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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.7%
Positive
170
Neutral
5
Negative
21
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user annav37
Pennsylvania
2 reviews
0 helpful votes
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April 1st, 2017

I have received many positive reviews on my updated resume and cover letter. The TopResume team was a pleasure to work with. They responded to all of my emails in a timely fashion. I have already recommended them to family and friends!

Date of experience: March 30, 2017

Thumbnail of user jesusc186
Colombia
1 review
0 helpful votes
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December 10th, 2020
Verified purchase

I knew my resume had a lot of improvement opportunities, but I didn't know where to start. TopResume helped showing the most important points to correct. It was a very good job that gave me the chance to write a better resume.

Date of experience: December 10, 2020

Thumbnail of user mohamadc1
AE
1 review
0 helpful votes
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June 1st, 2017

Genuine, convenient, experienced staffs, professional.
The requested job was accomplished before the agreed time.
Prompt action and amendments done professionally within the agreed time, although I am staying abroad and communicating through emails only, considering the time gap difference.
Keep it up.

Date of experience: May 30, 2017

Thumbnail of user sallyb143
California
2 reviews
5 helpful votes
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July 28th, 2018

The "final" resume that was delivered to me was scattered with multiple misspelled words, inconsistently formatted bullets and sentences that were incomplete and made no sense. (I understand keywords, but, please!) When I received the resume I ran spell check on the document but the misspellings were embedded in the body of the document and were not highlighted. My mistake for not proofreading it more carefully. Shame on TopResume for ever delivering such incredibly shoddy work.

Date of experience: July 28, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Sally,

We are sorry for the experience you have had. If you have any additional questions, please email support@topresume.com. Thank you.

Thumbnail of user bryang40
Texas
1 review
0 helpful votes
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August 30th, 2017

I had the pleasure of working with Andrew at TopResume. He was an outstanding help, gave me the perfect critique to better improve my resume. Since I have taken his advice and updated my resume I have already received 3x more interview requests than I was getting. I thought my resume was well put together previously, but with the changes I am seeing a much better result in the job search! Thank you Andrew for everything!

Date of experience: August 30, 2017

Thumbnail of user meredithj10
New York
1 review
6 helpful votes
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November 16th, 2017

Do not waste your money! I'm convinced this company and their services are a scam. My "professional" resume writer originally said she would have a draft available in a couple of business days. After 3 days, I sent an email just to check in and see when she thought she could have the draft completed. I didn't receive a response. The next day I contacted customer support and they reached out to her. I got a reply from her saying she was working on my resume and would have it to me the following day (yesterday)... nothing. I emailed her this morning to check the status and no response. Contacted customer service and they refuse to give a refund. They say they've assigned my resume to a new writer and I'll have it by tomorrow. I received a resume and cover letter tonight that's not even mine! Totally incompetent for a supposedly professional business. I plan to dispute the charges and report them to the BBB.

Date of experience: November 16, 2017

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Meredith,

Please reach out to our customer care team in regards to the different resume and cover letter. That will require an investigation and review from our Service Delivery and Standards team. They'll assess next steps after their review. We would like to apologize for the mishaps.

Thumbnail of user jeffm166
New Jersey
1 review
1 helpful vote
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January 22nd, 2017

I knew my resume required quite a bit of work. We all get bombarded online for resume critiques. For whatever reason, I decided to move forward with Topresume, and I am glad I did.

A few emails with one of their content writers and within 2 days I had a resume that I could really be proud of. Much cleaner and most importantly, they have added keywords to make my resume more searchable.

I wouldn't hesitate to recommend them to anyone thinking about a resume refresh.

Date of experience: January 20, 2017

Thumbnail of user jamilaw
California
1 review
0 helpful votes
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January 3rd, 2017

I paid for the cover letter and resume service and my resume writer did a great job conveying what I wanted to showcase in terms of my skills and strengths in my resume. I was happy and impressed. It was a big improvement from my original resume. Everything that I wanted to say to an employer about why they should look at me was on point. Had a little issue with some of the job descriptions being placed at the wrong spot, but luckily I was able to catch those things. Any changes I wanted to make after my first draft was done and my resume write was aware of those changes. Communication through email was helpful. My resume writer got back to me quickly and listened to what I wanted to portray in my resume. I would recommend this service.

Date of experience: December 31, 2016

Thumbnail of user joshuac231
Virginia
1 review
0 helpful votes
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March 12th, 2019

When I clicked the "yes" button to submit my resume for review, I fully expected to receive canned garbage about formatting, grammar, and word choices. What I received instead, a well written and radically candid review of my resume. While I truly wanted to, due to recent financial situations, I could not opt to have the company write me a new resume. However, the feedback given helped me to write a better resume that attracts the right employers to me and helps me show potential employers why I'm a great candidate. I know this because, after rewriting, I have seen a 35% increase in profile and resume views on job sites! I have also had more employers looking at my resume twice or more. Only 17% of candidates are reviewed more than once. This was a fabulous use of my time and a great investment. When I'm able, I fully intend to utilize the service to have the best possible resume written for me!

Date of experience: March 5, 2019

Thumbnail of user cindyp55
Illinois
1 review
1 helpful vote
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August 30th, 2016

I have not had a new resume in years. So, I opted for the top package that provided a resume within 48 hours. Julie was assigned to me and she really listened to my needs and concerns. As promised, I received my resume within 48 hours. It was exact and professional. The cover letter is a tool I can modify and use to suit many applications. I have already recommended this service to several people that I know!

Date of experience: August 26, 2016

Thumbnail of user johne1941
Netherlands
1 review
0 helpful votes
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March 5th, 2022
Verified purchase

My resume work went on pretty smooth, timely & satisfactorily. Aaron was a pleasure to work with. I will give his service a 5-star.
However the service on resume-posting is so not transparent! Aside getting a mail that my resume has been posted, no one was able to tell me on which recruitment sites it has been posted despite me requesting 2-3 times. No one has contacted me about my CV yet! You really need to provide transparent evidence that the service was provide, and to prepare the customer on what to expect thereafter. This makes it look like the resume-posting service is a fluke, and I need convincing to change my mind about that. I will actually give this posting service a zero-star. This is the reason for an overall 3-star.

Date of experience: February 3, 2022

Thumbnail of user cp157
Canada
1 review
1 helpful vote
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October 28th, 2018

They promise you expert resume writers but my writer knew nothing about Canadian HR. She removed my credentials that should 100% be on my resume. She misconstrued my experience and really had no idea. You pay them but have to work in their timelines. I gave a ton of feedback for my first draft but she changed almost nothing. When I put in a complaint to the company I received no response. What a bunch of crooks and a waste of money. Do not use them!

Date of experience: October 28, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi C. P.,

We're sorry for the experience you have had. We offer multiple revisions for all orders to ensure that our clients are satisfied with the final version of their resume. Please email support@topresume.com with reference to this order so we can better assist you. Thank you.

Thumbnail of user tracyt194
California
1 review
0 helpful votes
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December 13th, 2019
Verified purchase

From the start it was easy communication and decision points along the way. In a matter of days I had finished products and feel awesome about my final products - CV, cover letter and LinkedIn profile.

Date of experience: December 10, 2019

Thumbnail of user nanj2
Massachusetts
1 review
0 helpful votes
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November 8th, 2016

If you do a little math, you pay approximately $130 and you get 7 working days with your writer. If the writer is dedicated only to you then you would expect the writer to earn much less than $500 a month, which is IMPOSSIBLE. So I should say I got what I paid for.

My writer worked fast and was responsive. Though at first she didn't understand the career path I wanted to enter and provided something totally deviant in the first draft, she was able to quickly learn and submit a revision.

However, I am very disappointed in her carelessness. I understand writers cannot devote time researching or understanding my needs but at least, I don't expect any spelling or formatting errors or incorrect info in my resume. Not a pretty resume? I am okay with it; Didn't capture what I requested? I am okay with it; But you didn't bother making formatting consistent? I don't know.

Date of experience: November 6, 2016

Thumbnail of user barbaraf87
Virginia
1 review
0 helpful votes
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September 5th, 2017

I was nervous about purchasing a résumé, why? I'm not sure but I'm glad I did. Compared to my old résumé this one is very clean, detailed and not as long as my other one. It makes me sound more professional and that I am more than just an employee. I also love the cover letter that came with it. It was a fast process from start to finish.
I highly recommend getting your résumé written by TopResume.

Date of experience: September 5, 2017

Thumbnail of user mandym25
New York
1 review
0 helpful votes
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January 20th, 2016

TopResume provided me honest feedback on how to convey my skills and experience in the most professional manner in regards to my average looking resume.

I was happy with the results as it looks awesome compared to what was being presented to prospective Employers. I would recommend this service as they were very responsive to my feedback and very prompt with modification edits. My Professional write Betsy was excellent.

I want to thank them for their Service & Support.

Best Regards,

Mr. Mandy Montanez

Date of experience: January 20, 2016

Thumbnail of user tusharm10
Canada
1 review
1 helpful vote
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October 22nd, 2019
Verified purchase

I registered executive approach with Top resume with which i was expecting to get atleast something but i have not got anything yet.
This is just a fraud it looks like.
I wasted my more than 300 dollars into it.

Date of experience: October 8, 2019

Thumbnail of user stevep569
Georgia
1 review
0 helpful votes
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June 12th, 2020

I got a bad writer who wrote an embellished resume with things I don't even do. I am a salesmen, and he made me look like a customer service representative. I tried to get a refund and the company said they don't give them, but I could get a replacement senior writer. Going on, I said to go ahead and switch me to a senior writer, but it hasn't been done. Moreover, the initial writer keeps sending me letters towards changing my mind, which I don't want to do. He won't go away or listen to my request for a senior writer. I am probably going to get with my credit card company if I don't get results. This whole situation sucks!

Date of experience: April 11, 2020

Thumbnail of user jacquelnes1
Massachusetts
1 review
0 helpful votes
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June 23rd, 2020
Verified purchase

I had been working for MANY years and wanted to update my resume to reflect my previous career but also focus on my most recent. There were several suggestions made to improve my resume. Even though I thought I did a good job writing my resume it pales in comparison to the final product. Well worth the investment and I HIGHLY recommend! You will not be disappointed!

Date of experience: June 23, 2020

Thumbnail of user madhur22
California
1 review
0 helpful votes
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January 10th, 2021
Verified purchase

You will get all what you expect to get after paying top dollar to hire their services. Really professional, very responsive, great suggestions, patient and impactful resume/linkedin profile at the end.

Date of experience: January 10, 2021

Thumbnail of user javierc29
Mexico
1 review
0 helpful votes
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June 13th, 2017

I'm grateful to had worked with TopResume. They are very professional. The only thing I suggest is that the service of rewritting resumes, cover letters and LinkedIn profiles were not only in English language but in Spanish also.

Date of experience: June 11, 2017

Thumbnail of user nicholer4
New York
1 review
0 helpful votes
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September 20th, 2016

I have always wrote my own resumes but when the time came for me to move to a new state I wanted a resume that was perfect and could help me land a job fast. Well this worked. I started submitting my resume after the first job and within a week and a half i was setting up interviews. You get 2 drafts and a final draft to approve in case you want to add anything to it or delete also.

Date of experience: September 16, 2016

Thumbnail of user jenniferr3559
New York
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

The entire experience was effortless. My writer Tanya was amazing, prompt and applied all my feedback. She painted a beautiful portrait of my work experience!

Reason I chose this business:

Package options, price, and guarantee program

Date of experience: March 13, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Jennifer,

I'm delighted to hear that your collaboration with your writer was a positive one.

If you ever need further assistance down the road, please feel free to reach out.

Your support means a lot to us!

Thumbnail of user gwanm
KR
1 review
0 helpful votes
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October 25th, 2017

This site is worth trying if you are having a difficult time with getting an interview opportunity.

Just try and get some idea how you should solve your problem with your resume and CV before it is too late.

Give it shot with the free critique and you won't regret the time that you spent on it.

Date of experience: October 24, 2017

Thumbnail of user abdelghafary
Egypt
1 review
0 helpful votes
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May 19th, 2019

Wonderful service. I had a decent writer, who got in contact with me in a briskly manner and analyzed my CV for faults. After I received intelligible feedback, I got onto it and rewrote my resume as advised. I have to be frank, it was a huge improvement.

Thanks TopResume.

Date of experience: May 17, 2019

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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