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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.6%
Positive
168
Neutral
5
Negative
21
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user ashleys585
Georgia
1 review
0 helpful votes
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March 27th, 2020

I asked this company to help fix my resume. After waiting two weeks they sent me something that was worse than what I gave them. So I sent it back. Tried to cancel my order but they charged me any way. When I would'nt pay them they reported to my credit and hurt my credit report. Go elsewhere. They don't care if your happy they just give you crap and charge you for it

Date of experience: February 26, 2020

Thumbnail of user jeremiahh16
California
1 review
0 helpful votes
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March 12th, 2016

Nicole was my writer and she captured the essence of who I am as worker. I gave her what I had been handing out. From there I got a first draft but something was missing. I sent her some of my draft performance reviews and it total changed the resume to what I knew that it could be. Many thanks for working with me over the small details but it was totally worth it.

Date of experience: March 11, 2016

Thumbnail of user timekah
Missouri
1 review
2 helpful votes
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August 20th, 2018

They provided prompt and professional services! It was more than I counted on paying for a service like this but with the speedy responses to my questions or concerns and professional appearance of the resume and LinkedIn profile I see it as a worthwhile investment towards my career.

Date of experience: August 20, 2018

Thumbnail of user brendanc24
Australia
1 review
1 helpful vote
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May 1st, 2018

I was skeptical at first of what could be offered but i was really impressed with the way they operated and delivered as described. I was pleasantly surprised that the finished product was a polished and professional product way above my previous efforts at writing a resume.

They took the time to point out where mine was lacking and what information to include and add to boost the content but decrease the overall length. A few of the prospect job offers and friends have acknowledged how well designed and fluid the resume was.

I would definitely recommend them to anyone looking for a professional business resume to get a role more than just a CV which points out your work history.

Date of experience: May 1, 2018

Thumbnail of user rodolfor69
Illinois
1 review
0 helpful votes
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September 15th, 2022
Verified purchase

My Resume was looked over by one of your professionals and he gave me some great advice. The best part is that it's a free service you offer. If you want a professionally written one then you have to pay. Overall I didn't see the need to have one written for me at this time, but if I need one I know where to go. I will definitely recommend TopResume to friends and family. Thanks again!

Date of experience: September 15, 2022

Thumbnail of user vikashm4
Vikash M.
Texas
1 review
0 helpful votes
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April 5th, 2019

The perspective they have towards a resume is incredible. They have review my resume and I was astonished with the keen details they put forward about my resume and how I can improve it. I do recommend TopResume if lately you're having trouble getting interview calls. Getting an interview is not an easy task, in the world where thousand of resumes reach to the HRs table. So it is better to give them a chance.

Date of experience: April 4, 2019

Thumbnail of user khalilt8
Kentucky
1 review
0 helpful votes
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May 17th, 2019

I appreciated their resume expertise and I'm looking forward to seeing how my new LinkedIn profile will make an impact on potential recruiters.
This is the first time I made such investment and I feel already that's money well spent and well worth it.

Date of experience: May 16, 2019

Thumbnail of user luisag2
Romania
1 review
1 helpful vote
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August 6th, 2016

Hi everybody,

I consider myself lucky to work with Joanna from TopResume. She did a great job for me, writing my resume, cover letter and LinkedIn profile. She was there whenever I had a question, she answered my questions fast enough, she paid attention to my feedback and came up herself with very good ideas. I am sure I will get a good job soon enough thanks to her work. So, I sincerely recommend Joanna to everybody and I take this opportunity to thank her once again. Thank you, Joanna!

Date of experience: August 4, 2016

Thumbnail of user carlosv26
California
1 review
1 helpful vote
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August 30th, 2016

I was looking to improve my resume to show strong leadership skills AND assist me with getting to the next job level (VP); I wanted a document that would help me get an interview. The resume writer, Ruth, was professional, responsive, and extremely helpful. We had several communications during the review period and in each case the information was timely and beneficial. In addition, I asked Ruth many questions regarding Dos & Don'ts on resume etiquette, cover letter advice, AND posting on linkedin. Again, I received nothing but timely, professional, and valuable information. I would highly recommend (and already have done so) to anyone.

Date of experience: August 27, 2016

Thumbnail of user igork25
New York
1 review
2 helpful votes
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August 15th, 2017

The first draft that they sent me was complete disaster! It was extremely irrelevant to my sector and my job description etc.
They give you one week and then tell you edit the product yourself. They do not use writers that are familiar with the fields they are writing the resumes for and charge extra for Linked in profile but merely give you text that you have to copy and paste.
The quality was absolutely wretched. The entire resume was built on buzz-words.
Also the cover letter was a copy-paste one which doesn't have any individual input.

Date of experience: August 15, 2017

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Igor, We're very sorry to hear that your final product was not what you hoped for and are committed to getting this resolved. If you could please send us a direct message here or on our Facebook page with your full name and email address, a rep will assist right away.

Thumbnail of user joeg99
New Jersey
1 review
7 helpful votes
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April 25th, 2016

I don't know what happened, a friend recommend them and I was actually impressed with what they delivered to him. My experience is completely different. Tara stopped responding to my complaints and inquiries and has failed to deliver anything but excuses and then stopped responding to my emails. Their charges will be declined when my credit card statement arrives.
Joe Gordon

Tip for consumers:
I have to modify the negative review I left earlier. Evidently my problem was with the individual I was dealing with. An hour after I posted my review my earlier in the day email to another Top Resume staff member requesting an escalation contact they called me and promised to remediate the inaction I was previously experiencing. So I'm pretty sure that outcome is going to be more like the one my friend that recommended them had.

Service

Date of experience: April 25, 2016

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Joe, Thank you for letting us know the update! Should you encounter any further issues or have any questions, please do not hesitate to reach out.

Thumbnail of user sachinr3
Canada
1 review
1 helpful vote
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May 24th, 2019

My resume looked like it was created by a 10 year old. They essentially just took my old resume moved things around and said here you go please pay me $180 dollars. They missed the original deadline, didn't provided me a cover letter after repeated requests past the deadline and offered me a thank you letter for $50 bucks more. The thank you letter you can get free off any website! The one they gave me was ridiculously simplistic.
If anyone is reading this please beware. This is the worst resume service out there.

Date of experience: May 24, 2019

Thumbnail of user johng6880
Missouri
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

Prompt and professional. Should be the first step in a job search especially if you are "up in year". Transforms what you've been doing for years into modern language. Couldn't be happier.

Reason I chose this business:

Internet search and website content.

Date of experience: November 4, 2023

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi John,

Thank you so much for your wonderful review! We're absolutely delighted to hear about your positive experience. Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future. If you ever need further assistance, please feel free to reach out.

Your support is incredibly important to us!

Thumbnail of user stephenk249
Netherlands
1 review
1 helpful vote
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March 18th, 2019

This service is not suitable for someone at more senior levels. The final output for the cv was poorly written, generic with little customization and the generic cover letter they provide is almost completely unusable. The LinkedIn profile rework is merely them giving you the cv on a template and thy tell you to change your LinkedIn profile to match it. There is appears to be little to no work done to analyse your career and profile with much of your original cv just being reused with some changed words. Certainly not a premium service or worth the price tag.

Date of experience: March 18, 2019

Thumbnail of user traceyt49
Texas
1 review
0 helpful votes
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April 22nd, 2019

This is the WORST service I have ever encountered. I purchased the bundle and received misspellings, grammar mistakes and formatting issues on both my resume and cover letter. When I received my LinkedIn recommendation, it was clear no one had looked at my actual LinkedIn page and sent me a standard response. Please do not spend your money as your going to spend more time correcting the issues or even worse not looking good to whom receives your resume and info. This is a huge scam and I would the big job platforms would not promote them.

Date of experience: April 22, 2019

Thumbnail of user leslief27
Hawaii
1 review
0 helpful votes
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November 17th, 2016

First of all, I have to say, with the help that I can get from my university, I can write a very good quality resume myself. However, it will take me time and time is something I don't have. That's where this service comes in. They took my information and produced a quality resume. The writer was not really familiar with the industry, but I can spend a little time and tweak the resume to my liking. Thus 4 stars.

Date of experience: November 14, 2016

Thumbnail of user nadag5
California
1 review
9 helpful votes
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August 18th, 2019

Caution, when they "pair" you with an "expert" it is anyone who wants to get paid. Not vetted, just a stranger, not staffed or on payroll, just random pay for hire with no verified experience can work on your resume that you have been fooled into paying for up front. They now have all of your personal info too. Many many reviews of poor products and service and refuses to refund. My half decent resume was torn apart and crammed into a cookie cutter template from the internet. Then my writer was offended by my disappointment. Through email communication I could tell she had much less work/life experience, was only doing this as a side gig, and was not familiar with my industry, nor took any of the mandatory questionnaire answers for action. Ask family or friends or find a service in person. Do not waste time and money on this overhyped essentially fraudulent service.

Date of experience: August 18, 2019

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Nada,

We could not locate an order with the name on your review. Please reach out to support@topresume.com and reference this message so we may assist you.

Thumbnail of user kevins193
New Jersey
1 review
0 helpful votes
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November 6th, 2016

TopResume did a good job of cleaning up my resume, highlighting particular achievements and injecting it with catch words and phrases that I was not taking advantage of. Staff was very friendly and professional. However, the individual who did the rewrite wasn't completely knowledgeable with my field and at times it showed in terms of his lack of understanding certain subject matter and how to convey it within the resume. Cover letter was ok, fairly standard format, no real wow factor. I remember first seeing an email from them talking about how a new resume would get twice as many interviews, obviously I knew this was marketing but lets just say it hasn't gotten me anywhere near this claim.

Date of experience: November 2, 2016

Thumbnail of user pettym
South Africa
1 review
0 helpful votes
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September 17th, 2020
Verified purchase

I was acting as a point of contact doing administrative work, my duties were arranging meetings, making flight and accommodation bookings, purchasing products, arranging course trainings, filling documents, taking minutes, preparing agendas, drafting submissions and memorandums, writing reports

Date of experience: September 17, 2020

Thumbnail of user davew119
Colorado
2 reviews
0 helpful votes
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March 9th, 2017

Very easy to work with. The person writing my resume let me know when to expect my first draft. After reviewing I provided some feedback and then they hit it out of the part with second draft. I chose to get the resume, cover letter, & LinkedIn account update. I found the writer from TopResume easy to work with and provided a lot of value for the price. I would recommend them to anyone who needs help with writing a current resume for today's job market.

Date of experience: March 6, 2017

Thumbnail of user troyb42
Georgia
1 review
0 helpful votes
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March 12th, 2017

I've known for some time that my resume needed an update, a makeover, a revamp, an overhaul, a major facelift...
Since TopResume completed my personal word picture, I was told two days ago that it is a very good looking resume.
I used to have recruiters calling occasionally throughout the month, up to a couple times a week. Now they call all day long. I get an average of 4 calls, and about two dozen emails, besides LinkedIn messages!
Granted, each manager has their own standout item they want to see, and if they don't see it where they look, then they still might miss you. That's the problem with managers on time crunch, they typically miss the whole picture. I believe I have the keywords in the right places, but may switch them around a little. Or put in a watermark. LOL

Prompt, detailed, courteous. Definitely worth it!

Date of experience: March 10, 2017

Thumbnail of user koaa
France
1 review
1 helpful vote
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August 13th, 2016

- First resume draft within 24 hours
- full executive pack ready within 1 week incl. 2 reviews
- very experienced writer
- carefully considered every single detail mentionned in the order

I recommend this service for everybody seeking highest quality in short time!

Date of experience: August 10, 2016

Thumbnail of user naumannm
AE
1 review
4 helpful votes
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October 22nd, 2019

I uploaded my resume, which was already re-written by them, just to check their authenticity. Turns out, they even degraded that, and ask me for payment to enhance it.

Liars and cheats. Please stay away

Date of experience: October 4, 2019

Thumbnail of user paulw247
Texas
1 review
1 helpful vote
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July 11th, 2017

Absolutely amazing service! My writer delivered the first draft of my resume very promptly. The subsequent revisions were very minimal: He nailed it right from the start. The cover letter and LinkedIn profile overhaul were extremely accurate and very impressive.

Honestly, I cannot express fully how amazing not only the entire process was but furthermore the results really have been incredible! TopResume guarantees that if you do not receive at least twice as many interviews with your new resume, they will have a rewrite done for free. The amount of interview invitations and recruiters who have contacted me has increased 4-5x! Within the first week I had already received 10 interview invitations and many more in the following weeks.

Thank you once again Frederick and TopResume!

Service
Value
Quality

Date of experience: July 11, 2017

Thumbnail of user johannag18
Hannah B.
Texas
1 review
5 helpful votes
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August 30th, 2018

I rarely bother leaving negative feedback for anything. But this was just a joke. False advertising. Although the writer was polite, she wasn't an expert at all in my field like they advertise. I had to redo EVERYTHING myself which defeats the purpose of hiring an "expert" When I inquired they offered me a $25 refund. Just completely wasted money :( Oh well. Maybe if you just need general help but then again there are free resources.

Date of experience: August 30, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Hannah,

We are sorry for the experience you have had. I see that Customer Support has assisted you. If you have any additional questions, please email support@topresume.com. Thank you.

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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