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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
I chose TopResume because they had good reviews and their price point was cheaper than the other services that I considered. The truth is that they don't list all of the included services until you buy in with the big bill and then they let you know that if you want a thank you letter, cover letter and linked in profile help it will be extra. Those are included in the transparent overall price on other sites so the cost winds up being the same but they trick you into believing it will be cheaper.
The resume writer was slow to produce everything, unresponsive at times and clearly has no understanding of corporate finance. They only provide two drafts and she wrote the first without even speaking to me so it was kind of a waste because she did not have the materials that i could have given her and she did not understand the direction I wanted to go in. Once I gave her feedback she waited until the last minute to deliver the final version which then I could not ask for revisions on.
The cover letter and thank you letter are stock and they really do not do much to personalize it for you. When I pointed out some issues with how it presented me they never fixed them.
Altogether I could have done a much better job if I had had the time. I believe there are resume writers out there with better service but I would not recommend TopResume to anyone.
Date of experience: August 2, 2016
I have made modifications to my resume many times but it never gave me satisfaction and I was very much disappointed, I started searching for good resume writers where I found the Top Resume the best among all and I have submitted my old resume and in a week I received my first draft, I found astonishing. But still there are some grammatical errors which I told my writer to take care of and for the second draft all cleared and made me satisfy a lot.
Date of experience: September 7, 2016
This company is a phoney company, stay away from them, they rip you off, not giving any service and you have no chance to get your money back, I'm going to the FBI with this, any one want to join me is welcome.
Credit Card doesn't helping because the company know what to do in order to get the money, NEVER give them your CC #, you'll get no service no money. If could give -1 or 0 I would've but I can't.
Date of experience: March 16, 2015
My resume looks awesome. I also got the cover letter and the LinkedIn profile. What an amazing job my writer did. You should try this too. You won't regret it.
Date of experience: March 30, 2016
It was a little pricey but I received good feedback from others whom I sent my resume to review. Quick response from the TR staff! I would recommend this service.
Date of experience: November 16, 2016
I didn't think I would ever pay someone to update my resume, but I'm certainly glad I did. It's so professional looking and saved me time and frustration. Thanks TopResume!
Date of experience: October 21, 2016
My writer Abel did an amazing job with my resume'. The customer service TopResume provides was beyond my expectations. Thank you for making a stressful process as painless as possible.
Date of experience: January 21, 2020
The service was fast, very professional, and the finished products surpassed what I thought I could get from a service like this. It really made me more confident in interviews.
Date of experience: September 12, 2017
I was extremely happy with my couch. She helped me gain confidence and present my experience and expertise in a very well thought manner. I would recommend her any day
Date of experience: November 24, 2020
Great advice but, I think 149.00 is a little steep for a resume rewrite, to give you a better chance at passing the ATS software key words to get noticed.
Date of experience: January 28, 2020
My writer was very prompt with replying to emails. The resume and cover letter she wrote for me really catered my needs and included everything i described in the questionnaire.
Date of experience: January 17, 2017
This service is great. The writers are very professional and respond back to my inquiries and questions within a reasonable amount of time. Very efficient. Will definitely recommend to friends.
Date of experience: February 3, 2017
Top Resume's resume netted me one job right away and another job with a substantially bigger paycheck is now on the wings! Thank you TopResume for doing a wonderful job!
Tip for consumers:
Steve S.!
Date of experience: May 26, 2016
I needed to revise my resume badly. My resume writer took me through a full screening process and created an amazing product. I'm confident I'll land a new job soon.
Date of experience: June 22, 2016
Quick response and not at all stressful. With help from TopResume, I honestly believe I just may have a chance at finally finding a good job. Would recommend to others.
Date of experience: April 11, 2017
My resume needed a refresher and I'm glad I came to TopResume. I'm happy with the results. It also helps that their staff was professional and I received everything timely.
Date of experience: May 17, 2017
I had a great experience! Very helpful, quick to respond, and did a fabulous job on my resume! I will use them again if I need too in the future!
I was not having any luck with getting interviews and felt it was because of my resume. I had updated it multiple times but never seemed good enough. A friend spoke very highly of Top Resume so I decided to give it a try.
Date of experience: July 28, 2023
Helped me prepare an alternate CV which improves chances of getting past the machine checking done by recruiters. Time will be the test of how effective the new version is.
Date of experience: June 14, 2017
My writer described my resume on a whole new level better I could've imagined. TopResume is affordable and I recommend it to anyone that is looking for the real deal.
Date of experience: June 1, 2021
This service is worth every cent! They were very professional and had me connected with a Top writer in just a few days! The process was extremly throrough and corresponce concise and professional. Once I authorized and recieved the final draft I submited my new resume to a potential employer and recieved an immediate response. We're in talks now. I wish I would have done this sooner!
Date of experience: June 23, 2016
I discovered TopResume.com while looking at a job posting site. I pressed a "free resume analysis" button by accident and received an evaluation, telling me that my resume made me look like a "do-er" and used passive words like "responsible for". For $189, TopResume promised to provide an industry expert to revamp my resume. I completed a brief survey including detailed descriptions of jobs I would like. After several days, I received my new resume. What a joke. The new resume listed skills that I DO NOT HAVE and used the same passive words, like "responsible for". I wrote a scathing complaint letter and was told that the skills listed (which I don't have) are important in the Industry but they would remove them at my request and the first draft was about format (basically adding spacing to make my one page resume into two pages), not content. I was promised that the second draft would address my content concerns. The second draft was more disappointing than the first. Phrases like "responsible for" were replaced with "oversaw" and "accountable for".
TopResume.com = Top Rip-off. If it were a free service, it would still be a waste of your time.
Date of experience: March 15, 2015
Dear Top Resume Team,
I hope this message finds you well. I am writing to express my extreme disappointment with the services I received from your platform, specifically the resume writing service. My experience has been nothing short of frustrating and unprofessional.
I invested 179 CAD in the hope of receiving a high-quality, professionally crafted resume. Unfortunately, the document I received did not meet my expectations, and I promptly requested a revision. Initially, there was some communication from your team, and I was assured that my concerns would be addressed by my assigned writer, Paul.
However, the situation took a turn for the worse when Paul failed to provide the revised document, and all communication from Top Resume ceased. Despite my numerous attempts to reach out via email, I have not received a single response, leaving me with an unusable resume and no resolution in sight.
This lack of responsiveness and accountability is unacceptable and has left me feeling cheated and frustrated. As a paying customer, I expected a level of professionalism and commitment to customer satisfaction, which I regrettably did not experience.
I would appreciate it if someone from your team could promptly address this matter and provide a resolution. It is disheartening to feel ignored and left without any recourse for a service that I paid for in good faith.
If there are alternative channels or contacts I should be utilizing to resolve this issue, kindly provide them at your earliest convenience. I hope that my concerns will be taken seriously, and I can receive the service that I initially expected when choosing Top Resume.
Sincerely,
Darshna Rathod
* TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2024
I got them to do a resume for me and all them really did was re-word the resume I already had. It do not highlight any of my qualifications. There were misspelled words in it. The cover letter was worse than the resume. Neither the resume nor the cover letter was applicable for the job title I was applying for. They will not give a refund. DO NOT USE THIS SERVICE FOR ANY REASON.
Tip for consumers:
Don't use this service
Products used:
Resume and cover letter
* TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 21, 2021
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi Mike, We appreciate you sharing your honest feedback with us as we are always looking to improve. We'd like to get you taken care of. To do so, we'll need your full name and email address. If you could provide that information in a direct message on Facebook, we'll get you taken care of right away. Thanks.