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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 10th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87.1%
Positive
182
Neutral
5
Negative
22
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user kw124
Canada
1 review
1 helpful vote
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August 28th, 2016

Not only did the turn around time, customer service and quality of the end resume meet my needs... I booked an interview within hours of submitting my new resume! Well worth the spend.

Date of experience: August 26, 2016

Thumbnail of user darrylm84
Illinois
1 review
0 helpful votes
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July 14th, 2020
Verified purchase

... to give myself the confidence to start my job search again. Sometimes the perspective of someone else helps your confidence and bring out the skills and leadership you may overlook in yourself!

Date of experience: July 14, 2020

Thumbnail of user rosemaryh69
New York
1 review
0 helpful votes
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December 20th, 2019
Verified purchase

I did some modifications to the resume. To be honest I'm not sure if it was worth spending $180.00. Overall it's ok I'm not that good selling myself therefor I needed the help.

Date of experience: December 17, 2019

Thumbnail of user stephe17
Florida
1 review
2 helpful votes
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November 30th, 2022
Verified purchase

Save yourself the time and middle man and throw your money directly in the garbage! My writer spent less than 1 hour running it through some kind of automated resume writer before sending to me. I say it was an automated process because there were obvious errors/questions I received in my revision that had my writer even looked at my actual resume would have been able to answer. The formatting and typos that came with the revision were no joke! After sending over my revisions, my writer went dark and was unresponsive until the very last day. Additionally, the timelines as noted in my purchase email confirmation, what was communicated to me via my writer and what was displayed in the website UI were all different (the UI date was 2 days earlier than my completion date within my purchase email confirmation). My communications to Topresume "support" regarding same went unresponded to. I did receive a different resume from the one I submitted at the start so I can't say this is a scam, but would strongly advise anyone to look elsewhere. The money spent doesn't even come CLOSE to the low-grade Topresume deliverable you will receive back. I don't understand how they have these high ratings on their site - that might be the scam!

Tip for consumers:
I would strongly encourage mid-career and executive level individuals to look elsewhere. This site might be great for entry-level individuals without much experience and/or individuals that don't have a resume yet. The service is not what is communicated in the website.

Products used:
There is no refund policy but a committment/guarantee that multiple revisions will be made until I am satisified. However, that all has to happen within this short window and the writers are not responsive even within a 24 hour window.

Service
Value
Quality

Date of experience: October 31, 2022

Thumbnail of user vickied97
Illinois
1 review
0 helpful votes
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October 23rd, 2021
Verified purchase

I referred my husband to TopResume. He had a different writer than myself. Once he showed me his resume, which looked more professional than mine, I was totally disappointed with my resume result.

Date of experience: September 23, 2021

Thumbnail of user allamp
India
1 review
0 helpful votes
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February 4th, 2021
Verified purchase

Good perspective of the person who read my resume! Really thankful for the same! I will make changes and update the resume! I'm not able to afford the packages of your site so

Date of experience: February 4, 2021

Thumbnail of user lindsayl108
Pennsylvania
1 review
0 helpful votes
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March 18th, 2021

My resume came back full of run-on poorly constructed sentences and unnecessarily hyphenated words. It's clear that whoever wrote it had no concept of the sectors I support (technology, media & entertainment and telecommunications) and wasn't a native speaker of English. My cover letter is clunky to read and I would, frankly, be embarrassed to submit it anywhere. My LinkedIn profile makes erroneous claims about my experience that are patently false and were not even alluded to in the documents I submitted. Edits I sent on the 5th were not completed until the 10th, and were completed poorly. This was a bad experience and a waste of money. My documents are unusable, and the process took so long that if I had been waiting on these materials to apply to a specific role, the posting would have closed before I received the documents even though I paid for expedited service.

Additionally, as soon as you purchase something from top resume you will receive several emails a day trying to sell additional services like thank you letters and interview skills workshops.

Tip for consumers:
Don't use TopResume. Their product was useless and they will not issue a refund despite not mentioning anywhere in my ordering process that no refunds will be given.

Products used:
I purchased the "Executive Priority Resume Writing Package"

* TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 16, 2021

Thumbnail of user niku16
India
1 review
5 helpful votes
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March 13th, 2017

I've received an email from Katie Warren, who was good while exchanging the emails and provided with price list of services in topresume.com. Last email which I've received she has given me a link to place my order Resume services. I've selected executive package and made a payment. After Payment made website automatically changed by from topresume.com to canow.com by saying thank you choosing us I cvnow. This is really unacceptable as I've specially was communicated with topresume.com employee Katie and selected package in that web only however payment confirmation came from cvnow.com. I know they are both part of Talent inc however as per my friends advice they told me that topresume.com reviews and quality is much better then canoe.com. I want some senior level management to get in touch with me as soon as possible and resolve my issue. I've placed my order just one hour ago. If no one gets back to me from topresume.com in next 24 hours then I've to raise an escalation.
Your soonest reply is highly appreciated.

Date of experience: March 11, 2017

Thumbnail of user jennam22
Jenna M. – TopResume Rep

Hi Nuritdin, Thank you for making us aware of the situation. We'll get this resolved right away! If you could send us a direct Facebook message with your full name and email address, a customer support rep will sort this out immediately.

Thumbnail of user dand125
New York
1 review
4 helpful votes
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October 20th, 2016

October 2016 - I purchased the executive package and received elementary school results.

As an IT software development program/project manager with 25 years experience across multiple Fortune 500 companies, I thought having a professional writer's group rewrite my resume was appropriate at this juncture. My expectations were for a fresh, dynamic, and pithy representation of my diverse experience. I expected a high caliber resume I could directly submit to any position which I was applying.

What I received was a cut and paste version of the resume wording that I had submitted along a request for me to 'fill in the blanks' sections on the resume! WTF?

I believe mostly all quality was sacrificed for the sake of honoring their 2 day commitment on the executive package. I suspect the resume writer's are free lancers who are assigned client work perhaps based upon bidding for them.

Controlling any writer's quality and consistency is surely challenging but is not any excuse for Topresume to deliver highly unsatisfactory results to the end client!

Katie W., I await your reply as I have already directly messaged your team on FaceBook as you have suggested for previous customers who have posted very similar unhappy results.

Date of experience: October 18, 2016

Thumbnail of user jaredk19
Arkansas
1 review
0 helpful votes
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September 14th, 2017

TopResume recreated what was one my dismal version of a resume into one that spoke volumes to recruiters to get my foot in the door. Definitely have their name right that they provide the Top Resume!

Date of experience: September 14, 2017

Thumbnail of user karenk1927
New York
1 review
0 helpful votes
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June 10th, 2021
Verified purchase

Worked with Carol who was very in touch with changing my resume from a doer to an achiever. She listened to my concerns and addressed them to make me feel comfortable with the edits and direction.

Date of experience: June 10, 2021

Thumbnail of user sueh64
Sue H.
Colorado
1 review
0 helpful votes
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July 16th, 2016

I appreciate my refresh on my resume. It is difficult to brag about yourself and my writer helped me do that. I loved the language, format and updated look at my jobs. Thanks for the help!

Service
Value
Quality

Date of experience: July 13, 2016

Thumbnail of user taram41
Oklahoma
1 review
2 helpful votes
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August 13th, 2016

I am very pleased with the results of this transaction. The writer contacted me the day I signed up and I had the first draft of a resume in less than 24 hours. It looks amazing!

Date of experience: August 11, 2016

Thumbnail of user chrisc188
Colorado
1 review
7 helpful votes
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September 8th, 2015

I really do not understand why there are so many positive reviews for this. They did nothing for me. I sent them my resume and they sent me back my exact words in a different format.

Date of experience: September 8, 2015

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Chris, We're sorry your experience did not live up to expectations. If you could please email us at support@topresume.com with more information, we'd like to work with you to remedy the situation. Thanks.

Thumbnail of user albertm81
Canada
1 review
0 helpful votes
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June 30th, 2017

Melissa did a fantastic and awesome job on my long and winding resume. She got to work so fast and got my new look professional resume, cover letter and revised linked profile in just 9 days!

Date of experience: June 26, 2017

Thumbnail of user sophiay29
Canada
1 review
0 helpful votes
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June 7th, 2021
Verified purchase

The feedback was professional and extremely helpful. This being a free service is almost too good to be true!
I would use TopResume as a result of this experience and I would recommend it to others.

Date of experience: June 7, 2021

Thumbnail of user elainem358
Illinois
2 reviews
0 helpful votes
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May 22nd, 2020
Verified purchase

After receiving my resume, the format is amazing. I would've never thought to input a layout such as the layout that's on my new resume. It's a wow factor; my money was well spent. Thanks again!

Date of experience: May 22, 2020

Thumbnail of user marks2581
Michigan
1 review
0 helpful votes
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May 19th, 2020
Verified purchase

Neil was great! The experience was smooth and the results were better than expected! I've already had 2 interviews as a result of my new resume, that's more than I've had in the past 6 months.

Date of experience: May 19, 2020

Thumbnail of user adriana354
California
2 reviews
2 helpful votes
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May 4th, 2023

I ordered the resume writing service, and was matched up with a writer. They requerested I not use Microsoft's review features, but instead write my revision requests inline using a different font/color. I followed the process, but the writer did not address comments from the first draft, to the fourth. The revisions had typo's, re-used the same word in a sentence, had duplicate sentences, downplayed major achievements, and mis-represented my experience.

They are supposed to match you with someone who knows your field, that obviously did not happen. The revisions made were less than an hours worth of work each time, yet the writer took several days between each revision, missing the deadline they set. When I realized they would never write a usable resume, I requested a refund, and was told I could be matched up with a new writer. I told them fine, but I needed a new revision within 48 hours. They responded back four days later say they had matched me up to restart the process, this is now a month after placing my order. I told them it is far too late, and I wanted a refund. They said it would take 1-2 business days.
A week later, no response, so threatened to open a dispute with my bank. They said they would give me a 50% discount. I sent them the resume I started using in last week, which included parts of their writeup as proof that almost nothing they had given me was usable. They responded with 60%, and I opened the dispute.

This is one of the worst experiences I've ever had with a service. They have wasted hours of my time, provided at most 5% of what they promised. Their writers are unskilled in English, know nothing of software engineering, and don't seem to run their resume suggestions through ATS, which means your resume will likely never be seen by a human.

If you have decent grasp of English, know basic formatting, and use a site like jobscan, you'll do much better, and save money.

Products used:
Resume writing service.

Service
Value
Quality

Date of experience: April 4, 2023

Thumbnail of user patrickl613
California
1 review
0 helpful votes
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February 3rd, 2022
Verified purchase

I can't say thank you enough to TopResume. I hadn't had that much success beforehand and gave them the option to review my resume. The reviewer made suggestions that were thorough and insightful. I could tell this person at TopResume really knew the big picture and what works. I could tell he gave it a good look. I used all of the suggestions and reapplied to my job leads. My whole situation turned around for the better. Out of just twenty "Easy Apply" applications that are mostly based on a resume alone, I netted nine interviews, interviewed at three, and had all three make me offers. Just today, I turned down yet another interview and started the onboarding process for an excellent job that completely surpassed expectations. I used TopResume's no charge introductory service, but had I known the impact would be this positive, I would gladly cover a cost to be rewarded for such great results. I wholeheartedly, and highly recommend TopResume.

Be aware that resume styles and formats do change over time. TopResume will guide you through presenting a resume in the most up to date, best possible style to accommodate both software-driven automated filters and human evaluation. I can't say thank you enough.

Thank You TopResume

Date of experience: February 3, 2022

Thumbnail of user barbaras643
Florida
1 review
0 helpful votes
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May 2nd, 2019

I agree with many of the other poor reviews. I received my second draft with a return date that was prior to the date I received the second draft. I wrote to resume writer and mentioned that fact as well as the spelling errors and redundancy within the second draft. The feedback I sent on my first draft was completely ignored. I did not hear back from writer but instead received another email which stated our contract was completed. What? I received several surveys and I wrote about my dissatisfaction. I did not hear from the company until I commented on a Facebook post by TopResume. I was then told I should have contacted a specific department sooner. I had written a letter to the rep I spoke with when I signed up and he did not respond either. In the end they offered to give me another writer and rewrite resume (which I had already done myself) or refund 40%. I wanted a 100% refund as they did not give me a product I could use. It was a waste of my time and money. Basics of customer service, what will make the customer happy? Not 40%.

Date of experience: May 2, 2019

Thumbnail of user kimballu
Iowa
1 review
1 helpful vote
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August 22nd, 2017

I do a lot of writing so I assumed that I could just write my own resume. I was very wrong. I found out that I am not alone. I was introduced to TopResume and I am so completely happy that I did. I learned that there is not only an art to writing a resume, there is a science as well. I was matched up with a writer within an hour of signing up. I filled out a questionnaire, which I could tell was designed to give the writer all the information needed to do their magic.
For example, one of the questions was something like, "What problems or challenges do you see with your current resume?". My biggest issue is that I have a very diverse work background and I could really apply for many different jobs. So how does one resume work for many job applications?
Well, the writer did an amazing job of finding a connection between all of the jobs that I had done and made them sound like a thoughtful plan. She used the right words and phrases to make it sound great. I wanted to hire myself. That is where the science comes in. If it was just wording it wouldn't be so hard. But she analyzed the overlapping skills of the various jobs and came up with titles that showed the connection.
I was impressed. She did the same sort of wonderful work on my cover letter. I no longer sounded like a letter of "please choose me, PLEASE". She made it sound confident and professional. Just what I needed.
She also answered many questions that I had. So I learned:
-why I needed a Word resume for online applications
-why a photo is not generally needed
-what fonts make the resume stand out from the crowd
I highly recommend TopResume.

Date of experience: August 22, 2017

Thumbnail of user codyw20
California
1 review
0 helpful votes
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June 11th, 2017

Originally, I decided to write a resume myself and just for fun I submitted it to TopResume through Monster's complimentary review offer. I was surprised when the response suggested a full rewrite. However, I found out almost immediately that something was not quite working with my own resume when offers for interviews came from completely unrelated fields and sites were matching me with jobs that required far more experience than I currently have.

I realized that I did in fact need a rewrite to fix these problems. I decided to buy TopResume's resume and cover letter package. I was matched with Alana J. The next day after I completed the questionnaire. That same day, I received my new resume and a cover letter. I was astonished with how professional it looked and even commented to Alana in my revision email that I couldn't believe I had learned and accomplished all of those things.

I find it difficult as many other people do to brag about myself, and this often results in underselling skills and experiences. So as someone just starting a career with little resume writing experience, having a professional assist with that process is definitely worth every penny.

Date of experience: June 9, 2017

Thumbnail of user barbarar133
Virginia
1 review
0 helpful votes
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January 28th, 2017

I recently found myself on the job market and knew I needed to update my resume and build a strong LinkedIn profile to increase my odds with potential employers. I initially had the free review of my resume and received some very valuable feedback very quickly. With the free information I felt I could revise my resume but it would take time and I really wanted to just start my job search. I opted for the package that includes a resume, cover letter and LinkedIn profile because if it gets me a new or better paying job faster then it would be well worth it.

I sent my current resume and an older one in because I have skills from older jobs I want to include but couldn't figure out how without making my resume a mile long. They asked that I send them links to three jobs I was interested in to help tailor my resume. This was a quick and thoughtful process. In less than a week, I had a brand-new resume, cover letter, and directions and information for my LinkedIn profile. I exchanged emails at least once daily with my resume writer so I didn't slow her down waiting for me to get back to her when she had questions or she sent me a draft. I was honest with my information and she was able to take what I said and make it enhance my resume.

The new resume looks great and the cover letter is making a good impression. I'm getting calls for interviews and I'm excited about the possibilities. I highly recommend this company and service

Tip for consumers:
Give all the information you can think of and be honest about what you want. Prompt feedback from you will speed up the process.

Service
Value
Quality

Date of experience: January 26, 2017

Thumbnail of user richards2998
Louisiana
2 reviews
0 helpful votes
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March 23rd, 2021
Verified purchase

Historically I've felt that anyone who felt they couldn't construct their own resume' was likely not qualified for a job where one would be required. But my position on this changed as online screening technology like the ASC screening software and recruiter networks took ownership of the majority of job opportunities and impressive as my resume' wasn't being reviewed. I had my resume' written by a resume' service a few years prior to using TopResume' and I must say, the writer assigned to me understood my work experience and skill sets much better than the previous service and produced a resume' much sooner than the previous service. My writers product put a fresh new look to my resume', succinctly conveying my skills sets, accomplishments and education on the first page which is saying something because I have a rather accomplished 30 year career. I've only just begun submitting this new resume' so it is too soon to say whether or not this new and improved version will help get me a job, but so far I'm happy.

Date of experience: March 23, 2021

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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