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TopResume

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Overview

TopResume has a rating of 4.0 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 8th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 88.5%
Positive
154
Neutral
3
Negative
17
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114
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user seydm
Florida
2 reviews
0 helpful votes
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March 30th, 2017

Top Resume helped eliminate repetitive words in my resume. The writing of job qualifications was done to except a wide opportunity range. The new format was modern updated and formatted to be excepted by today's industry standards, (avoid the round file).

Date of experience: March 28, 2017

Thumbnail of user catalinb1
Romania
1 review
0 helpful votes
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December 9th, 2016

Prompt, very technical support.
Extended my review period when i was traveling

Jerry was very technical and he explained the reasoning behind each change.
I obtained a job interview using an intermediate draft... imagine what results the final version would bring.
Had my first Monster resume in 2008 and now in dec 2016 - excellent job

Date of experience: December 7, 2016

Thumbnail of user nathanielb33
Colorado
1 review
0 helpful votes
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April 29th, 2017

My writer, Gina, was great at re-writing my resume and cover letter. The wording, layout, and descriptions are all spot on and professional! I am extremely pleased with the service I was provided here, and would definitely recommend it to anyone looking to have their resume done professionally. It is leagues better than what I could've written.

I didn't purchase the rush package. The longest part was waiting to be matched with a writer, but it ended up being worth the wait.

Tip for consumers:
It's worth the wait if you don't order rush service.

Service
Value
Quality

Date of experience: April 27, 2017

Thumbnail of user cameronk74
Maryland
1 review
0 helpful votes
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April 15th, 2021
Verified purchase

The software you use to read over resumes is impressive, but 95% of my resume already had the achievement-oriented changes suggested and two of the suggestions were directly conflicting.

It made me think, I'll give you that, but not enough to take the next steps given the lack of visual non-conflicting recommendations. Perhaps a suggestion or example image of that would have been helpful to make me take that last leap.

Date of experience: April 15, 2021

Thumbnail of user williamb2409
Illinois
1 review
2 helpful votes
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December 13th, 2020

My writer did a terrible job. When I spoke to a sales rep they guaranteed me that I would be working with a writer that had experience in the legal industry and with law students. That was a complete lie. A six year old could've done a better job. So much irrelevant information was added. If you are a law student or in the legal profession, stay away from this company. Horrific customer experience. They should be providing customers refunds when they do such a poor job. This company is running a complete scam.

Date of experience: November 13, 2020

Thumbnail of user darlenew50
Texas
1 review
19 helpful votes
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June 26th, 2018

I bought a really nice resume template design on the Creative Market (it's the "Resume Template 5 Pages/CV" design by Quality Resume... look it up it's pretty lovely). It's part of the reason I got my current job... because of how well-designed my resume was and it showed that I had an eye for design in the content realm.

Flash forward to this review I get from Laura Morgan (not knowing I had even submitted my resume for review). My feedback..."We've all been told that looks don't matter as much as substance, but in the case of your resume, this just isn't true. I found your design to be visually uneven. The appearance is not polished..."

Um, ok. Does this girl even understand design? Ok, I guess my resume doesn't look good based on this service, but she said the bullet points were great! Did she even look at it?

I would advise not using this service. I don't think their advice is legit. They rely on robots and not the actual human eye.

Date of experience: June 26, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Darcy,

Thank you for your response. While template designs are appealing to the human eye, the template designs do not feed well into the ATS system. This is why we recommend all applicants to have a plain but informative resume when they are applying for jobs. If you have any additional questions about our services, feel free to email support@topresume.com

Thumbnail of user lawrencep87
Utah
1 review
33 helpful votes
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February 18th, 2020

Cut and paste buzz phrase resume was worthless. Critique was the same. English is my primary language and the writer should be able to communicate in English. My accomplishments were in technology area's they had had no clue on what to do but to follow the deadlines and give me bogus accomplishments.it was truly the worst experience ever.

Tip for consumers:
Avoid

Products used:
Resume and Cover Letter

Service
Value
Quality

Date of experience: February 15, 2020

Thumbnail of user allisonh342
Georgia
1 review
2 helpful votes
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September 16th, 2022

They did write my resume. I will grant them that. However, I feel very much like they have a script they stick with and my phone call was less than helpful. Every time I asked a specific question, they responded with a general answer that gave me absolutely no clarity. For the price I paid, I would have expected much more assistance with my specific concerns, and far less jargon and babbling.

Products used:
None. I will be contacting another service and hoping for better results.

Service
Value
Quality

Date of experience: August 17, 2022

Thumbnail of user samanthas623
Texas
1 review
0 helpful votes
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November 5th, 2020
Verified purchase

I worked with writer, Armand F., who was an absolute pleasure. He was friendly, polite, professional and very efficient. He delivered my resume and cover letter much earlier than the anticipated deadline and was super quick in getting the revisions done to tailor them to my specific requests to be sure the final result was exactly what i wanted. I would definitely recommend TopResume and greatly appreciate the great work that Armand did.

Date of experience: November 5, 2020

Thumbnail of user staceyc34
California
1 review
0 helpful votes
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June 25th, 2016

I used Top Resume to revamp my resume in both content and format. Their process for writing and the way they engaged with me made the whole experience very positive and efficient. Having seven days to complete the project from beginning to end forced accountability and decision making on both sides. Im extremely pleased with the outcome and Id definitely use them again.

Date of experience: June 24, 2016

Thumbnail of user nancyc136
Washington
1 review
0 helpful votes
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December 3rd, 2016

I love my final resume. With my decades of mismatched jobs, my writer brought it all into focus in a way I never could have. So glad I did it. My only regret is that, despite paying for the top level of service, the process took a couple of weeks to complete. Kinda put the breaks on my job hunt. But now I am confident that I will get better results from my resume submissions.

Date of experience: December 1, 2016

Thumbnail of user kylies7
Canada
1 review
4 helpful votes
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March 8th, 2016

I received my document(s) one day late. The first draft was well formatted however, as per the guidelines in the first e-mail I was more than welcome to leave comments, questions and suggestions. I did so, and not one of my comments or questions were answered. My final draft contained the same spelling and grammar mistakes as the first draft submitted to me by the writers who's name is Misty. Overall, I payed around $200, for a resume that I still need to do basic spell check on and do an overall re-vamp. I would not use Top Resume's services again and I wished I would have used another resume writing service with a more competitive price.

Date of experience: March 8, 2016

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Kylie, We are very sorry to hear your experience didn't live up to your expectations. If you could please email our customer service team at support@topresume.com a rep will work with you to make the situation right.

Thumbnail of user jennieq1
New Jersey
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

Working with Nicole B. At TopResume was exactly what I needed to reinvigorate my job search. My new resume is very different from the one I drafted, with a more active tone, key words that match my preferred jobs, and optimized for machine reading. First drafts were submitted much more quickly than I was promised, and final drafts reflected my input. I am very pleased with the outcome.

Date of experience: September 7, 2021

Thumbnail of user stefans33
Arizona
1 review
0 helpful votes
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February 12th, 2017

I needed help to get my resume updated and also formatted in the best possible way. I relocated (inter-company) from Europe a couple of years back and didn't need my resume so far. No that I do, they helped me getting it formatted and changed a lot of language to be more appealing. I'm very happy with the outcome and think I have better chances with this version.

Date of experience: February 10, 2017

Thumbnail of user erikom2
California
1 review
0 helpful votes
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November 27th, 2019
Verified purchase

Thank you for writing excellent documents. I should have done this a long time ago. I recommend your service whether you are currently looking for a job or not. We should all have everything available and updated so that we won't miss an opportunity when it comes up.

Date of experience: November 24, 2019

Thumbnail of user kennyg14
New York
1 review
0 helpful votes
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May 18th, 2017

Top notch work. Very professional correspondence. The resume writer contacted me almost immediately, conducted a phone interview to gather my information and made a personal connection. My resume and LinkedIn profile was completed in a day! I am EXTREMELY pleased with the final product. Well worth the investment!

Date of experience: May 16, 2017

Thumbnail of user lisaa491
California
1 review
3 helpful votes
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August 20th, 2019

If you're like me you probably think a resume is just about listing your work history. Thank goodness Top Resume reached out to me with a free analysis of my resume because it was a disaster! (and i'm a writer).

Dawson worked tirelessly to create an amazing resume for me that I am so proud of. Your resume is often your first impression to a potential client/employer and I now feel so much more confident about the whole process. These guys are amazing (and so reasonably priced!)

Date of experience: August 19, 2019

Thumbnail of user yamileh
Florida
1 review
0 helpful votes
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January 29th, 2017

These folks really streamlined my resume, brought it down to two pages and preserved the key and relevant parts of my roles and responsibilities without sacrificing any of my accomplishments on the resume. I got three calls within two days of using their services and submitting the resume they re-wrote for me. And, they provided the rewrite in just a few days. The writer I worked with was responsive and collaborated well. I am very pleased and know that they will have a fantastic new job soon thanks to their help.

Date of experience: January 26, 2017

Thumbnail of user lauriem51
Illinois
1 review
1 helpful vote
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July 28th, 2016

TopResume is so on top of it (pun in tended lol). I was so happy and excited about using my new resume that I posted it the same day that I received the final draft. It says a lot about me, in very few words, that I could never have thought of. I sent it to several friends and told them all about who I used in case they would need the help as well.

Thank you so much TopResume for your help.

Laurie Miller

Date of experience: July 26, 2016

Thumbnail of user stevea124
California
1 review
0 helpful votes
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February 25th, 2017

I used TopResume to do a much needed overhaul of my resume. The service was easy, fast with really awesome results. The initial draft of my resume was pretty solid and arrived within a few days. It was based on the three previous versions that I gave to them for background. After a couple of iterations, the end result was top notch. Like some of the other reviewers mentioned, this really helped change my approach to my resume - it looks far more polished and succinct.

I would recommend the folks to anyone!

Date of experience: February 23, 2017

Thumbnail of user chrisb248
Georgia
1 review
0 helpful votes
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April 15th, 2016

I was matched with a talented writer who transformed my resume. The finished product highlighted my key accomplishments versus listing tasks associated with my previous roles in healthcare. His customer service was excellent and he valued my input on each draft. Overall, it was a very positive experience.

Date of experience: April 15, 2016

Thumbnail of user dougb473
Pennsylvania
1 review
1 helpful vote
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April 2nd, 2022

I ordered the premium package. First off, the work was late and there was NO communication that it would be late. I found out by logging in to check the status AFTER the due date. Then, the work arrived with grammatical and form errors that a junior high student would notice in proofreading- failure to capitalize words, etc. There were also requests for me to provide information that was readily available on my LinkedIn profile which was allegedly reviewed as part of the process. The LinkedIn profile update was basically for me to cut and paste the resume info? What? Makes NO sense. Attached to that was a cut and paste set of LinkedIn best bets- 100% of which were already in place on my profile. I messaged them and waited for a response to my request for a call to discuss my disappointment with the results- still waiting for a reply. I would not use this service again. Maybe I was assigned the wrong person as my professional writer- I won't be recommending them

Products used:
Premium Branding Package

Service
Value
Quality

Date of experience: March 3, 2022

Thumbnail of user lathenac
Texas
1 review
0 helpful votes
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June 3rd, 2016

TopResume has been wonderful! I was a little hesitant at first to use their service but I am so thankful I did! The turnaround was quick and any and all questions I had were answered promptly and professionally. I highly recommend this company. My new resume is outstanding!

Service
Value
Quality

Date of experience: June 2, 2016

Thumbnail of user chelsear133
Connecticut
1 review
2 helpful votes
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December 16th, 2021

Where should I start? I don't think my resume writer understood what I actually do for work and didn't bother asking me any questions to clear that up. Therefore, the resume she made for me described a job that I don't do. On top of that, the resume so was convoluted with so many words and redundancies. It just didn't make any sense. Sucks.

Service
Value
Quality

Date of experience: November 16, 2021

Thumbnail of user marian872
Virginia
1 review
0 helpful votes
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June 23rd, 2017

While I was initially impressed by the survey and info requested to get a new resume, the expert took long time to answer my queries, sent a relatively poor draft resume and did not respond to my comments on it - simply sending another time almost the same proposal. I paid for a full package with suggestions for my LinkedIn too and have been waiting 2 weeks for it. After comparing prices with other services I regret to have used this service!

Date of experience: June 21, 2017

Thumbnail of user jennam22
Jenna M. – TopResume Rep

Hi Maria, We want to make sure we get this resolved right away! If you could please send us a direct message on our Facebook page with your full name and email address, a customer support rep will help out right away.

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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