• Bookmark

    TopResume

TopResume

Write a Review

Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.5%
Positive
167
Neutral
5
Negative
21
View ratings trends
114
See all photos
How would you rate TopResume?

Reviews (5,561)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user lancep16
Texas
1 review
0 helpful votes
  • Send Message
September 25th, 2016

I was a little skeptical about having my resume redone as my work history is somewhat complex. I was very pleased with what TopResume was able to do. They did it fast and had excellent communication during the process. I would certainly recommend them.

Date of experience: September 23, 2016

Thumbnail of user travisw207
Massachusetts
1 review
17 helpful votes
  • Send Message
February 13th, 2021
Verified purchase

I ordered the most expensive resume package that is "guaranteed" to produce results and done by the "top 10% of our network". I went through 3 different resume writers, each process taking a week or two, and every single result was significantly worse than the original resume I provided them to begin with. After 3 failed results I asked for my money back and they refused. This service is basically a scam. They take your money, produce terrible crap, then refuse to give your money back when you aren't happy.

Date of experience: January 14, 2021

Thumbnail of user mikes3638
Massachusetts
1 review
0 helpful votes
  • Send Message
February 26th, 2022
Verified purchase

Rachel was fantastic in completely reworking my resume, cover letter and LinkedIn profile. She was able to capture the type of talents that would be attractive to recruiters. I thought she did extraordinary work!

Date of experience: February 26, 2022

Thumbnail of user meghnac1
New Zealand
1 review
0 helpful votes
  • Send Message
November 12th, 2016

I loved working with this company! Amazing work, and they get it just right. Since then I have received many job interviews and hopefully some job offers in the future. A massive thanks goes out to them for doing a brilliant job and treating their customers so well!

Service
Value
Quality

Date of experience: November 9, 2016

Thumbnail of user graydonh1
Ohio
1 review
16 helpful votes
  • Send Message
July 29th, 2019

My writer didn't have a clue about the IT field and my resume came back looking like it was a college term paper. Paid for expedited service and turn around but missed the mark by 48 hrs with no refund. My writer was generally disinterested and got a little defensive when I was asking about the format used. He kept on saying it had peer review and this was the way resumes should be presented now. I am a hiring manager and can't say I have ever seen this format come across my desk. Total waste of money and time.

Date of experience: July 29, 2019

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Graydon,

We are sorry for the experience you have had. I have reviewed your order and see that you were satisfied with the final resume when the order was completed. We would be more than happy to assist you further if you have any other concerns. Please email support@topresume.com and reference this message.

Thumbnail of user davidp1191
Florida
1 review
1 helpful vote
  • Send Message
May 13th, 2019

All this service provided me was a different format.The first draft has punctuation and spelling mistakes. I was told "this is the first draft". I would expect one or two mistakes but not the multiple problems I found. Obviously not written by anyone familiar with technology. The final stroke was finding this summary still in the third draft: "A results-oriented IT professional with years of 15+ years of technical management experience." They are not writers. They just take your resume, plug it into their template and expect you to make all of the corrections.

Date of experience: May 13, 2019

Thumbnail of user bbf
Texas
1 review
15 helpful votes
  • Send Message
June 16th, 2015

I've been contemplating whether or not to trust TopResume's services for several days. The gal I worked with (sales, not a writer) was terrific until I wrote her back with my concerns that her company was going to be a rip-off like the last one I tried. At that point, she pretty much blew me off.

Then I visited a couple of these review sites and saw the ratings other people gave them. My instincts were right. They are NOT to be trusted. I am thankful for sites like this. They saved me wasting a lot of money.

Date of experience: June 16, 2015

Thumbnail of user joses67
Illinois
1 review
0 helpful votes
  • Send Message
January 22nd, 2016

First time using this service and it was easier then I thought. My professional writer Lou was very helpful in making my experience an easy one. I'm giving it a 4 because I just started sending out my new resume, let's see that happens. Thanks for everything Lou.

Date of experience: January 22, 2016

Thumbnail of user meganh39
Texas
1 review
3 helpful votes
  • Send Message
August 12th, 2016

Recently received my updated resume from Top Resume and must say I am quite pleased. I was a little nervous at first because things were moving very slow and the end date was drawing near. My personal writer, Missy showed and and did what she does best... even in weekends and after hours. I would definitely recommend and use again if needed

Date of experience: August 10, 2016

Thumbnail of user jackb198
Kansas
1 review
1 helpful vote
  • Send Message
August 13th, 2016

The resume will have to be rewritten, it left out lot key information, there was not much communication with writer, plus I paid for extra service that was never completed. I am not impressed at this time until they rewrite everything for the amount of money I spent.

Service
Value
Quality

Date of experience: August 10, 2016

Thumbnail of user chrise161
Australia
1 review
5 helpful votes
  • Send Message
June 12th, 2018

I'm still waiting for the Resume that I have paid for. I questioned the writer and now I've been completely ignored. Even "my personal link" is void of any documents that are supposed to be there. TopResume doesn't even deserve one star for their effort. A "Senior" editor took over and screwed up what started as a good attempt at writing. You are supposed to be matched with a writer who is experienced with your industry, and that didn't happen. It would be waste of money if they actually supplied a resume to me.

Tip for consumers:
use only their service at reviewing your existing CV. but don't get them to write one

Service
Value
Quality

Date of experience: June 12, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Chris,

We are sorry for the experience you have had and apologize for the delayed response. We offer multiple revisions to our clients to ensure that they are satisfied with the final product. Please email support@topresume.com with reference to this email so that we can properly assist you. We look forward to hearing from you.

Thumbnail of user johng2608
Colorado
1 review
1 helpful vote
  • Send Message
July 16th, 2020

First you get 7 days to review what they've done, which I didn't realize at first. When I looked their work, I thought it would require so much of my own rework to make sense of it, I didn't bother to comment on their work. The resume is a key word soup and doesn't represent my actual work experience. It actually omits a tremendous amount of my responsibilities within my jobs and makes my years of experience look pretty light weight. I suppose the layout is more pleasing aesthetically though.

It was weird that all the communications were strangely impersonal, no last names for the person helping me. I could only communicate via email. It was like one of those internet marketing things where they provide only the first name of those supposed happy customers. If this person is helping you on an individual basis, why the anonymity?

It feels very much like they just crank out formulaic resumes. Not worth the money.

Date of experience: June 16, 2020

Thumbnail of user kyleh55
Texas
1 review
0 helpful votes
  • Send Message
November 27th, 2016

My resume had not been updated in over four years. After using TopResume I now have something that is looks great and is more appealing to HR recruiters. The writers are easy to work with and quick to respond.

Date of experience: November 25, 2016

Thumbnail of user melissai820
New York
1 review
0 helpful votes
  • Send Message
June 18th, 2024
Verified purchase

My resume and other documents were handled quickly and efficiently. Professional and updated resume and cover letter! I really appreciate the help!

Reason I chose this business:

Professional and credible service

Date of experience: June 8, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Melissa,

We appreciate your positive feedback!

It brings us great joy to learn about your excellent experience.

Ensuring your satisfaction is our top priority.

Should you require assistance in the future, please don't hesitate to contact us.

Your support is highly valued!

Thumbnail of user matts177
California
1 review
0 helpful votes
  • Send Message
September 26th, 2017

TopResume's collaborative approach was easy to engaged with and yielded excellent results. At times, they pushed me out of my comfort zone (in a good way) to get results that I would never have arrived at on my own.

Date of experience: September 26, 2017

Thumbnail of user dawnh55
Illinois
1 review
0 helpful votes
  • Send Message
May 21st, 2016

My writer, Adam G at TopResume did an awesome job with my resume, cover letter and my LinkedIn connection! He made changes as I requested. We were a great team and worked well together! I highly recommend their service!

Date of experience: May 21, 2016

Thumbnail of user terrieg1
California
1 review
0 helpful votes
  • Send Message
February 27th, 2017

I have never been that great at resume writing so I sought out The professionals at TopResume to look it over at no cost. It was eye-opening to get an honest critique on how my resume was lacking and not presenting myself and my skill set in a way to make employers want to pursue me further. They were quick with their rewrite and I was allowed one edit. My writer worked nicely with me and incorporated my thoughts as well. Within 4 days I had a solid resume and cover letter In my hands and I am actually experiencing a positive response!

Date of experience: February 24, 2017

Thumbnail of user maryamm8
Canada
1 review
6 helpful votes
  • Send Message
March 21st, 2017

1. Misspelled Marketing on the final draft.
2. Didn't listen to most of my comments and edits
3. Clearly didn't understand marketing job function with simple mistakes made on writing
4. The cover letter was TERRIBLE.
5. Very slow

Date of experience: March 19, 2017

Thumbnail of user jennam22
Jenna M. – TopResume Rep

Hi Maryam, We're very sorry to hear that you had issues with our services and would like to make it right. Customer support has let me know that they've been in touch and have worked out a solution!

Thumbnail of user alis1136
Arizona
1 review
1 helpful vote
  • Send Message
June 8th, 2017

I love this option. It's hard trying to figure out what hiring managers are looking for and whomever they Asian to you knows exactly how to make your resume pop. I would do this again in a heart beat.

Date of experience: June 6, 2017

Thumbnail of user tanjam3
Greece
1 review
0 helpful votes
  • Send Message
October 10th, 2016

Searching for job that we want and getting in is one of the most important tasks in our lives. First impression is most important but we can present ourselves only through piece of paper. Two pages have 5 minutes to show 5,10, or 20 years of our life, experiences and education in best possible way to preferred employer. Top Resume have worked with me on my resume and cover letter until I was totally sure that those two pages describe my knowledge and my experiences. They have answered all my question promptly and professionally with full explanation.

Date of experience: October 7, 2016

Thumbnail of user amyb1412
Maryland
1 review
0 helpful votes
  • Send Message
April 30th, 2021
Verified purchase

My interview prep coach, Heather, is phenomenal! She helped to give me a confidence boost, plus invaluable insight. My resume and cover letter writer, Tina, was super patient and helpful. I am switching sectors and they both helped tremendously! My only negative comment is that I think the job posting service is not worth it.

Date of experience: April 30, 2021

Thumbnail of user olgap23
California
1 review
3 helpful votes
  • Send Message
September 29th, 2017

This is the worst editing job I have ever seen. Lots of grammar errors, including bad tense agreement, wrong parallel constructions and wrong prepositions. The content of the resume was the same as my original resume. They totally ignored my career objectives and inserted some irrelevant key words. Aside from introducing grammar, and formatting errors this service did nothing. Keep in mind that they will not offer you any refund.

Date of experience: September 29, 2017

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Olga,

I'm very sorry for your experience and thank you for your feedback, it'll help us improve on our services. It seems like you and our Customer Care team have came to a resolution.

Thumbnail of user phillipr34
Georgia
2 reviews
0 helpful votes
  • Send Message
February 12th, 2017

The best decision I made this year was to work with Top Resume. They were very responsive and delivered a high quality resume that landed me a job within 3 weeks. What they advertise is try and truly worth the money. I had three interviews after the first week. If you're about to look for a new job, please do yourself a big favor and have your resume written professionally.

Service
Value
Quality

Date of experience: February 10, 2017

Thumbnail of user lilyb63
Michigan
1 review
2 helpful votes
  • Send Message
September 17th, 2019

My resume and cover letter was grammatically incorrect and the technical terms were misused. Do not waste your money on the cover letter service, it is generic for that they plug your information into. This cover letter form can easily be found by doing a simple google search. They also gave very little review time.

Date of experience: September 17, 2019

Thumbnail of user janw68
Maryland
1 review
1 helpful vote
  • Send Message
August 30th, 2016

I have been out of the job search market for many years and was very skeptical of this service. Before securing the service, I had many follow up questions, which were answered promptly and to my satisfaction.

I have nothing but praises for Kathleen G. (KG), my profession writer. I started off with a three page wordy resume and ended up with a little less than two. My experiences and strengths were highlighted perfectly and I saw me on the page, not the feeling of reading the resume/CV of another.

I tell you, KG did not make me wait between correspondence, and I hope she does catch up on some well-deserved rest. She was patient, professional, creative, and very responsive. In other words she ROCKED. I recommend this team of professionals without reservations, as my experience was more than satisfactory.

Date of experience: August 26, 2016

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

How do I know I can trust these reviews about TopResume?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about TopResume?