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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
Could not be happier. Not many words needed; the value was immense. If you are on the fence about using this firm, take the plunge.
Date of experience: December 19, 2019
This was a great experience. The finished product was excellent and it was delivered in the time frame promised. What more could you ask for?
Date of experience: January 3, 2020
I was very surprised at the final outcome. I appreciate the candid suggestions and corrective examples. I had no idea how much things have changed.
Date of experience: January 13, 2020
Very good experience; The writer was quick and very detailed. I would use it again. My resume is polished and highlights my areas of expertise.
Date of experience: February 8, 2017
I worked with Grace T and she was exceptional to work with. She really transformed my resume and now the job leads are pouring in.
Date of experience: June 2, 2021
I feel that the language used was a little strong for a public educator. However, it was well written and will get the job done.
Date of experience: February 27, 2017
Samantha G. Was awesome. We had no issues. The longest part is waiting for the draft and it was definitely worth the wait. Great work!
Date of experience: March 21, 2017
The timely responses and information was amazing. It definitely helped me look better. Now let's see if it gets me in the door for interviews
Date of experience: November 10, 2020
I was so excited to receive my resume. Far superior to what I could have done. They returned it quickly with very little to correct.
Date of experience: May 4, 2017
I found the feed back honest and helpful. The suggestions for how should use different word phrasing will change how my resume will present me.
Date of experience: April 5, 2019
I was very surprised at the level of personalization and the depth they went into for reviewing my resume. It was a great great help!
Date of experience: April 12, 2019
This was a great experience. Lesley was a joy to work with. She really transformed my resume and was responsive in any questions I had.
Date of experience: June 3, 2020
I didn't know to the exactness that we must deal with in drawing a resume it's really a great plan to get what we want
Date of experience: November 25, 2019
I liked using it a lot. So I will give it 4 stars. I have nothing else to write. The 50 word minimum is weird
Date of experience: November 30, 2020
I really impress on the quick service and the format of my resume. I had little to modify and those were quickly fix. Best experience.
Date of experience: March 20, 2022
This was a simple and painless process. The writer I was assigned nailed it first draft I just needed a few minor changes. Highly recommend!
Date of experience: December 16, 2022
The first writer that was assigned to my project provided me a first draft, and in her email stated that the resume was "ready to begin posting on job boards or sending to potential employers". A brief review showed grammatical errors, editing errors, and even misspelled words (what kind of professional writer doesn't spell check). I mentioned my concerns and asked for a revision, which was provided with a whole new set of mistakes, this time including a unfinished sentence. I must have won the lottery. I pointed the mistakes out and the writer mentioned that she mistakenly sent the wrong file, which I find really hard to believe. Nonetheless, she proceeded with sending me what was supposedly the correct file, and sadly it was the same document. At this point I contacted customer support, who suggested I work with a new writer, to which I agreed. Unfortunately I encountered the same issues with each draft that the new writer submitted to me as well, again even including misspelled words. I contacted customer support about a refund and they said that their product is intangible and thus they will not provide a refund.
Don't take my word for it, look here: https://www.scamguard.com/topresumecom/
UPDATE 11/10 - Yes, they are assisting by requesting that I continue to put my job hunt on hold to work with yet another writer. I just want my money back at this point, but TR will not oblige with my request even after admitting that the product that they provided me does not meet their quality standards.
UPDATE 11/13 - TR has stepped up and done the right thing in providing me a full refund. Although this process was much more painful than it had to be, I appreciate them finally accepting culpability.
Tip for consumers:
Look elsewhere. There are definitely better options.
Date of experience: November 8, 2017
Do not use Top Resume, they are a SCAM, if you do not believe me, purchase the lowest package first and safe yourself some cash, do not take any of the extras.
Date of experience: June 4, 2015
Alex was very helpful and professional supporting with my Resume.
Referred by someone.
Date of experience: February 5, 2024
Hi Filipe,
I'm pleased to know that you had a positive experience collaborating with your writer. Should you require additional assistance in the future, don't hesitate to get in touch.
Your support is highly valuable to us!
Very thorough and certainly catching the eye of companies I am applying for roles.
Free resume review from MassHire. I loved the feedback and purchased the entire package!
Date of experience: February 6, 2024
Hi Kerri,
We appreciate your positive feedback! We're thrilled to learn about your excellent experience. Your satisfaction remains our top priority. If you ever require further assistance in the future, don't hesitate to get in touch.
Your support is highly valued!
Your writer was fantastic to work alongside polishing my resume. I will highly recommend TopResume to my peers moving forward.
Friend encouraged me to identify an online org who assists with resume development. I discovers you via Google.
Date of experience: May 31, 2023
Everything looks great and I'm just hoping to land my first interview with my improved cover letter and resume soon.
Date of experience: October 5, 2019
TopResume.com Helped me with my old resume they streamed lined it to look very professional. Very happy with the writer.
Date of experience: October 11, 2016
Extremely easy process and Warren was amazing! Warrens ability to put emphasis on my skills and experience was greatly achieved.
Date of experience: November 29, 2021
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi Joseph,
It seems like our customer care team is already assisting you on the issue. I'm confident they can find a resolution on the issues.