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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.5%
Positive
167
Neutral
5
Negative
21
View ratings trends
114
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user johns1619
Illinois
1 review
0 helpful votes
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February 4th, 2017

I was very fortunate I found TopResume first in searching for my resume, cover letter and LinkedIn document services. My direct contact was professional, prompt and very helpful through the entire process. My end product is as advertised, flexible and creating interviews. I would absolutely consider TopResume a great value for such an important aspect of ones career and opportunities.

Date of experience: February 2, 2017

Thumbnail of user royb387
Ohio
1 review
0 helpful votes
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September 28th, 2020
Verified purchase

After 30+ years in the workforce, I needed help in crafting a pretty diverse background. TopResume was great to work with. I felt they were able to pull together the best of my resume and make it clear and concise. The consultant assigned to me was great. We had a couple of reviews until I felt it really described well my personality, accomplishments, education and experience. I would highly recommend them to anyone who feels their resume needs a "tune up."

Service
Value
Quality

Date of experience: September 28, 2020

Thumbnail of user lawrenceh46
New York
1 review
0 helpful votes
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February 2nd, 2016

First the critique your resume for free then you take a questionnaire to make sure they write you the perfect resume. 24 hours later you get your rough draft and that's when I started submitting. Its been a week and I have had at least 3-5 phone interviews. Only a matter of time before I get that great paying career.

Date of experience: February 2, 2016

Thumbnail of user marian872
Virginia
1 review
0 helpful votes
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June 23rd, 2017

While I was initially impressed by the survey and info requested to get a new resume, the expert took long time to answer my queries, sent a relatively poor draft resume and did not respond to my comments on it - simply sending another time almost the same proposal. I paid for a full package with suggestions for my LinkedIn too and have been waiting 2 weeks for it. After comparing prices with other services I regret to have used this service!

Date of experience: June 21, 2017

Thumbnail of user jennam22
Jenna M. – TopResume Rep

Hi Maria, We want to make sure we get this resolved right away! If you could please send us a direct message on our Facebook page with your full name and email address, a customer support rep will help out right away.

Thumbnail of user amberw44
New York
1 review
0 helpful votes
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June 22nd, 2016

The whole process was very seamless and actually the first time I used my new resume, I already had an interview.
Being out of college for 8 years now, I was no longer in the scene of what companies were looking at when reviewing a resume. I was blown away at the bold presentation of my resume making it stick out with important key words. Can't be happier!
Thank you!

Date of experience: June 22, 2016

Thumbnail of user stevec109
Colorado
2 reviews
19 helpful votes
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April 1st, 2015

I got ripped off! Paid $179 for two drafts of my Resume/CV. Both had spelling errors and grammatical errors! Can you believe that? They had the gall to ask me to re-write them myself! Its been six months and I haven't seen my final copy of my resume and CV. I asked for my money back and was sent a "Customer Survey" Avoid these folks.

Date of experience: April 1, 2015

Thumbnail of user gladyst16
California
1 review
0 helpful votes
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January 28th, 2020
Verified purchase

Omg! This is the best thing I've done for my self. Worth every penny I spent. Within a week that I received my resume I applied at a new company and got an interview for next Tuesday. I want to thank Nikki who was my writer. She did an amazing job.

Date of experience: January 28, 2020

Thumbnail of user kristinen6
Washington
1 review
0 helpful votes
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January 5th, 2017

I received assistance from Ian who contacted me and responded to my questions and comments well within 24 hours for each contact. He provided 2 drafts and requested feedback, altering the draft and offering suggestions along the way. I appreciated the personal and professional service and I am left with a streamlined and high quality resume and cover letter to assist in my job search.

Date of experience: January 3, 2017

Thumbnail of user davidr5752
Massachusetts
1 review
0 helpful votes
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March 24th, 2023

They are scamming customers! I found the exact same results after doing some research, verbatim, that they sent to me about my resume.

Completely false information and degrading.

DO NOT SPEND MONEY WITH THIS COMPANY.

Google their business and resume revivalist for the article that shows the replica of my results.

Tip for consumers:
Do not purchase anything; it's all a scam. Dig deep, they have fake reviews everywhere.

Products used:
free review of resume

Service
Value
Quality

Date of experience: February 22, 2023

Thumbnail of user ab4634
Virginia
1 review
1 helpful vote
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July 25th, 2017

TopResume helped my career grown within 90 days of me receiving my updated resume and it was done just perfect. I started receiving emails and calls for job offers from number of companies nationwide. Thank you

Date of experience: July 25, 2017

Thumbnail of user stephenn21
Florida
1 review
0 helpful votes
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October 17th, 2016

They really helped me get my resume modernized and ready for today's marketplace. Writer was very responsive and appeared knowledgeable (I'll know for sure once I get a job). Patrick was open to comments and suggestions and helped explain the whys/why nots to me. One thing which could have made this a five star review is if they had run my resume through the automatic system and showed me how it scored.

Date of experience: October 13, 2016

Thumbnail of user keithj411
Bermuda
1 review
0 helpful votes
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June 29th, 2021
Verified purchase

Very pleased with the experience and the deliverable. I needed an outside perspective because you tend to fall in love with what you have accomplished- so getting fresh eyes and professional feedback was spot on necessary.

Date of experience: June 29, 2021

Thumbnail of user leliod
New York
1 review
1 helpful vote
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September 29th, 2017

Great feedback on my resume, helping me to make much needed changes when I didn't have people around to help.
Also showed how hiring managers would review my resume using their programs.
Big help, thanks Katie!

Service
Value
Quality

Date of experience: September 29, 2017

Thumbnail of user denisec83
North Carolina
1 review
0 helpful votes
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December 24th, 2016

I am so thrilled to have found this company! Excellent communication, genuine concern for your best interest, quality feedback - I could go on and on. Highly recommend Top Resume for any of your career search needs!

Date of experience: December 22, 2016

Thumbnail of user shaheedm2
Canada
1 review
2 helpful votes
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August 5th, 2020
Verified purchase

I had a very good experience with Lauren, she was easy to speak with, knew her subject matter. During our phone screen to learn a bit more about what questions I had etc she listened carefully and asked the right questions. She took the time to go section to section. Very through and by sending me drafts to edit or approve was assuring. No I am not getting paid for this review I am just grateful and impressed with Lauren's skills and professionalism and the final product is impressive.

Date of experience: August 5, 2020

Thumbnail of user amandam178
Indiana
1 review
0 helpful votes
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February 22nd, 2017

I can't say enough good things about TopResume! Dominique A., my resume writer was fantastic! Using the information I provided in the initial questionnaire when I signed up, plus a few followup questions via email, Dominique was able to transform my resume from a boring, long, passive-voice listing of my work experience to a much more polished, dynamic, active-voice description of my skills and how I've applied them in my previous work to get real, tangible results. I feel much more confident to be submitting this resume. I can't wait to see how it will improve my job seeking experience. I'm hoping for many more interviews than I had before, and with the help I've received from Dominique and TopResume, I think I'll get them!

Date of experience: February 20, 2017

Thumbnail of user michaelb488
North Carolina
1 review
0 helpful votes
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March 17th, 2017

Fast. Efficient. Responsive. The service is easy. You create an account. You share your experience. You get a resume draft to review within 24 hours. I'm really anxious about this next step in my life. It's comforting to have a well written resume in my back pocket to help with the transition. I'd recommend TopResume to anyone.

Date of experience: March 15, 2017

Thumbnail of user nataliet199
New York
1 review
0 helpful votes
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February 22nd, 2020
Verified purchase

William C. Was assigned to me and he did an amazing and thorough job of highlighting my skills and experiences while removing the unnecessary bulk. My resume is now clean, direct and helps me stand out. My cover letter and LinkedIn profile are now clear representations of what exactly I'm gearing towards in my next career move.

Date of experience: February 22, 2020

Thumbnail of user sarahd147
Pennsylvania
1 review
0 helpful votes
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April 10th, 2017

I had a wonderful experience utilizing TopResume. I recently finished graduate school and had tried putting together a resume that summarized my accomplishments and experience, however I struggled with the length, wording, and appearance. My writer was very helpful and tailored my resume specifically to the field I working in, which is mental health. She was extremely prompt in replies and effectively edited any areas I had concern over. I have gotten many more responses from employers since I have utilized my new cover letter and resume developed by TopResume.

Date of experience: April 7, 2017

Thumbnail of user harrys321
Canada
1 review
0 helpful votes
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June 2nd, 2020
Verified purchase

After completing the survey, where I gave an overall idea of my past experiences and highlighted what I wanted to emphasize, I was partnered with my writer. It was quite a pleasure working together, as I did learn a lot, along with having a tailored resume, which came with it a different look and perspective. My writer was kind, quick to respond, and worked late into night, despite having other things going on, which is expected with the price paid, but it is still nice to see, thank you.

Date of experience: June 2, 2020

Thumbnail of user craigl102
Pennsylvania
1 review
10 helpful votes
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June 12th, 2018

I realize now that I should have used somebody local. I didn't feel as though I was getting a reasonable rate of phone interviews (3 for the last 19) of the resumes that I had written myself and sent. Contacted TopResume.com, paid extra for top 10% of their writers and also paid extra for a phone call. Total cost close to $500. I sent the "Writer" my current resume because she wanted to see it. I got her first draft around a week later and it was my EXACT resume, just re-formatted (different font/larger print) and that was it. Thank goodness we had a phone call so I could let her know how disappointed I was. My final revision from her did have a some changes thanks to our phone chat. Well, currently 0 for 11 on the current TopResume product. I am going back to my old resume that I had written with a few modifications from pointers gotten from a resume website. I cannot imagine a worse experience.

Date of experience: June 12, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Craig,

We are sorry for the experience you have had and apologize for the delayed response. We offer multiple revisions to our clients to ensure that they are satisfied with the final product. Please email support@topresume.com with reference to this email so that we can properly assist you. We look forward to hearing from you.

Thumbnail of user judyz86
New York
1 review
0 helpful votes
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February 3rd, 2022
Verified purchase

Samson U is awesome! He was very patient, and his edits of my resume were super helpful. I certainly got more interviews and also learned to present myself better from how I describe myself on Resume!

Date of experience: February 3, 2022

Thumbnail of user jenm216
Tennessee
1 review
0 helpful votes
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October 21st, 2020
Verified purchase

Reached out to TopResume for an updated and professional looking resume. Not only is my resume now right on track, it's written in such a way that will get noticed. In addition, it was done in a very quick manner, which meant that I now have plenty of time to put it out there.

Date of experience: October 21, 2020

Thumbnail of user deanan2
Arizona
1 review
0 helpful votes
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March 26th, 2019

If you're serious about finding a job, you need to check TopResume out! They help you build a solid resume and will actually review your final draft for free and give you personalized, very useful feedback!

Service
Value

Date of experience: March 26, 2019

Thumbnail of user ericm155
Canada
1 review
0 helpful votes
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December 11th, 2016

Regardless of experience, compensation level, or industry, the majority of job seekers experience some form of stress during the search. And that is my case. I had a resume that was OK. Just OK. But I think it did not tend to get much attention at all even though I worked hard on it. And that frustrated me. Nobody can ever underestimate how important it is to have a good resume. First impressions count, and the first impression that a potential employer will have of you, is going to depend on how you present your resume. And that is where TopResume makes a difference. They transformed my resume and also the letter of application into masterpieces. Its true. I started using them two weeks ago and I had three interviews since. The people at TopResume are hard-working, and they want you to find a job. They delivered excellent customer service. I would recommend them to anyone anytime.

Date of experience: December 9, 2016

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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