back to you via email as soon as possible.
Keep in touch,
Mary
Toluna team
Overview
Toluna has a rating of 1.2 stars from 143 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Toluna most frequently mention customer service, gift card and enough points. Toluna ranks 369th among Forum sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jaqueline,
Thank you for posting your review. I am truly sorry to hear that your experience was not at the level we would have liked.
Unfortunately, it might happen sometimes that you complete a survey (successfully or not) but are not directed to the correct screen afterward; please note this is usually a routing error and we/our client will have still received your results. Nevertheless, whenever you wish to report an issue or simply check your participation status in a survey, please don't hesitate to reach out to us at https://toluna.com/contactus, provide as many relevant details as possible (for example a screenshot and the survey number) and we will gladly assist you.
See you soon on Toluna,
Mary