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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.5%
Positive
167
Neutral
5
Negative
21
View ratings trends
114
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user ra187
Illinois
1 review
0 helpful votes
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November 12th, 2020
Verified purchase

Had a great experience from start to finish. TopResume's team was responsive and considerate, and provided an amazing service and a professionally done resume. I plan working with them again in the future.

Date of experience: November 12, 2020

Thumbnail of user shawnr473
New York
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

My writer Adam was fast and efficient. He took my resume and questions and had the first draft ready in a few hours. Companies are reaching out to me more, so TopResume works!

Reason I chose this business:

It was on indeed and most reviews were good.

Date of experience: June 29, 2023

Thumbnail of user davidl348
Georgia
2 reviews
2 helpful votes
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October 20th, 2016

So let me start with the bad. Which of course, the price. It is expensive, but so is pretty much anywhere you get your resume done. It is actually quite a bit cheaper than some other places I saw.

I thought the person who did my resume did a fantastic job. I am in the culinary field and she had a great understanding of how to sell my good points. There were a few revisions but they were fixed perfectly. A+ from me

Date of experience: October 17, 2016

Thumbnail of user donnaw2179
Massachusetts
2 reviews
0 helpful votes
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July 4th, 2023
Verified purchase

This process was easy and super convenient. Alex completely understood what I was looking for and knocked all three documents out-of-the-park! Already recommended Top Resume to friends!

Reason I chose this business:

They provided a free data assessment that really prove my résumé was off from what I was looking for for my next job. The 35% off sale was an awesome incentive to make me finally update these out of date documents.

Date of experience: July 4, 2023

Thumbnail of user michaelg3869
Virginia
1 review
0 helpful votes
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December 9th, 2021
Verified purchase

Had to change writers mid-stream... Original writer became unresponsive.
Final resume contained a typo that I did not notice until the resume was used for a few applications.
Process is easy to follow.

Date of experience: November 9, 2021

Thumbnail of user danij41
Georgia
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

The rep I worked with was informative, very efficient and did an amazing job helping me create a resume that reflected me as a business professional far better than I could do myself.

Date of experience: January 2, 2023

Thumbnail of user calvins26
California
1 review
0 helpful votes
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July 17th, 2016

I worked with Barbara P. And she provided me with a very professional and clean marketing tool of myself. We were able to capture everything I was looking for with only one revision, I wish would have had Barbara freshen up my Linkedin profile when they offered me that service at a discounted rate.

Date of experience: July 14, 2016

Thumbnail of user sherylj4
New Jersey
1 review
8 helpful votes
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August 30th, 2015

Multiple spelling and grammar errors. Literally cut and paste sections, word for word, from my original resume. Seemed very rushed. I felt like they received my money and rushed through the process very quickly to get rid of me. How does a 'professional' writing service submit a document without proof reading? Unacceptable! Very disappointed.

Date of experience: August 30, 2015

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Sheryl, We appreciate you reaching out to us and sharing your concerns about your experience. Please email us at support@topresume.com with your information/order information and we'll work to get everything sorted out. Thank you.

Thumbnail of user cheryls346
Ohio
1 review
0 helpful votes
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March 20th, 2019

TopResume did a fabulous job of answering my questions throughout the process and produced an exceptional product that produced significant interest, calls, interviews and ultimately enabled me to obtain a rewarding position quickly.

Date of experience: March 19, 2019

Thumbnail of user katherinef472
North Carolina
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

I am so happy I used this agency to help with revamping my resume, cover letter and LinkedIn profile. 10/10 customer service, quality of work and efficiency!

Date of experience: January 22, 2023

Thumbnail of user johnw669
North Carolina
1 review
0 helpful votes
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June 8th, 2017

Fast, responsive and thorough. I had a great experience working with TopResume. After completing a PhD and striking out on the academic job market, I needed help re-branding myself and selling my skills to a new field. TopResume made that easy; I feel like I didn't pay nearly enough for the amount and quality of service I received. I particularly appreciated how thorough my resume professional was in responding to my questions and concerns and soliciting feedback and input from me. Highly recommend.

Date of experience: June 6, 2017

Thumbnail of user niranjant
Massachusetts
1 review
1 helpful vote
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July 18th, 2017

I would recommend this company to fellow job seekers. Their service is prompt and courteous. Their resume writer was also very professional and at the same time maintained a good human touch. I haven't yet got a job, but it's only been a week and I am getting more calls from recruiters than before.

Date of experience: July 18, 2017

Thumbnail of user christinar142
New York
1 review
2 helpful votes
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October 30th, 2018

Do not waste your time or your money with this company. I usually never write reviews however, this experience was awful so wanted to warn others. I spent over $400 on their services and got back a resume that looked like a high school student wrote it. They kept throwing different writers at my resume, and each one came back worse than the other. They have no knowledge on how to format or write a resume, it was very entry level. I have over 20 years experience in my field with 2 Masters Degree and my resume looked like I was applying for a $10 job. All the information that I provided them, skills, experience etc was not shown in the resume, even after several times of telling them that this information was missing. Horrible customer service, their customer service rep called me due to me wanting to speak with someone about the issues, and she was rude. They will not give you a refund, their quality is horrible, and the writers have no clue what they are doing.

Date of experience: October 30, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Christina,

We're sorry for the experience you have had and always strive to provide our clients with exceptional customer service. We offer multiple revisions for all orders until the client is satisfied with the final resume form. Please email support@topresume.com with reference to this order so that we can better assist you. Thank you.

Thumbnail of user denisef317
Washington
1 review
0 helpful votes
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March 23rd, 2021
Verified purchase

Warren transformed a stale document to better show off the skills and accomplishments achieved. He provided excellent advice on techniques and content to avoid to limit potential filtering for age. Due to the highly specialized nature of my experience, I don't expect my search to be an overnight success. I am, however, confident that I now have a resume that will support finding the right fit.

Date of experience: March 23, 2021

Thumbnail of user notn19
Florida
1 review
0 helpful votes
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March 17th, 2023

Do not trust those fake five star reviews. This company is a total scam. I've purchased a package from them and got nothing. And now fighting with them to get my money back.

Date of experience: February 15, 2023

Thumbnail of user johnc9762
New York
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

I am terrible writing about myself so when Andrew gave his unbiased opinion and what changes I could make to help my resume be better it helped tremendously. Thank you so much Andrew!

Reason I chose this business:

It was attached to resume.io it was like the icing on the cake.

Date of experience: February 23, 2023

Thumbnail of user pablom36
TW
1 review
0 helpful votes
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October 30th, 2017

I received a brief resume review from their team of experts, and the experience was both revealing and joyful. As I read their analysis, they were on the spot with each an every single detail about my professional career. You can tell they take the time to really read and grasp critical information about your resume, as their feedback is about you as a candidate, not a pool of candidates. It truly help me to see my own resume from a total different perspective, and what I was lacking to succeed in shortlisting. I will definitely recommend my network to use TopResume services for their professional growth. Regarding their pricing, I believe it cancels out with the value they provide. In the end, if you are going to get someone else to read your resume, I'd say: stop right there, and let professional, TopResume executives, do their job.

Especial thanks to Emily Gardner

Date of experience: October 30, 2017

Thumbnail of user stevenl1020
Utah
1 review
0 helpful votes
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April 13th, 2021
Verified purchase

I exchanged multiple versions of my resume and cover letter with my resume writer. He was responsive to my requests and provided changes in a timely manner. It might be nice to have a little more time to review and make edits than 7 days when you order the executive package that includes linkedin since we're exchanging more documents at the same time.

Date of experience: April 13, 2021

Thumbnail of user jillianh20
California
3 reviews
1 helpful vote
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March 18th, 2019

I was very happy with the updated and newly formatted resume I received from TopResume
I am currently a Director in Student Services in higher education but wanted to go a different direction with my job search. I worked with Sara W., she was fantastic. Communication was spot on and was able to get my resume geared to the direction I wanted to go, out of higher education. She asked questions and was able to decipher what I was saying with out me having to go in to long dissertations.
I have my 3 adult kids ready to submit their resumes for a upgrade to help them get the interviews they are looking for.
I recommend this services as it cut my time way down on working on this and feel the cost is worth my time.

Date of experience: March 18, 2019

Thumbnail of user bena122
South Carolina
1 review
5 helpful votes
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January 10th, 2019

Her suggestions made absolutely no sense. It was like she didn't even look at it. She suggested focusing on "results" instead of "actions" which I agree with, but then she sites, literally, a result I had (sales growth) as an example of what I was doing wrong. She must have not read it or been completely incompetent.

Date of experience: January 10, 2019

Thumbnail of user bryans66
Texas
1 review
0 helpful votes
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January 21st, 2017

I was really impressed with TopResume. They did a great job doing a complete overhaul of my resume, not just changing a few words. We also agreed to do a new cover letter, that was very professional and helped spotlight my strengths along with an update on LinkedIn profile.

Lynda, the writer assigned to help me, was quick in her communicating how the process worked and make any changes I needed. I would strongly recommend TopResume for anyone that needed to update their resume, cover letter, or LinkedIn profile.

Date of experience: January 19, 2017

Thumbnail of user shawnm457
Illinois
1 review
0 helpful votes
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September 6th, 2020

I am a marketing professional with more than a decade of experience and I paid for a resume to be written to help me advance my career. Not only in over 1 month's time did I not receive any communication other than an intro email and a resume draft written by what could be 5th grade level, they offered to reassign me to another writer with the guarantee it'd be done in 3 days or less. It's been 5 days since that guarantee and I still haven't heard from a new writer. I had to call each time to find out the status, or lack of status, only to be ended by someone named rachel who is arguable the rudest customer service person I've come in conversation with.

This place is the biggest scam in the industry. I had questions about it before purchasing, but if i can save you or another person from making this company another penny, my job is achieved.

Date of experience: August 7, 2020

Thumbnail of user carold90
Washington
1 review
0 helpful votes
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May 14th, 2017

I recently had my resume and cover letter reworked by TopResume. I received the final draft on a Monday and spent time using it to apply for jobs and updating my resume on different job sites. In the first 10 days I had some calls from recruiters and three interviews set up. As well, after receiving the final draft, I read an article on what employers look for in soft skills, I was happy to learn that TopResume did an excellent job of incorporating these soft skills into my resume by the language they used. I would recommend TopResume to everyone!

Date of experience: May 12, 2017

Thumbnail of user kwadwob
New York
2 reviews
1 helpful vote
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August 30th, 2016

The person I was assigned to for my review was pretty helpful. He submitted my first draft within 2 days and was pretty hands on with any concerns I had. At one point it took him 3 days to get back to me, which is a pretty long time considering you have only 7 days after a resume is submitted to finish any edits you might need. However, he was more than willing to assist me past the due date to help me with any changes I needed. I've only experienced one reviewer so I cannot say anything about the rest of the people they worked with but mine was pretty good.

Service
Value
Quality

Date of experience: August 26, 2016

Thumbnail of user kellyl120
Massachusetts
1 review
0 helpful votes
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July 6th, 2017

I have been trying to update my resume on my own for about 5 years. I felt like I could never get it right. Recently, I heard about this company but I was a little skeptical paying for an on line service before actually seeing the product or at least a sample of what to expect. I must say the name speaks for itself Top Resume. I 'm so pleased with the outcome and the process was simple and painless. I plan on purchasing the cover letter as well.

Date of experience: July 6, 2017

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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