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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
I regret wasting my money on their "service". There are no "professional writers" on the platform - someone takes the CV you provide them as a starting point, puts it through ChatGPT and send you whatever it regurgitates. The second Draft they created was even worse.
Penelope was a pleasure to work with. She was very professional, created my perfect resume.
Date of experience: May 11, 2021
It was a great boost to my resume. I want to thank you for that.
Date of experience: December 18, 2019
Helped me highlight my strengths and word them in a way that made me shine,
Date of experience: January 26, 2021
All critiques were on point and i felt the review was very thorough and unbiased.
Date of experience: May 20, 2021
Was very easy to work with and I got an amazing resume and cover letter.
Date of experience: February 9, 2021
Excellent job done! They got the Resume and Cover Letter correct on the 1st try!
Date of experience: June 13, 2016
My resume is more professional. And i am confident it will get me more interviews.
Date of experience: May 31, 2016
I am satisfied with the service I received - my resume looks like a quality document
Date of experience: May 25, 2022
Laura was very helpful and gave me a detailed and insightful review of my resume.
Date of experience: February 4, 2020
Top Resume was extremely helpful and worked well with me to create a professional resume.
Date of experience: July 13, 2016
Very nice to work with answered my questions and even helped with some computer problems
Date of experience: June 15, 2021
I only needed to make a few adjustments, and I already have interviews lined up.
Date of experience: September 7, 2021
The experience was both very easy and rewarding! I have and would recommend to all.
Date of experience: November 17, 2020
Great experience! The person assigned to me communicated very well every step of the way.
Date of experience: October 3, 2022
I had a great experience overall! Very helpful! I would definitely try this service again!
I wanted to try it out.
Date of experience: June 16, 2023
I was pleased with my experience. In all honesty, it was done fast yet professionally
Needed a resume went to trustpilot to TopResume had good reviews so I went with them
Date of experience: April 4, 2023
Good Day,
My experience with TopResume did not start on the right foot. There was a lack of communication and understanding of basic requirements and timelines associated with package purchased (Which seems to be a common issue with other clients). After few unpleasant emails with sales reps and some phone calls, I have been contacted by Laurie C. Who assured me that she will rectify. Although she kindly offered a compensation for the inconvenience which I highly appreciate, I had to decline as I value experts advice specially that english is not my first language. That is why I hired TopResume.
Less than an hour later, I did receive an email from Joe (the designated writer) and we scheduled a phone call to discuss my resume, skills and qualifications. During our conversations, Joe demonstrated high level of professionalism in understanding my needs from the get go. I have elaborated on major projects in my portfolio with technical details and information. It drew a smile on my face reading the first draft delivered and see how he incorporated keywords and phrases to highlight major aspects in my career in a very professional manner without missing a single detail. I was specially impressed with his familiarity with technical terms related to construction and project management.
It is worth mentioning that Joe delivered the first draft in less than two business days ( there were barely any revisions needed except few minor additions which shows great attention to detail). He is very responsive, friendly and experienced. His willingness to exceed his client's expectation and providing topnotch advice turned what was a frustrating experience into a positive and productive one. After going through moments of regrets during the early stages, I am now interested in exploring other services and offers they provide.
To sum it up, they do have communication issues with their first line ( sales and support) but they show high level of integrity and responsibility to rectify to your satisfaction. If you're having the same issue I had, ask your customer support rep to connect you with someone who can help you. They definitely have a team of highly qualified writers that are experts that can transform your resume and provide topnotch service.
Date of experience: April 28, 2016
I got more than expectations, with two different versions
Date of experience: November 21, 2023
I am so happy with my decision to use TopResume. They gave me a fresh look I didn't know I needed.
Date of experience: February 3, 2022
They do exactly what they say. It was very easy to get the info in and I'm happy with the results.
Date of experience: May 26, 2021
I got some really good free notes on my resume and some ideas of what i can do to fix them.
Date of experience: February 24, 2020
Thank you Sharla and the team at Top Resume, your service was fantastic and Sharla was very responsive to my feedback.
Date of experience: February 24, 2017
TopResume came with a recommendation by the alumni organization of my former employer, a top tier consultancy. As a first step they give a free review of my old resume, which of course was designed to win me as a customer, but it actually contained a lot of useful information if I wanted to overhaul the resume myself. Since I am not good with bragging, I decided to have T. R. work on my resume, cover letter and LinkedIn. Once I was past the initial forms, the service was very personal and to the point. The editor asked a bunch of questions on my old resume, what I am looking for; sample job postings, what I personally liked and disliked about my previous resume etc etc. Even the first draft of the new resume was extremely well written and to the point. The subsequent interaction to edit the resume was easy and the responses were quick and to the point. After the resume and cover letters were done, I got a word document with instructions as to how to overhaul my LinkedIn profile. I can already tell about the dramatic improvement of this profile that I am now getting much better matched job references on LinkedIn! And last but not least the editor announced that she would be available for minor edits for specific job postings even when the "main" job was done.
Overall I think the service is very much worth its money and I believe I now have the best written resume of my life. The documents have strength and just enough bragging to not make me uncomfortable.
I recommend two minor things to TopResume to further improve:
1. There is a questionnaire in the beginning to give the writer a chance to learn more about what I am after. While the questionnaire is good, the web form is spread out into too many little webpages. I tried to browse them to find out what kind of information I should collect and suddenly a page opened that stated that my form has now been submitted and cannot be edited anymore. There should be a better button that warns me ahead of time that I am going to submit at that point.
2. The time to review the final result is pretty short. I did not have time to really look at my documents and suddenly I got an email that my order is now closed. Luckily I can still contact my writer after the job is done (see above), but it would be great if the editing period could be slightly longer.
Overall: Great service, keep it up, and I can't wait to see the results of my job hunt!
Date of experience: February 22, 2017
I have been dealing with this horrific "company" for months and it has hands down been the worst experience of my life. I have been trying to get a refund for the past 3 months, and have been mistreated by TopResume countless times. Not only did they deliver a product with numerous mistakes, the resume and cover letter was also not up to par. After having no success using their product (could not even get an interview using their cover letter and resume), I was told I could either have someone rewrite my resume or have a refund. I chose a refund and was promised to get it within a couple of business days, only to have the company come back several days later to say they decided not give me a refund after all. You cannot promise your customers a refund and then deny it afterwards. They have repeatedly tried to force me to continue working with them despite going back on their promise to give me a refund. You also cannot force unhappy customers to work with you, especially when the customer service has been horrific and the product was not what I paid for. I say all of this to say I have called and emailed countless times, only for TopResume to continuously refuse to give me my money back, and to take days and sometimes weeks to respond to me. When I do eventually hear from them, it is a different person every time (it genuinely seems like this "business" is run by one person who is pretending to be different people), and they lie and pretend as though their "team" is reviewing my very simple straightforward "case", say they will get back to me within 1-2 business days, then they wait another week or so and tell me they won't give me a refund and try to force me to continue working with them. This happens every single time like clockwork, so it is clearly a scam and they have no intention of giving me my money back. As I mentioned, I have been dealing with this issue for 3 months now, and they have yet to refund my $219. Save your time and your money, and go to a different company that actually respects their customers and delivers quality products. If you are unsatisfied or run into any problems, they will never resolve your issue, will drag it out as long as they can and will not give you a refund despite how terrible they treat you and how awful their product is. They don't care about their clients whatsoever, and must be extremely desperate for money if they are unwilling to provide a refund after so many errors and poor treatment. This company is a scam and should be shut down. Absolutely dispicable.
Date of experience: May 8, 2023
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi Joakim,
We appreciate your positive feedback! We're thrilled to learn about your excellent experience. Your satisfaction remains our top priority. If you ever require further assistance in the future, don't hesitate to get in touch.
Your support is highly valued!