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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87.3%
Positive
178
Neutral
5
Negative
21
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user aishas20
Canada
1 review
2 helpful votes
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October 23rd, 2018

They are frauds. They first sent me my first draft a week late on top of that I told her I want changes then she told me your time is up. I paid for two drafts and LinkedIn she edited it wrong and then sent me a pdf on how to make LinkedIn profile.
And said that's your package. I was like wtf I paid for something more and was expecting quality. They stopped replying post that.
Don't waste your money

Date of experience: October 23, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Aisha,

We are sorry for the experience you have had. I see that Customer Support has assisted you. If you have any additional questions, please email support@topresume.com. Thank you.

Thumbnail of user benc179
New York
1 review
1 helpful vote
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August 8th, 2016

I liked that TopResume sends you an extensive survey and questionnaire to get a good sense of exactly what you want out of the resume revision. The edits made to my resume were very insightful. My only complaint is that the review process was somewhat delayed. The revisions were not made in the timeline they provided and replies in further edits were also delayed.

Date of experience: August 5, 2016

Thumbnail of user tamial12
New York
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

Tasha was very quick and informative with my resume and even helped me with some of my skills

Date of experience: June 29, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Tamia,

We appreciate your positive feedback!

It brings us great joy to learn about your excellent experience.

Ensuring your satisfaction is our top priority.

Should you require assistance in the future, please don't hesitate to contact us.

Your support is highly valued!

Thumbnail of user alexandraf16
Spain
1 review
3 helpful votes
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February 26th, 2018

After receiving the free critique of my resume a few days ago and the follow up emails recommending me to collaborate with them, I posted a negative review of Top Resume regarding their approach to me as a possible future client of them. They contacted me apologizing and offering me their support if I needed it. I decided not to collaborate with them for the moment because I rewrote my CV following their suggestions, but my opinion about them has improved because they contacted me and answered my questions. Taking into account that many companies dont answer negative feedbacks nowadays, I think this demonstrates that they want to improve their customer care experience. I cant talk about the quality if their work because I dont know it, they hadnt written my CV. What I can say is that their review determined me to rewrite my CV and I think its much better now.

Date of experience: February 26, 2018

Thumbnail of user mollyg26
Arkansas
1 review
0 helpful votes
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April 14th, 2017

Less stressed & more focused. I first used TopResume to receive a free Resume Critique. Their feedback really opened my eyes to how employers seek talent these days. It also showed me that my resume was seriously lacking. I knew I needed to rewrite my resume but, to me, that task was so intimidating, I didn't & couldn't get started. I was paralyzed by the stress of it. I then employed TopResume to rewrite my resume for me. The process was so easy! From start to finish I was thoroughly pleased with my personal resume writer, Armand. He went above & beyond & provided an exceptional finished product.

Date of experience: April 12, 2017

Thumbnail of user christophert154
New York
1 review
1 helpful vote
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March 14th, 2019

I am on the academic job market and used TopResume to revise my CV. They could not have done a worse job. The first version came back with countless errors and in the wrong format. I had to send them a link so that they would reformat my CV correctly. The second version was even worse than the first: besides leaving out critical information, random words and phrases (e.g. "RITE AID" and "DISTRICT ATTORNEY'S OFFICE") were inserted throughout. I had to spend over seven hours of my own time and effort reformatting my resume. When I reached out to TopResume's "customer service" their response was that they are a "fully collaborative service" and that they would be happy to match me with another resume specialist. They continue to ignore my requests for a refund (I paid $199). Do yourself a favor and use another company. I used TopResume because they were recommended by an academic career website, but they clearly do NOT know what they are doing and are a scam. STAY AWAY!

Date of experience: March 14, 2019

Thumbnail of user joses104
Arizona
1 review
0 helpful votes
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June 1st, 2017

I had a great experience with TopResume and my write Tami. Amazing service and my resume was professionally done. Once i provided my information, the rough draft of my resume was sent to me within a day. I would definitely share this service with my colleagues and will use, in the future, to update my resume. Thank you

Service
Value
Quality

Date of experience: May 30, 2017

Thumbnail of user daled28
Canada
1 review
2 helpful votes
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October 31st, 2016

Dominque A. Was my writer and did a great job on my resume. They asked a few clarifying questions to be sure they had a understanding of my accomplishments to produce the first draft. If I had questions the response time was quick. After a few minor adjustments the second draft was sent. Dominque was extremely accommodating and did everything to make me happy. The end result was a very professional resume that was appealing to the eye marketing my experience better than I could. I would Highly recommend Topresume.

Date of experience: October 26, 2016

Thumbnail of user rebeccac113
Washington
1 review
0 helpful votes
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June 22nd, 2017

I had a great experience with Top Resume. My husband used them before for a basic resume rewrite and had a positive experience as well. I used them for resume, cover letter and LinkedIn. They did a great job on everything and really made my documents professional and highlighted my skills in a way that I wouldn't have been able to do on my own. They were quick and courteous. Highly recommend!

Date of experience: June 20, 2017

Thumbnail of user friedricht
Mexico
1 review
0 helpful votes
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August 31st, 2018

I was looking for some critics; What was bad and that's all, but I recieve a very comprehensible, crystral clean and professional review and critic of my resume, with not only highlights of what is wrong, but also recomendations, key tips and how much or less you are presenting yourself based on your experience.

Date of experience: August 30, 2018

Thumbnail of user deandrah7
Texas
1 review
0 helpful votes
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March 16th, 2022
Verified purchase

I had my resume updated and within minutes of reposting it, I received a call from a recruiter about a better paying job with a better title. I also received excellent feedback on the thank you letter I sent to the hiring manager.

Date of experience: March 16, 2022

Thumbnail of user sheliar4
Georgia
1 review
0 helpful votes
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August 31st, 2017

I had the pleasure of working with Tim. He was very professional and gave me great advice. I received my final resume on the 28th of June 2017 and landed my government job on the 28th of August 2017! I know that was due to Tim's re-write of my resume. I was very skeptical of the process at first but took a chance since I was receiving no call backs on my old resume. Best decision I ever made and money well spent. I have read the negative comments and everyone has their own experience. I don't doubt that some of them are not good but I am a success story of Top Resume! I say to all that are still searching for the best company to assist you with your resume do your research. I did and it worked out for me. Thanks Tim and Top Resume!

Shelia

Date of experience: August 31, 2017

Thumbnail of user chrish2378
Arizona
2 reviews
0 helpful votes
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October 18th, 2021
Verified purchase

Your writer, Anthony, did a wonderful job and I'm actually getting a little more attention since I've submitted that résumé. Thank you very much for your hard work and thank Anthony again for me please.

Date of experience: October 18, 2021

Thumbnail of user nancyf47
Arizona
1 review
0 helpful votes
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November 3rd, 2016

I was having no progress applying for jobs until I contacted TopResume for an edit. I agreed with their assessment, so I had them revamp my resume into one compact page and I got a job offer the first time I used the new improved resume from TopResume. I could not have gotten the job without their expertise in editing my resume and I am grateful for their service.

Date of experience: October 29, 2016

Thumbnail of user melindaj24
Georgia
1 review
4 helpful votes
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November 15th, 2018

The initial communication seemed intelligent and thoughtful, however the rewrite of my resume was awful. The person who did the resume only included the last 5 years of my work experience. I have 15+ years of experience (which is noted in my headline)! I had bulIeted lists; the rewrite was simply the bulleted lists written out with semi-colons to separate them. My role has a number of technical skills. None of those skills were highlighted anywhere on the resume. The cover letter was the most poorly written letter I have ever seen in my life. It seemed as if the person authoring the letter did not have a solid command of basic English. This is an absolute scam. Please, please do NOT waste your money and please tell anybody you know to avoid TopResume.

Date of experience: November 15, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Melinda,

We're sorry for the experience you have had. We offer multiple revisions for all orders until the client is satisfied with the final resume form. Please email support@topresume.com with reference to this order so we can better assist you. Thank you.

Thumbnail of user ioannisb3
Greece
1 review
0 helpful votes
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November 22nd, 2019
Verified purchase

Excellent service, very polite, supportive and business effective advisors.
They followed my request and provided me in a short time with an outstanding result. They highlighted all previous bottlenecking points and dated format I followed until their review and adviced me on how to sell my cv onwards. Highly recommendend.

Date of experience: November 19, 2019

Thumbnail of user natek8
Virginia
1 review
0 helpful votes
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April 5th, 2017

Richa was great to work with. She was very communicative through every step of the process and took the time to answer all of my questions. She took my suggested edits and didn't simply insert them back into the document, rather, she incorporated it into the narrative.

I'm very pleased with the end product and highly recommend.

Date of experience: April 3, 2017

Thumbnail of user kirilll
RU
1 review
0 helpful votes
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May 5th, 2017

I live in Russia, Moscow. And now i am in a search for a new job. I had my CV, which i composed myself. This CV was in Russian and in English language. I am looking for a job in foreign company, here, not in Russian one, so english version of CV was very important to me. I am in search starting september 2016 and still didn't find a job. So i decided to use TopResume service to create for me new CV. There were to reasons:
1) I wanted the professional CV created by the real experts who really knows and understand the labour market.
2) I wanted my CV to be created by people, to whom the english language is a native one. So my CV could look really NATURAL (how it is really supposed to look).
So i got it from TopResume team. And i really like everything about my CV now.
Hope it will help me to find a good job.

Date of experience: May 3, 2017

Thumbnail of user ginae70
New Jersey
1 review
2 helpful votes
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June 18th, 2019

I have been out of the job market for over 10 years and haven't had to redo my resume in over 12. After reading my resume that I had done, and the length of it, I knew it needed an overhaul but wasn't sure where to go. Enter Top Resume. They not only did my resume and my cover letter but my Linked In profile too. After reading what they wrote I found that I would even want to hire me :). I started getting calls back to interview and received more views of my resume and profile on Linked In, Career Builder, Indeed and Zip Recruiter.

It was just the rework I needed to highlight my strengths.

Date of experience: June 18, 2019

Thumbnail of user alys38
Canada
1 review
0 helpful votes
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February 7th, 2022
Verified purchase

I used TopResume's service to improve my resume, cover letter, LinkedIn profile, and interview coaching and I was impressed by the attention to detail and the willingness to work with you to create tailored documents. I would recommend their service to anyone looking to improve their resume or looking for a career change.

Date of experience: February 7, 2022

Thumbnail of user richardf1114
Florida
1 review
0 helpful votes
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March 9th, 2021
Verified purchase

James was assigned to rewrite my resume and make it look 2021 compliant. Within a day James got to work and sent me a draft within a day of sending me a welcome message. I made some small feedback which he applied the same day. James was great and worked diligently. Needless to say I was estatic and can't wait to see the revised resume work for me.

Date of experience: March 9, 2021

Thumbnail of user clairec127
France
1 review
6 helpful votes
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January 16th, 2019

I had a very bad experience as Top resume isn't providing the service I was looking for ( CV Design / Lay out) and refuse to refund me. It's been a month now that my case is passed from hands to hands and still no way to get my money back. I received 1 CV from them and it's probably the ugliest CV I ever seen in my life. There is no way a CV like that will catch HR attention! I am really disappointed and I lost 150$ for nothing, Don't do the same mistake!

Date of experience: January 16, 2019

Thumbnail of user matthews1252
Connecticut
1 review
0 helpful votes
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November 3rd, 2020
Verified purchase

They did an unbelievably great job on my resume and cover letter. They asked questions about myself, the jobs I was looking to apply for, and some of my work achievements so they could put me in the best position possible to succeed. The day I received my finalized resume and cover letter I applied for a position around 10:30am, and by 2:30pm I had an email requesting a phone screening. At the end of that call I had an interview scheduled and ended up getting the job! Thanks to the fine folks at TopResume for helping out. I highly recommend them!

Date of experience: November 3, 2020

Thumbnail of user brianl85
California
1 review
1 helpful vote
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July 9th, 2016

These guys absolutely rock. I hated how my resume looked until I went to TopResume. Within a matter of days, I had my new professional looking resume from TR, and it was PERFECT. The document flows perfectly and my work efforts from over the last 15 years really shined. After sending my resume to a number of employers and going nowhere, I began using the TopResume version and landed 2 interviews fast, and am starting in a new position - with higher pay - in 2 weeks. Thanks TopResume!

Tip for consumers:
Hurry up and use this site! You'll be happy you did.

Service
Value
Quality

Date of experience: July 6, 2016

Thumbnail of user mauriciop62
Maryland
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

It was an ease and pleasure experience. The service was great and the response was quick.

Reason I chose this business:

Because of a recommendation I got from friends and an online free assessment I got from one of your analyst

Date of experience: June 22, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Mauricio,

We appreciate your positive feedback!

We're thrilled to learn about your excellent experience.

Your satisfaction remains our top priority.

If you ever require further assistance in the future, don't hesitate to get in touch.

Your support is highly valued!

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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