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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87.4%
Positive
181
Neutral
5
Negative
21
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user jenniferb2751
Maryland
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

I truly enjoyed working with Barry. My resume has the face-lift that I needed. I love his word choices and he did an amazing job articulating my work experience.

Date of experience: July 20, 2021

Thumbnail of user margaretw58
California
1 review
0 helpful votes
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July 17th, 2016

Very good job. And they extended the revision time to accommodate a holiday weekend vacation so I had plenty of time to review their work. Would recommend their service.

Date of experience: July 15, 2016

Thumbnail of user rebekkaht1
North Carolina
1 review
0 helpful votes
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March 3rd, 2020
Verified purchase

I received useful, expert advice, not unlike that I previously received from my college English professor, regarding the structure of my resume which gave me direction toward revising it.

Date of experience: March 3, 2020

Thumbnail of user lisak494
Illinois
1 review
0 helpful votes
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November 29th, 2019
Verified purchase

My resume writer and I went through some rocky communication patches that were extremely frustrating to me, but in the end we muscled through everything and made everything work.

Date of experience: November 26, 2019

Thumbnail of user waynem94
Wisconsin
1 review
0 helpful votes
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April 23rd, 2017

They did a much better job than I could have done. You may have to correct specific technical details related to your specialty, but I expected that. Very happy.

Date of experience: April 21, 2017

Thumbnail of user tonyb123
Arkansas
1 review
1 helpful vote
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August 7th, 2016

TopResume did a phenomenal job getting my resume spruced up and returned to me. I have gotten great feedback on my resume since it has been redone by TopResume.

Date of experience: August 4, 2016

Thumbnail of user pcp3
California
1 review
0 helpful votes
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October 3rd, 2019
Verified purchase

Received my result so quickly it was really impressive. I realized that I my resume needs some major revisions. Thank you again TopResume, you guys are a life saver!

Date of experience: September 30, 2019

Thumbnail of user jaleely
District of Columbia
1 review
0 helpful votes
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March 18th, 2019

This organization is extremely helpful for everyone, they provide education for those who us with all kinds of situations and provide services they can help you land a job.

Date of experience: March 18, 2019

Thumbnail of user triciaj16
Georgia
1 review
0 helpful votes
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December 8th, 2019
Verified purchase

Very satisfied... useful information, thank you!

I don't have much to say, but this text box is requesting that I enter a minimum amount of characters... this is frustrating!

Date of experience: December 5, 2019

Thumbnail of user bernied9
Australia
1 review
0 helpful votes
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July 9th, 2017

Excellent work, quick and I got an interview within a week of using it. I would highly recommend the use of these guys especially when it worked really fast

Date of experience: July 9, 2017

Thumbnail of user christopherg739
Maryland
1 review
0 helpful votes
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January 2nd, 2021
Verified purchase

I purchased a standard and federal resume, with Linkedin profile and cover letter. I can see where I erred in trying to do them myself. Thanks TopResume for helping!

Date of experience: January 2, 2021

Thumbnail of user elliek27
Canada
1 review
8 helpful votes
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July 21st, 2019

After cancellation, they are deducting money from my card. Worst people with no experience. Save yourself. I don't want to give any rank to them. They don't deserve it.

Date of experience: July 21, 2019

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Ellie,

We are sorry for the experience you have had. Please reach out to support@topresume.com so we can assist you.

Thumbnail of user ibrahimb30
Nigeria
1 review
0 helpful votes
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January 24th, 2019

Thank you so much for the job well done. Most of the areas that I didn't take cognisance of in my CV that seems to narrow my job selection opportunities were clearly guided.

Date of experience: December 18, 2018

Thumbnail of user katyh15
Washington
1 review
0 helpful votes
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February 10th, 2017

I'm blown away by how fast (and thorough) TopResume's writers are. Job hunting is a job in and of itself and having someone assist with resume/cover letter writing takes a lot of the stress out of it. I submitted a request, got a draft within 24 hours, and finalized the draft after 1-2 short edits. In less than 3 days I had a brand new resume and cover letter to be proud of. This helped because applying for jobs is fast-paced and I didn't want to miss any opportunities with roles I was finding because I was waiting around for resume help.

I'm also someone that doesn't easily spot typos after staring at the same page for hours on end. Having someone there to assist in not only proof-reading but actually drafting a document is really fantastic. I haven't been job hunting in 6+ years and I trust that their staff is up to date on trends and templates for presenting applicants in their very best light. I liked my own resume but the one they created for me is even better!

I also appreciate that my documents were ready within just a couple of days. Will recommend to friends for sure!

Date of experience: February 7, 2017

Thumbnail of user amys1443
Wisconsin
1 review
0 helpful votes
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December 15th, 2020
Verified purchase

Couldn't be happier with the service. I feel more confident about putting my resume out there now and appreciated the thoughtful and quick work of the team to make this happen. Thank you so much.

Date of experience: December 15, 2020

Thumbnail of user sallys195
California
1 review
2 helpful votes
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March 20th, 2019

If you take a look at Top Resume's reviews on the BBB (https://www.bbb.org/us/ny/new-york/profile/resume-services/topresume-0121-*******/complaints#*******) you will see a trend in complaints by customers for poor quality. Many of them complain at how much money they spent $300+ for their resume service only to get back documents with errors. The reason this is so is because Top Resume collects $200-300+ per order but only pays their writers $20-25 depending upon if it is a resume only or resume and cover letter package. It can often take 2 hours or more to complete the resume when you take into consideration the revision period and how many revisions clients often request. At that price point, writers feel rushed in order to crank out enough resumes to make a living. It is frustrating because the clients have no idea how poorly the resume writers are treated and take all of their frustration out on them. If Top Resume wants to remain in business and provide a quality service, they should at least be paying $75 to $100 per and you can guarantee that the quality of work provided is going to be so much better for your customers.

Date of experience: March 20, 2019

Thumbnail of user joses332
Peru
1 review
0 helpful votes
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February 3rd, 2020
Verified purchase

Super, fast response, clear, well explained. Outstanding I would say. Just making up my mind to work with Top Resume to built a new CV ATS compliance!

Service
Value
Quality

Date of experience: February 3, 2020

Thumbnail of user nagii
Canada
1 review
0 helpful votes
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May 31st, 2021
Verified purchase

TopResume's professional resume/cover letter writing service was a worthwhile investment. Before I decided to hire a professional writer, I was struggling to launch interviews and also know what jobs I would be interested in applying. My resume before was looking unprofessional and I had no idea how to put together an outstanding resume that catches employees' attention. My writer helped me identify my core skills and and highlight my achievements. After I received my new resume and cover letter, I applied for a few companies I was interested in and ended up launching an interview with one of the top startups in Canada. Only within a few days after applying, I launched an interview, got shortlisted throughout the entire hiring process and got an offer. Not only that, I was informed by a recruiter that I was selected out of 700 plus applicants. At the beginning, I was scared to invest in a professional resume/cover letter writing service; however, I can say that it was the best choice I could ever make to launch a job that I would truly enjoy and appreciate. I am so thankful for my writer Ashley for helping me be successful in my career life.

Date of experience: May 31, 2021

Thumbnail of user lindah5157
New York
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Very easy to contact the person regarding my change requests.

Reason I chose this business:

Because I used it for myself and now I wanted my grandson’s resume to be updated.

Date of experience: June 3, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Linda,

Thank you so much for your wonderful review!

We're absolutely delighted to hear about your positive experience.

Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future.

If you ever need further assistance, please feel free to reach out.

Your support is incredibly important to us!

Thumbnail of user kacemb1
California
2 reviews
0 helpful votes
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January 12th, 2024
Verified purchase

I did not know what to expect but I was pleasantly surprised as the result far exceeded any expectations I could have had.

Reason I chose this business:

It was suggested by a service I used.

Date of experience: January 12, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Kacem,

We appreciate your review! It brings us joy to learn about your experience. Should you require help or have any further feedback, don't hesitate to contact us.

Your support is truly valued!

Thumbnail of user crystalg750
Maryland
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

Thankful for this service as a huge weight was lifted off of my shoulders. My writer created a professional document for me to use.

Reason I chose this business:

Best reviews

Date of experience: March 18, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Crystal,

We appreciate your positive feedback!

It brings us great joy to learn about your excellent experience.

Ensuring your satisfaction is our top priority.

Should you require assistance in the future, please don't hesitate to contact us.

Your support is highly valued!

Thumbnail of user monib4
Georgia
1 review
1 helpful vote
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June 10th, 2019

I don't know where to start! A friend of mine suggested that I contact Top Resume to have my resume professionally written. I was doubtful, but decided to take a chance and invest in myself. I received the professionally-written resume approx 7 days after submitting payment, and I wasn't too sure about it. I was concerned that it only emphasized projects I had led rather than the actual work I had done (i. E.-system configuration, testing, training, support, analysis). I communicated my initial concerns to the writer, who quickly reasoned and explained her approach for the resume (being that I had 14+ years of experience). She also agreed to add a few additional sentences to put my mind at ease. I was thoroughly impressed with her knowledge, her approach and her willingness to address my concerns. AS SOON AS I began using the professionally-written resume, recruiters started to contact me! In fact, I'm on to second round interviews for at least 5 roles and have am currently in the process of negotiating an offer for another role. In addition to this, I have a few more interviews (2) and pre-screening calls (3) lined up for just this week alone. If you're a skeptic like I was, trust me, you will NOT regret using Top Resume! I am proof that with their help, you can get the job you deserve!

Date of experience: June 9, 2019

Thumbnail of user abduld9
New Jersey
1 review
0 helpful votes
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April 20th, 2016

Learned about TopResume through Glassdoor. Visited the website and read all the reviews and sample resumes. I searched Google and found a $100 discount coupon. The package I purchased included 1 x cover letter, 1 x standard resume, 1 x customized thank you letter, 1 x linkedin service, 1 Resume Posting Service and expedited 48-hour turnaround. It costs $374 after discounts and was worth every penny. I had two phone screens with my original resume over two weeks and I've had four phone screens over the next two weeks with my TopResume. The latter job offers are significantly more than I currently make and now my dilemma is deciding between them. Not a bad problem to have.

The service was exceptional. I received my first draft of the thank you, cover letter and resume within 24 hours. Also, my expert writer really took the time to explain why she made the revisions she did. It took only five calendar days to get my final versions to my exacting standards. I would highly recommend this service not only for those actively seeking employment. But for any serious business professional who needs a current resume and LinkedIn profile update that aligns with his or her personal branding.

Tip for consumers:
Your resume writer can only work with what you give them. You are better off writing a verbose initial resume than one that doesn't include details. The most important thing to include in your resume is your personal experience and achievements. What did you do that was exceptional? During an interview be prepared to elaborate these bullet points. Lastly, be sure to communicate with your writer in a timely fashion to best leverage this service.

Service
Value
Quality

Date of experience: April 20, 2016

Thumbnail of user donh107
District of Columbia
1 review
0 helpful votes
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April 20th, 2017

I never felt confident about my resume. I read numerous books on creating my resume and followed various examples of what looked like the perfect resume but never felt 100% positive about sending it to potential employers. Was there enough information about my work history or too little? Was there unnecessary information, taking away from the more important aspects of who I am as an employee. Was my resume written so the right people were seeing it? Were people seeing my resume but not noticing or taking an interest? I had so many questions and reservations about my resume. Finally, I took advantage of TopResume's free critique of my most recent resume. Turns out that my doubts were correct. There was a lot of unnecessary information and I was hitting the right target areas. So I hired a TopResume professional to write my resume. I can't be happier with the final product! I am now getting emails from reputable companies I haven't even applied to. The person assigned to write my resume was very professional and courteous, making the entire process very easy and enjoyable. I also appreciate making 3 monthly payments as opposed to paying the entire bill upfront. I am not 110% confident every time I send out my resume.

Date of experience: April 18, 2017

Thumbnail of user ads24
Louisiana
1 review
2 helpful votes
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August 15th, 2017

As one of the many who lost their money on TopResume, I feel so angry that I believed that such service may exist. What they promise is expert feedback and professionally written resume/cover letter. Instead, they ask you to provide your current resume and what you you think need improving. After a week and several emails, I received the first draft, and my suspicions came true. The writer, who didnt even send simple introductory email, just did the copy-paste job in a new resume template. To make things worse, their CS start sending you offers to add a cover letter for more money while the primary order still not delivered.

As someone said, they get 150$ from you for a kid's work who live in a cheap country in asia.

My advice for anyone, there is no perfect resume or a resume that will open the gates for interviews. A resume is personal document and only you can write to fit the job you look for. Take your time and perfect it gradually. There are simple rules that make your resume good enough so that recruiters dont throw it in the trash. Keep in mind that there are large number of applicants for any job and recruiters take the first 20-30 (maybe) resumes. Just stay active and apply quickly with good resume until you get the call.

Service
Value
Quality

Date of experience: August 15, 2017

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi there, We want to assure you that our writers would never simply copy and paste a resume and we're sorry to hear that's how you felt about your document! We want to get this resolved right away. If you could please send us a direct message here or on our Facebook page with your full name and email address, a customer support rep will assist right away.

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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