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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.6%
Positive
168
Neutral
5
Negative
21
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user claudiag149
Brazil
1 review
0 helpful votes
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June 23rd, 2020
Verified purchase

I was very satisfied with the outcome. Karen was very helpful, she listened to what I wanted to accomplish and delivered in a timely manner. We only had one round of revisions. She created a brand new persona for me and made me relevant in today's market place. I already got 2 calls because of my new resume!

Date of experience: June 23, 2020

Thumbnail of user johnh8192
California
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Great job and turned it around very quickly. The writer was very good at what he did and took all my thoughts into account to produce a great document

Reason I chose this business:

Chose it after searching online

Date of experience: February 13, 2023

Thumbnail of user allisonb196
Georgia
1 review
0 helpful votes
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May 19th, 2020
Verified purchase

I knew that going through a resume writer would be a good idea, but I had no idea the level of confidence that it would give me when applying to positions! I know that I am a qualified and strong candidate, but using TopResume really made me feel like I could prove it before getting in front of an interviewer. I would recommend them to anyone looking for a new position.

Date of experience: May 19, 2020

Thumbnail of user crossu
Illinois
1 review
1 helpful vote
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July 11th, 2017

I order the regular package of resume. The draft was okay presented, but it didn't suit what I was looking for nor my needs. I repeatedly asked (3 times) to enter a skill and convert the very long resume into 1 page vs two pages. I had 3 jobs in the course of 12 years which I feel only one page resume is needed. So, to avoid anymore back and forward and time wasting I accepted the way it is and will polish it my self.
The whole time you are asking questions by email are not being answered on the replies, it seems that this service is being done by someone overseas because the emails will come at very late/random hours of the night and the replies are very generic with the same context on every email. I will recommend you to do your research before acquiring the service.

Date of experience: July 11, 2017

Thumbnail of user richards624
Virginia
1 review
2 helpful votes
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March 9th, 2018

Resume writer entered information that was factually incorrect, formatted the resume incorrectly with typos, ignored 20 of 30 years of my career accomplishments, added bullets not related to position identified. Do not use this service.

Date of experience: March 9, 2018

Thumbnail of user reneed45
California
1 review
0 helpful votes
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July 5th, 2017

Great job! My resume was not the greatest to begin with Issac worked his magic and made it look truly professional. I'm a satisfied customer and would recommend anyone that needs help with their resume.

Date of experience: July 5, 2017

Thumbnail of user carlosm203
Canada
1 review
0 helpful votes
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January 21st, 2019

I paid for the whole package, you know the one that will have your resume back ASAP. I figured out it was a scam when at 24 hours all I got was an email from someone saying they are on it. My resume was a copy and paste from different places, using fancy words but with zero research into what my job is and what would make me stand out, based on my 2 decades of experience in my profession.
The writer's second revision came a week later, right before the 7 days deadline. All she changed on the revision was the file name, it was now called rev2.
Bottom line: Don't buy this service. The customer service is poor, the resumes are written by someone who doesn't research into what they are supposed to be writing and all you get is a bunch of spam offering you more services.

Date of experience: January 21, 2019

Thumbnail of user reenawilliamw
Illinois
1 review
0 helpful votes
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October 17th, 2016

Sometimes a fresh pair of eyes is all you need. I had shopped around at prices and felt TopResume was on the lower end. As far as service they were quick and easy to communicate with. Julianna asked me good questions and worked with the postings that I sent her. I'm very happy with the final result.

Date of experience: October 13, 2016

Thumbnail of user ml107
Colorado
1 review
2 helpful votes
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November 16th, 2015

I purchased the Executive Priority package - received my first draft of resume on time, and communication with Barbara P. Was pretty fluid for the most part - a few lags here and there, but nothing too big. Writer was a very personable. Tip: Make sure you develop your own content as best as you can before enlisting TopResume for assistance. They do a better job at re-arranging content and formatting. With that said, I am very satisfied with the end-product of my resume! As for Cover Letter and Linkedin profile - these were subpar.

Date of experience: November 16, 2015

Thumbnail of user edanae
Ohio
1 review
1 helpful vote
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June 15th, 2017

I was very excited when I saw the results of the free review - it was apparent that a very experienced person(s) reviewed my resume. As a result, I signed up for the 2 cover letters & resume package. I liked the first draft of the resume but upon closer review, have a lot of misgivings. The writer primarily used the past perfect tense which makes the resume wordy and awkward. Visually, it looks bland and uninteresting. The writer was pleasant but I don't think she had enough experience in my chosen field. The cover letters were fine until I looked more closely and saw the same issues regarding the use of past perfect tense. Maybe I'm wrong and the new resume will generate interviews over the next 60 days, otherwise I will be refunded, per their guarantee.

Date of experience: June 13, 2017

Thumbnail of user jennam22
Jenna M. – TopResume Rep

Hi Edana, We appreciate you sharing your honest review. Should you like to discuss this further, please send us a direct message either here or on our Facebook page with your full name and email address, a customer support rep will respond right away.

Thumbnail of user cjk8
Massachusetts
2 reviews
2 helpful votes
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July 11th, 2017

I'm not sure that the first person assigned to my resume spoke English as a first language--she certainly had no command of the language or proper grammar. The resume was merely a list of key words in sentences that made no sense to an actual reader. She had no experience with my industry and was unresponsive to my queries. It's been assigned to a more senior person, but with little in the way of improvement and significant delays.

Date of experience: July 11, 2017

Thumbnail of user julienn8
Canada
1 review
1 helpful vote
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May 18th, 2022

Was really dissapointed with the service and overall experience. Would give 0 if I could.

First off the writer did not seem to know anything about creating a linkedin page.

Basically took my resume and sent it back as is. Then told me to copy and paste in my linkedin profile. I objected and stated I wanted different than my resume... the whole point of hiring their services.

I was then sent the same text with very little and subtle changes. And now no recourse as contract states only 1 change/review of original text is allowed.

Complete waste of money...

I do not recommend!

Service
Value
Quality

Date of experience: April 18, 2022

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Julien, we apologize for any issues that may have occurred with your documents and would like to make it right for you. Please contact our Customer Care team at support@topresume.com so we can better assist you.

Thumbnail of user williamw152
North Carolina
1 review
0 helpful votes
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December 21st, 2016

I engaged TopResume to rewrite my resume, LinkedIn profile and cover letter. Right after I engaged them, a storm took out my power for 2 days. They extended my time by 2 days to work on the resume to allow for the power outage without me even asking. My interaction with the writer was excellent. She was professional, friendly and prompt. After a few minor tweaks, I ended up with a very professional looking resume, cover letter and LinkedIn profile. I highly recommend TopResume.

Date of experience: December 18, 2016

Thumbnail of user joshuar34
California
1 review
7 helpful votes
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May 10th, 2016

I had the free resume review performed by *. There were some good points, but it was quite obvious that the initial review is just a sales pitch. I've had my resume reviewed by more than one service and got a lot better feedback that was quite honestly completely opposite from the suggestions provided. It is clear the first review comes back sounding like your resume is complete and total crap that NEEDS their services. It's smoke and mirrors.
TopResume is a scam unless your resume is for general labor, and why would you use this service then anyway.
*personal info redacted by admin

Tip for consumers:
Read the 1-star reviews - most complain that the timeline is a lie, they hardly change anything, and often dumb-down the language and grammar (causing mistakes).
Now read the 5-star reviews - They all use "strong action verbs, used with compelling language," (pulled directly from the initial review); They all use the all come in duplicates on the same day, TopResume doesn't bother to reply but they respond to everything else; The reviews are written with the same style as many of their staff wr

Date of experience: May 10, 2016

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Joshua, I can absolutely assure you that our services are not a scam. I am however, very sorry to hear that your experience with us was not a positive one. I'd like to connect you with a customer service rep to discuss a resolution. If you're open to this, please send us a direct message on our Facebook page with your full name and email address. I promise you we'll make this right!

Thumbnail of user ruthyg
Florida
1 review
0 helpful votes
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February 2nd, 2017

I have been looking for a job a for over 3 months now and hesitated initially to pay for a revision to my resume. When I finally signed up with Topresume the writer assigned to me (Terry) really captured the essence of my experience. On the day of my completed resume I sent it to my top job picks. They immediately contacted me for interviews and just today I had my second interview. This was a great investment!

Date of experience: January 30, 2017

Thumbnail of user michelles179
North Dakota
1 review
1 helpful vote
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May 26th, 2016

My experience with TopResume was one that should be noted to everyone... I've been in my industry for +20 years and could not fathom someone writing my resume just by reading the resume I created and never meeting me, I was doubtful however, what an awesome experience and outcome! The resume they created fit my experience and personality perfectly. In addition, the cost was minimal in comparison of the professional resume you receive when TopResume is done!

Date of experience: May 26, 2016

Thumbnail of user larscenias
Texas
1 review
0 helpful votes
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February 24th, 2017

Needed an immediate revision to both my resume and cover letter due to career change. I found TopResume and sent my resume to be evaluated. I am unemployed at the moment so I was glad to receive an email for a 35% discount for both CL and Resume revisions. My resume writer was a great communicator and followed up often when I had questions. It took 4 days to get the finished product and I was satisfied. Hopefully this will end my call back drought and will have new employment very soon.

Date of experience: February 22, 2017

Thumbnail of user michellew126
New York
1 review
0 helpful votes
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June 16th, 2016

Who knew my resume wasn't at its best all these years and how jobs I missed out on? It needed some fine tuning and my resume writer was very thorough. Just a year prior I had paid another "professional" to revamp it. Bad decision-- go with some that knows your profession and can match you with some that has gone resumes for your specific job. My first draft needed very little input from me for changes. The process a breeze!

Date of experience: June 15, 2016

Thumbnail of user huntw
Virginia
1 review
0 helpful votes
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May 11th, 2017

When I first looked at the results I said, "I could have done this". My wife's response was "well then why haven't you". She was right now matter how long I work on a rewrite it never looked as professional as what TopResume put together for me. I got the package that included the resume, a cover letter and changes to my linkedin page. The three are now in sync and I've received more call backs that I had with my old format.

I would recommend getting a professional to rewrite your resume because they aren't as emotional about it... and I would use TopResume again.

Date of experience: May 9, 2017

Thumbnail of user herminaw
California
1 review
0 helpful votes
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May 4th, 2017

My experience with TopResume was really good. I came across their page through Monster.com and I always wanted to have my resume professionally re-written, but I decided against it due to money. Resume writing has drastically changed. Simple resume writing is not what it use to be so I decided to bite the bullet and give TopResume a try. My resume write name was Jodi and she was really nice. She communicated with me all the way through.

Date of experience: May 2, 2017

Thumbnail of user eduardor74
Mexico
1 review
0 helpful votes
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December 5th, 2019
Verified purchase

In less than 24 hours that i submitted my information, this review helped me to not undersell my skills and taught me about how the new recruiting systems were messing up my old resume templates and losing opportunities.

Excellent service!

Date of experience: December 2, 2019

Thumbnail of user koddies
Arizona
1 review
2 helpful votes
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May 14th, 2017

Waste of money. Angela W. Doesn't know how to write a resume for a graphic designer. I sent her links to jobs I wanted to apply for along with my portfolio, that's 99% comprised of projects I've done for my current employer. I let her know with every revision, that I wasn't happy. She would reply with a couple of changes within 5-10 minutes. Obviously not putting any thought into the changes. I choose this resume writing companies because they were highly rated, maybe for other careers, but not designers. That's $349 poorly spent.

Date of experience: May 12, 2017

Thumbnail of user jennam22
Jenna M. – TopResume Rep

Hi Koddie, We're very sorry to hear that your experience was not a positive one. If you could please send us a direct message on our Facebook page with your full name and email address, a customer support rep will assist right away.

Thumbnail of user julianaa4
New Jersey
1 review
1 helpful vote
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August 27th, 2016

Honestly best decision I made when I started looking for new jobs. They're knowledgeable, honest, and very responsive. I emailed back and forth with my writer a lot and he was great.

I received about 5 interview requests after applying to jobs within a couple of weeks. Only went on one since I knew it was the company I wanted most and I got the job. If it weren't for TopResume rewriting my resume I don't know if I would have ever gotten recognized by them.

Highly recommended if you're looking for a career change or different job at a better company.

Date of experience: August 25, 2016

Thumbnail of user paulb2349
Canada
1 review
0 helpful votes
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November 14th, 2020
Verified purchase

I have to be honest this service is not what I expected. You have zero in site into my career path - none. Everything is very generic with very little originality. I have very little communication going days without any correspondence - then when I call customer service - I wait more days to here that my writer will "work on it this evening" then go days without any further contact.
I would like a refund. I might was well have done this my self. Will never work with your organization again. Please refund my money or failing that I'll contact my credit card company and place a stop payment on it. Very poor service. All sales and zero substance.

Date of experience: October 15, 2020

Thumbnail of user bradd259
Texas
1 review
0 helpful votes
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November 3rd, 2020
Verified purchase

I was surprised to see how quickly Batul responded and delivered on my request, subsequent questions and the final product. I would recommend having more phone engagements to help with sharing the perspective that comes from verbal interaction vs written.

Date of experience: November 3, 2020

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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