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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87.4%
Positive
181
Neutral
5
Negative
21
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user sama820
Oklahoma
1 review
9 helpful votes
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March 15th, 2016

TooResume is a scam website, they hide their address or lie about where they operate out of, because the BBB.org website lists them somewhere else. The BBB rating for TopResume is an F! You still think this is a legitimate, highly rated company? THEY PAY FOR GOOD REVIEWS. Please do not make the mistake of letting these arses steal from you! Also, if you have had money taken from you please report it on the Federal Trade Commission website as a complaint. With enough complaints in, this scam business WILL be investigated and shut down!

Date of experience: March 15, 2016

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Sam, We appreciate your honest feedback. If you would like to discuss in more detail, we urge you email us at support@topresume.com.

Thumbnail of user markc1375
California
1 review
0 helpful votes
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January 21st, 2020
Verified purchase

My writer took my 4+ page resume and turned it in to a professional 2 page work of art. I will definitely be going back for the cover letter and the LinkedIn revamp.

Date of experience: January 18, 2020

Thumbnail of user stevenb568
1 review
0 helpful votes
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May 17th, 2019

Great service. I had a good writer, who got in contact with me very fast and started working on my project. After a few emails and few revisions it was complete. Good job.

Date of experience: May 16, 2019

Thumbnail of user zachp63
Florida
1 review
0 helpful votes
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September 25th, 2021
Verified purchase

I did not pay anything as I just landed a job but I most definitely would recommend this service to anybody with the money that is seriously thinking about finding a new job.

Date of experience: September 25, 2021

Thumbnail of user jeffg75
Arizona
1 review
0 helpful votes
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June 30th, 2016

They are very professional and excellent to work with. I received an interview right after my resume was finished. Could have been luck but more likely it was my resume. It looked great!

Date of experience: June 28, 2016

Thumbnail of user javierf51
Puerto Rico
1 review
0 helpful votes
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March 2nd, 2021
Verified purchase

Never had my resume go through a professional.
I am very impressed with the speed and how great it looks now. Some of my friends also used the service after seen my resume.

Date of experience: March 2, 2021

Thumbnail of user brentb372
Texas
1 review
2 helpful votes
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September 26th, 2021

I paid $349 for TopResume. Here's what I received:
1) A re-formatted resume in which the writer co-mingled all of my experience - thus I had to re-write the entire thing
2) A cover letter that is so generic - it's useless
3) A LinkedIn profile summary - that I couldn't use as it was inaccurate and so generic it added no value to help differentiate me

A total waste of money

Tip for consumers:
Don't use TopResume

Products used:
None really - I had to re-do everything they provided and/or I am simply not using it because there is no value.

Service
Value
Quality

Date of experience: August 27, 2021

Thumbnail of user yingq8
Massachusetts
1 review
1 helpful vote
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January 9th, 2024

STAY AWAY FROM TopResume, it is a total scam; don't waste your time and $$ on it. I bought the resume and LinkedIn profile "top" writer package with rush service. The writer, Jessica, did the 1st draft but did not know much about my field (Product Management). I suggested keeping some terms but asked her to polish them. The resume came back with the exact words I wrote in the email. It seems like she just copied whatever I said to finish the job. After a couple of rounds, I gave up and decided to wait for my LinkedIn Profile. I waited and waited until the last day, and she sent it over to me with an exact copy of my resume with only a slightly different format! Without even giving me time to respond, she closed the job. I also bought other services, but with such a lousy resume that I can't send it out without working with another writer further. I am still in dispute to get my $ back through, but it was tough.

Update on 1/2/2024
After numerous emails explaining the situation, their customer service rep refused my request for a refund:
1. I paid $75 for rush service, but they refused to refund me because the resume "was delivered in 7 days". Even though I repeatedly told them that the resume/LinkedIn is not considered complete since there are still pending requests from me for editing.
2. They refused to refund the add-on services of $150 including posting service. Based on the fact that the resumes were not good quality and I couldn't send them out. They did not care!
3. They said LinkedIn was supposed to be similar to Resume. If they consider a word-by-word copy of a resume as quality work for a LinkedIn profile, I would like to know if they have the expertise to write/edit resumes for others.

Service
Value
Quality

Date of experience: January 2, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

I noticed that you have been in touch with our support team regarding your order. We will continue to assist you with any concerns through support@topresume.com.

Thumbnail of user denniss125
Missouri
1 review
0 helpful votes
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November 7th, 2016

If you want a proffesionaly written resume... this is the company to do it. They had my new resume ready in about a week, they even made changes that I wanted very quickly.

Date of experience: November 4, 2016

Thumbnail of user tjm15
Texas
1 review
0 helpful votes
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October 16th, 2017

When I buy a service I look for professional advice, which I didn't get. The sales rep engaged me for almost a year, before I decided to go with. I chose them based on an opportunity that was available and after speaking with the sales rep I could have the resume back by a certain date. Didn't happen. Ok fine, missed that one. I only received communication with the writer after midnight on the day we were to communicate, but ok fine. I would ask things like I'm in entertainment, can you make it bolder she said they didn't have flash player. I asked if they use grammerly because I see some grammatical errors, per the answer I don't think she knows what that is.
I don't know maybe it's me, I thought I would get an entire service, not a freelance writer that can't email till after midnight because of school or day job. Just didn't think it was worth 100+ bucks. I could have got a college kid and gave them 30 bucks which is what this felt like. Use or don't use, your choice, I won't again.

Date of experience: October 16, 2017

Thumbnail of user josephk61
New York
1 review
0 helpful votes
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May 3rd, 2016

I worked with one of their resume writers named Jonathan. I couldn't be more happy with the results and am looking forward to seeing how this new, professional resume furthers my job search.

Date of experience: May 3, 2016

Thumbnail of user evab100
Washington
1 review
0 helpful votes
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October 22nd, 2019
Verified purchase

I had a very good experience having Alyson rewrite my resume and LinkedIn profile and also write a cover letter.

She did quick turnarounds on any edits and made me sound pretty amazing.

Date of experience: October 3, 2019

Thumbnail of user richards1635
Singapore
1 review
0 helpful votes
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December 13th, 2019
Verified purchase

Elizabeth was super responsive and her product is outstanding, I am really pleased! She took my feedback and incorporated it in ways that I just wouldn't be able to do. Thank you, Elizabeth!

Date of experience: December 10, 2019

Thumbnail of user mariyad3
Texas
1 review
3 helpful votes
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August 23rd, 2017

Dreadful experience. I had the impression that the work has been performed by a robot or a software and not and actual person. While I understand that it is necessary to use appropriate terminology, many paragraphs of my CV were saturated with bombastic words that did not make sense at all! There were confusions regarding my actual role in two positions. After the first draft I noticed that some minor corrections have been made but my main concerns had not been addressed. The proposed outline was terribly unattractive, I expressed concerns about it and the only change that was made was the font. Regarding my cover letter, I was disappointed that half of it was a copy paste from my résumé, even after my first comments.

Their work is not personalized and not carefully done. I won't use any of these documents to look for a job. Moreover, after poorly done revision I note incapacity to take into account and incorporate feedback to improve the result. Frankly, I'd rather rewrite my documents myself.

Date of experience: August 23, 2017

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Mariya, We're very sorry to hear that your experience was not what you had hoped for and would like to get this resolved! If you could please send us a direct message here or on our Facebook page with your full name and email address, a customer support rep will assist right away.

Thumbnail of user angelaw48
Florida
2 reviews
10 helpful votes
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January 12th, 2024
Verified purchase

Thank you again for delivering the most professional and efficient services ahead of the delivery date.

Reason I chose this business:

I have used TopResume in the past and have recommended your services to family and friends! The quality of the resume writing and communication is top-notch!

Date of experience: January 12, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Angela,

We appreciate your positive feedback! We're thrilled to learn about your excellent experience. Your satisfaction remains our top priority. If you ever require further assistance in the future, don't hesitate to get in touch.

Your support is highly valued!

Thumbnail of user kf34
California
1 review
5 helpful votes
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March 29th, 2016

First let me say I wanted to believe in their sell points so I signed up for all of their package. 24 hour turnaround, all the letters and resume, the Linkedin etc.

They did not understand their own features 24 hour turn around means just that. I basically got my 1st draft 4 plus days later and that resume had non of the job titles I worked. I was like this is a nice resume for and operational development person, where my jobs were in purchasing -planning - warehousing and inventory. I was like did you even read my resume. So I ended up pulling down an example from their site. I said this is more me - my writer nearly re-wrote my resume based on the information I supplied to him. NICE JOB, I didn't even have to pay for the example lol.

Okay so then the writer sends me my revised resume and cover letter, again communication issues in it but worse of all it is not compatible. Further letters were not spell checking even and there miss-spelled words and language that wasn't write.

The company basically said they would credit me for the turn around $125, have not received it. I was told they would post my new resume to job boards and that wasn't done unless you call the truck driving jobs that are all of a sudden coming to my inbox.

I am totally dissatisfied. I want a full refund from this company. OH and if you like spending this much money and not have a phone number to call by all means give them your money as they will not follow through in a timely manner or work with you. They will just tell you the time has expired to work on the re-work. DO NOT I REPEAT DO NOT use this service.

Tip for consumers:
IF YOU USE THIS SERVICE- FIGHT FOR IT TO BE RIGHT, IF YOU WANT THEM TO DO THIS RESUME ENSURE YOU ARE TAKING CARE OF AND NOTE THERE IS NO PHONE NUMBER OR ABILITY TO TALK WITH ANYONE BUT IN EMAIL. IT NEVER GETS RESOLVED THIS WAY.

Service
Value
Quality

Date of experience: March 29, 2016

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi, We are truly sorry to hear about the negative experience you had and we'd like to make it right. To connect you with a rep right away I will need your full name, email address, and order number. If you could please provide that via direct message on our Facebook page we'll get you taken care of right away! Thank you in advance.

Thumbnail of user heathermariej
Arizona
1 review
0 helpful votes
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May 14th, 2022
Verified purchase

Beth helped me rewrite my resume, WOW!
Beth did an absolutely fabulous job revising, restructuring, and re-wowing my resume!
Thank you so much Beth, I greatly appreciate your time and efforts! Beth was attentive, conscientious in her wording of my accomplishments, and very professional!
I HIGHLY RECOMMEND THIS SERVICE!

Date of experience: May 14, 2022

Thumbnail of user jc397
Oregon
1 review
2 helpful votes
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January 18th, 2018

I had a decent resume going into the process, but I was hopeful that TopResume could improve upon what I already had and help my resume stand out from the crowd. I was paired with the TopResume writer who was a former high school English teacher. After speaking with her, I realized that this writer had no business experience. Nevertheless, I was willing to suspend my concerns and let her take a crack at improving my resume.
The first draft that came back was frightening. The writer had re-written my resume with a thesaurus, using similar words to what I had in my original resume. The new word choices made little sense and did not reflect any knowledge of business and to top it off the draft contained horrendous formatting issues. After several revisions and numerous discussions with the writer with only marginal improvement in each draft, I just decided to write off my $149 as payment for a painful lesson.
The only type of person I would recommend TopResume to would be someone who has no resume and/or poor English skills. They might benefit from TopResumes services. All others should save the 149 bucks and have your friends and colleagues provide you guidance on how best to improve you CV.

Date of experience: January 18, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi J. C.

I'm sorry to hear about your experience, if you believe your first writer is not a good fit, we are happy to re-match you with a different writer. Please contact our customer care team if you would like to do so.

Thumbnail of user laurenh174
California
1 review
1 helpful vote
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June 25th, 2019

It took eight days for my resume to be assigned, and a week more to receive an update. The draft had numerous typos and grammar inconsistencies - I have seen better from my interns. After submitting edits, the draft I received back basically accepted the track changes of the edits I provided but did nothing to address the comments - and even included SOMEONE ELSE'S CONTENT. Customer service was pitiful and did nothing. AVOID AT ALL COSTS

Date of experience: June 25, 2019

Thumbnail of user kevinb3612
South Carolina
1 review
0 helpful votes
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October 20th, 2023
Verified purchase

So glad I invested in myself with this experience. The writers were very professional and precise with my suggestions. Loved the entire process.

Reason I chose this business:

Needed resume updated

Date of experience: October 20, 2023

Thumbnail of user whitneye5
Chris W. – TopResume Rep

We're delighted to hear that you had a positive experience! Investing in yourself is a great decision, and we're glad our writers could meet your expectations. If you ever need further assistance or have more suggestions, feel free to reach out. We're here to support you!

Thumbnail of user jimm1898
Ohio
1 review
0 helpful votes
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September 30th, 2021
Verified purchase

I had the pleasure of being assisted by TopResume. The experience was tremendously satisfying and the resulting updated resume far exceeded my expectations!

Date of experience: September 30, 2021

Thumbnail of user lilya105
Maryland
1 review
0 helpful votes
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August 17th, 2021
Verified purchase

Anthony of TopResume provided a superb job making my resume look more professional and educated and overall profoundly communicating my professionalism. Would recommend!

Date of experience: August 17, 2021

Thumbnail of user gregoryv224
Iraq
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

From the start my writer was very courteous and quickly responded to any questions I had. I would definitely hire this writer again.

Reason I chose this business:

I chose TopResume because I have used them in the past and have always received quality work

Date of experience: June 14, 2023

Thumbnail of user cesars93
California
1 review
0 helpful votes
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February 25th, 2022
Verified purchase

Prompt, effective, quality and much more. The questionnaire definitely helped to provide information to why I am looking to get a professional resume.

Date of experience: February 25, 2022

Thumbnail of user ry30
Pennsylvania
1 review
20 helpful votes
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January 27th, 2020

This service is only interested in charging you, they provide NO PROFESSIONAL services.
How do I know? I paid them several hundred dollars to rework my resume with their Executive Priority Resume Writing Package, then less than a year later, I submitted the exact resume they reworked and they said it was substandard, cluttered and not appealing to the eye, and needed reworked. THEY CRITIQUED THEIR OWN WORK, which they feel is substandard.

FRAUD!

Date of experience: January 24, 2020

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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