TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
I was looking to update and upgrade my resume, as it was not getting noticed by hiring managers. The re-write process was seamless, efficient and results were more than what I expected. Truly recommend TopResume, not only for their professional staff, but they work with you until you're satisfied with the results. So far the new resume has received the type of review and contact from hiring managers. Thanks Soozy M. For your support and professionalism.
Date of experience: May 7, 2016
This company is TOP notch. They took my older resume, updated the information as well as reformatted the style. Thomas Y. Was an absolute pleasure to work with. They/he was quite prompt with the entire process. I would recommend their services to anyone who wants they're resume to stand out in the crowd. A job superbly executed.
Date of experience: January 24, 2017
TopResume is fast, efficient, and I had virtually no edits on their first draft. I landed an interview literally days after I sent out my "new and improved" resume. Saved me time and agony in re-writing and bugging colleagues to review. I also used their LinkedIn service which was fantastic as I really hadn't put much thought and no effort into my on-line presence. It is definitely more polished which is more reflective of my image
Date of experience: January 19, 2017
I recently went back to school in order to further my career options and needed a way to highlight my experience without making it so obvious that I was a new graduate. I hesitated using a resume service because it can be expensive, but I am so glad I did it. Lauren, my resume writer, knew how to portray all my strengths and was able to use the appropriate words that would get me noticed by recruiters. Sadly, applying for a job is not as simple as just being a good candidate. You have to know how to play the game so to speak, and a good resume is your first step. I am grateful for all the help topresume provided me and I know that if I ever need to update my resume this will be the first place I will go to get help.
Date of experience: June 18, 2019
They pointed out shortcomings in my resume that I wouldn't have seen otherwise. They provided a very, very detailed analysis and suggestions for improvement that I will take into immediate consideration. Excellent work by TopResume! Thank you :)
Date of experience: August 17, 2018
They use generic advice that I think they somehow automate to impress you with a long, free review, then bait and switch with the actual offshore people. I think it's automated initially because they said stuff like "use bullet points" when my whole résumé is bulleted, but the bullets are directly on the PDF design and not generated in a recognizable MS Word bullet format. They also said a bunch of stuff that was flat-out wrong that I won't bore you with. Not worth anything.
Date of experience: November 15, 2018
As an older person re-entering the job market, I knew I was out of touch with resume structure and language. My Top Resume writer, Michael, worked miracles with my original 4-page resume covering my job life. The business language was better than I could have ever hoped for. Top Resume was recommended to me by an HR person and they were right! I'm a top performing administrative employee and now the world knows, too!
Date of experience: September 4, 2019
After submitting my resume for a critique and receiving the feedback that I did, I knew that my resume needed help. At first I thought that I could fix it myself, however, since I am being very persistent in this certain job position, I wanted to make sure that I had a top-notch resume. I would have never thought about paying someone a great amount of money to fix my resume, but I felt that it was necessary in this case. Stacy, who revised my resume, did a great job. She stayed in contact with me throughout the process; getting information to fill in any gaps that she saw. If I had any suggestions or ideas, I would e-mail them to her, and she would respond in a timely manner. My resume looks so much better and I am almost embarrassed to even look at my old one. I feel confident that I made the right choice with this company, and I will refer this company to others who need assistance and want to get on the right foot with their career and job pursuits.
Date of experience: May 11, 2016
My resume was too passive and outdated. It wasn't passing the 30 second review or the filtering process. I reached out to TopResume, and as promised within 48 hours I was assigned to Rich, and he presented me with a draft of my revised resume. My original resume was too passive, and perceived me as a doer not an achiever. It lacks language that showed my years of accomplishments.
Rich was very professional and easy to work with. As he was working on my LinkedIn profile, he came across a few minor errors, and notified me immediately, with the second correct revision attached. Impressed, I asked if he could write me a Thank you letter, and what would the fee be. To my surprise, Rich sent me a great "Thank You", letter at no cost. I am hoping, with this newly revised resume, I will receive more job offers. Now, I feel more confident applying for jobs. Only time will tell. I would recommend them to my friends.
Date of experience: January 12, 2016
I was frustrated trying to find a way to present my transferrable skills in a way that would make me enticing to new employers. For the last ten years I've worked in childcare in some capacity and am currently completing a master's degree in marketing. While much of my experience has been on the business side, I was having trouble attracting employers. But in the week since I've completed work with my resume writer, i've received several calls and emails for interviews. Would definitely recommend this service to others.
Date of experience: February 22, 2017
This service was recommended by someone who used several years ago. I needed an update and decided to use as my time was limited. I was pleased with initial response and time frame 7 days. I was not pleased with the result. Despite several attempts and a new writer assigned, the quality of what I received as well as the format was far below my expectations and standards. I felt like a teacher correcting a student assignment. Initially I was going to have them update my LinkedIn as well, but a big NO on that. They also refused to credit me for LinkedIn revision for which no work had been done. Since they did attempt the resume and put time in, I did not push for a refund for the poor resume, but I will dump it, not worth sending out.
Date of experience: March 31, 2020
I decided to use Topresume after they provided me a decent evaluation of my current resume. The problem is they use a skilled evaluator to review your resume, but that individual does not work on your resume after you contract them. The actual editing is outsourced to someone with very little skill. In my case they simply rearranged my resume. Much of the wording they added was not even grammatically correct, and would have made me look foolish if I would have applied with their work product. This is unacceptable. They did not even implement the changes they themselves recommended. It is clearly a bait and switch. When expressing my dismay they simply passed me along to (5) different people. Be advised you will not receive a refund even if they provide you with this garbage. If you are a professional, this is not a place for you. Beware!
Date of experience: November 3, 2020
They critique my resume, offer some great suggestions I paid the money and they copied my current resume. I wrote a review. This is the email they sent me...
This is Sean with TopResume Customer Support. Your order is open for a complimentary rewrite with our senior writing team. Let us know if you would be interested, thank you!
Best regards,
Sean
TopResume Customer Support
I've email back 3 times, NO ONE will respond to me.
Date of experience: October 6, 2015
Hi Howard, Thank you for reaching out. If you could please email us at support@topresume.com we'd like to work with you to get everything sorted out. Thanks!
I had bought the services of writing my resume and linked in profile from TopResume and what happened after is really amazed me and made me wonder how such company still in business! First i have to followup with them to get my first resume draft and after they finished, i waited for my linked in profile from them and it turns out it is mostly a copy and paste from your resume after adding letter 'I'! I told them it is no acceptable but they never replied to me and when i got fed up I called them and their customer service agent said that the order is closed and basically take whatever we gave you!
Horrible company try you best to stay away from them
Date of experience: February 11, 2020
Re-entering the job market and having a complete overhaul was necessary for me in today's job search environment. Monster Writing Services is well worth the time and money spent. Katherine G. And the entire Monster Team, were quick and thorough. Updating my resume and online profile is without a doubt instrumental in today's job market. Our collaborative effort is now the the foundation of my new job: looking for a new job. Thanks to all.
Date of experience: July 5, 2016
They really take everything into account before starting to work on your resume. You also get the effort out of your resume that you put in.
The negative reviews I see about the "writers not knowing" is only relevant if you don't give them information to work with. They ask for job postings of jobs that you would want. They ask a questionnaire for you to talk about yourself, so they can get a better idea of you. If you put no effort into your answers, then you probably won't get as much back. The answers are where they get an idea of you and what you want. I needed my resume for a high management position and got multiple call backs and job offers after submitting my new resume.
Date of experience: August 3, 2019
I paid $150 for a resume written by a five year old. The writer had no knowledge of my industry, and the finished product was full of spelling and grammatical errors. I asked repeatedly to speak to customer service agent to discuss, and was completely ignored. I had to re-write the whole thing myself. Stay away from this company.
Date of experience: May 12, 2019
My experience was very good. Top Resume gave me insight on how hiring managers view me as a potential candidate through the same software recruiting personal use. They provided me with an overall view of revisions I needed to make, which I am greatful to have been provided with professional advice. I would strongly recommend having Top Resume compose your resume, don't attempt doing it on your own.
Date of experience: September 9, 2019
Overall, it seemed like the resume writer didn't have a great understanding of high level IT concepts; just knowing they even exist. This feels like it would have been better if I was searching for an entry level position and not a senior one. I had to request the same things to be completed over and over again. I'm not dissatisfied but I'm not satisfied either, and so I consider this service to have a been a waste of money, time, and I will not be pursuing this again. I also shared the resume with two IT directors I know and they gave me better feedback in a shorter time frame than this process.
Date of experience: July 13, 2021
I had never used TopResume or any other resume writing company before. I'm glad that I did, my original resume was not reviewed by many employers. It's only been a couple of weeks since I received my new resume from TopResume, but I can see the difference in responses from employers. I would recommend TopResume to anyone.
Date of experience: June 24, 2016
I don't think my resume was worth $150. The most important part was the objective that I needed help on and that was accomplished. I suggested some changes and he said yes you can do that but if I'm paying $150 those minors changes could have been made before sending me the final copy, which was basically the draft.
Date of experience: November 26, 2019
I'm over 50 and creating a resume for the first time in my life. I had no idea where to start. I am so glad that I clicked the box for a free TopResume resume evaluation. The process was simple. My evaluation was thorough and spot on. The resume I now possess is one that not only tells hiring managers who I am, but is one that I can hand out with confidence and pride.
Date of experience: September 21, 2016
I figured this was an automated service that would offer few details on how to make my resume better, but I clicked Top Resume's free service and within a day or two I received a throuough critique, as good or better than any of my writing teachers could have offered. Thank you, a service like this is needed when you're too busy to proof read yourself or just need a resume writing refresher!
Date of experience: January 18, 2019
Going from a career of 24 years to a completely different field, it was difficult for me to tie everything together. I took a chance and enlisted the professionals for assistance. I could not be more satisfied. They took the time to get to know about me and not just rush to put words on a form. I ended up with a resume, cover letter, and LinkedIn profile which were all stunning! The LinkedIn profile generated immediate attention. I could not be happier, and I definitely recommend TopResume to anyone looking to enhance their professional presence!
Date of experience: March 16, 2022
I was applying to a college online and needed help with my resume immediately, in order to meet the application deadline. TopResume was phenomenal, and they were
Able to generate a completely revised resume based on my entire employment and education history. I strongly recommend that any prospective customer of TopResume provide complete information on their employment history, for example, I provided 10 years of job history to be as complete as possible. Based on the finished resume I received from TopResume, I submitted it along with my college application, and have received confirmation that I will be given an admissions interview! This is the best testimonial I could give the company. Their expertise and
Career advice in truly invaluable. I give TopResume my highest recommendation!
Date of experience: February 17, 2017
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi Sam,
We're sorry you feel that way about our report. If you have any additional comments or suggestions, feel free to email support@topresume.com. Thank you.