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    TopResume

TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.8%
Positive
198
Neutral
6
Negative
24
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
See positive reviews
Top Critical Review

“Save your money, it's a scam”

V D.
9/25/24

I regret wasting my money on their "service". There are no "professional writers" on the platform - someone takes the CV you provide them as a starting point, puts it through ChatGPT and send you whatever it regurgitates. The second Draft they created was even worse.

Date of experience: 9/15/24
See critical reviews

Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user raynah19
Ohio
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

Silos did a great job displaying my experience and skills towards the career I'm interested in!

Reason I chose this business:

It was referred to me by someone.

Date of experience: May 23, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Rayna,

I'm delighted to hear that your collaboration with your writer was a positive one.

If you ever need further assistance down the road, please feel free to reach out.

Your support means a lot to us!

Thumbnail of user allya40
New Jersey
2 reviews
0 helpful votes
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April 12th, 2024
Verified purchase

I recently had the pleasure of working with Billie A., who took my existing resume and transformed it into a professionally curated curriculum vitae. From the outset, Billie was attentive and genuinely interested in understanding my career goals and experiences. The improvements made to my resume were beyond my expectations. Not only did Billie enhance the layout and readability, but they also highlighted my achievements and skills in a way that truly stood out.
Furthermore, Billie crafted a cover letter that perfectly complemented my resume. It was clear, concise, and effectively conveyed my enthusiasm for the positions I am applying for. The cover letter captured my personal voice and professional aspirations, making it a powerful addition to my job application materials.
Billie's expertise, attention to detail, and prompt communication made the entire process smooth and enjoyable. I am immensely satisfied with the results and feel much more confident in my job search. I highly recommend Billie to anyone looking to elevate their resume and cover letter. With Billie's help, I am now equipped with a professional and persuasive presentation of my career path.

Reason I chose this business:

It appeared to be the best choice from the options available.

Date of experience: April 2, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Ally,

Thank you for taking the time to share your positive feedback with us! We truly appreciate your kind words and are delighted to hear about your experience. We strive to provide excellent service, and we're thrilled to know that we met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you have any further questions or concerns, please don't hesitate to reach out.

Thank you once again for choosing us!

Thumbnail of user valeriek411
Israel
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

I absolutely loved the service provided by TopResume. The writer I was matched with was amazing - they truly captured my professional essence. The questionnaire process was seamless and thorough, allowing me to provide all the necessary information. Communication throughout the process was excellent, keeping me informed every step of the way. The outcome exceeded my expectations. Thank you for such an amazing experience!

Reason I chose this business:

My resume needed help.

Date of experience: March 10, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Valerie,

Thank you so much for your wonderful review! We're absolutely delighted to hear about your positive experience. Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future. If you ever need further assistance, please feel free to reach out.

Your support is incredibly important to us!

Thumbnail of user toddm1130
Nevada
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

I got a writer at first who was not a good match, she actually removed my current role and past 3 years of relevant experience from my resume for unknown reasons. The second writer, Brandon, was awesome. He understood and took the time to craft a well reading, solid resume with all my experience included in a relevant, concise manner. We finally got the ATS result I was seeking and I feel confident in the resume being ready for use. Great job!

Perfect, kind, considerate, and thorough. Well done!

Reason I chose this business:

Because I was not getting the result I wanted on my own. I needed help and felt your company was a good bet to invest with. Thanks!

Service

Date of experience: March 5, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Todd,

I'm pleased to know that you had a positive experience collaborating with your writer.

Should you require additional assistance in the future, don't hesitate to get in touch.

Your support is highly valuable to us!

Thumbnail of user jamesl4844
Florida
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

Top resume did an amazing job and my writer Rachna was incredible and explained exactly how she completed my resume in order to get it through the recruiters and to those who actually hire. I would highly recommend their services.

Reason I chose this business:

Best reputation of any resume writing company out there, hands down!

Date of experience: March 10, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi James,

Thank you for taking the time to share your positive feedback with us! We truly appreciate your kind words and are delighted to hear about your experience. We strive to provide excellent service, and we're thrilled to know that we met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you have any further questions or concerns, please don't hesitate to reach out.

Thank you once again for choosing us!

Thumbnail of user kristineg199
Mississippi
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I have already been recommending this service to friends and colleagues. My writer was very responsive and polite. I am enjoying working with her.

Reason I chose this business:

Because the sample critique was exactly what I needed to improve my resume. It was 5 pages long and I needed to simplify it without losing the important facts about my skills and experience. I do not know what is acceptable in the hiring world right now, so I relied on this service to know what to do.

Date of experience: April 22, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Kristine,

Thank you so much for your wonderful review! We're absolutely delighted to hear about your positive experience. Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future. If you ever need further assistance, please feel free to reach out.

Your support is incredibly important to us!

Thumbnail of user christiey15
Arizona
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

My writer Adrian provided a stunning first draft of my resume and cover letter and then quickly and efficiently reviewed my suggestions and incorporated them into my documents. During the process he answered all of my questions regarding formatting and industry typicals for creating a resume.

Reason I chose this business:

Top Resume did the review of my former resume and provided a concise and blunt synopsis of the document.

Date of experience: March 19, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Christie,

I'm pleased to know that you had a positive experience collaborating with your writer.

Should you require additional assistance in the future, don't hesitate to get in touch.

Your support is highly valuable to us!

Thumbnail of user kristynam8
Delaware
1 review
0 helpful votes
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March 6th, 2024
Verified purchase

I have been with my current employer for more than a decade and I've recently decided that it's time for a new opportunity. That being said, my resume was dusty and outdated. I had used TopResume's free resume review and I was impressed with how detailed the summary was for a free service. I had made a mental note to invest in their services in the future, but time flew by and months had passed. I checked my email one day and saw that TopResume offered a 25% discount code for their services. I decided that was my sign to actually get serious about my job search.

I was paired with Alex who was very communicative and helpful. Alex was able to take my resume from a "doer" to an "achiever", and involved me every step of the way. I'm so happy with the results and recommend this to anyone that's thinking about having a pro take a peek.

Reason I chose this business:

I was very happy with the detailed summary of my resume from the free review. I knew that I wanted to invest in the full product, but when I received the discount code I knew it was a sign to get serious.

Date of experience: March 6, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Kristyna,

I'm delighted to hear that your collaboration with your writer was a positive one.

If you ever need further assistance down the road, please feel free to reach out.

Your support means a lot to us!

Thumbnail of user patrickb1453
Texas
2 reviews
0 helpful votes
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March 7th, 2024
Verified purchase

Response times from the support team and writer are extremely slow. 4 hours to respond to a chat message? Outrageous. That being said the writer did a great job on my resume and application materials.

slow, unresponsive

Reason I chose this business:

Great reviews, top ranked on US News

Service

Date of experience: March 7, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Patrick,

We're glad to hear you had a positive collaboration with your writer.

We appreciate your feedback and it will be forwarded to our team so that it can be used for better customer experience.

If you need further assistance in the future, feel free to reach out.

Your support means a lot to us!

Thumbnail of user montercatk
Ohio
2 reviews
0 helpful votes
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March 1st, 2024
Verified purchase

It felt a little AI at the beginning - some of the mistakes in the doc were not something an experienced writer would make. If the process does include AI - I think that is fine - but it needs to be revealed. During the revision, the experience felt more human. If the initial draft had not had grammar and spelling errors - this would have been 5 star, or if I had understood that the first pass would be via AI that would have been fine too.

Reason I chose this business:

Ratings in Forbes and US News and World report

Date of experience: March 1, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Montercat,

Thank you for taking the time to share your positive feedback with us! We truly appreciate your kind words and are delighted to hear about your experience. We strive to provide excellent service, and we're thrilled to know that we met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you have any further questions or concerns, please don't hesitate to reach out.

Thank you once again for choosing us!

Thumbnail of user justins1740
New York
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

I had been looking for work for nearly a year, and with years of experience was disgruntled that I wasn't getting any response. Come to find out the ATS system was giving me a horrible score because my college closed its doors and showed that I had no education. TopResume worked out the kinks and now has positioned my resume and cover letter to make it to the desk of a real person. Thank you!

Reason I chose this business:

I had found them somehow, can't really recall but finally pulled the trigger once they offered a discount on their services.

Date of experience: March 2, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Justin,

Thank you so much for your wonderful review! We're absolutely delighted to hear about your positive experience. Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future. If you ever need further assistance, please feel free to reach out.

Your support is incredibly important to us!

Thumbnail of user waleeda150
Germany
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

Right from the beginning this service sounded very professional, I had some previous experiences with rookie resume markers on LinkedIn and other platforms but their work was horrible. First I was sent a questionnaire and I had provide all relevant information, then I was assigned with Thomas Z who started working on my Project. He was very patient and thoughtful with all my concerns and he made all necessary changes without breaking a sweat. I am satisfied with my resume and I 100% recommend this service.

Reason I chose this business:

I have sent almost 400+ resume in last few months and then I got my resume evaluation through this company Top Resume for free. The sent a detailed evaluation which pointed out all major issues due to which my resume was not being picked by ATS of companies and there was no proper key words optimization in my resume. I was portrayed as doer not an achiever and that needed to change. Hence I gave my Project to Top Resume.

Date of experience: March 2, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Waleed,

Thank you for taking the time to share your positive feedback with us! We truly appreciate your kind words and are delighted to hear about your experience. We strive to provide excellent service, and we're thrilled to know that we met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you have any further questions or concerns, please don't hesitate to reach out.

Thank you once again for choosing us!

Thumbnail of user courtneyb738
Kansas
1 review
0 helpful votes
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February 29th, 2024
Verified purchase

The process is explained and easy to follow. The option I chose came with a resume and a cover letter; both are better than I expected them to be! I have been recommending this service to everyone at work and all my friends.

Date of experience: February 29, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Courtney,

We appreciate your positive feedback!

It brings us great joy to learn about your excellent experience.

Ensuring your satisfaction is our top priority. Should you require assistance in the future, please don't hesitate to contact us.

Your support is highly valued!

Thumbnail of user johns15172
California
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

I've only had my new resume format about 24 hours, with only one application sent with it so far, so it's not like there's been enough time to see if there's been any improvement in interest. They should probably send out review requests after 30 days for this service.

Reason I chose this business:

The advertising is pretty aggressive and hard to ignore. That said, I have tons of good experience, but little luck in translating that to hireability, so I took a gamble on a professionally prepared resumé. Hopefully this will change that; we shall see...

Date of experience: February 16, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi John,

We appreciate your positive feedback!

It brings us great joy to learn about your excellent experience.

Ensuring your satisfaction is our top priority. Should you require assistance in the future, please don't hesitate to contact us.

Your support is highly valued!

Thumbnail of user michelei94
California
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

It has been my experience that the TopResume team is proactive, communicative, and professional. My TopResume writer did an excellent job of summarizing my experience and presenting it in a succinct and persuasive manner. I appreciate the stellar communication, and the helpfulness of the TopResume representatives.

Reason I chose this business:

I received a complimentary resume review, and the results compelled me to hire TopResume to write me a resume that will capture the attention of employers and perform well when reviewed by software.

Date of experience: March 5, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Michele,

Thank you so much for your wonderful review!

We're absolutely delighted to hear about your positive experience.

Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future.

If you ever need further assistance, please feel free to reach out.

Your support is incredibly important to us!

Thumbnail of user marenah2
Washington
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

I took a leap of faith with TopResume as I had never heard of them before. I was pleasantly surprised by the response time and shocking results.

Thank you!

Reason I chose this business:

Recommended on the government page

Date of experience: March 19, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Marena,

We appreciate your positive feedback!

We're thrilled to learn about your excellent experience.

Your satisfaction remains our top priority.

If you ever require further assistance in the future, don't hesitate to get in touch.

Your support is highly valued!

Thumbnail of user erink574
Arkansas
1 review
0 helpful votes
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February 28th, 2024
Verified purchase

I struggle with highlighting key parts of my work experience. My writer understood my wants and needs and created tailored products which enhance my professional experience. I am more hopeful to obtain work!

Reason I chose this business:

The reviews left online and the prices.

Date of experience: February 28, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Erin,

I'm delighted to hear that your collaboration with your writer was a positive one.

If you ever need further assistance down the road, please feel free to reach out.

Your support means a lot to us!

Thumbnail of user jenniferl2455
North Carolina
2 reviews
0 helpful votes
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February 14th, 2024
Verified purchase

Promptly after signing up, I was assigned to Zach. He reached out to me to introduce himself and provide a questionnaire. My first draft was completed within two days, providing enough time to make corrections, ask questions, and provide feedback. He was very responsive and straightforward to work with. I believe he produced a solid document that immediately made me feel more confident that it would help me to find the right job.

Reason I chose this business:

I chose TopResume because I needed help writing a document that reflects my capabilities and achievements while using the context, structure, and wording that will most likely appeal to recruiters.

Date of experience: February 14, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Jennifer,

Thank you so much for your wonderful review! We're absolutely delighted to hear about your positive experience. Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future. If you ever need further assistance, please feel free to reach out.

Your support is incredibly important to us!

Thumbnail of user carrieh546
Virginia
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

TopResume offered three options for resume work as well as upgrade options for career support based on personal needs.

Their initial package of resume writing was my primary goal. After my purchase, the writer assigned to me reached out and started the process.

It was easy to chat with the writer, see updates on the work, and enough time allotted to allow for edits, questions, etc.

The writer did such a fabulous job, I asked her to write my cover letter as well. I appreciate thar the offers for upgrades throughout the process were not annoying but relevant.

Reason I chose this business:

A family member recommended TopResume for a resume upgrade as I'm looking for jobs.

Date of experience: February 19, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Carrie,

We appreciate your positive feedback!

It brings us great joy to learn about your excellent experience.

Ensuring your satisfaction is our top priority.

Should you require assistance in the future, please don't hesitate to contact us.

Your support is highly valued!

Thumbnail of user jaym1464
New Jersey
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

It was pretty easy and the writer was responsive. I found the entire process to be user friendly, and for someone like me who just needed a resume refresh and new look it was ideal.

Reason I chose this business:

I had seen something on LinkedIn, so reached out to learn more. I had somewhat of writes block when trying to add in my latest executive experience, and your service worked well for me.

Date of experience: March 25, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Thank you for your feedback! We're glad to hear that you found the process pretty easy and that the writer was responsive. It's great to know that you found the entire process user-friendly, especially for your needs of a resume refresh and a new look.

Thumbnail of user sarahg2147
Canada
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

This is the second time I've used Top Resume to update my resume. They are truly experts in the art of writing!
Too Resume is easy to work with, listen to my needs, and capture everything I need in my resume to better reflect my accomplishments.

I'll will be a long term customer :)

Date of experience: February 20, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Sarah,

Thank you so much for your wonderful review!

We're absolutely delighted to hear about your positive experience.

Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future.

If you ever need further assistance, please feel free to reach out.

Your support is incredibly important to us!

Thumbnail of user kellyb2332
Indiana
1 review
0 helpful votes
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February 4th, 2024
Verified purchase

Top Resume's process lasted a little over a week to get my resume, cover letter and linkedIn profile updated. Saved me a ton of time, as I would have thought too much about it if I had done it on my own.

Reason I chose this business:

Given the choices out there, it seemed to have the best offer and was top rated.

Date of experience: February 4, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Kelly,

We appreciate your review! It brings us joy to learn about your experience. Should you require help or have any further feedback, don't hesitate to contact us.

Your support is truly valued!

Thumbnail of user samanthaa239
New York
3 reviews
0 helpful votes
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February 9th, 2024
Verified purchase

I've been struggling to find a new job and my friend recommended this to me. I knew my resume needed work but I just didn't know where to start. The initial free feedback was spot on and once I signed up for the paid service the resumes help was very insightful.

Reason I chose this business:

It was recommended to me and I like the 60 day back guarantee

Date of experience: February 9, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Samantha,

We appreciate your positive feedback!

We're thrilled to learn about your excellent experience.

Your satisfaction remains our top priority. If you ever require further assistance in the future, don't hesitate to get in touch.

Your support is highly valued!

Thumbnail of user jrokr92
Washington
1 review
1 helpful vote
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March 4th, 2024

Let me warn you all, I paid for a full service, Resume, LinkedIn and 48hr rush, I still haven't received my professional resume, no LinkedIn profile, and definitely not in 48hrs. I was robbed over $350. Do not ever let Hilda offer you anything. I will be telling everyone I know to stay away from Top Resume. That's a joke of a name and they aren't top of anything but the dump. There's a special place for liars and thieves. I have two open fraud cases against the thieves. Please do not use. You will regret. Very very bad service.

Tip for consumers:
Do not use this service, you're likely to lose everything

Products used:
I never got anything. Except taken

Date of experience: February 23, 2024

Thumbnail of user aja161
Virginia
1 review
0 helpful votes
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March 10th, 2024

As a dissatisfied customer, I feel compelled to share my recent experience with TopResume. I engaged their services with high hopes of receiving a professional resume tailored to my needs. Unfortunately, what I received was far below even the most basic standards of quality.

Despite my attempts to address the issue, including discussions about assigning a new writer and offering refunds of 15% and 50%, the problem remains unresolved. No new writer was assigned, and the prolonged delay in resolving the matter has been utterly unacceptable.

What's more, the significant gaps between correspondence only reinforced my belief that the individual handling my case failed to understand the importance and urgency of the matter.

After careful consideration, I have requested a 50% refund, as previously offered, and have decided to terminate my account with TopResume. While I appreciate their attempts to rectify the situation, the extended delay and lack of a satisfactory resolution have left me with no other choice.

Overall, my experience with TopResume has been extremely disappointing. I urge others to consider these shortcomings before engaging in their services.

Sincerely,
AJ Albuquerque

Products used:
Career Evolution Resume Writing Package: 60 Day Guarantee, Cover Letter, 1-month Career.io Subscription, Resume

* TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality

Date of experience: February 29, 2024

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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