TopResume

I was promised my resume on 14 May, but it is now 29 May, and I still do not have a resume, and Top Resume is now refusing my refund of $349.00. I contacted Top /resume on 10 May to ensure I would get my product by 14 May, and they promised I would; well, I didn't. I then found out they are outsourcing to others. They do not answer calls and take at least four days to respond to an email. You will not be able to get in touch with any except through email if then which will then default to someone for whom English is not their first language. Yes, you can tell by the sentence structure. Please don't use Top Resume. The other name used by Top Resume, according to the address on the Better Business Bureau site, is (was) not listed as Top /resume. When I go back to search, I can't find Top Resume using the Lexingotn Ave, New York address.

Nathaniel was great in our phone call appointment. His reassurance of how my resume looked with summaries posted for every job gave me confidence. It was surprising and gave me worry because other experts often state, resumes should be short, concise and in bullet points. Outside of this, the waiting to be assigned a writer was a bit longer than expected.

My experience with TopResume.com was nothing short of a disaster. I opted for their 48-hour rush service, paying a hefty $75 fee, with the expectation of receiving a professionally crafted resume in a timely manner. However, not only did they fail to fulfill their promise within the specified timeframe, but they also had the audacity to charge me regardless.

To make matters worse, their communication was abysmal. After I reached out to inquire about the status of my order, they conveniently stopped responding altogether, leaving me in the dark about the progress of my resume.

When I finally received the finished product, I was utterly disappointed. The quality of the resume was subpar, to say the least. It was riddled with errors, lacked coherence, and resembled something one would expect from a high school student rather than a professional service charging exorbitant fees.

Needless to say, I will never be using TopResume.com again, and I strongly advise others to steer clear of their services. They are nothing more than a scam, preying on individuals seeking assistance with their resumes while failing to deliver on their promises. Save your time, money, and sanity by looking elsewhere for resume assistance.

The company, after acknowledging that it was delayed in providing a draft, offered a $50 dollar discount off the $699 price tag. I had asked for customer service to downgrade my service from the moment a writer was assigned on day 4 of my process. Support services finally contacts me on day 9 to let me know that since a draft has been completed, they can't downgrade my service. Makes no sense since I paid for an expedited 2-day service that took 6 days. Please save your money. They are selling a premium service they are not resourced to provide.

Title: Extremely Disappointed with TopResume's Elite Executive Priority Package

I purchased the Elite Executive Priority package from TopResume on 8 May 2024, expecting top-tier service given the premium price of $749 USD. Unfortunately, my experience was far from satisfactory. Here's a detailed account of my experience:

1. Missed Deadlines:
- I filled out all necessary information on 8 May 2024 and was promised the first draft by 10 May 2024.
- Despite this commitment, I did not receive the draft on time. After multiple follow-ups with the Account Manager, I was informed that they were still searching for a writer.
- The first draft was finally delivered on 16 May 2024, well past the promised deadline.

2. Poor Quality of Work:
- The resume and LinkedIn profile provided were of subpar quality, significantly inferior to my current resume and LinkedIn profile. This is unacceptable, especially considering the high price and the promise of working with top 1% resume writers.

3. Unresolved Refund Request:
- On 13 May 2024, due to the delays, I requested a refund, which was ignored.
- Upon receiving the poor-quality draft, I reiterated my request for a refund. TopResume offered only a 15% refund and encouraged me to continue with the project, which I declined.
- Despite numerous follow-up emails, my request for a full refund was consistently ignored until 6 June 2024, when TopResume reiterated their refusal to provide a full refund.

TopResume was highly recommended by various websites, and I had high expectations for their service. However, the combination of missed deadlines, poor-quality work, and unprofessional handling of my refund request has left me extremely dissatisfied.

I cannot recommend TopResume based on my experience and urge potential customers to be cautious before investing in their services.

Overall it was a good experience, just delayed at times. Resume writer was very easy and pleasant to work with and connect. End result was great.

I have yet to receive a response on my purchase of Resume posting service

My experience was great. My writer Jaden was very attentive and helpful. He listened to my wants and needs and applied them accordingly.

They delivered and responded very fast and were very efficient.

Everything was fine although the file version process is not great

upgraded to CV

You need to make the resumes more editable for people, and the margins are outside the print range. The only reason I know this is because I now have a friend who is a Word power user modifying it further...

It was an ease and pleasure experience. The service was great and the response was quick.

I wasn't sure what to expect but was completely surprised with the amazing feedback that was given.

A bit slow on finding the match writer and need certified & enrichment of your solutions to meet the needs

Keith was amazing to work with and catered my resume to my experience and my needs, Leah's providing guiding feedback.

Helped give me a better idea of what I should have in my resume

I had a great experience as a career changer I was able to get assistance in making a resume that highlighted how my past experiences will help me be an asset in my new job career

Well written resume and specific to my needs. Made adjustments to reflect my skill set.

I am very pleased with my resume done by Pat, my assigned resume writer. It is the most professional resume I believe I have had so far and I am trusting that it will help me in landing the job that I have been hoping for.

I paid an additional $75.00 to get my resume in a 48 hour window. This did not happen in getting my resume in 48 hours and therefore Top Resume refunded my fee.

I was concerned about the process at first, but my writer, Nora, was absolutely phenomenal! She quickly and effectively took my input documents and reviewed my portfolio before crafting an absolutely brilliant resume, cover letter, AND LinkedIn profile update for me. I could not be happier with the experience OR the final product. Giving feedback and edit requests was perfectly painless and quick, and rewrites were turned around almost immediately. Again, I could not be happier!

My experience was top-notch, I am very pleased with the improvements made to highlight my experience and polish my resume, cover letter and LinkedIn resources.

The process was smooth and my representative was easy to work with.

Having to pay for a service online was concerning. Matters were made worse when service fell behind due to a spike in business. I followed protocol and sent a message in wondering about my order. Shortly thereafter I was surprised by a phone call, 2 as a matter of fact. A gentleman left me a message letting me know about the spike in business, that they are doing all they can to connect me to an expert in my domain and that for the inconvenience they are offering me a free thank you letter. The personal connection instantly made me feel better about the whole process. Shortly thereafter I was connected with Faye the expert who rewrote my resume. After a few revisions I was truly impressed by the language, format, and professionalism with which Faye communicated. Although the beginning of my experience was a little rocky, TopResume has proven to be an expert not only in customer service but in the construction of a resume that is worth the cost. I would recommend this service to others based on my experience.

Initially I was concerned about sending online texts as communication but it worked and I did receive a call based on my concerns hence the 5 stars

I ordered the resume / cover letter combo. The first draft of my new resume contained quite a few formatting and grammatical errors. I contacted Customer Service, and as I understood their response I was not buying a finished product, but the opportunity to collaborate with a writer. Apparently my part of the collaboration was proofreading. I was not offered a full or partial refund, nor the opportunity to work with a different writer. I wonder if Top Resume has grown too fast to maintain their quality of service, as their reviews from several years ago are really excellent.

They took my daughters resume and made it a lot better than I could do.