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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.5%
Positive
167
Neutral
5
Negative
21
View ratings trends
114
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user davidp289
Connecticut
1 review
0 helpful votes
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December 16th, 2016

My case was assisted by Matt and Katie, with the different document provided he was able to create a hole resume like if we have a face to face conversation of my professional experience. The first draft design and wording exceed my expectation. As recommendation I suggest review the service time frame provide, should be more than 7 days... I strongly recommend use TopResume.

Date of experience: December 14, 2016

Thumbnail of user kushs1
New Jersey
1 review
1 helpful vote
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May 31st, 2019

I took help of TopResume critique, and I got their response within 2 days of sending my resume.
They broke the whole review in parts, explaining problems with each section, helping me understand what a hiring team would infer from my choice of words, what alternatives are there for those keywords, contrasting old techniques with new ones.
At the end they also gave me an ATS(Applicant Tracking System) review. This was meant to understand how the ATS system would characterize my CV, and what would they think of me, based on all the information I have provided.
They also gave some insight into the design and relative placement of content on it, and which items are more relevant to the job description, which ones add little to it's impact.
All in all, a thorough read, and totally worth taking this review. It will help you get a fresh perspective on your own profile.
Totally recommended!

Date of experience: May 30, 2019

Thumbnail of user andreasl54
Switzerland
1 review
0 helpful votes
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February 11th, 2021
Verified purchase

The initial questionnaire was tricky as it did not take into consideration any experience other than could be proved with figures or awards. During the process with the writer it became clear that he had no clue about my job and what it is all about. He had a toolbox of phrases and sentences and he helped to shorten the CV and make it more concise but it was hard to bring a logical flow into it. I have revised also the LinkedIn page but so far I haven't received any request from interested companies / headhunters in spite of the promises. I doubt if I would do it again.

Date of experience: February 11, 2021

Thumbnail of user nicolec2298
Washington
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

I highly recommend this service! It takes all the stress out of creating a resume, cover letter, and linkedin. Applying for jobs is stressful enough so it felt good to relieve some of the pressure.

Date of experience: February 3, 2023

Thumbnail of user jessicag192
New Jersey
1 review
2 helpful votes
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December 28th, 2017

Highly recommend. Amazing price for quick service (draft and edits), perfect writer-match (who also gave me insights and tips for my career search & path), and beautiful final product.

Hired at a top company in a great position within one week of using my TopResume.

Date of experience: December 27, 2017

Thumbnail of user sallyr23
Connecticut
1 review
7 helpful votes
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February 9th, 2016

A less than a 1 star rating. They did not incorporate the changes I wanted. An awful F minus job. They do not believe in customer service; they keep adding additional charges. Biggest mistake I ever made. Save your money, especially if you are unemployed.

Date of experience: February 9, 2016

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Sally, We appreciate you reaching out and letting us know of the issues you encountered. Please email us at support@topresume.com and a rep will work with you to correct the situation. Thank you in advance.

Thumbnail of user williamc3132
Kansas
1 review
0 helpful votes
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February 3rd, 2022
Verified purchase

I entered with trepidation having used an in-person service years ago and paid way too much for way too little. I opted for just the Resume (no online consultation). The online response is concise and you receive benchmarks every step of the way through the process. So besides being timely as promised I then received a resume that blew me away. Besides the cutting edge formatting the verbiage and descriptions were like looking at a much better candidate that what I thought was a good job on my own. I found this service to be a great value and I just signed my offer letter for my new position (paying much better) today!

Date of experience: February 3, 2022

Thumbnail of user shawnh53
Florida
2 reviews
0 helpful votes
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June 24th, 2017

Recently, I began searching for a new job. I updated my resume and submitted it to several companies expecting them to contact me immediately. A few weeks went by. No response. TopResume offered to critique my resume for free in an effort to identify ways that I could improve it. After reviewing their suggestions, I allowed them to modify my resume accordingly. Complete transformation! The format and content was made dramatically different. I applied to jobs with my updated resume and obtained two interviews within a week. The recruiters mentioned how impressed they were with my resume's appearance. TopResume is the primary reason why my opportunities have increased and I'm very thankful for that.

Date of experience: June 22, 2017

Thumbnail of user ap457
Somalia
1 review
0 helpful votes
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September 3rd, 2021

This is a scam, writers are not reading any supporting documents, and everything from my previous CV was just copy pasted into a new format, with a few added spelling errors.

The cover letter I received stated that I was a specialist on aeronautics, although I have never worked with anything even remotely related - i work with policy research. It was clear that it was a standard format copied from someone else, withs some of my CV achievements added in bullet point format.

If you have done a degree in english, or have previously worked in an english speaking industry and you are not a graduate. I can guarantee you will be very disappointed. Me and five colleagues have all dried this service, all with the same results.

Please also beware of the writer Julie W. She is rude, difficult to work with, and unwilling to take on feedback.

Service
Value
Quality

Date of experience: August 4, 2021

Thumbnail of user richardt311
New Mexico
1 review
1 helpful vote
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October 3rd, 2018

Top Resume is a total rip-off I started researching the software these companies use to scan resumes? You would think that since they cater to a diverse audience that it would scan with the standards they Guaranteed? Nope It's been almost a month and not one interview! Please find another company don't be duped like this individual!

Date of experience: October 3, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Richard,

We are sorry for the experience you have had. I see that Customer Support has assisted you. If you have any additional questions, please email support@topresume.com. Thank you.

Thumbnail of user chewang
California
1 review
0 helpful votes
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April 10th, 2019

In the process of applying for jobs, I was asked if I wanted to have my CV reviewed by TopResume. Not thinking much of it, I said "sure, why not." A few days later I received exhaustive and meaningful feedback on why my resume was not getting noticed. Coming from academia, I've never really had to put together an industry resume and now know where my short-comings are. I can't express how surprised I was to get such good, personalized information for free!

Date of experience: April 9, 2019

Thumbnail of user blairs109
Kansas
1 review
0 helpful votes
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October 18th, 2021
Verified purchase

I signed up for TopResume and unfortunately, my initial writer dropped off the project. I was assigned a new writer who was fantastic. Through our dialogue, we were able to pinpoint what was needed and the resume now looks great. I'm eager to see how it will be viewed by future search committees.

Date of experience: October 18, 2021

Thumbnail of user jonathanp31
Pennsylvania
1 review
7 helpful votes
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July 17th, 2015

I wanted an overhaul on my resume and cover sheet so I contacted them.
The price is high in my opinion, but the product that came out of it was mediocre at best. Spelling errors and grammatical errors were fixed. After their 60 day period of no results they re-did the resume which is the only reason I gave them 2 stars.
The re-done resume is still sub par and yielding no results and I have stopped using it.
They also contact customers asking them to provide positive feedback on these sites in exchange for a $20 Amazon gift card.

Date of experience: July 17, 2015

Thumbnail of user mychellej
Massachusetts
1 review
3 helpful votes
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August 9th, 2017

This company is awful! My resume has been rewritten at least three times and the work was substandard. When I complained, they changed writers. Better version this time, but they wanted additional money to incorporate the revisions. The final straw was being sent another person's cover letter with my resume. Would not recommend!

Date of experience: August 9, 2017

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Mychelle, We're sorry to hear that! We want to get this resolved as soon as possible. Please provide your full name and email address in a direct message here or on our Facebook page and a customer support rep will get back to you right away.

Thumbnail of user johnd5771
Virginia
1 review
0 helpful votes
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November 29th, 2021
Verified purchase

The team at TopResume was top notch when it came to reviewing my current resume and providing feedback for improvement. They then worked quickly to re-do my resume along with my Linkedin profile. I have had many good responses so far from potential employers and it has helped me in my job search.

Date of experience: November 29, 2021

Thumbnail of user chrisb314
Georgia
1 review
0 helpful votes
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December 18th, 2016

The turnaround time was quick. The extra information I provided about my past experience turned my "good" resume into a rockstar resume. It truly describes my professional journey and uses excellent keywords. I would recommend this service to anyone (especially those of us in the executive level). Great job!

Date of experience: December 16, 2016

Thumbnail of user richardj113
Georgia
1 review
0 helpful votes
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February 25th, 2017

The folks at Top Resume are a great group of professionals to work with. Turnaround on my documents was fantastic and the writer was eager to make changes, if needed. I never thought my career experience could look so impressive.

Date of experience: February 23, 2017

Thumbnail of user darion12
Canada
1 review
0 helpful votes
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February 16th, 2017

Good turn around time, polite staff, quick replies. You have multiple opportunities to make suggestions during the process, they will send you multiple drafts to get your opinion on it. I would 100% use this service again in the future.

Date of experience: February 14, 2017

Thumbnail of user mike.chasteen
Texas
1 review
1 helpful vote
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September 8th, 2023

Horrible - it looked like a 5th grader put it together. What a waste of time and money. I have issued a fraud claim because Bruce their CS Bot cant get past my request for a refund. USE ANY OTHER SERVICE

Products used:
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* TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality

Date of experience: August 9, 2023

Thumbnail of user alissac25
California
1 review
0 helpful votes
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October 10th, 2020

I ordered two resumes. One for my husband who works in the auto industry and I am a teacher.

I was told "Writing experts" in each of our fields would contact us once we completed the job questionnaire.

The entire process was confusing. I had to call to clarify and see what was going on after receiving a resume for my mechanic husband as a teacher.

After complaining, two resumes were completed within 24 hours. I felt the writer just rushed them and same person wrote each of our resumes.

I've contacted customer support and have never heard back. I'm not sure how their reviews are so high. My federal resume was only two pages! I was told by several federal employees that their resumes were over four pages long

Date of experience: September 10, 2020

Thumbnail of user natalief21
Tennessee
5 reviews
0 helpful votes
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October 22nd, 2016

I was looking for an easy process with little back-and-forth communication as I had very limited time. TopResume did just that! The process was simple, communication was prompt and they delivered me with a resume and cover letter that highlights my top skills. The only hesitation with a 5 star rating reflects on the 7-day feedback period, it would be great if this was longer given some people's workloads make it difficult to respond within a 7-day turn around. With that said, strongly encourage you to use this company!

Date of experience: October 20, 2016

Thumbnail of user craigd133
Texas
1 review
4 helpful votes
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February 7th, 2019

Pulled me in for $279, great "resume review" bait and then I ordered the $279 package they delivered a fake job history and fake skills. I have been battling them for months trying to get my refund.
Their resumes are re-written by people overseas using information in OTHER peoples resumes.
It is amazing how a company like this can actually be in business and exist, it is a complete fraud. Look at their reviews, 99% are negative.

Date of experience: February 7, 2019

Thumbnail of user ralfk9
Texas
1 review
0 helpful votes
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June 9th, 2020
Verified purchase

It was a good experience and went pretty smooth. The only topic I need to pint out is the lack of grammar attention. There is room for improvement, especially when it comes on when to use Capital Letters at the beginning of Substantives, this is not continuously followed. Just an Example: "Sales & Marketing, business development". That's how it looked in the Resume.

Date of experience: June 9, 2020

Thumbnail of user retab1
Illinois
1 review
0 helpful votes
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February 2nd, 2017

Amazed at how 20 years of experience was articulated and streamlined into one page Resume. Brent, the writer assigned to me, really captured the essence of my experience. I chose package that included, resume, cover letter, two revisions & LinkedIn makeover, it was worth the investment and would recommend TopResume service to anyone looking to have their information stand out among the rest.

Date of experience: January 31, 2017

Thumbnail of user levy1
RU
1 review
0 helpful votes
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November 28th, 2019
Verified purchase

It looked like automatically reviewed, but the Service pretends to do manual checking. I. e. "You should consider using a few more bullet points to increase the impact to the employer. If employers see too many long sections of text, they might find it difficult to zero in on the most crucial information."
I have a lot of bullet points, but they were not standard and were not processed correctly by resume parsers.
Anyway, it was very helpful for me and helped to identify problems with parsing by ATS'.

Date of experience: November 25, 2019

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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