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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
Response time was prompt. Catered to my needs. Thank you.
Date of experience: March 2, 2024
I was very happy with my Resume, Cover Letter and LinkedIn profile services from TopResume! The process allowed me to provide additional input to my writer and the final results were great!
Date of experience: September 7, 2021
It was really good, as I had the updates I required very fast. But until now I can't give full mark, as I didn't yet started getting interview calls or job offers as expected, after I updated my CV.
Date of experience: November 24, 2020
Yesterday I saw an advertisement for Top Resume while I was doing a job search. I was so impressed by their website (first mistake) that I did not take the time to do the due diligence work I generally do when making an online purchase of such a large amount. I purchased the $349 Executive Priority package and agreed to pay it at $99 per month which Top Resume immediately placed on my American Express card. My husband said... I hope they are not a scam... and I thought about the fact that I hadn't really checked their reviews and the BBB (which I almost ALWAYS do). This morning I found this website of reviews and was astounded at the really HORRIBLE reviews interspersed with the GLOWING 5 star reviews, which makes me wonder if the 5 star reviews were "planted". I then went to the BBB website and checked Top Resume's rating. First, they are not accredited by BBB. Second, they received an "F" rating out of a scale of A+ (top) to F (bottom). That rang my bell... ding, ding, ding! I immediately called American Express to put a stop payment on this charge and any future charges. I am not confident that Top Resume is not a scam. I am not confident that I will get the quality workmanship they guarantee. I appreciate all of the posters who posted before me. My suggestion to all of us is to research, research, research... don't let an emotional moment sway your good judgment.
Date of experience: May 21, 2015
I am in the midst of figuring out a career change, so one thing I decided to do was to fix my resume. I was directed to the TopResume site, and saw the offer for free resume critique(which was a no brainer and great perk.) I was very pleased off top as to how detailed the resume critique was. As I concluded reading the changes, the offer to pay for a personal resume writer to make changes to your resume showed. Once I saw the price, I thought that there was no way that I was going to use that service. Especially with the details on the changes that should be made to make my resume better already at hand. As I attempted to make the changes, it was a lot more difficult then first expected. I thought over a bunch of times at this point if just paying the fee was worth it, and just decided to go for it. Even after I made the payment, I had almost complete doubts that it wouldn't be worth it. Once I got my first resume draft back, which I needed no revisions, I was honestly in awe. Changing the format, the verbiage and other wording to have a professional resume based off of the information that I already presented was fascinating. I would recommend this service 15 times out of 10.
Date of experience: June 7, 2017
This helped me organize my work history better and showed my skillset. The layout and format style showed readability for hiring managers.
I needed assistance to show my skillset and present my resume to hiring managers my ability.
Date of experience: January 26, 2024
Hi Augustine,
We appreciate your positive feedback! It brings us great joy to learn about your excellent experience. Ensuring your satisfaction is our top priority. Should you require assistance in the future, please don't hesitate to contact us.
Your support is highly valued!
At the same time, I found out that I submitted my CV in vain and that no matter how hard I tried to get in the graces of an employer, I would get in trouble. I better let them find me...
Date of experience: February 14, 2021
Cherie did an awesome job and the responses that I have received as a result has exceeded my expectations!
Great job Cherie
Great job Top Resume Team!
Date of experience: January 26, 2016
I am very happy working as hoteliere more over on the cruise ship. I can meet people from all over of the world with farious of behaviour and characteristic.
Date of experience: June 21, 2020
I purchased a professional rewriting package for $349; I was told that I would get the first draft within 7-9 business days. BUT I wanted to get my first draft within 24 hours after providing them my information (old resume and the type of jobs that I was looking for). The lady who works as a representative for TopResume wrote me an email and reassured that the service would be delivered within 24 hours if I agree to pay an extra $100. I did pay for it BUT I did not receive the first draft until some 60 Hours or two days later.
So I asked for a refund, but I was told (by the same lady who had previously reassured and promised that the 1st draft would be delivered within the 24 Hours) only a $50 amount would be refunded back, because they sent me the first draft ALTHOUGH it was some 60 Hours later after the deadline.
It was very unprofessional the way they handling the business. In my opinion, if they are selling X and charging me for an X price and that I agreed to pay the X price for getting the X product, then they should never just give me anything else and charging me for whatever price. I felt totally ripped off by this place and would never recommending it to anyone.
By the way, the result of the Resume rewriting was not worth the price ($349).
Date of experience: October 1, 2014
I came across this service through a recommendation of monster. Might be cause of some partnership. Anyways in their services page they gave the impression that they would work with you and help you realise how you fit in. I went for the full package. Cv do over with the hopes of getting into my dream job. Right off the bat I'm given a "finance resume expert". Firstly I was explicit that my job hunt was for investment analyst/investment banking. I gave two job description links. My first problem was that my cv came back saying "financial analyst" and I adressed some issues with the length, formatting was bland because it was supposed to help with ATS. My helper was pretty much arrogant and not willing to help. I spent 400 dollars for nothing. I possibly sent like 800 cvs. Pushing for 100 a week over two months. Didn't even get an interview once. I got into resume-now and that was waaaaay better(35 a month). It gives you description of what people in that job title are saying on theirs and I used LinkedIn cv builder(free). I got a job within my 100th application. I think the cv I gave was actually my 20th. They took time to contact me. Till today. No one has contacted me with top resume. If you don't think you can get your client their dream job off the cv they have be ethical and simply don't take the money. Also. I gave my cv to my new boss along side the one too resume gave me and they said mine was waaaaay better. And laughed at me when I told him how much I spent on their service
Date of experience: June 5, 2021
Reviews looked ok so I spent $200 on a new resume. Their site has an autogenerating feature to set dates for 1.) Writer Assignment 2.) First Draft 3.) Next steps etc. In ALL cases the actual engagement was LATE. Then I start receiving messages from them stating "Sometimes these things happen and we get overloaded". Then, " We haven't forgotten about you!". Oh and my favorite." just wanted to let you know that I have your email and will get back to you within the next business day". Please note that all of these were in response to my e-mails stating "WHERE ARE YOU?"... "YOU ARE LATE AGAIN AGAINST TIMELINES THAT YOU SET. The Final One that I received, after a commitment to deliver in 24 hours was this one "Hi,Thank you for your message(s). Your writer is out of the office and will be back to work on your revisions on April 10. In such a case, your deadline will be extended by a few additional days so you have everything you need from your writer! Best, Alex. SUCH B.S. Please know that I am working to obtain a refund for "NOT Rendering Services". STAY AWAY.
Date of experience: April 7, 2023
Aiden and Sumner did a wonderful job with my Cover Letter, Resume, and Thank You Letter along with my coaching for an Interview!
I'm so glad I chose TopResume! :)
Date of experience: December 11, 2020
My writer did a grest job meeting my request i love my cover letter and my resume is much more marketable. Top resume was alwaya fast providing feedback to all my concerns
Date of experience: September 28, 2016
Very friendly and skilled writers helped me with my out-of-date resume as well as provide me well written cover letter, Thank you letter and Linked In Profile.
Really happy working with TopResume.
Date of experience: August 10, 2021
I decided to polish up my resume with TopResume and they performed an amazing job, they totally reconstructed my resume and now I feel confident sending it to companies world wide.
Date of experience: December 15, 2016
The review conatins details points which target the way of writing my resume. It helped me to fix htese points amd mature my resume. Thank you so much.
Date of experience: May 13, 2021
I thought this process was timely and working with the writer was to make changes was easy. The content and layout was professional.
It was highly rated.
Date of experience: January 14, 2024
Hi Melissa,
We appreciate your positive feedback! We're thrilled to learn about your excellent experience. Your satisfaction remains our top priority. If you ever require further assistance in the future, don't hesitate to get in touch.
Your support is highly valued!
For the price that I paid and the delay in the delivery of the product I expected a resume that I could immediately submit/present for jobs. Instead of a high quality resume I received a resume filled with typos, "sentences" that made no sense, and a lack of cohesion/flow. Reading the resume I had no clue who I was professionally and it certainly did not resonate with the field that I am transitioning to which is why I sought the services of a resume writer.
The resume I provided for rewrite was a well written resume that I needed adjusted because I was changing fields. I sought this service with the expectation that they had the "experts" who knew and understood the field and could therefore take my existing resume, which was well written by a previous service, and turn it into a resume that resonated. I was sadly mistaken.
I provided detailed information on my current role, additional experience that was relevant for the role that I wanted, and potential job descriptions. Clearly the writer never bothered to read the information provided. The final product was an embarrassment. I could have paid a college student majoring in English half of what I paid and gotten a far better quality product.
I would NEVER recommend this company/service to ANYONE. It is a sham of a business. I wish I could give it a negative star rating.
Tip for consumers:
Run as fast as you can unless you just want to toss away money
Products used:
Purchase a resume and cover letter with a 60-day guarantee
Date of experience: April 18, 2019
After having TopResume Rewrite my resume, I received 6 calls from companies within 1 day of posting my resume to job boards. I highly recommend TopResume to anybody!
Date of experience: August 8, 2016
Well all the job was done as scheduled, always willing to help me in all ways possible, very professional, extremely polite and the best the make me feel THE BOSS. Awesome dealing with them.
Date of experience: February 25, 2022
I would recommend TopResume, they are very easy to do business with and the responded very quickly to any question I has, all the staff are very professional in all there dealings.
Date of experience: July 5, 2017
TopResume uses scare tactics to make you think you'll never be hired unless you use their services. I found this article reviewing their website (https://www.resumetoreferral.com/top-resume-resume-review/) and am now so glad that I didn't get tricked into paying them.
A "resume expert" critiqued my resume, and tore it to shreds. She said that it wasn't polished, worded properly, and didn't scan well in Applicant Tracking Systems that Hiring Managers use. It spooked me because I'm actively job hunting at moment and want to best possible advantage to find a position before I leave my current one.
I emailed the woman several times over three days asking her some questions about the service, and she never get back to me. I then tried to use the chat service on their website to get some information, they also never responded.
Then I did some more research and found some bad reviews, complaints with the Better Business Bureau, and most importantly the article I mentioned above.
The article showed me that they use the same critiques for everyone. My review had some of the same "problems." Word for word sometimes, even though the critiques were supposedly written by different people.
Knowing now that they use stock critiques, and that you're not getting personalized help, I am so glad that they have a terrible response time. If that woman had gotten right back to me when I emailed her, I would've paid and gotten scammed, because they played right to my fears that I have an inadequate resume that won't get me hired.
Date of experience: January 4, 2018
Hi Mike,
Our customers do get customized help, that is the nature of resume services. And I would like to apologize for the delay in responding. Over the holiday season, we received a large volume of e-mails and calls, and it took us some time to get back to all the customers. We are always trying our best to respond as soon as possible.
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi Patrick,
We appreciate your positive feedback!
We're thrilled to learn about your excellent experience.
Your satisfaction remains our top priority. If you ever require further assistance in the future, don't hesitate to get in touch.
Your support is highly valued!