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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 10th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
I wish I had seen the other reviews before paying for an executive level package. The free "assessment" appeared helpful. I already had a good resume, but wanted it optimized for ATS systems and thought it would be more helpful to have a "professional" service do that for me. But after waiting nearly two weeks (they promise to deliver a first draft within one). I was appalled at the product. The cover letter was written so poorly, including sophomoric language and several grammatical and syntax errors, and failed to provide any relevant or meaningful content. They didn't even spell my name correctly (and there are only five letters to get right). It was clear the writer knew nothing about my field, and apparently cannot use Google to learn anything useful. The resume listed some generic sentences, and then left out nearly half of my experience and accomplishments.
I complained and asked for a refund, but they refuse to provide one. The writer acknowledged how challenging this was because my own resume was already "really well written". Yet he did not bother to include any of that content on his own attempt. Instead, he sent a draft that was so generic and poorly constructed, that if used, it would destroy any chance of getting anywhere except the trash bin. It was so bad, I doubt they have a writer on staff who could produce something acceptable (or they would have assigned them in the first place).
DO NOT WASTE YOUR MONEY OR TIME HERE!
Date of experience: May 20, 2018
It was ok.
There were grammatical and spelling errors.
Paid for the resume to be placed in the recruiters sites. Has not happened to my knowledge.
Will not be recommending your service.
Date of experience: October 18, 2021
Easy and quick experience. Worth it because the job offers started coming in within a couple days of applying on Indeed with the new resume. I accepted a new job last week!
Date of experience: October 18, 2021
I recommend this 100 percent. Very professional. Pam, my resume writer, did an awesome work on my resume and cover letter. She always in contact with me when I have my questions.
Date of experience: June 24, 2016
I give them my 10 years old and long resume and they turned it to a brand new resume which leads me to get calls and e mails for interviews. Thank you.
Date of experience: February 11, 2016
It was great working with Sarah. She was fast, accurate and easy to work with. I'm holding onto one star until I see if I get the results promised by the company.
Date of experience: August 31, 2016
I had a multi-page draft with quite a bit of redundant information. The resume writer consolidated like topics and shrunk my resume to a more acceptable 2 page document. I was amazed.
Date of experience: September 7, 2016
I have bought your services in 2013 for around $300 and now you send me critiques of your own work and want more money from me. How do you think it feels?
Date of experience: August 18, 2021
Worth every penny! My writer helped me think in new ways about my prior work experience and how it relates to my future goals. I had no idea how impressive I was!
Date of experience: July 16, 2019
I worked with Bennett A and is was a great experience. I've never been good at constructing resumes and he took the information I provided and crafted an amazing resume for me.
Date of experience: February 25, 2022
Worked with Kevin M to help build a great resume. He is a true professional and made sure everything I was want was put professionally on n my resume and cover letter.
Date of experience: September 7, 2021
This service has done nothing but jerk me around. I have worked with two different writers now and neither could provide me with a complete and satisfactory document. The cover letter my first writer sent me was utterly unusable (grammatically incorrect, impersonal, etc.) and seemed like it was created from a template rather than crafted for a client. I put a lot of time and energy into providing documents, job postings, and information about my career goals, and all I got was generic buzzwords and an expectation to complete the resume and cover letter myself. When I complained, they offered to redo my resume, but not my cover letter, and I was assigned another writer. My second writer was downright rude, and neither could even send me an email without a typo, let alone a grammatically correct document. I almost don't believe this is a real service, which is horribly disappointing because I spent more here than I would have anywhere else because I was hoping for a top notch product. I paid for expedited service BACK IN DECEMBER and still don't have any documents I would use in my job search. What a joke. I hope no one else gets suckered into using this service.
Date of experience: May 4, 2018
Hi Regina,
Thank you for your honest feedback and I apologize for the poor experience. However, I'm unable to find your order. Please reach out to our customer care team so they can assist you.
Top Resume fails to mention they will cut your resume down to 2 1/2 pages. They also removed the months I worked, which looks good, but hiring companies require that. All that was done was essentially reformatting the resume.
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Professional Growth Resume Writing Package
Your revision period ends Aug 21
The first draft is a conversation starter, let us know what you think!
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Matched with Fred K
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First Draft Delivered
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Date of experience: August 23, 2022
These people ripped me off of my money and out of job interviews. My original ONE PAGE resume got expanded into a TWO PAGER. After about 2 months with NO responses from any jobs I applied for, I contacted TopResume about a refund but they only offered me a rewrite. About a week later, they send me the exact same BUSTED resume they gave me in the first place, lol. They are just terrible and shame on them for scamming jobless people out of their money. I implore you to either do the work yourself and ask for proofreading OR do extensive research on these resume writing services. Thanks but NO THANKS.
Tip for consumers:
Do it yourself, friends. Or ask your personal network for help.
Date of experience: November 30, 2016
I did not have a good experience with this company. I asked them to write my resume for project management but they wrote it for sales. I have never worked in sales. I asked them to run it thru their ATS system and it came out as sales with a 55 score. Which means it wasn't even a good sales resume since everybody knows you need 80 or above to have a chance. I e\sent an email after also checking it on jobscan. The score was even lower. So I added info that I did not include in my first draft. Stuff I didn't know was important and put on Jobscan and my scores were better. So I ask for rewrite. They said I would get 2. They ignored me, then I get man email asking me what is wrong with me. I respond, asking for rewrite, nobody answers me. I ask for resolution, they act like they don't know what I am talking about. Then I get an email that says this is your final documents. They basically ignored me, no rewrite just a substandard resume for almost $300. I only took this approach because I haven't been in the job market for 15 years.
Date of experience: May 24, 2019
I was a bit hesitant to get started as I've never had to pay someone to revise my resume and write a cover letter before, but I wasn't having the best of luck in the job market. Their analysis of my resume opened my eyes to the initial problems, and they had the answers.
The process went smoothly, on time, and Gina, whom I worked with, was wonderful. She did everything I asked. In detail, she turned my resume into something I never imagined. Not design-wise, but wording-wise (what you're paying for). I was blown away by the first draft. What she was able to pull out of my regular resume and turn it into, was nothing short of amazing. I felt proud of what I've accomplished after reading what she put together.
It can be a bit of an expensive purchase for some, but if you're serious about having a well put together resume (or more), it's worth it. I have a lot of accomplishments for my relatively short career life, but I wasn't able to put it down on paper that'd wow people. Gina was able to do exactly that.
If you want to sound more accomplished, experienced, and capable on your resume; then this is your answer. I would recommend to anybody if you're okay with the price that comes along with their expertise and service.
Date of experience: March 23, 2017
I saw good reviews of Top Resume so I decided to go for it, but my experience with Top Resume is a disaster. I was paired with a writer who first and foremost does not have a grasp of the English Language. I spent 4 hours going thru the draft - correcting grammar, punctuation, run on sentences and language that was re-written in such a way that it did not accurately describe what I did in my roles. I am not convinced that my writer understands my field and thus not generating language that will make it past the robot scans. The format looks like someone just out of school with an MBA vs something geared to am executive in a creative field. I have asked several times for more dynamic formats, but think Top Resume does not have appropriate formats. I will never use this service again and will NEVER recommend to anyone! For the record, I sent the draft to a few colleagues to get comments and each one of them said that they would only read to the first job descriptions and toss the resume. It was truly atrocious!
Someone from customer service contacted me to assign a new writer, but customer service has not responded in 2 day! SCAM if you are looking for quality!
If you do try this service and assigned Umair S. RUN! Find a different writer. It's a mess!
Date of experience: October 27, 2020
Very smooth process.no
Complaints very helpful. Will tell friends
Experts in the industry
Date of experience: May 29, 2024
Hi Michael,
We appreciate your positive feedback!
It brings us great joy to learn about your excellent experience.
Ensuring your satisfaction is our top priority. Should you require assistance in the future, please don't hesitate to contact us.
Your support is highly valued!
Consolidating and organizing my resume was a task I just didn't have time to rework. TopResume took the hassle and turned it around very quickly and proficiently! Would recommend to anyone!
Date of experience: January 10, 2017
Im satisfied with the free test run and the info that was given to me was really good and professional, but its a bit weird how much spam i recieved afterwards.
Date of experience: November 16, 2019
I needed my resume updated and reworked. I sent it to TopResume on a Monday and it was completed and I was getting job offers by Wednesday. It was well formatted and worded and I couldn't be more pleased with the outcome! VERY GOOD WORK!
TopResume Rocks!
Date of experience: August 25, 2016
I was considering using TopResume's services, but after receiving an email that my partner had just gotten her Linkedin profile reworked, wrote her a cover letter and redid her resume, I was curious how she liked the services which the email clearly outlined she received. I asked her how she liked her experience and how well they did and she looked at me confused. She stated she did not have any services done by TopResume, yet I have an email that says completely different. This is exactly what they wrote me: " We reworked Sheena's LinkedIn profile, crafted a brand-new resume and wrote her cover letter, all within 48 hours.". I showed her the email, and she was baffled.
Considering she is a marketing director and is more than capable of crafting her own resume, I felt TopResume had lied to me. I wrote them back, but after almost a week now, I have yet to receive a response. I can't do business with a person or a company that lies to get you to buy their product. I'm sure they may have good services, but don't lie to your customers. After this experience I did some more looking and found that most colleges have free programs where qualified people will also write resumes for you, for free. I'll take my chances with them or just have my partner look mine over instead.
Date of experience: April 23, 2019
My experience was that the initial resume review gave me a good deal of excellent feedback about what employers are looking for today in a resume. Remember that basically although someone else is doing the "work" you still have to double check for accuracy and make sure the resume reflects what you want employers to know about you. It's an active process that requires communication with the writer.
The Pros
1)Initial review was thorough and helped me understand how to create a resume that shows that I am an achiever and not a doer.
2) Quick turnaround as long as you communicate with the resume writer and follow up.
3) Professional, polished looking resume.
The Cons
1) Kinda of costly if you are trying to update your resume while on a budget or unemployed.
2) Still have to ensure the resume writer (if different from the initial resume reviewer) receives the feedback that you obtained from the initial resume reviewer and that the feedback is reflected on your new resume.
3) Small grammatical errors and my name was actually misspelled on the cover letter.
Date of experience: March 5, 2016
Everything that you mentioned in your critique, was what I all along thought as well. The resume was created by my Specialist at the Department of Rehabilitation. And since I am disabled, BUT WANTING TO WORK, I believe that I should have been hired for a remote position a while back. I had been hired but unfortunately was sick when I was to begin. That was over a year ago.
Date of experience: May 23, 2021
My writer was quick and precise in capturing the skills Ii needed to put out there for HR Managers to notice my resume. I wish I had contacted them sooner!
Date of experience: February 16, 2017
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi Wendy,
We are sorry for the experience you have had and apologize for the delayed response. I had trouble locating your order without your full name. Please email support@topresume.com with reference to this email so that we can properly assist you. We look forward to hearing from you.