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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.5%
Positive
167
Neutral
5
Negative
21
View ratings trends
114
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user monicas169
Arizona
2 reviews
6 helpful votes
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July 3rd, 2018

Thought I would be getting a resume that was keyword and scan- friendly... nope! The persons who reviews the initial submission offers great suggestions but thats not who writes the resume! Got 2 revisions with massive gaps not sure if she even understood my skills and experience they basically rearranged some of my original resume and then put fill in blank experience/skills here. I could have done this myself and saved my money! The cover letter was great but the resume was lousy. I feel ripped off!

Date of experience: July 3, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Monica,

We are sorry for the experience you have had and apologize for the delayed response. We offer multiple revisions to our clients to ensure that they are satisfied with the final product. Please email support@topresume.com with reference to this email so that we can properly assist you. We look forward to hearing from you.

Thumbnail of user darlaw17
California
1 review
0 helpful votes
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March 28th, 2019

I can appreciate the honest feedback and informative suggestions. Upon taking a second look at my resume with the critique in mind, I can see my errors. Thank you for helping me put my best foot forward.

Date of experience: March 28, 2019

Thumbnail of user hildav11
South Africa
1 review
7 helpful votes
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February 12th, 2021
Verified purchase

I appreciated the feedback. Did not think I was going to get any at all. The language used was gibberish to me and no suggestions on how to adjust or fix it. To get your CV professionally written is way too expensive, especially for people without an income. Felt more like I fell prey to an organisation, not as interested in helping people, but rather to make a huge profit.

Date of experience: January 13, 2021

Thumbnail of user ndc
California
1 review
1 helpful vote
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September 1st, 2017

I'm hoping that it will get better, but I was stunned by the gobbledygook that was submitted as a first draft. None of it makes sense, and it's apparent the writer doesn't have a clue about my industry, skill-set, or work. The language used is meaningless and made unintelligible by the excessive use of abstruse trendy terms and hyperbole. I seem to have been assigned fictitious skills and experience that on second glance were incomprehensible.

Date of experience: September 1, 2017

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi there, We'd like to make sure that the rest of your experience is much better! To do so, we'll need your full name and email address. If you could provide this information in a direct message on our Facebook page, a customer care representative will help out right away.

Thumbnail of user jeffh137
Georgia
1 review
0 helpful votes
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October 19th, 2016

I rarely write reviews, however I felt this was an instance where I needed to reach out and let prospective clients hear about my experience. I worked with Fred on my resume and he communicated throughout the process, which was speedy and productive. There are services that charge 2-3+ times what TopResume charges, and I just can't see the value. Fred and TopResume did a terrific job in terms of speed, quality, and value. Thanks!

Date of experience: October 17, 2016

Thumbnail of user nikkim152
Georgia
1 review
1 helpful vote
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December 28th, 2020

If you are looking to have your resume done to optimize your job search, please avoid this company and take your time and research other more personal resume writing companies. This is a business more focused on scale and pumping out as many resumes as possible rather than taking time to craft truly personalized resumes that increase your visibility and showcase your professional talent. After 1 year of using the resume tailored by this firm, I received little to no hits on the jobs that I have been applying for. After showing my "redone" resume to my friend in HR, she told me that she would pass immediately on the resume because it made me seem like I was less experienced than I actually was. After an hour working with her, I updated my resume and started getting more hits from my applications. I know it's tough times now so please look for a service that will take the time to do this service right, and give you value for your money.

Date of experience: November 28, 2020

Thumbnail of user chrisc1944
Virginia
1 review
4 helpful votes
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January 7th, 2021

Was open for suggestions on updating resume. Resume writer basically cut my resume in half, which again I was fine with given my experience. His cut and paste job, did not match up achievements and jobs. Pointed out to writer on portal, and cut canned responses, but nothing about my direct input. Customer Care is a chat bot, nothing else. Been waiting days for a response! Don't waste your hard earned money here! Complete waste!

Date of experience: December 8, 2020

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Chris, our Customer Care team would very much like to assist you with this to ensure you get your revised documents completed as quickly as possible. You can reach us at support@topresume.com or 800-604-1929. We hope to hear from you soon.

Thumbnail of user rafaelm34
Texas
1 review
0 helpful votes
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May 27th, 2016

I was concerned on if I should hire a professional resume write. I was assigned a writer who had drafted me a new resume and cover letter in a short period of time. She mad several follow up text to insure my satisfaction. After posting my new resume I received 3 employee contacts within 24 Hours. Very Satisfied with TopResume. They Delivered as promised.

Date of experience: May 27, 2016

Thumbnail of user ginal474
Illinois
1 review
2 helpful votes
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September 15th, 2022
Verified purchase

I needed a resume makeover, because I felt that some of the old rules of what to include where holding me back. The finished product was completely different than the one I started with and elevated my experiences more than I could have imagined. It was visually pleasing and eye catching. They enhanced the wording, used active language, and highlighted my achievements in my most important roles without downplaying my other experiences. Overall, I'm very pleased with the experience and would recommend.

Date of experience: September 15, 2022

Thumbnail of user jeremys610
Illinois
1 review
6 helpful votes
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March 19th, 2021
Verified purchase

This was the worst experience I have had with a company. They have a no-refund policy! Beware. My writer was out sick and after trying to reach them I got an email that they did not know their writer was sick. They missed the deadlines of drafts, and the connected me with a writer who just put something together. IF you are an executive or higher level job seeker do not use them. This is not a company you want to put your faith in for your career.

Tip for consumers:
Find a personal freelance writer to use, not the hard to reach online company.

Products used:
Resume and Job Posting

* TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality

Date of experience: February 17, 2021

Thumbnail of user joelh36
California
1 review
0 helpful votes
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June 9th, 2016

TopResume is an honest company with clever marketing. I clicked their link button on a job search website for their free resume critique and was thrilled to receive a thoughtful, detailed analysis. So, I bought their service. The process was smooth. I felt seen and respected. The finished product is light years from my initial work. I feel confident that these revised documents will get me in the door and on the way to my new career.

Date of experience: June 8, 2016

Thumbnail of user katarinan1
Illinois
1 review
0 helpful votes
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March 10th, 2017

I had a really positive experience using Top Resume. They were able to condense my points and use more powerful language than what I previously had. The writer was attentive with my concerns and extremely effective. Hoping to land some job interviews soon.

Date of experience: March 8, 2017

Thumbnail of user mikei19
North Carolina
1 review
0 helpful votes
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March 28th, 2017

This is truly one excellent resume service company. Very happy with the way Megan tuned up my outdated resume. She was very patient with me especially when I had emailed her several times to adjusted and fine tune my resume.

Thank you TopResume

Date of experience: March 25, 2017

Thumbnail of user jakes441
New York
1 review
0 helpful votes
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June 15th, 2021
Verified purchase

Working with Julie B was fantastic and she completely re shaped my resume, cover letter and linked in profile. I cant thank her enough and I definitely know where to come when I need another revision. Best purchase i've made in a while!

Date of experience: June 15, 2021

Thumbnail of user armandor13
Florida
1 review
5 helpful votes
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December 29th, 2015

I paid for the executive package and just like others received a template with bullets and no value was added to my profile. The called LinkedIn writing service its an scam, the person that did this took 5 minutes of its time and copied and pasted information from the template to another word document. This company shows no respect for the customers and the money we spent on their services. I do not recommend TopResume services to anyone. Shame on me after reading this reviews that decided to give it a try.

Tip for consumers:
Do not use this site... its a waste of your hard earned money!

Service
Value
Quality

Date of experience: December 29, 2015

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Armando, We appreciate you sharing your experience with us. Please email us at support@topresume.com and we'll work to ensure everything gets sorted out. Thanks.

Thumbnail of user samanthaj358
New York
1 review
0 helpful votes
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November 9th, 2021
Verified purchase

The results I get from my brand new resume, cover letter and LinkedIn page are phenomenal. It was user friendly and done very quickly. Customer service was fast and friendly. The only part of my experience I was disappointed with was the Recruiter.com Resume Distribution Service. I DO NOT recommend this as it is no different than signing up for job alerts on any recruiting website. It is mostly spam and no real prospects, its more harm than help to have to sort through scam interviews and recruiters.

Date of experience: November 9, 2021

Thumbnail of user andrews441
Israel
1 review
0 helpful votes
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April 5th, 2018

They really dove in to what my resume needed and got it into great shape! I am very impressed! A lot of times with these online services it's a toss up with what you get, but I'm going to be sure to use them again going forward

Date of experience: April 5, 2018

Thumbnail of user benjamins47
California
1 review
1 helpful vote
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August 4th, 2016

One thing I like about this company or the consultant assisting me is the promptness. Even on weekends when I sent my email responses late in the evening, I get swift response early the next day. My resume looks very professional as a result of their revisions.

Date of experience: August 2, 2016

Thumbnail of user terrym89
Georgia
1 review
0 helpful votes
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February 24th, 2016

Thank you TopResume. I submitted my resume that I was getting no views from employers. Then within 2 days of posting it on job boards I am finally getting noticed and I have got 1 interview scheduled. Again Thanks TopResume for the help in opening the door.

Date of experience: February 24, 2016

Thumbnail of user justinr156
Colorado
1 review
5 helpful votes
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June 6th, 2018

Don't bother using this service. They will take a very long time getting your resume complete. It's been over a week since I paid them and they still have not even matched me with a writer. Since they do not offer refunds, you are at their mercy.

Date of experience: June 6, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Justin,

We are sorry for the experience you have had and apologize for the delayed response. I had trouble locating your order without your full name. Please email support@topresume.com with reference to this email so that we can properly assist you. We look forward to hearing from you.

Thumbnail of user jimm1030
Texas
1 review
7 helpful votes
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December 6th, 2019

I would rate company "0" if possible. Draft provided was poorly written, filled with gaps, errors, mistakes, misspellings and poor grammar. I contacted the writer via email, (as no phone conversations with writer are permitted), stating my concerns and requesting a refund. At that point all communications with the writer went dead. Next I contacted Top Resume customer service by phone to express my concerns and to request a refund. I'm still waiting. Very unprofessional, misleading and deceptive practices.

Date of experience: December 3, 2019

Thumbnail of user ilenew2
South Carolina
1 review
2 helpful votes
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December 11th, 2016

I submitted my resume for review over a week ago. After receiving communications from Katie Warren and actually thinking that she could help me land a new job I went with a payment plan for a total rewrite. It is now exactly one week later and I have not heard one word from my so called "writer". I emailed both her and Katie only to get an email stating she would have the writer contact me as soon as possible.
I have now requested a full refund as I have yet to receive one thing from them and they do promise a refund or your money back.
Lets see if they do... will keep y'all posted.

Date of experience: December 9, 2016

Thumbnail of user mikej246
Texas
1 review
0 helpful votes
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March 22nd, 2018

I worked with Jay at TopResume. It took us, working together about a week, to complete my cover letter and resume. Jay did all the work, l only had to ask for revisions if I wanted them or make the changes for his review and thoughts. It was fast easy and very professional. Many likes on my new resume. Thanks TopResume and thank you Jay. Oh, 2 job offers in the first week.
Mike

Date of experience: March 22, 2018

Thumbnail of user anthonyf349
Ohio
1 review
3 helpful votes
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June 12th, 2020

They barely even tell you what is going on. They don't even ask you any questions outside of sending them your resume and a couple of questions. They say its a very collaborative process, but it is not. They don't really respond to emails. Also, it took them forever to assign me a writer. I had to complain before they gave me one. I asked for a refund prior to them starting to write my resume, but they said all sales are final. I would never use this service again. Don't bother wasting your time unless you think some guy throwing your resume together in 30 minutes on a Sunday night is worth 200 dollars

Date of experience: March 25, 2020

Thumbnail of user chrish888
Florida
1 review
2 helpful votes
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January 25th, 2019

I held a job for a long time before being "awakened" recently by being laid off. I had not even thought about updating my resume for years. TopResume asked good questions and portrayed me right. Moreover, my consultant knew what are now considered the "dos and don'ts" of resume drafting today, something about which I had no clue. After several drafts, the final result was highly appreciated by me.

Date of experience: January 24, 2019

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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