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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.6%
Positive
168
Neutral
5
Negative
21
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user moe65
Pennsylvania
1 review
0 helpful votes
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March 23rd, 2016

My experience with Top Resume was top notch, no pun intended. They really adhere to deadlines like they promised, which I respect, and if they didn't comply they are completely understanding and will find any way to compensate you for their delay and will leave you happy.
Now when it comes to quality and professionalism, I couldn't have ordered from a better place. They offer 2 revisions which really gives you enough wiggle room to add/remove anything you want. The resume came out clean and concise and would recommend anyone to try it with them. I think they truly do match you with a suitable write, who have qualifications and experience with writing resumes that match your experience/degrees.

Date of experience: March 23, 2016

Thumbnail of user gajendrans2
Australia
1 review
1 helpful vote
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August 26th, 2020

They need to hire resume writers who can spell. They have completely murdered my resume and i am now left with a premium wallpaper of text. And apparently there is no refund policy? I will be taking this up with ACCC for sure.

Date of experience: July 27, 2020

Thumbnail of user patricks104
North Carolina
1 review
0 helpful votes
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October 17th, 2016

I had an older biographical resume that had a complete history of my 45 years working. I had found out that the current education system does not teach the attention span needed to read the entire 2 pages of small type. Top Resume had a very bright individual redo the resume in a fashion that was great. I have gotten a lot more responses with this newer resume.

Date of experience: October 14, 2016

Thumbnail of user debbies113
Washington
1 review
0 helpful votes
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November 23rd, 2016

Resume requirements change so often I decided to have mine professionally done this time. Best decision I have made. My writer Madaline worked with me and I had control over edits until I was satisfied with my resume. The process is quick and TopResume worked with me needing a little extra time due to bad weather in my area taking down my Internet. Well worth the money spent! Got the job I really wanted within 3 weeks of my new high quality resume, formatting made all the difference. Highly recommend having TopResume to get your resume done with proven results.

Date of experience: November 21, 2016

Thumbnail of user jamieg51
California
1 review
0 helpful votes
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January 6th, 2017

For the sake of resetting my resume with a clean format alone - I have no regrets about utilizing TopResume's services. More importantly perhaps, it was invaluable to have fresh eyes on this to take it to the next level. I hesitate to give a 5 star rating because, while previous edits were quickly corrected, one final yet crucial point wasn't included in my final draft. Overall, however, I was easily able to correct this on my own with help from a fuller version I was provided.

Date of experience: January 4, 2017

Thumbnail of user johnk354
New York
1 review
0 helpful votes
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February 3rd, 2017

I had a terrific experience with TopResume! My writer was very knowledgeable and understanding of what I needed out of the services. I worked with her on a second draft, and it turned out better than imagined! My previous resume was not garnering any interviews and once I posted my new one, I have had over 5 interviews in 2 weeks. Do not hesitate with this company - go for it!

Date of experience: February 1, 2017

Thumbnail of user rustyp6
Utah
1 review
0 helpful votes
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May 21st, 2016

I was given an excellent resume that captured the essence of my experience and communicated it clearly and concisely. They worked with me to determine my skills, talents, and achievements and matched them with the positions that I was seeking. They were slow so you need to begin the process early as it will not be a swift process even if you order the expedited service.

Date of experience: May 21, 2016

Thumbnail of user sharellb1
Georgia
1 review
0 helpful votes
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September 30th, 2016

I would not think twice about recommending Top Resume. After receiving my resume I have received several calls for phone and in-person interviews for jobs that I want and setting me on a path to my career goals. They were easy to work with along with listening to my thoughts and ideas about what I wanted. It was worth every penny and I would use again.

Service
Value
Quality

Date of experience: September 28, 2016

Thumbnail of user sayidhr
Canada
1 review
2 helpful votes
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January 22nd, 2019

I received a copy/paste as first draft with non related experience. Then she overlooked my experience and fixed only when noted. I thought they were not only professional writers but also knew how to write a resume. NOT AT ALL. They don't even proof-read the document. They catch you with their free review and then they just take your money Customer Service hasn't even reply to my complaints. If you need somebodu to rewrite your resume without adding any value to it, this is your company.

Date of experience: January 22, 2019

Thumbnail of user karenm1116
Minnesota
1 review
0 helpful votes
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July 17th, 2019

After seeing my beautiful new resume, I feel as if it is one of the best investments in myself ever. It's now professional, polished, pithy, and powerful. I met some new connections at a conference and highly recommended that they use your services. After all, I wouldn't cut my own hair! My resume represents me professionally, and it's critical to put my best foot forward. Thanks for the career boost in advance!

Date of experience: July 17, 2019

Thumbnail of user bretc71
Arizona
1 review
1 helpful vote
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January 13th, 2023

I trusted that these "resume experts" would help tailor my resume to get more interviews. Come to find out, I have more interviews with my own resume and not one single interview with their resume. Took forever to hear back from the people I was working with and had many resumes redone and still no interviews. Glad this service worked for some but I guess not for all.

Service
Value
Quality

Date of experience: December 14, 2022

Thumbnail of user rohanp15
India
1 review
1 helpful vote
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May 29th, 2019

As an internship seeking student, I was applying for a lot of industrial internships. I needed my resume to be checked and reviewed honestly and they are pretty good at their job. Emily went to great depths and it will definitely help me re-write and improve it.

Date of experience: May 28, 2019

Thumbnail of user noelanih
Missouri
1 review
1 helpful vote
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March 15th, 2018

TopResume was worth every penny! They helped me revamp my resume and cover letter to make it feel current and reflect who I truly am as a potential employee. I feel extremely confident in presenting myself to potential employers with my newly update resume. From my initial consult with the resume reviewer to the writing process, TopResume helped me see how and where my resume needed updating and how I was selling myself short in my outdated formatting and word choice. Working with the resume writer was SUPER easy, I was able to make changes easily and I got my drafts back quickly. I really appreciated their professionalism, quick response time and top-notch writing skills. I highly recommend TopResume to anyone, those who are looking for new employment and even those who aren't. You never know when an opportunity may present itself so having a spectacular resume is useful!

Date of experience: March 13, 2018

Thumbnail of user umas9
Illinois
1 review
0 helpful votes
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March 18th, 2019

It is a great resume writing service. I used them since I wanted something quick and professional. I would have taken days to create a resume. I use their resume as a base and make slight modifications for each job that I apply to. I am happy with the quality of service, also the communication from the writer. They were also ready to provide a deep discount link that I gave to several of my friends.

Date of experience: March 18, 2019

Thumbnail of user leannc30
South Africa
1 review
0 helpful votes
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December 3rd, 2020
Verified purchase

It was a bit of a shock to be bluntly told that to gain work, I should focus on retail. I loved working as a filing clerk, and I loved the challenge of improving my own work schedule and time management. For me personally, I would still like to keep looking at potential jobs other than retail.

Date of experience: December 3, 2020

Thumbnail of user kime98
Oklahoma
1 review
7 helpful votes
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March 27th, 2018

I made the mistake of utilizing Top Resume to put together a resume for me. It took them two weeks to send me the first draft, and it was an elementary, poorly written two page resume. They asked me to add information to make it better - well, why do I need them, then? I complained about it and asked for my money back. I did not get my money back and was given one week to write in two drafts to correct my resume. What a waste of money. I ended up with a substandard product and zero customer satisfaction. I say, stay far away from this company!

Date of experience: March 27, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Kim,

I apologize for your poor experience and the delay in the first draft. Please contact customer care at support@topresume.com so we can review your order.

Thumbnail of user tylerg556
California
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I'm happy with how everything turned out. My writer was very clear and helpful with any suggestions I provided.

Reason I chose this business:

Word of mouth

Date of experience: May 7, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Tyler,

I'm delighted to hear that your collaboration with your writer was a positive one.

If you ever need further assistance down the road, please feel free to reach out.

Your support means a lot to us!

Thumbnail of user zacharyc26
Texas
1 review
1 helpful vote
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July 31st, 2016

I have been unemployed for a few months now. And one of the reasons was because my resume was boring and drab, and kept getting passed over. So I finally thought to have it reviewed and written for me to help me stand out. I signed up for this service with TopResume around 10:30 in the morning, and by mid afternoon, around 4 pm, I had my first draft from a professional writer named Armand. And that first draft was drastically better than the one I made myself. Everything looked great, and I didn't have to ask for anything to be changed or reworded on it. Definitely worth cost of the service, and I'll happily be recommending this service to anyone who'll listen.

Service
Value
Quality

Date of experience: July 28, 2016

Thumbnail of user maksymd2
Washington
1 review
0 helpful votes
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June 22nd, 2021
Verified purchase

Prior to getting help from TopResume, I've spent three months spinning my wheels looking for a job with my old resume. By the time I was assigned my personal writer, I was ready to take a break from the emotionally and mentally exhausting job search. Working with my writer has allowed me to slow down and really think about what I market about myself to the potential employees. My personal writer, Mr. Sundas, is truly a writing master. I had never seen my own qualifications written so concisely, simply, and elegantly. After I've received my resume, the next week I already got two interviews and was reached out by three recruiters! Fingers crossed!

Date of experience: June 22, 2021

Thumbnail of user stephenn25
Georgia
1 review
0 helpful votes
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January 8th, 2017

After being out of the job market for the past 8 years it was hard for me put together and polish all my work experiences into a resume that was concise and professional. TopResume did that and much more. Customer service was above board and helped me make the final touches. Thanks!

Date of experience: January 6, 2017

Thumbnail of user kevins205
Virginia
1 review
0 helpful votes
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January 29th, 2017

My writer Joanne H. Was very timely, highly engaged, and exceedingly helpful. I came in with a 20+ year history and resume reflective of that; she did in a couple of days what took me years to do (except she did it right!), and cut down a ridiculously long and uninspiring resume to something that was impactful and showed what I bring better than I could have ever said it. I even got very valuable input on my LinkedIn profile, and I thought I had that down pat! Invest in yourself; it will be the best money you spend all year, guaranteed.

Service
Value
Quality

Date of experience: January 26, 2017

Thumbnail of user osoa
Australia
1 review
13 helpful votes
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October 19th, 2015

At first I did the complimentary resume critique which was offered via glass door. Received a feedback on my resume which was convincing. Therefore I went for their service which I wanted a resume to be not what my previous one was and also improve it as per critique. Received several drafts but what they did was not as asked for. They only made it compact with slightly different words. Then I tried to submit the rewrite back to their free critique service and I received pretty much the same feedback as my old resume! Also ATS scan mentioned was even worst than my original. Ever since then I was skeptical on what they had to say to me. For a fact, I have been applying for jobs and got called for my original resume instead of TopResume's.

Date of experience: October 19, 2015

Thumbnail of user jonathanj42
New York
1 review
1 helpful vote
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July 6th, 2017

My experience with top resume was not good. My final resume and the cover letter had an abundance of spelling mistakes, and a lot of the sentences made no sense. Top Resume told me a writer with experience in my field would help me. My writer clearly had no knowledge about my field. After spending over $200 I still had to spend hours correcting mistakes and clearing up sentences. The format was good, but I could have done that myself. They have a no refund policy and I would like to get my money back. I've sent my resume to 3 colleagues in my industry and all 3 of them told me the way some of this sentences are written make me look like I don't know what I'm doing. It seems like my writer restructured my words but added no quality to my resume.
All in all I'm very disappointed with my resume and wish I had spent the $200 on food or rent.

Date of experience: July 6, 2017

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Jonathan, We're very sorry to hear that you were not satisfied with your experience and would like to continue to discuss. If you could please send us a direct message on our Facebook page with your full name and email address, a customer support rep will assist right away.

Thumbnail of user ethanc27
Missouri
1 review
0 helpful votes
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July 11th, 2017

I purchased the Professional Growth package and worked with Kathleen. I would highly recommend their service for anyone in need of a resume re-do. The writer was very responsive and accommodating of my input. The whole process took a bit less than two weeks and I'm very satisfied with the finished product.

Date of experience: July 11, 2017

Thumbnail of user jessicam602
Florida
7 reviews
21 helpful votes
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January 24th, 2019

I think whoever made this website to help people like myself that hasn't done a resume in years and don't know what businesses are looking for is a really great idea. The wonderful details and also idea's they give back is so amazing. Right now money is really short but when I do have the money I will be returning to this website for them to make my resume very professional. Thank youu so kindly.
Jessica

Date of experience: January 21, 2019

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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