TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
First off - you only have a few days to complete the entire process of which my "professional" took several of it just to respond. And dont think of getting any help after the sale unless you want to by something else. I have emailed and sent messages and zero response. My resume was called vague and unflattering by an executive search firm. So much for "Top" Resume. So disappointed.
Products used:
Executive priority resume service
Date of experience: February 4, 2022
I thought it would be helpful to get a second opinion on my resume. The reviewer criticized my passive language (is, was, had, have, etc.) and overuse of certain words and phrases. This was disappointing because my resume contains absolutely no passive language and the words/phrases that were flagged for overuse ("managed" and "collaborated with") were each only used a single time. It didn't take long for me to realize that my "critique" was designed to get me to fork over for one of TopResume's full (and very expensive) services. Proceed at your own risk.
Date of experience: July 3, 2017
I had the pleasure of working with Kathy to help polish up my resume. She took all my considerations and turned them into a great final product. I would recommend TopResume to anyone that isn't fully confident in what they already have on their resume.
I love my new resume. Thanks TopResume!
Date of experience: April 20, 2016
TopResume is a fantastic service. I knew my resume needed to be improved, but I just didn't think I could word it properly. I needed something new and decided to take a chance. I was so pleased with the final product, I just wanted to send it to everyone. TopResume's writers have a way of wording things and making you look like the professional you are. I would highly recommend this service. They really know what their doing.
Date of experience: July 18, 2017
I haven't had to search for a job in over 25 years. My resume' desperately needed some updating! TopResume came to my rescue! The process was so easy and Matthew L did an amazing job taking what I had and making it current with today's expectations. I highly recommend this to anyone!
Date of experience: June 22, 2021
After multiple revisions that I've worked on myself, I decided to make the investment into having my resume professionally written. I'm extremely happy with the services that TopResume provided. Both my final resume and the cover letter template look amazing! The professional writer that was paired with me was very responsive and addressed every bit of my feedback. Highly recommended service!
Date of experience: October 29, 2017
I recently received a new design to my resume making it stand out and be more modern. Then, when I received my feedback, It said that it was visually unappealing. There are no crazy colors, only grey and beige and no crazy designs. It just has a column on the side and it looks very professional. The lady's justification was because it wasn't plain enough they believe it doesn't look good.
It is my belief that a professional resume writer does not review these resumes people send in. It is just a computer. I even followed up will an email asking more questions on how i can better change the design but all i received back was thank you for your response and these are our success stories. So, i had to follow up again to receive an answer and that is when she told me that it wasn't plain enough looking.
My advice, if you want a professional to review your resume for today's world. Go elsewhere.
Date of experience: March 20, 2018
My experience with Top Resume was very positive. They matched me with an excellent resume writer who provided a professional product in one day. There was minimal back and forth because the product was so well written. The new resume led to a job within two weeks. I strongly recommend this company!
Date of experience: August 8, 2016
Great affirmation & honest critique given, so now I know why I am not as well"seen!" This helps me pinpoint what aspects of my strengths need pointed out & what am employer is listening and looking for in a new hire! Your offer to provide this service has been insightful to me & helpful in my pursuit of work! Many thanks!
Date of experience: April 23, 2020
Professional. Helpful. Easy. Above and beyond.
One word of caution, I received emails from the company in my normal inbox *but* the email from my specific resume writer filtered into spam folder. So be aware of that. You can also log into the Top Resume website and check for messages there too.
Date of experience: January 27, 2021
The first cover letter I received back was absolutely ridiculous and said nothing about me. It could have been for anyone. It looked like they went through a dictionary and picked out the biggest words and used them in a sentence. When I inquired why, they said it was because I have a Masters degree. The second letter was much better with some personalization, but still not impressed for the money charged. They never even spoke to me to get to know me at all. Never do this service again.
Date of experience: October 29, 2019
This company is a total scam. I was expecting a CV that would be better than mine and mine was not too bad. As I thought you can always tweak the language a little and give the whole thing a bit more power - key word optimisation and so on.
I expected somebody with an degree to write it. Instead I got somebody just our of nursery school. The language is a total disaster. It is not even worth waiting for a second draft, this is so wrong it will never be just ok.
Terrible Service.
Date of experience: September 5, 2017
Hi Nuba, We're very sorry to hear this! We'd like to get this sorted out right away. If you could please send us a direct message on our Facebook page with your full name and email address, a customer care representative will assist right away.
This service is amazing! TopResume showed me all the flaws of my resume and how I can stand out just by rewording and formatting. The ATS system they put my resume through described me as a person too. It described how I would fit best in a technical field such as engineering and I'm currently going to college for my mechanical engineering degree (which I thought was strangely accurate). My only issue with the service is the price; I don't understand why TopResume is free. Can someone explain?
Date of experience: December 2, 2017
Overall a great experience! Jamie was thoughtful and thorough; reached out to me whenever there were questions. They even did an additional review and made more modifications as they got to know me! They did such a great job with my resume, i had them rewrite my linked in profile too! I would suggest everyone make the investment!
Date of experience: November 28, 2017
I can honestly say that I am very happy with how my resume was re written. Looks more professional. Also my writer Melissa K was very quick with Responses to my enquiries. Definitely would recommend using this service. Its only been 2 days since my final draft so I shall now be posting this to employers.
Thanks TopResume.
Date of experience: August 19, 2015
Derek L. Was a delight to talk to and work with on the phone. He did a wonderful job on my "new resume". He was very informative, helpful, and professional. He took his time explaining and seemed genuinely interested. Thank you. I have already recommended Top Resume to a friend who will be taking advantage of your services.
Date of experience: April 13, 2021
These people are not qualified. I did 98% of the work and the edits myself. They don't understand simple grammar and punctuation. I had spacing and formatting issues. I would constantly send them exactly how it should read and they would be so confused about what changes to make. Changes take days in between responses and then you run out of time and have to take what they give you. Terrible customer service I was very unhappy with this service.
Products used:
Resume update
* TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 18, 2022
Great experience, my resume, cover letter and thank you notes was done in a timely manner. My writer Victor was very professional, and he did an amazing job. I will definitely recommend top resume to my friends and colleagues.so happy with how everything turned out
Date of experience: February 27, 2021
This option to have a professional help to write my resume was a grate idea. I would recommend you know what job you are aiming for. I love they way they incorporate my experience and school.
I was a little confusing at first, but we was able to work it out. They answered all of my questions and cleared up whatever I was not sure on.
I did not give them 5 stars because I ordered the Linked In package and was under the impression that they would be doing my profile and not sending me instructions on how to do it. Other than that, very satisfied.
Date of experience: October 1, 2016
My writer did a terrible job. When I spoke to a sales rep they guaranteed me that I would be working with a writer that had experience in the legal industry and with law students. That was a complete lie. A six year old could've done a better job. So much irrelevant information was added. If you are a law student or in the legal profession, stay away from this company. Horrific customer experience. They should be providing customers refunds when they do such a poor job. This company is running a complete scam.
Date of experience: November 13, 2020
Prompt, very technical support.
Extended my review period when i was traveling
Jerry was very technical and he explained the reasoning behind each change.
I obtained a job interview using an intermediate draft... imagine what results the final version would bring.
Had my first Monster resume in 2008 and now in dec 2016 - excellent job
Date of experience: December 7, 2016
The software you use to read over resumes is impressive, but 95% of my resume already had the achievement-oriented changes suggested and two of the suggestions were directly conflicting.
It made me think, I'll give you that, but not enough to take the next steps given the lack of visual non-conflicting recommendations. Perhaps a suggestion or example image of that would have been helpful to make me take that last leap.
Date of experience: April 15, 2021
I'm very happy with my resume, I would have not been able to write something so graceful and professional. I just started using the new resume, so it's too early to tell if there services are worth it, however I'm hopeful.
Date of experience: January 13, 2017
Top Resume helped eliminate repetitive words in my resume. The writing of job qualifications was done to except a wide opportunity range. The new format was modern updated and formatted to be excepted by today's industry standards, (avoid the round file).
Date of experience: March 28, 2017
My writer, Gina, was great at re-writing my resume and cover letter. The wording, layout, and descriptions are all spot on and professional! I am extremely pleased with the service I was provided here, and would definitely recommend it to anyone looking to have their resume done professionally. It is leagues better than what I could've written.
I didn't purchase the rush package. The longest part was waiting to be matched with a writer, but it ended up being worth the wait.
Tip for consumers:
It's worth the wait if you don't order rush service.
Date of experience: April 27, 2017
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi Charlie, We appreciate you providing your honest feedback. If you would like to continue to discuss, please feel free to send us a direct message on our Facebook page.