- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
I liked how they work and I liked the Resume and Cover Letter that they arranged for me according to my search.
Thanks
Date of experience: March 16, 2022
Caleb is very professional and responded my questions and concerns very quick, definitely will recommend TopResume!
Date of experience: December 10, 2019
My resume was pretty poorly put together, and there were a lot of things that I noticed that were a result of pure laziness and lack of proofing. For a company that offers this type of service, that's unacceptable.
It's really a shame that there was such a good-quality and in-depth free resume review, which prompted me to purchase a resume package, as I assumed the quality would be of the same caliber. I was very wrong.
The first mistake was, at the very top of my resume, my last name was spelled incorrectly. That's a pretty huge misstep already. I couldn't believe it.
There were also some other things improperly written, such as a course that I had taken in University and had on my original resume - which was transferred improperly. ("Communicating Climate Change" vs. "Commuting Climate Change"; the first is what it should have been, the second is what they wrote). Come on, really? People are paying top dollars for this service and you're not even going to bother checking over your work before sending it to a client? Unbelievable.
There were design changes I did not like, and noted them in my response back to my writer. I had asked a few questions in my follow-up email, none of which were responded to, and not all of my changes were put in place. I didn't even bother with a second email to my resume writer because I had spent AN HOUR writing out a very in-depth response to the first one, just to get it back with a few tweaks and no actual response to my questions.
Overall, I am very dissatisfied with what I received, for the amount of money I paid especially. I would not recommend this service whatsoever. I got WAY more value out of the free resume review than I did after paying $200 CAD. Maybe review and vet your writers better next time, and review the quality of their work (and responses) to your clients.
Date of experience: October 28, 2019
I found this experience effortless. Easy to use and easy to communicate. Wonderful editor. Highly recommend.
Date of experience: September 7, 2021
He organized my resume in a way so that I could stand out and I'm very pleased with the work he's done
Date of experience: September 20, 2023
A good service with a great writer, very satisfied with th quick delivery and revisions possibilities
Date of experience: August 10, 2021
My resume writer at TopResume was able to take my 20 year old resume, incorporate my home business, and modernize my resume. I highly recommend.
Date of experience: August 11, 2016
I worked with Brandon C and he was a pleasure to work with. He was responsive and really improved my resume and linked in profile.
Date of experience: May 11, 2021
I got the initial re-write from Fatima. I am so disappointed and feel so duped. I realize now that I could have done better on my own.
She initially misspelled my name. She wasn't even consistent throughout the document on the spelling. In one place, I'm Cathryn and another Katherine.
She misspelled the name of at least one of my past employers.
She put a comma in front of a prepositional phrase.
She was inconsistent in which tense to use.
She had misspelled words in the job descriptions.
She put single bullets when everyone knows that if you don't have at least two points that need bullets you don't separate out a single item.
She emphasized my experience working in the healthcare field when I specified that I wanted to focus on engineering and IT companies.
She seemed to think that my employment as a contract employee was something of which to be ashamed. I worked all of my assignments to the end dates. I was a model employee and represented my agencies well.
She also misrepresented my experience.
There was no collaboration between us. She just messed around with my original resume.
Overall, the way she formed her sentences, made my resume sound like English was my second language.
I attempted to contact TopResume through the email addresses that had been used to contact me to register my total rejection of the first draft and my desire for a refund. There was no response. I'm guessing that Katie Warren is a fake person and the emails drop into a black hole.
Today, they send another email with my final document which is the first draft now being called "final". There was no mention of my comments. I cannot use this or any version of this document. I wish I'd seen the reviews at the Better Business Bureau before these crooks got my $219. Thank goodness I didn't fall for their other service offers.
Tip for consumers:
Do not use this site. Better Business Bureau rates them C-. Wish I'd checked there first
Products used:
None - Neither resume or cover letter
Date of experience: November 29, 2018
Great work, very fast response time, resume given before date of delivery.
I need a change in my work place and I think this was the step I needed to start applying elsewhere.
Date of experience: February 1, 2024
Hi Gee,
We appreciate your review! It brings us joy to learn about your experience. Should you require help or have any further feedback, don't hesitate to contact us.
Your support is truly valued!
The results met my expectations. The writer was professional and easy to work with. My CV, cover letter, and Profile were updated to my satisfaction.
Date of experience: April 16, 2021
I had struggled to get the right wording for my resume for years and within a week, I got my perfect resume.
Looking at different sites, I felt TopResume was the best price for what their plan offered.
Date of experience: June 13, 2023
I have always wanted to do this. I had a great experience, where I could see a direction. I left hopeful. Thanks
Date of experience: September 22, 2020
Very helpful. I will be utilizing their expertise. The feedback was honest, very honest. That was/ is highly appreciated.
Date of experience: December 5, 2019
I receive honest and relevant feedback about my resume, how it represents me and how to improve it. I highly recommend TopResume.
Date of experience: September 28, 2019
The reviewer has done a good job of highlighting the important points and reducing the length of my resume.
Date of experience: October 25, 2022
I was really happy with the TopResume services. They are timely and very responsive. I was very satisfied overall.
Date of experience: July 18, 2017
It was an excellent write up for me. I am getting noticed. I am getting calls for the updated resume by TopResume.
Date of experience: November 10, 2016
They actually gave me feedback about my Resume without any feedback. The feedback was important in correcting my mistakes.
Date of experience: October 23, 2017
I am very impressed with the job in my resume!
After got my new resume, the doors opened for me.
Brilliant job
Date of experience: January 7, 2020
My resume writer at TopResume completed my resume quickly and efficiently. I am pleased with the result. I would highly recommend TopResume.
Date of experience: January 10, 2017
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi Cathryn,
We are sorry for the experience you have had. I see that someone on the Customer Support team has assisted you with this matter. If you have any additional questions, please email support@topresume.com with reference to this email so that we can properly assist you. We look forward to hearing from you.