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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87.3%
Positive
178
Neutral
5
Negative
21
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user juanc211
Florida
1 review
1 helpful vote
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October 16th, 2018

I have 25 years of higher education fundraising experience, however TopResume could not capture or understand what fundraising is.
The first issue I had was, they were late with returning my resume and I paid extra for the service.
Sencondly, after addressing the issue that they were late, they assigned a new resume writer. She could not capture what I actually did, after a number of attempts and emails, she finally got it.
Third. I'm not an editor and that's why I asked a professional to write my resume, I was only looking for content, not grammar, again I'm not an editor. After over two weeks I approved the resume.

I sent out the resume to a few companies, and one was nice enough to let me know there were grammatical errors on my resume. Now, I know it's part my fault, but as stated before, I'm not an editor, that's why I paid over $700 for topresume and that is not what was delivered. I called a friend who is a writer and she fixed it, FOR FREE.

DONT USE THIS COMPANY!

Date of experience: October 16, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Juan,

We are sorry for the experience you have had. I see that Customer Support has assisted you. If you have any additional questions, please email support@topresume.com. Thank you.

Thumbnail of user lisettec1
Illinois
1 review
7 helpful votes
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March 15th, 2017

I have a varied and deep resume but am trying to change careers to something that didn't even exist a few short years ago. Despite my Ivy League degree I thought spending the money for a professionally presented and formatted resume made sense. I might have been right but after dealing with Top Resume I will never use them or a service like them again. Save your money and get out of your contract before they give you a first draft. Afterwards it will be too late and they refuse to return any money. My resume was written by a non-English speaker from what I can gather, or worse written by machine. If you are assigned Anya R. Race to get your money back. I received my first draft and sent back a sea of red corrections. This was after they took days to match me with someone specifically tailored to the industry I was applying to. A total nightmare. She had no idea of the software used in the industry, had no idea what the job skills needed were. Worse, she attributed skills and management experience that I in no way had or claimed on what I sent them. Not minor hedging either, we're talking federal level appointments, because it sounded good and she had no idea what she was writing. Her questions ahead of receiving my draft amounted to clarifying 2 dates. That is it. She didn't ask another question. This company is a complete waste of money. Read the bad reviews, the experiences are all too similar to be mistakes. Remember good reviews are easily purchased and in the case of Top Resume not a true representation of their work.

Tip for consumers:
Just don't!

Service
Value
Quality

Date of experience: March 13, 2017

Thumbnail of user jennam22
Jenna M. – TopResume Rep

Hi Lisette, We are so sorry to hear that your experience did not live up to your expectations and want you to know we are committed to fixing it! If you could please send us a direct Facebook message with your full name and email address a customer support rep will get this sorted out right away.

Thumbnail of user alessandore
California
1 review
0 helpful votes
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September 23rd, 2021

Literally everything that can go wrong will go wrong. This is the worst service ever.

The positive reviews have to be fake. This is a total scam.

I paid for the "top 10%" writers, and the resume I got was word salad that did not accurately represent my experience. When I asked for edits, the writer only changed five words in the entire resume. I sent a list of keywords for my industry, but all he did was change words like "managed" to words like "assisted." It actually made it WORSE, which I didn't think was possible. And still no industry buzzwords.

And the format was totally outdated. The cover letter had a section for the street address of the hiring manager. That's not a thing in the digital age.

The summary section was a whole quarter of the first page, with. 25" margins. It was a WALL of text that sent shivers down my spine. And it was only five sentences long! Seriously. I am attaching a screenshot.

My favorite sentence from the cover letter is: "Having progressed through a series of roles over more than nine years, I am excited to apply..." Uhm. WHAT?! That says nothing!

No refunds are available. If you ask to be paired with a different writer, nothing happens.

I have reported them to the Better Business Bureau. This is just insane. TopResume IS A SCAM! Don't waste your money.

Tip for consumers:
No refunds. The writer will not edit AT ALL, despite claims. Customer service is unresponsive. Best just to avoid.

Products used:
Executive Priority Resume Writing Package: "top 10%" of writers, resume, cover letter, LinkedIn makeover. $227.

Service
Value
Quality

Date of experience: August 24, 2021

Thumbnail of user michaelc8309
Nevada
1 review
0 helpful votes
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May 7th, 2023

Reviews looked ok so I spent $200 on a new resume. Their site has an autogenerating feature to set dates for 1.) Writer Assignment 2.) First Draft 3.) Next steps etc. In ALL cases the actual engagement was LATE. Then I start receiving messages from them stating "Sometimes these things happen and we get overloaded". Then, " We haven't forgotten about you!". Oh and my favorite." just wanted to let you know that I have your email and will get back to you within the next business day". Please note that all of these were in response to my e-mails stating "WHERE ARE YOU?"... "YOU ARE LATE AGAIN AGAINST TIMELINES THAT YOU SET. The Final One that I received, after a commitment to deliver in 24 hours was this one "Hi,Thank you for your message(s). Your writer is out of the office and will be back to work on your revisions on April 10. In such a case, your deadline will be extended by a few additional days so you have everything you need from your writer! Best, Alex. SUCH B.S. Please know that I am working to obtain a refund for "NOT Rendering Services". STAY AWAY.

Date of experience: April 7, 2023

Thumbnail of user waynef23
New Jersey
1 review
0 helpful votes
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October 17th, 2016

Prior to Top Resume, I had a 4 page resume PLUS a cover letter that I knew was way too long and probably holding me back from getting hits from Recruiters however I was so enamored with my own writing that I didn't have the discipline to cut it down myself. After I got a very comprehensive critique from the folks at Top Resume that I had to agree with, I broke down and paid to have them redo it for me. In fact, I signed up for the Executive package and got the cover letter and LinkedIn profile along with the resume because they worked with me on the pricing and also did an amazing job with my final product that exceeded my expectations. So much so that they actually was able to satisfy my needs in just one draft! Very pleased and using my new Top Resume version of my documents to put myself back out there with confidence!: 0)

Date of experience: October 14, 2016

Thumbnail of user cierrap11
North Carolina
1 review
0 helpful votes
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March 16th, 2021
Verified purchase

I was feeling stagnant in my career and wasn't getting any interviews. Top resume was suggested and it took me a while before I actually decided to take the leap. I'm glad I did. Mieke did an amazing job updating my resume and did so in a timely manner (my first draft was completed in a day). The very next day after using my updated resume I received an email for a request to move forward to a phone interview.

Date of experience: March 16, 2021

Thumbnail of user leok34
California
1 review
0 helpful votes
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March 28th, 2017

My resume needed a face lift and dialed in for the software programs employers are using now to filter through the 1000's of resumes they receive.
The process took about a week to complete but they hit the date that they gave me, so I knew the timeline. When I received my resume back it looked marvelous.
I posted it the next day and immediately received 2 calls to interview. The 3rd interview was for a position I applied for directly through the employers web site. Applied on Sat, literally received a call on Monday to come in for an interview.
Best money I ever spent. Haven't had an offer of employment yet, but all this has transpired only in the last 2 weeks. SO I am expecting an offer soon. If not I know my resume will attract the attention of wherever I submit it.
THANK YOU TOP RESUME!

Date of experience: March 25, 2017

Thumbnail of user jackc1598
Alabama
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Shane did a great job writting my resume and cover letter. I already have employment opportunities in just 2 days.

Reason I chose this business:

Needed a more professional resume to submit that would show my experience and my skills.

Date of experience: May 15, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Jack,

Thank you so much for your wonderful review! We're absolutely delighted to hear about your positive experience. Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future. If you ever need further assistance, please feel free to reach out.

Your support is incredibly important to us!

Thumbnail of user haddushg
Massachusetts
1 review
0 helpful votes
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January 6th, 2020
Verified purchase

Throughout my career, I have been reaching goals and exceeding expectations. Indeed, I have contributed alot towards agricultural water development and management strategies. To mention some of my research contribution: I have applied hydrological modeling tool (SWAT) for water resources planning and management; studied the effect of supplementary Irrigation on rainfed agriculture; optimized Irrigation water and plant nutrient use in the dryland agricultural system; Improved water use efficiency and crop water productivity through scheduling; evaluated irrigation scheme performance; and assessed the influence of integrated watershed management measures on groundwater regime and its effect on irrigation development. Besides, I have been active in developing the capacity of stakeholders through training. Moreover, I do have a glance at my resume to find out more.

Date of experience: January 3, 2020

Thumbnail of user lisak143
Washington
1 review
0 helpful votes
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January 14th, 2017

Overall I was happy with the end result. The final resume and letter are solid and I feel confident using them in my search.My issue was that it took longer than promised and my input wasn't incorporated in the revisions. The first writer that was put on my project didn't deliver in the promised time frame and I had to reach out to find to find out the status of my job. She told me 'she didn't know what happened?' When my first draft was delivered it didn't include specific content that I requested. She also told me she couldn't access my linkedin account which I specifically asked her to review. I contacted someone directly at TopResume and they quickly connected me with another writer. This experience was definitely better although again some of my direct input wasn't incorporated and I had to make some revisions of my own on the final version. So my opinion is a bit mixed. The first writer really had an impact on my opinion.

Date of experience: January 12, 2017

Thumbnail of user natc20
California
1 review
1 helpful vote
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October 27th, 2016

TopResume was exactly what I was looking for to update my Resume! I'm ready for a change in my professional life so I wanted to see how my resume stacked up, I did the free review and received my feedback and it was exactly what I thought. My resume made me look like a doer and not an achiever, I needed a change! I decided to do the $139 package which include a Reume and Cover letter that will pass all the criteria that employers are looking for and I'm glad I did! I now have a professional resume and cover letter that give me the confidence to send my resume that makes me look like and achiever not a doer! Highly recommend TopRusume!

Date of experience: October 22, 2016

Thumbnail of user catalinas9
Luxembourg
1 review
0 helpful votes
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May 8th, 2018

The review is very helpfull, they give you good advices to improved your resume and very helpfull analysis to focus your job search.
The girl who send me the review yoy can notice that she knows a lot about the theme and she was very nice too.

Date of experience: May 8, 2018

Thumbnail of user nellyn42
California
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Well written resume and specific to my needs. Made adjustments to reflect my skill set.

Date of experience: June 14, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Nelly,

We appreciate your review! It brings us joy to learn about your experience.

Should you require help or have any further feedback, don't hesitate to contact us.

Your support is truly valued!

Thumbnail of user ritay15
California
2 reviews
2 helpful votes
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December 6th, 2019

Had a terrible experience. They hook you with a results from an 'HR software' they run on your LinkedIn resume, highlighting that your scores aren't as high, etc. The first draft of the resume I got had grammar mistakes in the title. The second version, was so paragraph heavy, dense and badly formatted, it was clearly not an improvement on what I had. Side note, the resume I had, was done by a professional coach I worked with 1:1. After I asked about the improvements they think they've made and to compare the new scores to the original - they said they couldn't do that. Are you kidding me? I felt totally scammed. Would not recommend this to any professional, maybe as your very first resume... big maaaybe at that.

Date of experience: December 3, 2019

Thumbnail of user alana373
Wisconsin
1 review
0 helpful votes
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January 16th, 2020
Verified purchase

All was good. Unfortunately, I wasn't at my p. C. as much as would be desireable so I was a bit delinquent in responding to correspondence.My fault not yours.
It just made it a bit of a challenge to getting thorough completion syunchronized.
Very pleased though.

Date of experience: January 13, 2020

Thumbnail of user anthonyp398
California
1 review
2 helpful votes
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November 10th, 2019

I paid top dollar for this resume, and I was okay with that. I then paid extra for the personal call, and the salesperson said I could have that call before the first draft. Never received that call. They said I couldn't redo the questionnaire. If I knew what to write, wouldn't I just save myself $400 plus dollars and do it myself? I explained to them what was promised, and could they just let me redo the questionnaire. They would not let me. Now I'm stuck with a $469 resume (receipt does not show add ons) that you could probably write. They do ot exactly what direction I was planning for or my real history. Just a general sales carreer.

Date of experience: November 7, 2019

Thumbnail of user tims162
South Carolina
4 reviews
9 helpful votes
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April 9th, 2017

I had three separate resume writers work on my resume and all three were junk. Take a resume writing course at your local community college and it will be ten fold better. I am a PMP with a security clearance and they were not able to effective get either in my resume. Constantly miss stated my experience and devalued my military service. DONOT WASTE YOUR MONEY. The resume wizard on windows is better.

Date of experience: April 7, 2017

Thumbnail of user jennam22
Jenna M. – TopResume Rep

Hi Tim, We appreciate you letting us know of the issues you faced and want to assure you that we'll get this sorted out. If you could please send us a direct Facebook message with your full name and email address a customer support rep will respond right away.

Thumbnail of user nancyr125
New Jersey
1 review
0 helpful votes
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June 22nd, 2017

The process was super easy. I sent my resume, answered a couple of questions, provided a couple of posts and I was done. I didn't think there was anything that could really be done with my resume, but the one I got back was much more consumable and concise. The coverletter said all the things I couldn't bring myself to think up LOL.

Date of experience: June 20, 2017

Thumbnail of user sovanh
Florida
1 review
0 helpful votes
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June 12th, 2021

I paid for the executive level to have my resume written. It looked really bad, one of my job history, because she said that it did not have any skills that would transfer she left it blank. There are transferable soft skill. I was managing a 2 million dollar business. I mean when an employer sees your work history with a blank description that does more bad then good.

On top of that it looked like my original resume except with some words changed. I pasted a bunch of job that I was applying for…. Thinking they would look at it and try to write a resume that would reflect the job I'm applying for but nope. They just used the same sentences I had but with different verbiage.

This has caused me more stress they will not give me my money back. Now I have to spend my weekend looking at job post to find things that's similar to my current work and email a list to them so they can add this.

I can't believe I paid 400 to have added work and stress when I could have done it myself for free.

This place is a SCAM do not buy. This is why they kept adding discount to their plan.

Tip for consumers:
Do not use this!!!!! Scam!!!

Products used:
The executive package

Service
Value
Quality

Date of experience: May 13, 2021

Thumbnail of user mayas71
Spain
1 review
0 helpful votes
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November 8th, 2020

They sent me a very bad draft one day after I paid for the subsucription and that was it. I do not recommend them at all and I think TopCV and Top Resume are the same website. Because I was receiving the emails from a name with (@topcv). I do not work and I think what they charge is really a lot and especially for the result that you will get. Do not fall for them. I have been sending reminders to them, trying to give them an apportunity to have the CV they promised but I could not have anything, thus the only thing I can is to warn people from them. It has been now more than 9 days and only one very bad draft, I think they did not even physically read my CV. Do not pay them. It is a scam. I hope I have seen the bad reviews about them before, I regret it.

Date of experience: October 8, 2020

Thumbnail of user keithb294
Australia
1 review
0 helpful votes
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March 26th, 2019

I was very happy with my resume, they helped significantly, as I have my first interview and that is exciting. As a successful International author, I'm excited about the future,

Thank you.

Date of experience: March 26, 2019

Thumbnail of user adane3
VE
1 review
0 helpful votes
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June 4th, 2016

Definitely, TopResume exceed my expectations. The free resume revision and special offer help me to take a decision to update my resume. The writer is professional and friendly to answer my questions. Im very happy with my new resume and cover letter.

Adán España

Date of experience: June 4, 2016

Thumbnail of user am832
Pennsylvania
1 review
0 helpful votes
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January 29th, 2021
Verified purchase

Prior to using this service I was overlooked, by many of the companies I had applied to. After a week sending out the new resume, I had an interview and then was offered the position the next day. The writer helped me to understand what ATS is looking for and to spruce up my skillset and show that I can be an asset and that I do have transferable skills to get into the new career field that I have been looking for.

Date of experience: January 29, 2021

Thumbnail of user erinc61
California
2 reviews
0 helpful votes
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January 14th, 2017

Well worth the investment - You even get a guarantee! I instantly felt more confident applying for jobs with my professionally upgraded resume & cover letter - I LOVE THEM. TopResume made me shine & did it QUICKLY. They made it convenient & affordable with the payment options! This investment is a "no brainer"!

Date of experience: January 12, 2017

Thumbnail of user mailinht
Viet Nam
1 review
0 helpful votes
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February 16th, 2020
Verified purchase

This is the first time i post my resume online, but i did it easyly. The instruction is very clear, easy to understand. The way to apply is simple. I sent my resume in Sunday and i received the detailed respone on Monday. The service is very good: quick and supporter very nice!
Thank you so much

Date of experience: February 16, 2020

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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