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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.7%
Positive
170
Neutral
5
Negative
21
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user chadn1
Louisiana
1 review
1 helpful vote
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March 10th, 2016

My writer was great! His understanding of what I wanted translated very well. I advise communicating with your writer and giving good information for what you want. I got what I wanted by the time promised. I got a reply to all questions and any issues I had were handled promptly with great care. TopResume is what's up!

Date of experience: March 9, 2016

Thumbnail of user monicas63
Maryland
1 review
0 helpful votes
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October 13th, 2016

I had a great experience with top resume. My resume was turned into a visually appealing, easy to read product that I used immediately. It and my cover letter told a story about how I am. It had not before. Honestly, in addition to the quality of the work, reading about my experience through someone else's eyes was a big confidence booster! I needed that to jump back into my job search.

Date of experience: October 10, 2016

Thumbnail of user kristinak154
Pennsylvania
1 review
0 helpful votes
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July 1st, 2021
Verified purchase

I would and have highly recommended using TopResume. My resume writer was Victor L. He welcomed all information that I provided and created the write wording to sound impactful and relevant. I was hired within a month. Unfortunately that job had not been a long term position. I would like to suggest being able to add on to your resume new positions for a nominal fee or for referring others to this service.

Date of experience: July 1, 2021

Thumbnail of user alishar6
New York
1 review
0 helpful votes
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May 26th, 2016

My father had recommended this service to me, to make my resume more appealing to prospective employers. I still was skeptical about if it would be worth it or not because other professionals have looked at and edited my resume in the past. I was pleasantly surprised though when I saw my new resume, it definitely looked more professional! The only negative thing I would say is that it took almost a week to get to my resume, I guess a lot of people are using the service. Other than that, I very much enjoyed the process and I would recommend it.

Date of experience: May 25, 2016

Thumbnail of user jennifers962
Australia
1 review
0 helpful votes
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May 29th, 2019

I found the free review of my CV very eye opening and constructive. Even tho I don't have the money to get my CV updated due to no income I definately think it would be a huge help. As the free information was so forthgiving imagine what the complete outcome will be having the know how of all the changes we never hear about. Thanks for taking the time and the feedback. Jenny

Date of experience: May 29, 2019

Thumbnail of user ensiehr
California
1 review
1 helpful vote
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August 13th, 2016

Top Resume.com is one of the best resume writing service providers in the industry. They never forward a customers paper late. They usually send in drafts or even the final edition of the paper usually after 24 to 48 hours after the order has been assigned to a writer. They also have a variety of services for customers from different industries. They could easily make high quality entry level, professional, executive and government level resumes for their customers. Their writers will assist you in landing your dream job because of their adeptness at conveying your advantages and achievements and how they relate to your responsibilities in your chosen field that will surely impress any given hiring manager.

Date of experience: August 10, 2016

Thumbnail of user judyc122
Texas
1 review
5 helpful votes
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May 3rd, 2018

I have NEVER written an online review but the experience with Top Resume warrants this warning. I used Top Resume in late 2016 and got a spectacular resume with lots of compliments. In March/April 2018, I called to update the resume and get a LinkedIn profile. Misspellings, writer just copied and pasted what I wrote about my current position, even sent him a postion description and he didn't use it.
For the company name, all that is on there is Company Name with generic address.
Must be new owners because this was a far cry of what I experienced this time. I complained twice, could not get a new writer and no apology nor any refund offered. I don't want to go into all the gory details online, just stay away!

Date of experience: May 3, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Judy,

Thank you for being a returning customer and I'm very sorry to hear your second experience with us isn't up to par. If you haven't spoken to our customer care team already, please reach out to them at support@topresume.com.

Thumbnail of user craigd41
Missouri
1 review
0 helpful votes
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January 6th, 2017

If you want to have your resume work with how the industry works... then get a hold of TopResume and get the ball rolling! They have a program for whatever you will need. I have hired 3 companies to help write my resume, post it and do whatever else they didn't do, and now I find a company within budget to get it done and THEY DID.
My resume is out there and I am getting responses. Well done Felicia. Craig in KC

Date of experience: January 4, 2017

Thumbnail of user adamm118
New Jersey
2 reviews
0 helpful votes
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May 11th, 2016

I was looking for a new position with an outdated resume. The people at top resume gave me an honest critique of my documents free of charge. I was surprised to learn that they didn't stand up to hiring managers digital platforms and although there was a slight delay in finding a writer at the start they jumped on my job very quickly, even worked over the weekend, and got me a draft within a week. The new resume worked great on all of the major job sites I uploaded it to, formatted and optimized for digital use. Even if you have a solid resume, it's smart to go through this service to make sure that the formatting works with the job hunt in the modern world, strongly recommended.

Date of experience: May 10, 2016

Thumbnail of user robj100
Ohio
1 review
6 helpful votes
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March 28th, 2019

You will be parted from your money and receive NOTHING of value in return. This is a scam. Especially if you are assigned to resume writer Kierra, run the other way.

She took my information, wrote a one-page resume that had little to do with my background, and then ignored my emails asking for a follow-up. If I had the time, I would seek redress, but I have just written it off.

Date of experience: March 28, 2019

Thumbnail of user thanosj
Sweden
1 review
0 helpful votes
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November 20th, 2016

Working with TopResume was a great experience, my writer didn't miss a deadline and did a fantastic job customizing the documents to the jobs I am targeting. I absolutely love both my cover letter and resume while both are a huge upgrade from my previous documents.

However, I applied for nearly 50 vacancies and did not got an interview or a positive response. That's the only negative thing to say that got me wondered if it is not efficient enough.

Note: I will update the review to 5 stars if I get a positive response from any job but I strongly recommend TopResume.

Date of experience: November 18, 2016

Thumbnail of user tracyr36
California
1 review
0 helpful votes
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October 10th, 2016

I recently decided to update my resume and decided that the resume I created years ago was tired-looking, visually unappealing, and too long (2 pages). Armand, the resume writer with TopResume, did a great job reviving my resume, focusing on my skill sets, and efficiently delivering the product within only a couple of days.

I love the looks of my new resume and cover letter! Thank you Armand and the TopResume team!

Date of experience: October 7, 2016

Thumbnail of user jenniec62
District of Columbia
1 review
0 helpful votes
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November 11th, 2020
Verified purchase

My experience with TopResume was extraordinary--I feel much more confident in securing interviews, especially after my superb writer illuminated my skillset, accomplishments. The company matched you with a writer familiar with your particular field. The writer responded with expertise, quick turnaround, patience, and copious questions that encouraged me to reflect about accomplishments I previously overlooked. "TopResume" is the appropriate name for the company.

Date of experience: November 11, 2020

Thumbnail of user wendyg41
Colorado
2 reviews
0 helpful votes
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October 17th, 2016

They did a great job of taking my old resume and updating it. I got an interview the first time I sent it out, which was great! I did have one round of edits, but everything was done within the time frame promised and my writer was very professional and good about responding to inquiries. I would recommend this company.

Date of experience: October 13, 2016

Thumbnail of user haroldg171
Virginia
1 review
0 helpful votes
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November 9th, 2021
Verified purchase

Overall this was an excellent experience. The initial sign up was easy. The one glitch with receiving the survey was solved very quickly and professionally by technical support. The interaction with the resume writer was efficient and productive. He seemed to know exactly what to do and how to make my resume sing. Would highly recommend to anyone who asks.

Date of experience: November 9, 2021

Thumbnail of user maxinec301
Virginia
1 review
0 helpful votes
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September 22nd, 2020
Verified purchase

The process of working with this service to revamp my resume was very pleasant. I found all interactions to be professional with prompt responses. I'm very pleased with the end result as I now have a resume that speaks to my skills and experience making me more marketable to employers. I would recommend this service; it was worth every penny.

Date of experience: September 22, 2020

Thumbnail of user karyne5
Texas
1 review
0 helpful votes
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September 29th, 2019
Verified purchase

I am so happy with TopResume's review and rewite of my resume. It was so eye opening to see how I've undersold my decade-plus worth of work experience. The communication was clear throughout the process. The value is great for the potentially life changing results! Although I am not actively looking for a new job, I've posted my resume on a few job boards and have received emails from potential employers. Great investment in myself!

Date of experience: September 26, 2019

Thumbnail of user karlk18
Pennsylvania
1 review
0 helpful votes
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November 22nd, 2016

After being part of a company downsizing I was nervous to spend this much money with no income. I felt my resume was great to begin with. After receiving a free evaluation I realized maybe my resume did need help. I sent it to a few companies and it was posted on a few job boards with no results. I decided to give top resume a whirl. I was looking to go in a new direction without starting at the bottom. After filling out a questionnaire, I had my first resume draft, cover letter and follow up letter within 48 hours. None of them needed changes. I can not believe the difference in the way the resume was written and how the formatting flowed. I had interview requests for the first 3 jobs I've applied for! Within a week I had three offers in my mailbox. Top Resume is the best money I have spent in a long time. It was well worth the investment.

Date of experience: November 19, 2016

Thumbnail of user karle60
Oregon
2 reviews
3 helpful votes
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April 29th, 2017

I am trying to make a midlife course correction on my career, and it's been a disheartening endeavor at times. I found myself repeatedly going through the motions with no clear idea of what to do next. Finally, it sunk in to return to college and complete what I began. Next, I took a hard look at how I was presenting myself. The resume and cover letter I had been mindlessly attaching to each application hadn't been significantly rewritten for years, yet it's how I was introducing myself to potential employers. Something needed to change, so I contacted TopResume. I needed a second pair of eyes to help me fine-tune and polish my resume specifically for the communications and public affairs industry I was trying to move into--from an entirely different field. The revisions were excellent, and the document I have today is of much, much greater value to me than what I had before. Whether you're a professional writer or a recent graduate, I recommend TopResume to everyone. They're tops!

Date of experience: April 26, 2017

Thumbnail of user rolandw13
Illinois
1 review
0 helpful votes
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March 9th, 2017

What I liked most about using this service was that I had an opportunity to arrange and have a personal phone call with my writer so that we could establish a working relationship that went beyond just communicating through email. That, along with providing actual job-postings I wanted to actually apply to using the completed product, helped tremendously with establish a working relationship that was invaluable.

Date of experience: March 6, 2017

Thumbnail of user israelm23
Canada
2 reviews
1 helpful vote
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September 1st, 2016

The staff are great and prompt in their service. Very positive experience. The team breathed new life in my resume and LinkedIn in profile. Can't wait to see the transformation this will bring to my career.
I highly recommend TopResume to anyone that needs to give their CV and LinkedIn profile a makeover.
Great Job Guys and thank you so much.
Cheers!

Date of experience: August 29, 2016

Thumbnail of user pamelac223
Massachusetts
2 reviews
0 helpful votes
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April 1st, 2019

After doing multiple resume critiques with online services, TopResume had the best feedback on my existing resume. Explaining ATS and the analytics behind it. I went with a writer to give my resume the professional content I needed. Now it is so east to apply to positions and I have full confidence. Hiring Managers are looking at my resume, even multiple times.

Date of experience: April 1, 2019

Thumbnail of user alexanderm255
Germany
1 review
1 helpful vote
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June 12th, 2020

I am senior management professional who works for a top 5 global consulting Firm with 20+ years of experience, and hold an Ivy League education. I thought I would have my resume re-written to see what all the hype was about, and after spending $200, I was bitterly disappointed. The resume sent back looked like a child wrote it, the format was very junior, the turn-around times from the writer were slow, and the wording lacked any actual substance - it was rewritten using non-specifics and generalities. Honestly, my original resume looked much better. To be sure, I floated both versions of my resume (the original and re-writen) to recruiters I knew all across the industry, and they agreed, the re-written version was a downgrade from my original.

Date of experience: May 10, 2020

Thumbnail of user joank389
New Jersey
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

Having a professionally updated resume is crucial when planning your next phase in life. Top Resume assigned their writer Nicole to create a new resume and cover letter for me. Nicole listened to me and understood how to summarize my work experience while succinctly highlighting my skills. I'm very pleased with the cover letter and resume she created for me. Thank you!

Date of experience: September 7, 2021

Thumbnail of user paulo144
Indiana
1 review
0 helpful votes
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November 5th, 2016

I had no response from previous resume, decided to use Top Resume to see if it would make a difference. I received resume within 24 hours with final a day later. Once I started submitting the Top Resume product the responses came almost immediately. Defiantly money well spent.

Date of experience: November 1, 2016

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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