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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.7%
Positive
169
Neutral
5
Negative
21
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user trevonnah
New Jersey
1 review
0 helpful votes
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June 14th, 2016

I recently used TopResume's resume and cover letter writing services and am very pleased. Both captured my skills and highlighted my strengths. They are tailored to the positions that I am applying for and I have been getting great feedback only a week in to my job search. I have recommended this service to two friends who are also in search of a new position.

Date of experience: June 14, 2016

Thumbnail of user sharonm266
Georgia
1 review
1 helpful vote
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January 24th, 2018

I was skeptical when seeking help from a professional writer, however, I was tremendously pleased with the outcome of my professional resume.
TopResume paired me with Pam, who improved my resume 100%. Her writing skills are phenomenal. Pam was very punctual and very easy to talk too. The best news is, I posted the new resume and within hours, received invitations for interviews. Thanks Pam and Thanks TopResume!
Sharon

Date of experience: January 23, 2018

Thumbnail of user xiaol11
Viet Nam
1 review
0 helpful votes
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June 16th, 2016

Excellent understanding from the resume writer about my objectives and issues I met before regarding my resume. More than just a resume, the professional I was in touch with also provided me very good tips that I used for my interviews as well.

Service
Value
Quality

Date of experience: June 15, 2016

Thumbnail of user victorg34
Canada
1 review
0 helpful votes
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June 30th, 2016

I was on the fence to update my resume. I was pleased with the product which updated resume, cover letter and linked in. The write presented a excellent product that I am now using. The only thing to be aware of is the 7 day requirement to allow edits. I wish this was 14 days but I made it work. I am looking forward to achieving interviews with the new resume and cover letter.

Date of experience: June 28, 2016

Thumbnail of user inan2
Pennsylvania
1 review
0 helpful votes
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November 22nd, 2019
Verified purchase

Loved working with the TopResume writers. Chris was truly impressive. She went above and beyond to help me with my resume. It was a challenge to pull together my self employed/freelance experience but she somehow managed to present it in the best way possible.
Thanks again!

Date of experience: November 19, 2019

Thumbnail of user ashleya69
Illinois
1 review
0 helpful votes
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July 4th, 2016

Nicole B. Did an amazing job on my resume. I haven't did a resume in over 5 years and I felt it was lacking some luster, that attention grabbing quality. She worked one on one with me and in a timely manner. My resume and cover letter was completed in less than a week. It looks amazing, giving me more confidence to post it on career websites. I am extremely pleased with TopResume's service!

Date of experience: July 1, 2016

Thumbnail of user leonidp4
Leonid C.
New York
1 review
0 helpful votes
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May 12th, 2021
Verified purchase

Experience was very good. Writer was very extremely professional, skilled, and timely with updates.

My suggestion for the future:
1. Allow for more phone calls with the writer and especially have an initial call before resume is written to understand complete candidate background.

Date of experience: May 12, 2021

Thumbnail of user ayum
India
1 review
3 helpful votes
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November 23rd, 2022

You will get a simpler basic resume as an end product. For the price of their product, It is not at all worth it. Your resume will be written by native English speakers which is their only plus point and claim to be 'resume writing Professionals'

Service
Value
Quality

Date of experience: October 24, 2022

Thumbnail of user paulab48
Virginia
1 review
2 helpful votes
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July 31st, 2016

My resume was out-dated and bland. TopResume gave it a make-over. I am so pleased with the result. Sometimes it's hard to write about and sell your own skills. Just hand over the details to TopResume, and they will create a great resume.

Date of experience: July 28, 2016

Thumbnail of user michaelm385
Ohio
1 review
1 helpful vote
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February 24th, 2016

My experience with TopResume was great. The original critique results came back quick and I was paired with a more than capable resume writer, who was excellent to work with. The writer provided an initial draft, asked for feedback, then revised accordingly. She never rushed my feedback and she was more than willing to provide a second revision. The end product: a much improved resume according to the structural and content guidelines I specified.

Tip for consumers:
Be up front and detailed about content and structural guidelines.

Service
Value
Quality

Date of experience: February 24, 2016

Thumbnail of user davidm498
California
1 review
1 helpful vote
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August 26th, 2016

I was promised a fast turnaround, and that is exactly what I received! The writing was powerful, just what my former resume was missing. I had all the basics including key accomplishments, but my writer chose very descriptive terms while remaining brief. I highly recommend TopResume!

Date of experience: August 23, 2016

Thumbnail of user tiffanyh215
Connecticut
1 review
0 helpful votes
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April 18th, 2020

Only received one generic unusable draft after countless calls and emails. Sent corrections and requested feedback- never received a final product after purchasing an expensive package. Very disappointing and have asked for refund as I have no product to show for the cost.

Date of experience: March 19, 2020

Thumbnail of user davidc1191
Connecticut
1 review
0 helpful votes
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June 5th, 2018

TopResume was Great! Super easy, and quick turnaround. My resume turned out better than I expected. As soon as I got my new resume, I was extremely optimistic about my job search. After reading it, I was impressed with MYSELF! Gave me a whole new level of confidence.
In addition, I also purchased the interview training. I found it extremely helpful and regained my confidence in the interview process. I definitely recommend their services

Date of experience: June 5, 2018

Thumbnail of user kimberlyl690
Arizona
2 reviews
0 helpful votes
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November 5th, 2020

I think there are better resume writing services out there. This company charges to speak with an actual writer, which is bizarre. I was rushed and was expected to have my order closed out within a week. Horrible, customer service. I finally was reassigned to a writer by the name of Jenny who did a great job, I am not unhappy with her, I am unhappy with the business model and the poor customer service experience due to the company's way of doing things. I will not recommend Top Resume to anyone going forward. And for the record, I paid to have my LinkedIn profile rewritten and it was a complete waste of money. I was handed a template, which I could have done myself. Very disappointed.

Date of experience: October 6, 2020

Thumbnail of user dustinr11
California
2 reviews
0 helpful votes
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October 2nd, 2016

I believe my resume writer did a great job with the format, as well as the content. He wonderfully conveyed my skills in a concise and direct manner. I started getting phone calls from potential employers almost immediately after the resume rewrite. I would recommend TopResume.

Date of experience: September 30, 2016

Thumbnail of user manfredh8
California
3 reviews
1 helpful vote
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May 28th, 2020
Verified purchase

TopResume employee Mel gave me a lot of valuable insight into how recruiters at companies use scanning tools to quickly narrow down resumes. That information would be hard for me to get and it is good to know that at least one obstacle I do not have to worry about as TopResume took care of the best machine-readable structure of my resume. I found the findings that Mel gave me during our 30min phone all also very valuable. I'm very happy with the end result of the resume and would use TopResume again.

Date of experience: May 28, 2020

Thumbnail of user kimberlyw41
Michigan
1 review
0 helpful votes
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October 17th, 2016

I was truly impressed with this service. I thought that it was a bit pricey at first but after my complete experience, I didn't think anything of spending that much money for the quality of professionalism alone. They found me a match within a couple of hours of someone to write my resume. She was absolutely great to work with and every email that I sent to her provided a response within no more than an hour. I felt like she was talking to me personally and that she understood a lot of my requests. I needed mine back soon as possible as I was applying for a job with a deadline date. I voiced that information to the writer and I literally felt like that was the only thing she must have worked on that day. By the end of the day, I received my drafted resume. It looked very professional. Very well done, Elizabeth!

Date of experience: October 14, 2016

Thumbnail of user rodgery
Arizona
2 reviews
23 helpful votes
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January 14th, 2015

TopResume took a professional resume of mine that was written by Career Perfect and put it in a new format, using the same resume that I sent them, no changes just reformatting and the charged $139.00 for that. The first product after reformatting was full of errors. I made all the correction myself and sent it back. They accepted my edits and sent it back stating if I have additional edits I should make them myself. I requested a Full or Partial refund for the resume service and TopResume refuses to communicate with me. Very unprofessional resume service. Career Perfect Resume service was 100-times better.

Date of experience: January 14, 2015

Thumbnail of user janicem63
Pennsylvania
1 review
0 helpful votes
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January 27th, 2017

I had never considered getting my resume professionally done. However after finding myself back on the job hunt after 14 years I realized my resume was outdated looking. I was hesitant to pay the price for the package but decided to take the plunge and can say I have no regrets.
Lauren my resume writer reached out to obtain additional information to make sure my resume was as detailed and accurate as possible. After receiving my finished resume I was blown away with how modern and sophisticated my resume now looked. I would recommend that anyone needing a resume refresher consider this option.

Date of experience: January 24, 2017

Thumbnail of user ryanp76
New Jersey
1 review
0 helpful votes
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February 18th, 2017

I had a very smooth transition from the sales team to the writer. I had two rounds of revisions before my revision time expired. I could have done more revisions if I hadn't been as busy. I would like to see a longer window, but maybe other can do it more quickly than me. Overall, I got two calls the next week and one offer. Thanks TopResume.

Date of experience: February 16, 2017

Thumbnail of user josem186
Poland
1 review
0 helpful votes
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June 8th, 2017

I was hesitant at first to utilize TopResume due to different reviews and the over various sites offering similar assistance at a comparable rate. Weighing the different options where a potentially stronger resume would open me to stronger opportunities I met my writer.
I could not be more pleased with the rough draft as it captured what I was trying to capture yet wasn't as successful. While writers may vary, I would recommend this company as there was constant communication to ensure I was the process was done smoothly.

Date of experience: June 6, 2017

Thumbnail of user theresad617
Arizona
1 review
1 helpful vote
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December 22nd, 2022

If I could give it no stars I would. Despite being given ample information to produce a resume, Top Resume essentially required that I do all the work. After having done nothing substantive itself and after only two days of initial back and forth, Top Resume refused a refund.

Tip for consumers:
Don’t use

Products used:
None

Service
Value
Quality

Date of experience: November 22, 2022

Thumbnail of user courtneyp36
Virginia
1 review
0 helpful votes
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July 17th, 2017

Top Resume offers a very thorough and detailed step by step service. They started by doing a free, thorough analysis of my resume and the results were a real eye opener to me. It made me realize just how inadequate my resume was as seen through the eyes of a recruiter even though I thought my resume was great. My resume writer took her time, fielded my questions and concerns and delivered a truly great product which needed basically no revisions on my part. She also did a tremendous job on my LinkedIn profile as well. I now feel much more confident in my job search as I look to switch careers. This was money well spent and I have been recommending the service to people that I know.

Date of experience: July 17, 2017

Thumbnail of user kevinh121
Virginia
1 review
1 helpful vote
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March 29th, 2016

When putting my resume on job search sites, I opted in for my free resume review. After getting feedback, my resume was not scoring high in the software searches being done by companies looking for employees. I did not even know software was being used to search for resumes. After some thought, I submitted my resume to TopResume and also purchased the LinkedIn option. It didn't take long, and the resume I got back was unbelievable. After writing my own resume for years, I'm not sure how I ever got a job. All of my skills and work history were put on paper and summarized perfectly. For once, I sound like the professional that I am. I can't wait to see the results that this resume brings me.

Service
Value
Quality

Date of experience: March 29, 2016

Thumbnail of user stephenb130
Mississippi
1 review
0 helpful votes
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January 13th, 2017

I had TopResume do a complimentary review of my 10 year old resume. I was very surprised to find out just how much resumes have evolved in that time. I was impressed with their suggestions and hired them to remake my resume. The process is very easy; upload your resume, they rewrite it, you suggest revisions, if any, and then get your final version. I am very happy with my resume and even got an interview from the first company I applied to with my new resume!

Date of experience: January 11, 2017

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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