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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
I previously worked for Talentinc who owns TopResume, TopCvV, CVknowhow, TopInterview and oh yeah ZipJob! All of these companies are owned by the same brand and have the same customer service. We are told to lie and say ZipJob is not and owned by another brand by that's lie. The writers are not trained at all and most have never worked in the industry they are writing for or have even written at all before. They don't include a lot of information regarding the process or time on their website because they know it will bring less business. If you have ever left a voicemail and never heard back it's because they don't listen to them there are over 1000 unheard voicemails in the folder currently. They have a no refund policy but if you go through your bank and report fraud for their services you will get your money back. Everything the complaints and BBB reports say are true and the company is a scam. They charge up to $400 to rewrite your resume but it's done by a random $#*! person who is not trained or writes professionally. Yes they lie when they say the writers are American they are everywhere around the world some who first language is not English.
Date of experience: September 10, 2020
My assigned writer was excellent to work with and was responsive and worked in a timely manner. My resume only needed 2 revisions.
Date of experience: December 5, 2020
This company is so good at covering its tracks about what a scam it it, it is mind boggling. Online, everywhere seemed to say this company was the best service for a reasonable cost versus many others were close to $1,000. What is too good to be true is, as it turns out. I spent $300 on their highest package primarily because I want to refresh my LinkedIn to make more connections in my industry but they sucker you into a resume too, fine, package deals are normal I work in SaaS I get it. However, after I bought the package, I was sent a link to answer a questionnaire because I could not fill it out at that exact time. I came back to use the link, it didn't work. It kept rerouting me to purchase more products or the SAME products. It also said I was signed in to an account I never created, and when I tried to "reset the password" nothing happened. I reached out to customer service to find out how to fix all this and access the questionnaire and I was told my order was "refunded" because it was flagged as fraud by their credit card processor. Um… why is it marked as processing in my account then? I responded in kind and received the exact same canned response that it was fraud and they knew because they could see my account (the one I never created). And that was that, no solutions, no options, no apologies just eh fraud, see ya! I contacted my credit card company, and they said I have to contact these people to get a proper refund as I did actually click the button even if I didn't get the service. So now I'm out $300 and didn't get a thing! And I'm searching places to review these people I discovered they have been buying fake reviews and lists and SEO optimization to cover up the thousands of bad reviews they are getting elsewhere never mind the HUNDREDS of complaints with the Better Business Bureau. Absolutely despicable. Clearly there is fraud going on here, but it's not from my credit card.
Tip for consumers:
The high reviews for this company are NOT real - Search “TopResume scam” or “TopResume bad reviews” before you buy anything.
Products used:
None, I was never able to access them, they just took my money and never provided a single service, then told me I was the one who committed fraud.
Date of experience: December 23, 2022
I was so scared to do this at first i didn't trust it but then i was proven wrong my resume came out to be just exactly what i was looking for.
Date of experience: January 3, 2020
I've been able to get the jobs i wanted using this service and getting my foot in the door to be closer to my dream job.
I've paid for two different rabbit resume posting services but kinda confused how to redeem them, customer service is taking a long time to get back to me and use both of my paid services or i'd give 5 stars.
After much research online, it kept bringing me back to TopResume.
Date of experience: July 6, 2023
I really had a good experience. My writer was very professional, did research in my field and included all my comments and feedback. I am happy.
Date of experience: February 24, 2016
I was totally blown away when I saw my Resume. The process was quick and I am very pleased. This Resume is sure to get me in the door.
Date of experience: March 21, 2016
I am very pleased with my resume rewrite. Danielle did a wonderful job! Looking forward to getting a lot of hits with my shiny, new resume.
Date of experience: May 18, 2021
After the second review I was pleased with the terminology, the format and the approach. Without professional help I would not been able to do it.
Date of experience: April 17, 2017
I am just so happy using this company my documents and the wording are so professional. My phone and email are getting more attention that before.
Date of experience: May 9, 2017
Was paired with Evan A and I'm very lucky that I was! He was phenomenal with his work. He transformed my resume in way that really makes it pop!
Because the reviews were overwhelmingly positive.
Date of experience: May 31, 2023
I am a recent graduate and I submitted my resume for the free online critique. I appeared as a doer and not as an achiever, which seems to be the case for all of us. I checked the positive reviews and I figured I might as well give it a chance and have a PROFESSIONAL resume writer so that I can increase my chances to get into the market. I can't believe the positive reviews that Top Resume has! I truly believe they are all fake or paid off.
The resume I received had only a different format and it was essentially my submitted resume with a few minor changes and a lot of mistakes and typos. The cover letter? The cover letter was of the worst possible quality you can copy from any website. I tried contacting them with my concerns, I was reassigned to another "executive" writer only to realize that my minimal expectations won't ever be met. I tried proposing certain revisions etc and I got back comments like "it's a format that works", "this is what we've been using to other people"...
What threw me off completely is when I received the exact-identical-same cover letter from my second writer. The exact same? I thought WTF? Why am I paying so much money? So that you can send me templates and provide no personalized services?
Wondering about the LinkedIn service? Awful! They basically copy and paste the required fields from your resume and they provide you with basic instructions on how to build your profile. Information that you can easily acquire off the web.
It is a complete SCAM! There are no executive writers! They only care about taking your money and exploiting your vulnerability in the career search!
Tip for consumers:
Just stay away! Do a thorough research and look for true PROFESSIONALS in your field. If you have the time, do it yourself. I did a lot of research for my resume, cover letter and LinkedIn profile and I can identify the low quality of the products delivered to me.
I wish I could take my money back!
Date of experience: November 28, 2016
Everyone I delt with was nice and helpful. My writer fixed a small Word snafu for me. Now, I just have to wait and see.
Date of experience: October 4, 2016
The requested 48 hour service and faild complete on time. I ask for refund and told it was not posible.
Not impress with teh draft.
Date of experience: May 26, 2020
I like the new formatting and the person who really helped make my resume beautiful and more informative.
Date of experience: July 14, 2023
Ashley was very professional and honest. I feel she has improved my resume and hopefully increased my opportunities.
Date of experience: November 26, 2019
It was great working with TopResume, they are very skilled people, contacting with them was smooth and easy
Date of experience: June 6, 2017
Till I got this review from Topresume, I was not aware how to refine my CV. The critique was honest, to the point and also gave me the huge insights of how ATS reads my CV.
Date of experience: January 10, 2019
My writer was able to streamline my haphazard work experience into a comprehensive career trajectory. Incredibly talented writer!
Date of experience: April 13, 2021
Great experience. Easy to work with. Shared a lot of insider insights from the perspective of a recruiter.
Date of experience: July 8, 2022
Great service, my writer was very professional and he listened to my needs and addressed them. I satisfied.
Date of experience: October 23, 2019
Very pleased with the hands-on collaboration and professionalism of my writer and the process from start to finish.
Date of experience: June 23, 2020
Great looking resume. I cannot believe how much better and interesting my resume looks. Very professional and clean.
Date of experience: October 27, 2021
Excellent company. Received a very quick response. Their work is very good and I received numerous positive responses
Date of experience: July 3, 2016
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
