- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
Working with my writer Theo was great. Very friendly, very prompt with replies and updates. Very good documents. Great experience.
Date of experience: September 15, 2020
Wow! Amazed how they took all the twists and turns in my career and brought in together revealing my skills and expertise.
Date of experience: February 25, 2022
The person I worked with listened to my concerns and feedback and addressed the accordingly and quickly.
Date of experience: March 29, 2022
It was a very quick and simple process and it was great collaborating with a professional writer who was open to feedback and suggestions.
Date of experience: February 18, 2017
The work was fantastic! I really enjoyed the working with Morris was a great experience. Everything worked out and I really enjoyed the service.
Date of experience: October 29, 2019
I was very pleased with my resume. Response was very rapid and my preparer was very easy to deal with. The product looks great and very professional.
Date of experience: July 26, 2016
Very good back and forth communications with writer. Excellent support and responsiveness.
I used TopResume in the past and had a very good customer experience.
Date of experience: January 29, 2024
My writer was accurate and efficient. She took my suggestions and made my resume look very professional.
Best rating
Date of experience: April 5, 2023
Professional work, exceptional customer service.
Great work, timely manner. Good follow up
Good after sale service
Date of experience: June 21, 2017
I appreciate the remarks and the advice I was given because it was very appropriate and easy to apply
Date of experience: May 6, 2021
I was very pleased with the finished product. The work was completed quickly and the person I worked with was extremely responsive.
Date of experience: August 2, 2021
Everything was done how I wished and better. Thank you!
Date of experience: January 31, 2024
Hi Jake,
We appreciate your review! It brings us joy to learn about your experience. Should you require help or have any further feedback, don't hesitate to contact us.
Your support is truly valued!
Service was quick, easy And professional. No complaints
They did a good job of communicating their value proposition on the initial marketing email
Date of experience: January 31, 2024
Hi Tim,
We appreciate your positive feedback! It brings us great joy to learn about your excellent experience. Ensuring your satisfaction is our top priority. Should you require assistance in the future, please don't hesitate to contact us.
Your support is highly valued!
Great people, great and very detailed and professional CV review and critics.
Thank you very much and best of luck!
Date of experience: January 12, 2018
Overall good job and I appreciate the process.
Appreciate the thoroughness of the process.
I would recommend this process.
Date of experience: November 19, 2019
Very impressed; not only by the outcome of the service but also with the responsiveness of the writers!
Date of experience: November 19, 2019
Update: I was assigned a fourth writer (Lala) who delivered a very nice resume which I am using now. I have much more confidence in this resume than I did my own. This review started with 1 star, the final resume and customer service would rate a 5, so I've changed my star rating to a 3. My original review is below:
I received the first pass at my new resume within a few days. It was not a usable resume by any stretch of the imagination. My own resume, which I had sent them, wasn't bad and was getting me interviews, but I'd wondered how a professional resume writer might improve on it... So after receiving the one they sent me I sent it back with edits EVERYWHERE. I received a quick and very professional email from a Customer Service person assuring me that, through their "collaborative process", I would ultimately get the resume I want. Here's the message I sent back:
Hi Erica,
Thanks for the email. As for this being a "collaborative process"...
I was shocked by the completely unusable resume that I was sent. I was mostly hoping for keyword placement, but the only new words that might have been keywords were for skills I wouldn't possess given my specialization. Key information was eliminated, wording I'd used to emphasize my strengths was either eliminated or replaced with much weaker wording. Weird, useless words like "only" and "integral" were thrown in for no apparent reason. The bullets from my original resume that specified my experience was recycled so haphazardly that it made for a page of gibberish.
There was only one helpful thing in the new version, and that was a formatting suggestion with a clear rationale.
Please know that it took me TWO HOURS to go through the resume I was sent. I cannot afford to spend that kind of time on it again.
I don't think I have ever, in my whole life, received such laughably unprofessional service from any company of any kind.
If the next version of my resume doesn't begin to come close to something that improves on my original version I will insist on getting my money back. I can't waste the money any more than I can waste the time.
Date of experience: December 19, 2016
Excellent service. They were extremelly pacient with me throughout the process and I believe I got a much better resume than I had before.
Date of experience: February 21, 2017
The redo of my resume was phenomenal. I was really underselling myself but with this remake I should surely be getting the calls I'm looking for.
Based off of Google reviews
Date of experience: March 9, 2023
Great tips on buzz words, flags, etc. I'm excited to paste over my new LinkedIn profile information.
Date of experience: February 3, 2021
The individual I worked with provided a great product - extremely professional - receptive to input.
Date of experience: February 2, 2021
Tiffany did an excellent job with revamping my resume, cover letter and LinkedIn profile. I would highly recommend TopResume.
Date of experience: May 24, 2017
TopResume did an incredible job creating a professional resume and LinkedIn profile. Highly recommended.
Date of experience: August 20, 2016
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi Robert,
Thank you so much for your wonderful review! We're absolutely delighted to hear about your positive experience. Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future. If you ever need further assistance, please feel free to reach out.
Your support is incredibly important to us!