TOMS Shoes

I placed and order for Christmas Gifts and bought 3 pairs of shoes for Christmas one pair doesn't fit my daughter and they keep telling me I never placed an order so I can't return the pair that doesn't fit. They have the amount I spent, the day I ordered the day I received it the e-mail address that the confirmation I received for the order and the shipping address and they are telling me they don't find and order and that is so that I can not return them. I will never order from them on line ever again.

I try to buy Alpgarta boardwalk slip on shoes listed for the price $29.99 and at check out they ask for $49.99. I try few times with the same results. What a joc. Waisted my time and patience. This is a first time I try TOMS and is the last time. This is not a serious company.

I bought shoes 2 months ago, I wear them occasionally and they already have big rips in them. Customer service won't answer.

How ethical can TOMS be when its manufacturing choices support a genocidal and politically repressive authoritarian regime? Come on TOMS! You can do better than that.

I purchased a pair of TOMS shoes at retail. After not wearing them very much, the uppers began to seriously delaminate to a point where I could no longer wear them. The soles looked like new - little to no wear. I inquired with TOMS about this premature failure and, when they found that I had purchased the shoes at a retail store, they told me that they souldn't do anything without a TOMS order number and that I should go talk to the retailer. TOMS provided absolutely no customer support nor did they even attempt to show any responsibility whatsoever for the lack of quality in the product. With that experience, I have sworn off even thinking about buying any other products from TOMS.

If I could have rated them with ZERO STARS, I would do so.

I ordered a pair of slippers in a size 43 (UK9).

All of my shoes are this size (about 30 pairs) but Tomes are too small. No problem I thought - I will return and buy the next size up. When I went online to do so I was asked to pay £6 (20% of the cost of the slippers) to return. I called the Customer services line and was told that is simply Tom's policy.

Toms is the only online store that I have used that asks for this which is completely unacceptable - particularly in circumstances where it is their fit that is off.

I had the next size up in my basket but have decided to cancel my order with Toms altogether and buy a pair of Mahibas instead. I am quite happy to pay for quality but I refuse to accept poor customer service. In this day and age if you hold yourselves out as an online store, you should put some of the profit that you are making from not having to pay rent, rates etc into a free returns policy.

UPDATE - After calling again and referring Toms to my online reviews they agreed to pay for return postage.

I BOUGHT A PAIR OF TOM SHOES FROM JOUNEYS ABOUT 3 MONTHS AGO, THEY'VE ONLY BEEN WORN ABOUT 3-4 TIMES IN AN OFFICE ENVIRONMENT, THE BACK PART OF THE SHOE IS COMING APART, I CONTACTED JOURNEYS AND THEY DID NOT WANT TO DO ANYTHING TO HELP, I CONTACTED THE MANUFACTURER TOMS AND BECAUSE I DID NOT PURCHASE THE SHOE DIRECTLY FROM THEM, THEY DON'T WANT TO HELP EITHER. SO DISAPPOINTING THAT THE MANUFACTURER WAS NOT WILLING TO HELP A CUSTOMER. CUSTOMER SERVICE DID NOT EVEN TRY TO HELP ME AT ALL.

I bought a pair of slip ons and a week after I got them they tore along the lining. I filed a warranty claim and they denied it saying it wasn't because of the quality and refused to replace them.

I fell in love with a pair of black cat TOMS and decided to place an order. In order to get free shipping, I actually added another pairs of shoes. I read over the sizing chart, and confirmed that nothing has changed since the last time I bought their shoes, and actually read the crochet TOMS (what was in my closet) fit tighter than their standard ones (which is what I was ordering). Using the shoes in my closet as reference, I ordered the 2 pairs. They took longer than expected to arrive and when they did, I couldn't even get my foot inside either of the shoes.
My only option was to return both pairs, but after reading their return policy more carefully, I was apalled to find out that the cost of the returns was at my own expense, because there's no such thing as TOMS stores within Canada. My order was $124, and the cost to return was $32. I figured that the $32 loss was less than I would lose selling the shoes myself, and I was about to leave for vacation, so I packaged and mailed them out. It took a long time for them to process my return, even though I could see on the tracking number that the shoes were in their warehouse. When they finally processed the return, both pairs were processed at the exact same time (they were in the same box) but I have now only received credit for one pair of shoes. With a partial credit, and the cost of shipping, it has now cost me over $70 to have absolutely nothing in return.
I would not recommend doing business with TOMS the company, but if you absolutely need to have their shoes, I would purchase them in person from an authorized retailer with half-decent customer service, and the ability to process returns.
Usually, I do not recommend purchasing footwear online without the ability to try it on, but I figured that because I already had TOMS in my closet, that I was safe to order a brand I was familiar with. They are not consistently sized and I quite literally paid the price for my assumption. Don't make the same mistake I did.