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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.7%
Positive
195
Neutral
6
Negative
24
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Save your money, it's a scam”

V D.
9/25/24

I regret wasting my money on their "service". There are no "professional writers" on the platform - someone takes the CV you provide them as a starting point, puts it through ChatGPT and send you whatever it regurgitates. The second Draft they created was even worse.

Date of experience: 9/15/24
See critical reviews

Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user kristip85
Connecticut
2 reviews
0 helpful votes
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July 28th, 2021
Verified purchase

Julie was the best! Very thourough and easy to communicate with. She really kicked my old resume up 10 notches!

Date of experience: July 28, 2021

Thumbnail of user sunnyd4
Georgia
1 review
3 helpful votes
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October 7th, 2015

I found TopResume through Careerealism/Career HMO. I received a free resume critique with an offer to answer any questions I had. I wrote back but never received any answers from the person who critiqued my resume - only emails with offers to use the service. I decided to use them anyway because they got great reviews. They must be paying people to write those reviews. You are only allowed 2 (!) revisions to your resume within their time limit of 1 week. I understand having a time limit (I'm sure some people would drag it out forever), but why should I be limited to only 2 revisions? What if I'm not happy with the results? I paid a lot of money for this service. Also, I chose the service that rewrites your LinkedIn profile. All they do is take excerpts from your new resume and tell you where to put them. That is not worth the money in my opinion. I gave them 3 stars because the first draft of the resume is better than the one I already have and the rewritten cover letter is actually not bad. I'll revise this review after I have completed the 1 week period.

So the 1 week period is up. The resume is OK; nothing special. I had to tell them to fix some basic things (like all dates to the right margin) and not to use the same word over and over. I guess it's better than the resume I already had, but I don't think it's anything special. If I were looking at this candidate's resume I would not think they had any major achievements in their career. I'm not impressed; especially considering how expensive this was. And I am really disappointed about the LinkedIn rewrite. It is NOT something I would have paid extra money for; actually it kind of stinks. So my 3 *'s still stand - the service was OK but nothing great. I hope other people don't waste their money.

Date of experience: October 7, 2015

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Sunny, We appreciate you reaching out to share your experience. If you have any further questions or concerns about your experience please email us at support@topresume.com and we'll get you taken care of!

Thumbnail of user norbertf18
Germany
1 review
0 helpful votes
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January 16th, 2024
Verified purchase

I really appreciated the experience of the writer and her professionalism

Date of experience: January 16, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Norbert,

I'm pleased to know that you had a positive experience collaborating with your writer. Should you require additional assistance in the future, don't hesitate to get in touch.

Your support is highly valuable to us!

Thumbnail of user timq8
Canada
1 review
0 helpful votes
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December 23rd, 2016

Excellent team, great resume and cover letter, they DELIVER! Fast turn around, everything completed on time! Very happy with what I paid for.

Date of experience: December 20, 2016

Thumbnail of user michaelc290
Louisiana
2 reviews
7 helpful votes
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March 21st, 2016

I had my resume reviewed by Katie Warren a few days ago. I appreciated her critique, and suggestions for improvement. I had a couple of questions about formatting, and wanted to know if I could edit the finished product, after TopResume completed a rewrite of my resume.

Three separate times I asked these questions! Never got an answer. The only replies I received were pushy sales tactics.
Mrs Warren made it quite clear that TopResume wasn't interested in working with me, or for me. They are only interested in working my wallet.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Whitney E. [TopResume Rep] Hi Michael, We are so sorry that that was your impression. You can absolutely edit the finished product after we complete a rewrite! It is delivered in a Word document to facilitate that and future edits. Please let us know if you have any additional questions and we'll get you taken care of.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The above is the reply I received from TopResume, after I posted a negative review on SiteJabber.
Here is the problem with TRs response. THEY are sorry that I have a negative impression. What they should have said, is; We apologize for GIVING you that impression. Them being sorry that I have a bad impression, insinuates that my skills at detecting less than reputable business practices, are lacking.
Lest anyone think Im play a game of semantics, remember; TopResume is in the business of using words to market an individual and his or her skills. Instead, they are trying to cover the mistakes of their overzealous resume writers.
If the product is a good as they say, then they wouldnt have send a barrage of email solicitations.

Date of experience: March 21, 2016

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Michael, We are so sorry that that was your impression. You can absolutely edit the finished product after we complete a rewrite! It is delivered in a Word document to facilitate that and future edits. Please let us know if you have any additional questions and we'll get you taken care of.

Thumbnail of user roberton5
Brazil
1 review
0 helpful votes
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January 29th, 2017

Thanks to TOPRESUME work, my resume is now showing as achievable person instead of a doer. The document is clear and straight.

Date of experience: January 27, 2017

Thumbnail of user danm1967
New Jersey
1 review
0 helpful votes
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January 15th, 2024
Verified purchase

Excellent job and kind and patient in making requested changes.

Reason I chose this business:

Looking for a new job with an MPA recently obtained.

Date of experience: January 15, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Dan,

Thank you for your positive review! We're delighted to hear about your great experience. Your satisfaction is our priority. If you need assistance in the future, feel free to reach out.

We appreciate your support!

Thumbnail of user jimmya218
Illinois
1 review
0 helpful votes
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January 16th, 2024
Verified purchase

The experience was great, they always there for you to make sure that your order is prepared

They answered phones and they completed your order quickly.

Reason I chose this business:

Because it is a nice company

Service

Date of experience: January 16, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Jimmy,

We appreciate your positive feedback! We're thrilled to learn about your excellent experience. Your satisfaction remains our top priority. If you ever require further assistance in the future, don't hesitate to get in touch.

Your support is highly valued!

Thumbnail of user jeffreyk1114
New Jersey
1 review
0 helpful votes
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January 17th, 2024
Verified purchase

Timely and useful suggestions with the entire process.

Date of experience: January 17, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Jeffrey,

We're glad to hear you had a positive collaboration with your writer. If you need further assistance in the future, feel free to reach out.

Your support means a lot to us!

Thumbnail of user diegoe41
Florida
1 review
0 helpful votes
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January 16th, 2024
Verified purchase

Great experience working with Anthony, he was very communicative.

Reason I chose this business:

Good reviews online

Date of experience: January 16, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Diego,

I'm delighted to hear that your collaboration with your writer was a positive one. If you ever need further assistance down the road, please feel free to reach out.

Your support means a lot to us!

Thumbnail of user sinug
Australia
1 review
0 helpful votes
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July 19th, 2020
Verified purchase

Top notch
Efficient and reliable
Understood requirements clearly and adhered to it
Ease of communication
Thoroughly understanding

Date of experience: July 19, 2020

Thumbnail of user gill42
Japan
1 review
0 helpful votes
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January 10th, 2024
Verified purchase

Valuable insights on how to make a good resume, and a nice review.

Reason I chose this business:

Because of the quality of service provided.

Date of experience: January 10, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Gil,

We appreciate your positive feedback! It brings us great joy to learn about your excellent experience. Ensuring your satisfaction is our top priority. Should you require assistance in the future, please don't hesitate to contact us.

Your support is highly valued!

Thumbnail of user emmanueld165
Ghana
1 review
0 helpful votes
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November 18th, 2022
Verified purchase

My engagement with TopResume has not only given me a competitive resume but also an experience to highlight my achievement when drafting my CV.

Date of experience: November 18, 2022

Thumbnail of user drewf22
California
1 review
5 helpful votes
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July 15th, 2019

Expect a ginned up resume with fancier words and an end result of NO INTERVIEWS. Save your money! This service doesn't help you get a job.

Date of experience: July 15, 2019

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Drew,

We were unable to locate an order with the name on your review. Please reach out to support@topresume.com and reference this message so we may assist you further.

Thumbnail of user desireew7
Texas
1 review
0 helpful votes
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April 5th, 2017

Sarah was PHENOMENAL. I knew I was more marketable than I could express. She nailed it. Now, I'm so excited to apply for jobs!

Date of experience: April 3, 2017

Thumbnail of user rajad
Georgia
1 review
1 helpful vote
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August 17th, 2016

It was great servive with a personal touch. Were very professional and gave me a whole week to review and tweek my resume to match my needs.

Date of experience: August 15, 2016

Thumbnail of user wiliaml1
Illinois
1 review
1 helpful vote
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July 10th, 2017

In spite of their offer of a partial refund and a rewrite made through BBB, TopResume has not has not come through. They are very good at hype.

Date of experience: July 10, 2017

Thumbnail of user amanaa
Nigeria
1 review
0 helpful votes
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September 29th, 2019
Verified purchase

The review on my CV was an eye opener. It spelt out what I needed to do inother to improve the quality of my CV.

Date of experience: September 26, 2019

Thumbnail of user filandusk
District of Columbia
1 review
1 helpful vote
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March 27th, 2018

Since I updated my resume with Top Resume I have had 4-calls, 3-interview request, and 2-second interviews.

Thank you Top Resume!

Date of experience: March 27, 2018

Thumbnail of user alexanderh627
New York
1 review
0 helpful votes
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January 11th, 2024
Verified purchase

Great service and good communication fir well written resume

Reason I chose this business:

It was offered by other job sites to check your current resume which my previous one was lacking in many ways

Date of experience: January 11, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Alexander,

We appreciate your review! It brings us joy to learn about your experience. Should you require help or have any further feedback, don't hesitate to contact us.

Your support is truly valued!

Thumbnail of user jennh356
Nebraska
1 review
0 helpful votes
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January 9th, 2024
Verified purchase

I am extremely happy with the service and the product delivered.

Date of experience: January 9, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Jenn,

We appreciate your positive feedback! We're thrilled to learn about your excellent experience. Your satisfaction remains our top priority. If you ever require further assistance in the future, don't hesitate to get in touch.

Your support is highly valued!

Thumbnail of user fam5
France
1 review
0 helpful votes
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September 9th, 2023
Verified purchase

I recently availed of the Executive Priority Resume Writing Package from TopResume, and I must say that my experience was incredibly disappointing and frustrating. I entrusted them with the task of creating a professional resume and cover letter that accurately reflected my experience and career goals, but unfortunately, the service I received was far from satisfactory.

To begin with, the resume provided was of extremely poor quality. It seemed as if the writer didn't take my notes into account at all. The document did not represent my work history, skills, or aspirations accurately. It was a generic piece that could have belonged to anyone, completely failing to capture the essence of my career journey.

Moreover, the writer seemed to lack a fundamental understanding of my work history and objectives. It was evident that they did not take the time to comprehend my background before attempting to craft a resume. This resulted in a resume that was riddled with inaccuracies and failed to emphasize my strengths.

Adding to the frustration, the work was delivered late, causing me to miss out on several valuable job opportunities. The whole purpose of investing in a resume writing service was to enhance my chances of securing interviews and advancing my career. Instead, the delay and subsequent missed opportunities have set me back significantly.

I had opted for the Executive Priority Resume Writing Package, expecting top-notch service. However, what I received was anything but that. The resume and cover letter were far from personalized, and the overall quality was abysmal.

When I expressed my dissatisfaction with the service, I was offered a meager 30% refund. It's disheartening to think that all I received in return for my investment was an unusable CV and cover letter.

In conclusion, my experience with TopResume has been incredibly frustrating and disheartening. I would strongly advise anyone considering their services to think twice before proceeding. The lack of personalized attention, poor quality of work, missed opportunities, and inadequate resolution to my concerns have left me deeply dissatisfied.

I hope sharing my experience can help others make an informed decision when it comes to choosing a resume writing service.

Tip for consumers:
I didn't even get the Linked in redo as the work was so poorly executed.

Products used:
None

Service
Value
Quality

Date of experience: August 10, 2023

Thumbnail of user dharanik
Canada
2 reviews
1 helpful vote
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April 2nd, 2021

I had a very bad expeience. With lots of hope even in this toughest situation I borrowed money and paid for their Career Evolution Services for writing a good Resume and Linked Profile and also paid extra for their rush service. I have been mapped for the writer and after couple of days i got first draft for which i gave a feed back for editing immediately. Again i received an update after 4 to 5 days in which i was really disappointed. In my Technical Proficiencies they have mentioned Cybersecurity ECC instead of SAP ECC. I have 15 years of experience and the writer gave one pager. I was readlly shocked and disappointed. I have contacted the support team they didnt help me. I have asked for refund no response. Am not sure what to do not. Without a Job earning single penny is very tough and i have to support my family also. So am requesting every one please be careful about these services in Canada.

I got a call on 03/03/2021 around 10:04AM and the person called claimed to be Customer Support Supervisor and saying that they can refund 50% of the amount which is not fair. She is saying it was the decision from senior management. She dowsn't have an answer for the question I asked. I asked what are they compensating for the time and effort i put in to explain about the details to the writer one by one wasting my time and effort?
Please be carful about the service with these people. They are big gamers.

Tip for consumers:
Do not trust these people. Better go for some one who knows about your field well

Products used:
Can't use the resume which was written

* TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality

Date of experience: March 3, 2021

Thumbnail of user janelleq
Virginia
1 review
0 helpful votes
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June 9th, 2017

I recently retired from the United States Air Force after serving my country for 20 years. At some point, all military personnel will transition into the civilian workforce and it takes finesse to translate our military skills and abilities in a way that hiring managers can understand and "appreciate". During the mandatory transition courses we are required to take we do cover resume writing, but I still found the task a bit overwhelming and welcomed the assistance from TopResume!

I initially submitted my resume on GlassDoor's website to receive the complimentary review from TopResume. While surprised, I agreed with their assessment that my current resume did not quite highlight the 20 years of accomplishments I had tried to convey. My resume was written in a passive versus active voice and I did cram too much information into the resume which could have been a negative factor.

Thankfully, I was matched with a Resume Writer (PAM) who understood military jargon and I was impressed with her ability to take the "bulleted accomplishments" and turn them into "sentences that sang my praises" (which is hard to do when you are writing about yourself).

Over the week long process I actually had time to reflect about my next career path and I realized the resume I originally submitted included positions I no longer had a passion for. My Resume Writer helped me settle on a new career path that I actually wanted to pursue and I was able to submit my "new and improved" resume YESTERDAY when I saw a listing that matched my goals and skills. I heard back from the hiring manager TODAY and I am confident that my new resume will stand out.

I am very satisfied with my updated resume and cover letter. I do believe wholeheartedly this is an expense that is truly priceless if you want to standout amongst the crowd of individuals competing for employment. Good Luck All!

Service
Value
Quality

Date of experience: June 7, 2017

Thumbnail of user ritab58
Indiana
1 review
0 helpful votes
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June 1st, 2017

Definitely worth the $100 some for a resume to COMPLETELY INCREASE your future career and income prospects. I HIGHLY recommend this service to every job hunter, ESPECIALLY THE ONES STARTING OUT - it should be required, in fact. I'm now thinking to myself, perhaps my resume writing is the reason I haven't been called upon so much, because my experience is unique and amazing.;)

The only issue I had was with the lack of proper and timely delivery of the product, and the communication between myself and the team. The writer herself (the 2nd one; i was waiting for the 1st one for a few days and no response) was AMAZING and responded favorably. Her work - out of this world! When I did complain, I wasn't really addressed; rather, i was told I would have a second writer, and that was that lol I didn't really push it, and I'm kind of okay with not, because, as I said, the final product floored my expectations, so even that was WAY WORTH IT.

So, the only issue was the customer service and professionalism w the issue above. They did make up for it by apologizing, assigning me the 2nd writer, and writing a free cover letter for me, which is a great extra resource to have.
Would I return? I would hesitate a bit bc I would worry I would have to go through a few days of awkward back and forth, but YES. I now believe I have one of the fiercest resumes alive! HAHA Even if they deliver a few days late, WHO CARES! THE PRODUCT IS FREAKING AMAZING!

Date of experience: May 30, 2017

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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