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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.5%
Positive
167
Neutral
5
Negative
21
View ratings trends
114
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user mattt26
Virginia
1 review
9 helpful votes
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August 27th, 2015

The rewrite I received was unacceptable. It had multiple grammatical errors and typo's, information about my previous positions and experience was out right false (seemed to be made up just to insert more key buzz words), and even my contact information was incorrect. They refused to refund my money but offered to do another draft, so I thought I would let them try. When I received the second draft it was from the same writer and the same issues were still present. This service is not worth the money at all.

Date of experience: August 27, 2015

Thumbnail of user pauld1661
District of Columbia
1 review
0 helpful votes
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April 13th, 2021
Verified purchase

Richard G. Was an excellent match for my resume rewrite and the makeover of my Linkedin page. His formatting, narrative and bullet points went beyond my expectations. He asked all the right questions, took the time to think about how to word certain sections and was extremely detail-oriented. I rated him and TopResume before with a 10 and would not hesitate to recommend TopResume to others.

Date of experience: April 13, 2021

Thumbnail of user maggij
Florida
1 review
0 helpful votes
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July 18th, 2017

My initial feelings were mixed until I began to work with my writer Julia R.
I was very impressed with her level of knowledge and expertise. Top Resume helped to present me in a light that was indicative of years of experience while also wanting to venture into a different career path. It was clear from the onset that my writer was very perceptive and had the ability to represent me clearly and succinctly. I would recommend you to give them a try! It is especially beneficial when you opt for a phone consultation.

Date of experience: July 18, 2017

Thumbnail of user lawrencep87
Utah
1 review
33 helpful votes
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February 18th, 2020

Cut and paste buzz phrase resume was worthless. Critique was the same. English is my primary language and the writer should be able to communicate in English. My accomplishments were in technology area's they had had no clue on what to do but to follow the deadlines and give me bogus accomplishments.it was truly the worst experience ever.

Tip for consumers:
Avoid

Products used:
Resume and Cover Letter

Service
Value
Quality

Date of experience: February 15, 2020

Thumbnail of user darlenew50
Texas
1 review
19 helpful votes
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June 26th, 2018

I bought a really nice resume template design on the Creative Market (it's the "Resume Template 5 Pages/CV" design by Quality Resume... look it up it's pretty lovely). It's part of the reason I got my current job... because of how well-designed my resume was and it showed that I had an eye for design in the content realm.

Flash forward to this review I get from Laura Morgan (not knowing I had even submitted my resume for review). My feedback..."We've all been told that looks don't matter as much as substance, but in the case of your resume, this just isn't true. I found your design to be visually uneven. The appearance is not polished..."

Um, ok. Does this girl even understand design? Ok, I guess my resume doesn't look good based on this service, but she said the bullet points were great! Did she even look at it?

I would advise not using this service. I don't think their advice is legit. They rely on robots and not the actual human eye.

Date of experience: June 26, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Darcy,

Thank you for your response. While template designs are appealing to the human eye, the template designs do not feed well into the ATS system. This is why we recommend all applicants to have a plain but informative resume when they are applying for jobs. If you have any additional questions about our services, feel free to email support@topresume.com

Thumbnail of user allisonh342
Georgia
1 review
2 helpful votes
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September 16th, 2022

They did write my resume. I will grant them that. However, I feel very much like they have a script they stick with and my phone call was less than helpful. Every time I asked a specific question, they responded with a general answer that gave me absolutely no clarity. For the price I paid, I would have expected much more assistance with my specific concerns, and far less jargon and babbling.

Products used:
None. I will be contacting another service and hoping for better results.

Service
Value
Quality

Date of experience: August 17, 2022

Thumbnail of user samanthas623
Texas
1 review
0 helpful votes
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November 5th, 2020
Verified purchase

I worked with writer, Armand F., who was an absolute pleasure. He was friendly, polite, professional and very efficient. He delivered my resume and cover letter much earlier than the anticipated deadline and was super quick in getting the revisions done to tailor them to my specific requests to be sure the final result was exactly what i wanted. I would definitely recommend TopResume and greatly appreciate the great work that Armand did.

Date of experience: November 5, 2020

Thumbnail of user nancyc136
Washington
1 review
0 helpful votes
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December 3rd, 2016

I love my final resume. With my decades of mismatched jobs, my writer brought it all into focus in a way I never could have. So glad I did it. My only regret is that, despite paying for the top level of service, the process took a couple of weeks to complete. Kinda put the breaks on my job hunt. But now I am confident that I will get better results from my resume submissions.

Date of experience: December 1, 2016

Thumbnail of user staceyc34
California
1 review
0 helpful votes
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June 25th, 2016

I used Top Resume to revamp my resume in both content and format. Their process for writing and the way they engaged with me made the whole experience very positive and efficient. Having seven days to complete the project from beginning to end forced accountability and decision making on both sides. Im extremely pleased with the outcome and Id definitely use them again.

Date of experience: June 24, 2016

Thumbnail of user kylies7
Canada
1 review
4 helpful votes
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March 8th, 2016

I received my document(s) one day late. The first draft was well formatted however, as per the guidelines in the first e-mail I was more than welcome to leave comments, questions and suggestions. I did so, and not one of my comments or questions were answered. My final draft contained the same spelling and grammar mistakes as the first draft submitted to me by the writers who's name is Misty. Overall, I payed around $200, for a resume that I still need to do basic spell check on and do an overall re-vamp. I would not use Top Resume's services again and I wished I would have used another resume writing service with a more competitive price.

Date of experience: March 8, 2016

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Kylie, We are very sorry to hear your experience didn't live up to your expectations. If you could please email our customer service team at support@topresume.com a rep will work with you to make the situation right.

Thumbnail of user stefans33
Arizona
1 review
0 helpful votes
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February 12th, 2017

I needed help to get my resume updated and also formatted in the best possible way. I relocated (inter-company) from Europe a couple of years back and didn't need my resume so far. No that I do, they helped me getting it formatted and changed a lot of language to be more appealing. I'm very happy with the outcome and think I have better chances with this version.

Date of experience: February 10, 2017

Thumbnail of user jennieq1
New Jersey
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

Working with Nicole B. At TopResume was exactly what I needed to reinvigorate my job search. My new resume is very different from the one I drafted, with a more active tone, key words that match my preferred jobs, and optimized for machine reading. First drafts were submitted much more quickly than I was promised, and final drafts reflected my input. I am very pleased with the outcome.

Date of experience: September 7, 2021

Thumbnail of user chrisb248
Georgia
1 review
0 helpful votes
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April 15th, 2016

I was matched with a talented writer who transformed my resume. The finished product highlighted my key accomplishments versus listing tasks associated with my previous roles in healthcare. His customer service was excellent and he valued my input on each draft. Overall, it was a very positive experience.

Date of experience: April 15, 2016

Thumbnail of user lisaa491
California
1 review
3 helpful votes
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August 20th, 2019

If you're like me you probably think a resume is just about listing your work history. Thank goodness Top Resume reached out to me with a free analysis of my resume because it was a disaster! (and i'm a writer).

Dawson worked tirelessly to create an amazing resume for me that I am so proud of. Your resume is often your first impression to a potential client/employer and I now feel so much more confident about the whole process. These guys are amazing (and so reasonably priced!)

Date of experience: August 19, 2019

Thumbnail of user stevea124
California
1 review
0 helpful votes
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February 25th, 2017

I used TopResume to do a much needed overhaul of my resume. The service was easy, fast with really awesome results. The initial draft of my resume was pretty solid and arrived within a few days. It was based on the three previous versions that I gave to them for background. After a couple of iterations, the end result was top notch. Like some of the other reviewers mentioned, this really helped change my approach to my resume - it looks far more polished and succinct.

I would recommend the folks to anyone!

Date of experience: February 23, 2017

Thumbnail of user yamileh
Florida
1 review
0 helpful votes
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January 29th, 2017

These folks really streamlined my resume, brought it down to two pages and preserved the key and relevant parts of my roles and responsibilities without sacrificing any of my accomplishments on the resume. I got three calls within two days of using their services and submitting the resume they re-wrote for me. And, they provided the rewrite in just a few days. The writer I worked with was responsive and collaborated well. I am very pleased and know that they will have a fantastic new job soon thanks to their help.

Date of experience: January 26, 2017

Thumbnail of user lathenac
Texas
1 review
0 helpful votes
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June 3rd, 2016

TopResume has been wonderful! I was a little hesitant at first to use their service but I am so thankful I did! The turnaround was quick and any and all questions I had were answered promptly and professionally. I highly recommend this company. My new resume is outstanding!

Service
Value
Quality

Date of experience: June 2, 2016

Thumbnail of user lauriem51
Illinois
1 review
1 helpful vote
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July 28th, 2016

TopResume is so on top of it (pun in tended lol). I was so happy and excited about using my new resume that I posted it the same day that I received the final draft. It says a lot about me, in very few words, that I could never have thought of. I sent it to several friends and told them all about who I used in case they would need the help as well.

Thank you so much TopResume for your help.

Laurie Miller

Date of experience: July 26, 2016

Thumbnail of user erikom2
California
1 review
0 helpful votes
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November 27th, 2019
Verified purchase

Thank you for writing excellent documents. I should have done this a long time ago. I recommend your service whether you are currently looking for a job or not. We should all have everything available and updated so that we won't miss an opportunity when it comes up.

Date of experience: November 24, 2019

Thumbnail of user kennyg14
New York
1 review
0 helpful votes
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May 18th, 2017

Top notch work. Very professional correspondence. The resume writer contacted me almost immediately, conducted a phone interview to gather my information and made a personal connection. My resume and LinkedIn profile was completed in a day! I am EXTREMELY pleased with the final product. Well worth the investment!

Date of experience: May 16, 2017

Thumbnail of user chelsear133
Connecticut
1 review
2 helpful votes
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December 16th, 2021

Where should I start? I don't think my resume writer understood what I actually do for work and didn't bother asking me any questions to clear that up. Therefore, the resume she made for me described a job that I don't do. On top of that, the resume so was convoluted with so many words and redundancies. It just didn't make any sense. Sucks.

Service
Value
Quality

Date of experience: November 16, 2021

Thumbnail of user dougb473
Pennsylvania
1 review
1 helpful vote
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April 2nd, 2022

I ordered the premium package. First off, the work was late and there was NO communication that it would be late. I found out by logging in to check the status AFTER the due date. Then, the work arrived with grammatical and form errors that a junior high student would notice in proofreading- failure to capitalize words, etc. There were also requests for me to provide information that was readily available on my LinkedIn profile which was allegedly reviewed as part of the process. The LinkedIn profile update was basically for me to cut and paste the resume info? What? Makes NO sense. Attached to that was a cut and paste set of LinkedIn best bets- 100% of which were already in place on my profile. I messaged them and waited for a response to my request for a call to discuss my disappointment with the results- still waiting for a reply. I would not use this service again. Maybe I was assigned the wrong person as my professional writer- I won't be recommending them

Products used:
Premium Branding Package

Service
Value
Quality

Date of experience: March 3, 2022

Thumbnail of user dawnr55
Georgia
1 review
3 helpful votes
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August 11th, 2017

I fell for the initial review, which included suggestions that made sense to me. $180 later the resume presented was a complete work of fiction that altered my experience beyond recognition--including 20 years of experience in a position I have never worked. The initial thoughtful suggestions were not included, and in fact my resume received the opposite treatment. I was told that as a career changer I must include 'buzz words' in my resume to get past scanning software. The cover letter was a joke--again making sweeping statements about an accomplished career I have not had. Don't waste your money.

Date of experience: August 11, 2017

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Dawn, We're sorry to hear that your new resume wasn't what you were hoping it would be and would like to get this resolved right away. If you could please send us your full name and email address in a direct message here or on our Facebook page, a customer support rep will get back to you right away.

Thumbnail of user kenk44
Utah
1 review
0 helpful votes
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April 21st, 2016

When I first started looking for new job opportunities, I used an old resume that a different free resume service had rated 91%. But after a couple of weeks of not getting the attention of prospective employers, I tried TopResume. They gave my resume a rating of 71% so I asked them to improve it. Julia M. Took on the project and did a great job. She was fast and clearly knew what she was doing. She took my comments and incorporated them into the resume, and made small improvements through a second round of review. The resume looks updated, fresh, and eye-catching. I would recommend the service to anyone.

Service
Value
Quality

Date of experience: April 20, 2016

Thumbnail of user kg92
California
1 review
7 helpful votes
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December 16th, 2017

I expected much more than was given. My resume was returned to me literally in paragraphs. I felt if I was a busy professional, there was no way I would read through that layout and was shocked it was presented as an option.

The "accomplishments" that were listed incorrectly listed under the wrong companies, not relevant to jobs that I had provided I wanted to apply for (and yes I am qualified) and extremely vague. Who lists "wide range of responsibilities" as a qualification? Begs too many questions and isn't an impressive statement.

I was very disappointed. What is worse is that since they "delivered" the product to me they refused to give me a refund. I won't be able to use the resume and instead of saving time now have to re-write the entire thing.

Don't waste your time or $.

Date of experience: December 16, 2017

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi K G.

I'm sorry to hear that you were disappointed. Sometimes our writers return resumes in paragraphs (usually in different text colors) to ask additional questions about your experience. Since I cannot view your resume on sitejabber, I cannot comment on the accomplishments section. However, the accomplishments should not be incorrectly listed with wrong companies. Please contact our customer care team at support@topresume.com with the specific mistakes, so they can work with our Service Delivery and Standards team to evaluate the quality of the resume.

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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