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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
Had a well informed writer help me out. She was a former recruiter and knew how to craft it for maximum results.
Date of experience: July 14, 2020
It was a pleasure working with Pete to update my resume and cover letter. The discussions were effective and timely. Thank you!
Date of experience: February 4, 2022
Writer was engaging, helpful and knowledgeable. We had multiple edits but I felt the overall product was perfectly tailored to my position
Date of experience: August 17, 2021
TopResume created a resume, cover letter and information outline for my LinkedIn account. I am very pleased with the work I received.
Date of experience: August 18, 2021
I found out about TopResume through a professional association website. I signed up for their promotional free resume review and submitted my CV. I was shocked when I heard back from one of their writers with pretty substantial critiques about my resume! After I got over my perfectionist tendencies, however, I realized that this was constructive criticism, namely pointing out that my resume was sharing what I did and where I've been, but not what I accomplished and my special talents. So, I went ahead and purchased the writing service, eventually adding on the cover letter for an extra fee. I am very happy with the final result of the resume! I've only been sending it out starting last week, but it already got the attention of a staffing agency in my city that is bringing me in for an interview this afternoon! With that, the process could have been a bit more smooth. First off, I am not sure how big (or small) the staff at TopResume is, but I felt that on more than one occasion I didn't hear back on updates as quickly as I'd like. Not about draft revisions, which take time, but just quick yes/no answers to questions like "did you get the files I sent you?". Second, there was a seven day revision window, which is fine, but at the tail end of it I got confused about whether I'd be hearing from the writer one more time or not. Aside from these small communication bumps, my money was well spent and after sharing my resume with friends in the HR field they too felt that my new resume was much more powerful than my original. I also really liked that they provide it in editable MS word form so that you can make changes as you see fit at any time. Overall really glad I did this. In fact, my first resume submitted was for finance (my primary career path), and I've re-hired TopResume to create a second new resume for me, focusing on my education/publishing background (wrote a book in my field that led to guest lecturing, etc.). So I am looking forward to seeing how things go. Definitely recommend the service, just be a bit patient with the timing/flow!
Date of experience: August 3, 2016
I really liked the finished product. It improved the presentation of my experience and skills. Hopefully this will turn in offers.
Date of experience: June 15, 2017
TopResume has taken my bland "do-er" resume and turned it into an "achiever." highly recommended, I got my girlfriend onboard too!
Date of experience: June 6, 2017
Bravo Zulu. I love my resume and cover letter. I have been getting referrals for jobs. You did a spectacular job.
Date of experience: September 26, 2019
Very good, Excellent result with my professionally written resume, would recommend it to anybody, good quality of work and totally happy.
Date of experience: July 18, 2017
I bought the resume and cover letter package for $219.
Before buying the package, and looking at the advertisements from Topresume, I was confident that they will assign me someone who is knowledgeable in my field and knows what hiring managers are looking for.
I was expecting insights, feedback and modifications to my resume that would solve some of the issues in my resume.
What I received was shortening of my resume, restructuring with long paragraphs and using language which has fancy words but really no substance to it.
It's very evident that the consultant has no insight or experience of working with hiring managers in my field. Still, I was OK to work with her further and give her feedback on what needs to be changed.
Conveying this and having her instant feedback on a phone call would have been great, but apparently, I can't call unless I pay them $50 more for a phone call to work with the same consultant consultant.
Isn't that a rip-off?
I don't think the consultant is in the US, the reply I received from them is not instant and takes more than 10-12 hours to receive a reply.
What's the point of hiring a resume consultant, if the experts are not even working in the same job market and country.
I called their customer service to get a refund as I was highly dissatisfied with service. After explaining all of the above, the customer care representative was not helpful at all and kept saying to me he will submit with refund request, but the managers will most likely reject it. I just hung up on him, as I did not feel like wasting anymore of my time on this.
I definitely do not recommend their service. Work on your own resume and use tools, tips from Google and YouTube videos.
Save yourself the money!
Tip for consumers:
They should be fair and transparent in letting you know beforehand that your consultant will be based in a different country, can only contact by email with long reply times. No credentials or last name of the consultant will be given to you.
The product advertisements and their website is misleading
Products used:
None.
Date of experience: August 30, 2023
It was very helpful and has helped me change my Resume so that it can stand the competition of other applicants.
Date of experience: January 8, 2020
Thanks Top Resume for topping up my resume with professional writing and delivering in very short time a totally revamped document
Date of experience: February 17, 2017
Jessica was easy to work with and professional. My resume reads like a story now, not just facts on a page.
Date of experience: January 25, 2016
Craig did a wonderful job cleaning up my resume! Just is still out on job offers, but his efforts are appreciated.
Date of experience: January 10, 2021
My writer was truly outstanding! He managed to frame my skills and experience in just the right way! Would totally recommend!
Date of experience: June 15, 2021
As usual Armand knocked it out of the park. Already have 3 interviews from the updates to my resume. Thank you!
Professional and successful.
Date of experience: March 9, 2023
Excellent. It was a great experience from developing my resume and cover letter, to working with me on my interviewing preparing.
Date of experience: December 8, 2020
Very good experience. I have not had to prepare a resume for over 25 years so learned a lot from Bill
Date of experience: July 21, 2020
Overall the experience was good. I'll be interested in seeing if updating my resume gives me the results I'm looking for.
Date of experience: July 20, 2021
The process was smooth and easy. I did have to have them tweak the first draft, but my resume looks great now. Hope it helps me land a job.
Date of experience: February 15, 2017
They tell you the great and not-so-great things about what you show them, which is a good thing. I felt it was genuine and not meant to hurt anyone.
Date of experience: July 8, 2021
Second time I have used this service and was not disappointed. Resume updates match my skills perfectly without being over the top
Phenomenal service!
Date of experience: January 4, 2024
Unfortunately, my experience with TopResume has been anything but positive.
The first draft was riddled with typos - seriously, over 5. Very careless, and not professional.
I am applying for Director and VP level jobs. I was informed that this is the process and this is why they have review, is for me to catch their mistakes.
Along with the typos the writer changed wording that made no sense - changed the media & entertainment vertical to entertainment media. These are not the same things.
TopResume says they put you with writers who understand your field/vertical.\When I asked them to find a new writer - they said they do not recommend that because then I am put to the back of the queue. Sorry - if I just paid you $200, why have I been waiting for 4 weeks to get a halfway decent resume.
The last time I heard from them I was informed they found me a new writer and I should hear back within 24 hours. 6 days later I reached out and asked for a refund as, once again, crickets on their end.
Here is the latest response "I see that your draft is late. I have contacted your new writer for an update. If your writer does not reach out within 1 business day, please reach out to us.
As compensation for the delay, I would like to offer you a complimentary Post-Interview Thank You Letter".
Seriously, you haven't been able to do the job you were hired for a month ago, let's not worry about adding something I don't want or need.
Can not recommend it. They are too busy, due to cv-19, and keep taking on clients without servicing the clients who have already paid.
UPDATE
No resume after 3+ months
No contact from them at all
Disputed the charge on my credit card.
They fought it... but yet haven't done the work. They offered to do a free "thank you letter"
Extremely unprofessional.
Date of experience: September 10, 2020
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Thank you for returning to our service and sharing your positive experience once again! We're delighted to hear that your resume updates align perfectly with your skills. We're here to help and look forward to assisting you in the future. Thank you for your continued trust in our services!