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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
From expert: Hector, for a professional with 23 years of experience, your resume undersells you. This is the most important tool in your job search and it needs to clearly communicate your expertise, unique experience, accomplishments, and career goals.
Date of experience: November 5, 2019
Having been on the job market for several months with mediocre responses I decided to give TopResume a shot. I was extremely impressed with the results my writer developed at TopResume, they were able to see they type of job candidate I truly was and conveyed it accurately and boldly. Before I had my friends and family look at my resume, as well as some other professionals that know me personally, and I did get a few tips. However, TopResume was able to read between the lines and shine a big spotlight on what employers were truly looking for with regards to a professional like myself.
Date of experience: February 1, 2017
I'm about to return to the states from living abroad and want a new career once there. Unfortunately, with the costs associated with the move, I was unable to spend hundreds upon hundreds for private resume services. I decided to go with TopResume after a friend in the business referred me, and I am very pleased. They are very fast and easy to work with, and I feel I got more than my money's worth.
Date of experience: April 13, 2017
When I realised I needed a good resume, I started writing one by myself. I was never satisfied, as it is quite difficult to be essential and clear writing about yourself. So I was looking for professionals to help me.
I fout TopResume ad and I decided to give them a try.
Linda was my writer. She asked me some questions and sent me a first draft on which we could work further. She was fast, precise and very kind.
The results was more than satisfying and ready to be sent out in answer to any ad, or as self-application.
I really would recommend these professionals
Date of experience: August 23, 2017
TopResume took my resume and made it professional clear and concise. They made it be a quick overview of me. Customer relations was awesome. Will definitely if I need to have it done again will use them.
Date of experience: December 25, 2016
My experience was great, I have worked with a very professional writer who managed to get all my requests into writing. When I compare my old and my edited CV, I can feel the improvement. Totally recommended
Date of experience: May 11, 2021
So unprofessional and unreliable don't trust them and save yourself some money. They promised to send first draft in 7 days but after two weeks they did nothing and taking 3-5 days just to reply my emails.
Date of experience: December 31, 2018
Intake process allowed me to consider different ways to highlight my expertise which they used to re-build my resume. The first draft didn't cut it but the final result with their forma and my edits was superb.
Date of experience: November 26, 2019
Good platform to start on for your resume. It only needs minor changes to personal details for the final draft. They offer a different angle at how a resume can be short, sweet and attractive to Employers.
Date of experience: May 16, 2017
I got my resume critique from experts in TopResume. They gave insightful instructions for my resume, telling me how to improve the layout and the content. Also, I got a free ATS review. It is really helpful.
Date of experience: October 8, 2020
Honestly it is really difficult to portray yourself properly on a resume. I thought mine was great but I was applying for tons of jobs that I was eligible for and getting passed up!
I did the free critique and they were so spot on. It became very clear to me why I was not getting interviews.The writer was fast and did a terrific job! I am proud to send in my resume now!
Date of experience: August 25, 2016
Good communication from the company, ends up with good resume, linkedin profile and cover letter. Not great though, I felt content, wording and styling came from a boxed package, I also felt little industry contributions besides "format"
Date of experience: December 10, 2019
My writer cleaned up my government resume from 19 pages to four while maintaining the details needed for HR review. This was such a relief for me - thank you for help. Would recommend this service for others.
Date of experience: January 16, 2021
I recently had my resume rewritten by Alana from TopResume. She gave my resume a new and professional look. My resume is much better presented and straight to the point. The whole process was done is less then a week. Alana worked thoroughly and quickly to assure I have the best resume possible. I would highly recommend TopResume to anyone who needs a great resume and cover letter that sets apart from other job applicants. A+++++++
Date of experience: November 22, 2016
I contacted TopResume after a few months of hearing the crickets on my existing resume. Within 24 hours, I was assigned a writer who had a first draft ready for review. The visual appearance of the resume was stunning compared to my own version. It was well written and highlighted my past experience.
I only have a few issues with the final product: despite telling the author that my name was misspelled, it was never corrected (an easy fix, though). Also, after sending the resume to a former professor for a final review before posting to jobs sites, the professor didn't think that it "screamed" my new profession like it should. There was too much emphasis on my former profession.
Date of experience: October 29, 2016
I got a resume written three times because of ineffectiveness of their final product delivered to me. They have set of hidden guidelines to protect themselves to do re-work. At the end of the day, they claim that the writers are from your industry but NO, they are just good English writers. Every writers will have their own formats. NO/LOW QUALITY, poorly written and every stage you will realize their interest in $$$ instead of delivering you a product that can land interviews. In my package 60 days Interview guarantee was included and in last 6+ months not even a single interview call. Be aware of them and Be Careful.
Date of experience: October 30, 2019
Based out of my experience I would not recommend this service. I had two writers assigned to complete the resume, out of which neither knew how to write a resume without spelling errors. Plus they only use one template for everyone which is a very old template from MS Word from some 15 years ago. All revisions made were ignored and they just do not keep document versioning from your comments to theirs. In my case, it was obvious that the writers were not acquainted with my field of work as many words and phrases used were generic and even redundant. To top on to all that the service is very slow to deliver the first draft, but afterward, they push to complete all revisions (2) within a week of first draft delivery.
Tip for consumers:
Do not fall like many of us had, this is a rip-off
Date of experience: December 6, 2017
I"ve never used a resume service before but in this tight job market, I felt I needed to get whatever edge I could, so I purchased the TopResume package that also included a LinkedIn revamp. I was pleasantly surprised by the quick work my writer, Allison, did of my resume. She was able to expound upon my contents in a deliberate and concise manner as well as offer other alternative descriptions that definitely worked better. The LinkedIn review she provided was in depth and I can't wait to rework my page using her outline. This was money well spent as far as I am concerned!
Date of experience: June 29, 2016
Really bad first draft, typos, misspelled words, crappy formatting and no understanding of my industry or role. No opportunity for a phone consultation to set expectations or focus. It took way to long to get the first draft. After I logged my initial complaint they sent a 'form' email with mistakes in it. There response is to try and assign a different writer? Wow, talk about arrogance.
Date of experience: March 24, 2017
Hi Austin, We're very sorry to hear that you did not have a positive experience with our services. We'd like to amend this as soon as possible. If you could please send us direct message on Facebook with your full name and email address a customer support rep would be happy to help right away.
I want sure what to expect but after I filled out the form I waited the time frame given and Right on time received my resume. I thought their would be a lot of bank and forth with edits but to be honest only a couple of tweaks. I am so excited to show this bad boy off and how it highlights my accomplishments.
Date of experience: July 28, 2020
Their free resume critique is generated by a computer program. "Professionally written resume" is also created by a computer program. The program is trained on inserting key words and changing/re-arranging some phrases. The end result might go through a very light human editing, but in my case, the very few human edits made by a "professional writer" contained grammar and style errors. They will not refund, because all sales are final. This is how they make money.
Date of experience: October 4, 2017
Hi Olik,
Both our critique and writing are done by humans. There is an automated program called the ATS which we run your resume through. Due to the nature of intangible digital products, we do not offer refunds. However, writing a resume requires a long process of collaboration and revisions. If you are unhappy with your first draft, our writers are willing to make revisions. Please don't hesitate to reach out if you believe the final draft does not meet industry standards.
At first I was a little skeptical about using this service because I did not know much about it. I didn't want to spend money on a service that perhaps wouldn't help much. However, my initial thoughts changed as soon as I enrolled. Top Resume has amazing customer service. Their team works 24/7. Every time I called, they were polite and helpful. I didn't have to wait long to be connected with a customer service rep.
My writer did an awesome job of keeping up with my resume expectations. I was very assertive and clear with what I wanted my writer to provide. She communicated with me daily, and included all my feedback into a strong, bold, and highly qualified resume. I recommend this service if you want to boost your chances of getting hired. Take a chance! You won't regret it.
Date of experience: February 27, 2021
They create a person who is not me. They change my main expertise and even my years of experience. It looks they did not read properly the information I sent them.
After paying I was notified that if I want to talk to them I had to pay more. I realized this is a joke.
Please do not allow these guy to robe you.
Date of experience: September 14, 2018
Hi Ricardo,
We are sorry for the experience you have had. I see that Customer Support has assisted you. If you have any additional questions, please email support@topresume.com. Thank you.
I had the best experience working with TopResume. I decided to have them help me with my resume, cover letter, and linkedIn page. I was a little hesitant at first, but I am so happy that I decided to give it a try. I worked with a woman named Betsey, she walked me through the entire process and made sure we had an open dialogue about my thoughts along the way. She was super patient and listed to my feedback, while also explaining why she would word or present concepts in a certain manner. I would highly recommend them, defiantly worth it.
Date of experience: February 17, 2016
Long story short - took 3 different people to get a resume to me. First two didnt even read my previous resume and was littered with grammatical and spelling errors.
Communication was piss poor from the beginning and they were so slow to respond. Paid $150 for nothing and ended up getting more interest with old resume. Run far away and fast.
Date of experience: June 19, 2018
Hi Steve,
We are sorry for the experience you have had and apologize for the delayed response. We offer multiple revisions to our clients to ensure that they are satisfied with the final product. Please email support@topresume.com with reference to this email so that we can properly assist you. We look forward to hearing from you.
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi Wilver,
I'm very sorry to hear about your experience. We do not use one template for everyone, in fact, we don't have templates at all. A lot of times resumes turn out to look similar because both resumes are formatted and written to meet industry standards. Even though there are similarities, each customer will still get an individualized resume.
First drafts can take up to 7 days, and the revision period is also 7 days. The first draft takes some time to be delivered because that is the bulk of the resume re-write process. Revisions can be done very quickly with collaboration and feedback.