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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
I regret wasting my money on their "service". There are no "professional writers" on the platform - someone takes the CV you provide them as a starting point, puts it through ChatGPT and send you whatever it regurgitates. The second Draft they created was even worse.
There were a lot of communication issues between my writer and I and when I got my final draft I noticed some spelling and grammatical issues which was extremely disappointing. I paid for executive service package which included 48 hour turn around service and linkedin update. I needed a federal resume done however I didnt see that specific option listed on the website. Two days later I didn't receive my resume. I contacted my writer as to why and she stated that since I needed a federal resume and needed to contact customer service to see what to do. I wish she had contacted me to know what was going on especially since I paid for a service to get my resume in 2 days for a reason. I received my resume on the third day and then made updates to what my writer sent and returned it to her. I also contacted Katie Warren complaining that I didn't get my resume in two days due to this confusion and she said she would waive the federal resume fee. A couple days pass and my writer states I should be receiving an updated draft the following day. Two days pass and I hear nothing. I contact my resume and she states that since I am getting a federal resume I need to pay more. Katie had previously told me via email this fee would be waived so they obviously don't communicate amongst each other. I forwarded the email to my writer and then she sent the updated draft. I would have preferred if she had emailed my the issue instead of saying nothing at all which is what my writer tended to do. Like others have mentioned the updates aren't amazing and there were issues with spelling and grammar in my final resume. The linkedin service is a joke. You just copy and paste whats in your resume to your linkedin
Date of experience: April 22, 2016
After I was laid off as part of a reduction in force at my Oil & Gas employer, I decided on using Top Resume because
1) I received a good review from a friend (he received a call back on the first submittal of his new resume), and
2) because after researching similar companies - apples to apples comparison for service/ content packages including the company that I had for 30 days free through my former employer, TopResume was the top candidate in regards to services versus price.
I chose to do the top level package as I knew my LinkedIn page and cover letter needed a professional touch that it was not getting from me. I was matched up in less than 48 hours with my writer, Barri, and we got to work on the resume. We communicated several times a day through most of the process.
I knew that my resume was a slightly out of date, but as a hiring manager, I had not read any recent resumes that had given me any idea on how to update it. Barri immediately came back with suggestions on everything! I had a ton of questions relating to current resume trends that she patiently educated me in regards too. I was very pleased to have a interested and knowledgeable writer - I learned about her industry and she learned about Quality and O&G. She was very receptive to the corrections I requested and we had many discussions on the whats and whys of the suggested changes.
I started the process with Top Resume on 06 June 2016 and we finished it nine days later on 15 June. The LinkedIn rewrite, the resume, and the cover letter all look great. I couldn't be happier about the whole experience. I have already recommended this service to others.
Date of experience: June 20, 2016
It looks good but I get less people looking at it then my old one. Which I'm glad I kept because I think I will use it instead.
Date of experience: August 11, 2016
I had an excellent experience getting my resume written. However, I can't give TopResume a 10 until I see if I get a better response.
Date of experience: August 3, 2021
Top resume helped me get to the point on my resume teaching me a lot on many avenues enwhich it is look at.
Date of experience: June 4, 2021
Shaun S and I were first in contact 02/20/2022. I had high hopes for this service as I struggle greatly with verbiage and was in desperate need for a strong resume that showcased my career thus far. Shaun sent over his first draft, and asked for further information information. I gave him all the information he needed and he sent over a second draft. I was extremely underwhelmed with this draft and even put it through a few different scanners seeing if it met the criteria for the jobs I was searching for. Shuans draft came back with LESS of a match than my own original resume! I still gave this draft a shot and sent it over to the hiring manager of a company I wanted to work for. And as you guessed, the resume didn't pass what they were looking for.
I gave this information to Shuan and asked for my resume to include the skills that I have, he told me hed get back to me with another draft.
This "revised" draft was word for word of the previous one he sent over. So what did he change you ask? He moved the education between my career section to make it appear as if he had gone through and revised it in the manner that I asked. Draft one read as follows, from top to bottom Education - Work Ex - Work Ex. Draft two read Work Ex- Education- Work Ex. That was it! That's all he did! Completely dishonest work. When you are paying shy of $200 for your resume and cover letter to be written for you, you expect that person to take on the process seriously and work with integrity. TopResume doesn't refund once the writing process has started. Needless to say, if youre looking for a quality resume and cover letter writer, look elsewhere. See attached proof
Tip for consumers:
Look elsewhere or do not work with "Shuan S"
Products used:
Resume and Cover Letter Writing Service
Date of experience: February 28, 2022
I had some luck with my resume, but I tried their service to see if I was missing anything. Paid for the "Executive" service where a writer from their "top 10%" was suppose to assist, but after providing all the information I could, several job descriptions I wanted to target, plus a pre-existing resume, all I got was a reformatted resume with a canned paragraph on top. I followed up with a question to see if there was something I should include that I was not currently highlighting in my resume, and all I got was an e-mail 6 days later (past the allowed time for me to get a rewrite) that said it was too much to look at and it would take him too long. If you have any experience just avoid this company - if you need real help, find a professional that specializes in this, not a resume generating machine...
P.S. - I forgot to mention the spelling errors that also accompanied
Added 2/27: I contacted their customer service as requested, and I was told on the 10th that "Someone will be contacting you shortly". On the 23nd with no contact I asked what was meant by shortly, and I quickly got a response that included a new writer. I will update this review after working with the second writer.
Added 3/11: Finally completed the process with the new writer. At best I would say luke-warm results. This company uses highly canned products and it shows on the end products. It is a good start if you have nothing, but expect to do a lot of personal tailoring afterwards, and expect to spend a lot of time trying to get a response if you have any questions. LinkedIn review was pointless and had no value added. I am beginning to wonder if the other reviews on this site are genuine.
Date of experience: February 8, 2016
Hi Darren, Thank you for reaching out and making us aware of your experience. Please email us at support@topresume.com and a customer service rep will work to make sure that we sort everything out. Thank you.
I had very good experience with the support contact I was assigned; she was available and quick responser
Date of experience: December 4, 2019
Easy to work with my advisor and the revision was concluded within the established timeline. I am pleased with the final product.
Date of experience: December 6, 2019
I had what I thought was a good resume, but after Chelsea at Top Resume went to work, I have a great resume. Thank you!
Date of experience: March 23, 2016
Very reliable service. They did my Resume, CV and LinkedIn profile in a two weeks with a very professional miner. Very professional writers.
Thx
Vlad
Date of experience: May 31, 2016
I was very impressed with the promptness and attention to detail. All my concerns were addressed and I couldn't be happier with the finished product.
Date of experience: November 3, 2020
Kayla was easy to work with and did an outstanding job with my resume and cover letter. I would highly recommend her and top resume
Date of experience: October 31, 2019
So very surprised and very happy that TopResume retooled my resume to perfection. Extremely happy with the service provided. John Popek 7/19/17
Date of experience: July 18, 2017
This was an interesting experience. I wasn't expecting the brutal feedback I received but it was helpful.
I wanted to know where my resume stood among top professional resumes.
Date of experience: August 12, 2023
Enlightening and informative review about my CV. Now I know where to work on and things to do to get better about myself, my career and CV.
Date of experience: October 31, 2017
This was a total change in how my resume looks. New process for new job. The unlinked document was also helpful and a cut and paste to my linked in.
Date of experience: November 6, 2019
My experience with Adrian, my resume writer was excellent, she rebranded my resume, thought i still have to make some changes
Date of experience: October 18, 2021
My Resume was reviewed and finally, I am satisfied. It was reviewed three times to comply with my expectation. Thanks Alena.
Date of experience: January 23, 2017
I needed the truth and I received honest feedback from Top Resume. The feedback was accurate and blunt, I felt I really needed that honesty.
Date of experience: March 16, 2020
I was very satisfied with the outcome and the friendly personel. I would recommend TopResume to anyone
Date of experience: September 12, 2017
Worked with TopResume team to align my resume. Great team, very knowledgeable. I think my resume reflects my experiences is a much bettre way
Date of experience: December 30, 2016
Great service! Easy to work with and they provide a great product that you wouldn't think to do yourself. They think outside the box!
Date of experience: April 25, 2017
They took my old resume and revamped it so that it was more eye catching and showcased my skills better.
Date of experience: September 30, 2019
Amazing work Andrea Y was awsome. I really appreciate all the hard work they do and they do it well.
Date of experience: November 29, 2021
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi Morgan, Thank you for sharing your honest feedback. To discuss further and connect you with the proper customer support rep, please send us a direct message on Facebook and we'll get you taken care of!