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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.5%
Positive
167
Neutral
5
Negative
21
View ratings trends
114
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How would you rate TopResume?

Reviews (5,561)

Rating

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user lisak122
Texas
1 review
1 helpful vote
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August 30th, 2016

Great time saver if you need assistance making a more professional resume, cover letter or help with your LinkedIn page. It was easy to use and follow instructions. It's important to know what industry you're looking for so they can help make the best insights to your next career move! I enjoyed working with my assigned personal writer. I received timely feedback and she was able to answer all of the questions I had!

Date of experience: August 26, 2016

Thumbnail of user ym17
Hong Kong
1 review
0 helpful votes
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September 12th, 2016

TopResume's assistance made my resume more professional and visually attractive. Their service was not perfect though, as editors are not guaranteed to be familiar with the resume convention in each and every industry, it helped me secure offers to some extent. I am satisfied overall.

Date of experience: September 9, 2016

Thumbnail of user bismas1
Pakistan
2 reviews
5 helpful votes
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August 16th, 2018

His is the worst website i have ever had in my career. This is unprofessional and providing fake " copy paste" Material to their customers. I have spent 189 USD Dollar Package Career Evolution. I have struggled since last 3 Months they dont have skillful writer and their customer department is not resolved my queries.

They just kept my money and added nothing project details, search on profile. I would strongly recommend its better to download free template and convert you CV / Profile while spending money on them.

Hope fully some action should be taken for these type of service provider to create bad image all over the world.

Date of experience: August 16, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Bisma,

We are sorry for the experience you have had. If you have any additional questions, please email support@topresume.com. Thank you.

Thumbnail of user paulg1158
Arizona
2 reviews
0 helpful votes
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January 7th, 2021
Verified purchase

Jenny was a pleasure to work with. She was very responsive and understood what my goals were. Since we have completed my resume the overall response from potential employers has been incredible. Many opportunities in the fire as we speak! Thank for making me shine!

Date of experience: January 7, 2021

Thumbnail of user emmed2
California
1 review
0 helpful votes
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July 10th, 2021

I am a Project Manager who specializes in Training and Documentation for enterprise-level SaaS platforms. I hired TopResume to rewrite my resume to tell a more cohesive, targeted story for my next job search. Just got the first draft back today and... wow. I 100% agree that they use some sort of standard template. What I received was an absolute word salad of essentially meaningless standard resume speak, rife with grammatical errors and copy/paste artifacts. They misused common industry terms and acronyms and placed high-value items dead last. They credited me with things that I absolutely did not do. I mean, it was bad to the point of comedy. I am a senior level manager and they wrote a cover letter that led with how "organized" and "dependable" I am. Other than leaving feedback for the writer so they can "fine-tune" their draft, I have no real recourse.

Tip for consumers:
Don't.

Products used:
None. I am currently re-writing with the help of another service.

Service
Value
Quality

Date of experience: June 10, 2021

Thumbnail of user whitneye5
Chris W. – TopResume Rep

We are very sorry to hear you are not happy with the drafts you received. Your feedback is valuable to us, and by utilizing the revision process we will make sure your final revisions are in line with your goals. We will continue to assist you with your order via support@topresume.com.

Thumbnail of user marthaa379
VG
1 review
0 helpful votes
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March 17th, 2021
Verified purchase

Melissa S. Did a fantastic job on all my documents (resume, cover letter, LinkedIn profile and thank you letter). It was absolutely worth the risk, considering I had never heard of TopResume before, and definitely worth every single penny!

My husband looked at my new rewritten resume and instantly fell head over heels in love with it. He immediately got in touch with TopResume to have his resume rewritten as well. For me its no regrets, only smiles!

Service
Value
Quality

Date of experience: March 17, 2021

Thumbnail of user kirtiv
New Jersey
1 review
15 helpful votes
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January 21st, 2015

This is people are just catchers, they just give one rough draft and never come back to fix or response after, before I ordered they kept send me every day 2 emails. Never spend money on these cheaters

Service

Date of experience: January 21, 2015

Thumbnail of user karena1158
Canada
1 review
0 helpful votes
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August 13th, 2021

They use an app to write you an appalling resume! Once they take your money, tough luck getting in contact with them! Don't waste your money! They basically stole 200 dollars from me. I asked my writer to expand a few 3 liner paragraphs that she wrote and her best contribution was to change the word "Daily" to "on a daily basis!" and that's how she attempted to rewrite all her short paragraphs! I sent them My newly written "professional resume" back to them under a new email and they rated their own work at 25 percent! This is a joke! In their advertisements, they mention that you can get a refund after 60 days if you don't get an interview and it's a lie! I tried to contact them multiple times and no one responded!

Tip for consumers:
Don't do it!

Products used:
Resume swervice

Service
Value
Quality

Date of experience: July 14, 2021

Thumbnail of user stever739
New Jersey
1 review
7 helpful votes
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September 9th, 2020

I'm following in line with other 1 star reviews, don't waste your money. My resume review was preformed by someone who has zero professional knowledge. Actually, I bet the edits are performed by bots and not people since the formatting and sentence structure was so ridiculous a 6th grader can perform better. The recommended resume was primarily superlatives and little substance making the resume nearly worthless. I did complain and was assigned another individual but only nominal improvement. The LinkedIn recommendation was of little value as well.

Date of experience: August 10, 2020

Thumbnail of user jayb129
Tennessee
1 review
0 helpful votes
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March 9th, 2017

It is not often that I take the time to write a review as rarely does the service or person meet my initial expectations. TopResume and Lori H made me want to tell others about their unique ability to get the candidate's story connected and well displayed. The quick turn times were amazing!

Date of experience: March 7, 2017

Thumbnail of user christophero131
Pennsylvania
1 review
0 helpful votes
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March 6th, 2020
Verified purchase

Speed, communication, and fierce results. With no exaggeration whatsoever, I've heard back from nearly every job I've applied to. And within a week of applying I had two interviews, while it's highly dependant upon your individual criterion. I would say without a doubt this service will assist in representing you in the best possible way, creating visibility and getting results. The overwhelming feedback has given me the ability to be selective in my job search which has been wonderful. Thank you TopResume, and Gina T.!

Service
Value
Quality

Date of experience: March 6, 2020

Thumbnail of user marciab20
New Mexico
2 reviews
1 helpful vote
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August 22nd, 2016

I cannot tell you how great this service is. I have worked for years and written hundreds of resumes for myself, but what they created was excellent. A week after I started using their resume, I had five employment offers. Amazing results!
Marcia B

Date of experience: August 18, 2016

Thumbnail of user derrickj24
District of Columbia
1 review
8 helpful votes
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July 24th, 2018

Received a 30% off offer in email, went to check prices. Placed 2 individual items in cart, whoops accidentally purchased the individual. Email support they say case denied i gotta get a resume done or else they can cancel the order and keep the money. Wow thanks! Waited until money posted on account to make decision. Must be desperate if refusing refunds within first hour and no work was started

Date of experience: July 24, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Derrick,

We are sorry for the experience you have had. If you have any additional questions, please email support@topresume.com. Thank you.

Thumbnail of user christophert653
Wisconsin
1 review
1 helpful vote
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January 20th, 2022

I used their service a few years ago and was pleased with the result. So, I bought the service for my son. The results were awful. Can't even begin to tell you how bad it was. The first resume was clearly written by someone who does not speak English as a primary language. We gave them pages of rewrites and requested a new writer. The second version had several grammar errors and false statements. Requested a refund after trying to work with them. They are very well-schooled at double-speak to deny a refund. They had not delivered the cover letter or linked in review. Couldn't even get that money back. The company is a scam now. Do not give them your money. You will not like the results.

Tip for consumers:
DO NOT USE THESE IDIOTS. IT'S A SCAM.

Products used:
Nothing. Purchased full package. Was not able to use anything. Total waste of over $300

Service
Value
Quality

Date of experience: December 21, 2021

Thumbnail of user lloydp315
Texas
1 review
3 helpful votes
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May 28th, 2021

Well, my first draft did not have my current position, only went up to 2019 and it's 2021, and worst of all they're charging me $50 to do what they should've done in the first place. I paid for the top package and got nothing but more fees and a worse draft than one I created and nothing done to my Linkedin profile.

Tip for consumers:
don't use it ... find something else b/c they only give you tips on what to do and do a poor job of translating your experience and(or) expertise.

Products used:
TopResume's premier package w/ Linkedin revision

Service
Value
Quality

Date of experience: April 28, 2021

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Lloyd, we sincerely regret any issues that have occurred with the document. We will continue to assist you with your order via support@topresume.com to ensure all final drafts are aligned with your goals. We thank you for bringing this to our attention.

Thumbnail of user johnd5199
Colorado
1 review
0 helpful votes
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June 23rd, 2021
Verified purchase

I understand you wanted to do more, but worked with me regarding the loss of my sister. I had a hard time focusing on my past work history forgetting information. That all being said the final outcome of my resume was outstanding and looked very professional!
Best,
John

Date of experience: June 23, 2021

Thumbnail of user chatp
Canada
1 review
9 helpful votes
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August 20th, 2019

Don't waste your money. Dealing with Topresume was extremely frustrating. They paired me with an 'expert' writer names Kathleen and she converted the bullet points in my resume to long paragraphs that no one reads. She used terms that do not make sense in a tech resume. They take the keywords from the sample job postings you provide them when placing your order. Then they inject them to the resume. I recognized the issues at very early stage but still they didn't accept their mistakes and kept telling me that their service is in line with my career goals. Everyone from sales to support and management are the same. I would never recommend this service to anyone.

Date of experience: August 20, 2019

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Chat,

We were unable to locate an order with the name on your review. Please reach out to support@topresume.com and reference this message so we may assist you.

Thumbnail of user jamesf735
Arizona
1 review
2 helpful votes
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April 25th, 2019

This service is a rip off. They do very little to change your resume and even the final versions have errors in them.
I would have been better off finding templates on google than spending my hard earned money and still not being able to find a job.

Date of experience: April 25, 2019

Thumbnail of user shaynab21
Illinois
1 review
0 helpful votes
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November 17th, 2021
Verified purchase

Started off great but then response time from my writer got longer and longer. Writer also didn't make specific changes I had asked for between drafts. Wording in certain parts of my resume were weird or incorrect.

Service
Value
Quality

Date of experience: October 18, 2021

Thumbnail of user sams304
Washington
1 review
1 helpful vote
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October 25th, 2016

Top Resume made it. Yes made it. I got the executive package; Resume, cover letter and LinkedIn profile. I was matched with a professional resume writer named Jessica. If I could rate her work 10 million starts I would do with no questions ask. I was really fascinated by the first draft. There were some minor errors in it however she corrected them right away. My LinkedIn profile now looks super perfect. TopResume knows exactly what they're doing. I highly recommend the service. Thank you very much Jessica.

Date of experience: October 21, 2016

Thumbnail of user angelaw107
California
1 review
0 helpful votes
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February 20th, 2017

Definitely a value for the financial and time investment. I need to transition my career and remain focused on opportunities commensurate with my experience and education. But, I have been in the workforce for over 20 years and recently completed my advanced degree. Top Resume worked with me to ensure my resume has a more contemporary look; it conveys more accomplishments vs. graduate student related activities; and I believe it will survive through the screening of online applications with key word optimization. Good idea to have your work history assessed through an unbiased and "fresh perspective". I had to temporarily wait for the writer that "fit" my needs the best, but I received a free cover letter refresh for my patience. Easy and expedient collaborative process. I would definitely recommend.

Date of experience: February 18, 2017

Thumbnail of user janetr251
Canada
1 review
1 helpful vote
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November 19th, 2019
Verified purchase

A complete eye opener in terms of bringing my resume into this century! A professional, efficient process from start to finish. Knowledgeable, friendly personnel - I definitely recommend to take advantage of and add the 30 minute call.

Date of experience: November 16, 2019

Thumbnail of user davep75
Florida
2 reviews
0 helpful votes
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January 26th, 2016

I can't say enough good things about TopResume and Jessica, who worked with me in getting my resume completed. She was awesome. Working with this company was like taking a breath of fresh air. I never before experienced such talent and dedication. Jessica took my old, outdated resume and brought it into the 21st century. It looks great, and YES my responses have increased since I've put it into use.
If you're looking to re-do your resume, you 've found the best place.

Date of experience: January 26, 2016

Thumbnail of user stefans34
California
1 review
0 helpful votes
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April 29th, 2017

I would not recommend this company. They market their service with many different prices so after you buy a package you will most likely find it offer at a reduced price. Mine for example was over $50 less than I paid 3 days earlier. My writer sent several e-mails where he committed to deliver write-ups or rewrites and missed the delivery time by several days. Unless I e-mailed him about this issue I feel he would have never responded back. I sent 2 e-mails to their support and have not heard a word from them. Their customer service lacks if they have any at all. Use another company.

Date of experience: April 27, 2017

Thumbnail of user jennam22
Jenna M. – TopResume Rep

Hi Stefan, We are very sorry to hear of the issues you faced with our services. Customer support has been made aware of the situation and will be reaching out to resolve.

Thumbnail of user kirad1
California
1 review
1 helpful vote
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July 23rd, 2016

After posting my own resume on dozens of sites with little response, I decided to give TopResume a shot. I was paired with a writer within a few days, received consistent communication about the process, and I approved the draft of both resume and cover letter after only one revision.

I immediately received an influx of job notifications, interest and interviews -- it felt like magic. The missing pieces from my resume (keywords, SEO, etc.) were filled in, and my existing experience suddenly became accessible to the right people.

If you're even slightly considering this service, take the plunge -- it's absolutely, 100% worth it!

Service
Value
Quality

Date of experience: July 21, 2016

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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