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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.9%
Positive
173
Neutral
5
Negative
21
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user trishas14
Kansas
1 review
0 helpful votes
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November 6th, 2016

My resume was out of date. I was needing to enhance skills I did at a previous job over 5 years earlier. Top Resume developed a professional resume fitting his request, asking all of the right questions.

Date of experience: November 2, 2016

Thumbnail of user kevins920
Connecticut
1 review
0 helpful votes
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January 17th, 2020
Verified purchase

Adam G. Authored my resume. It was a pleasure to work with him. He even interacted over the weekend with me, which was a surprise to me but also helpful because I don't always have time during the work week.

Date of experience: January 14, 2020

Thumbnail of user rebeccah1395
Georgia
1 review
0 helpful votes
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October 18th, 2021
Verified purchase

The summary provided by the reviewer made such a difference in how I viewed my own resume. The information on how the resume reader software summarized my experience differently than expected. So thankful for this free review!

Date of experience: October 18, 2021

Thumbnail of user tiffannyp
New Jersey
1 review
2 helpful votes
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January 29th, 2016

I was very pleased with my Revised resume! I received in a timely manner and when I asked for corrections to be made Nika L. Corrected the document and sent it right back to me. Since using TopResume I have received 5 interview request in my chosen filled after a week of submitted vs receiving no interview request before I re-wrote my resume! I highly recommend

Date of experience: January 29, 2016

Thumbnail of user johnnyj25
Florida
1 review
0 helpful votes
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September 25th, 2017

This was my first experience with TopResume as I discovered their link on Governmentjobs.com. I realized my resume was in desperate need of a revision and I submitted it for review. I received a very thorough critique in return which I totally agreed with and now want to pursue utilizing their services to rewrite my resume. This was a very positive experience for me.

Date of experience: September 25, 2017

Thumbnail of user pattijos1
North Carolina
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

I requested an updated resume to highlight all the facets of the travel industry with working in that business. Wendy did a fantastic job of focusing on all the skills I have that would translate to other industries as well.

Date of experience: March 9, 2021

Thumbnail of user angelad92
Texas
1 review
0 helpful votes
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February 10th, 2017

Top Resume took my old resume and tailored it to reflect the higher paying job I am seeking. They listened to my concerns and questions and really understood what I was looking for. Great service, and very affordable. Thank you!

Date of experience: February 7, 2017

Thumbnail of user samanthak34
Kentucky
1 review
0 helpful votes
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February 1st, 2017

The staff was very professional and friendly. I received my finished resume and cover letter in a week as promised. I have submitted the new resume to several positions, and really hope that I start seeing traction.

Date of experience: January 30, 2017

Thumbnail of user melissav27
New Jersey
1 review
0 helpful votes
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May 20th, 2016

TopResume is a great company to work with to re do your resume. The little experience I had, they made it sound like I was a professional when I'm just a college student trying to find a job in my career! My writer was great and my resume looks SO good! I'm pleased with the work how my resume got accomplished! I'm so glad I was recommended to this company and I appreciate it! Thank you TopResume
-Melissa Vit.

Date of experience: May 19, 2016

Thumbnail of user tt80
Vermont
1 review
0 helpful votes
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May 31st, 2016

The end result was a well written modern resume and cover letter. The Linked In profile rewrite was not really necessary as it was pretty much just a regurgitation of the resume. Took much longer than expected- over two weeks.

Date of experience: May 31, 2016

Thumbnail of user cama14
Canada
1 review
0 helpful votes
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March 19th, 2017

I was very pleased with Kathleen as a resume writer. She was very professional and offered some invaluable insight in putting the resume together. Presentation is the key to having an effective resume and this was accomplished.
Thanks for everything.

Date of experience: March 17, 2017

Thumbnail of user alexc141
Washington
1 review
0 helpful votes
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July 21st, 2016

I recently used TopResume to update my resume, cover letter, linkedin profile and couldn't be happier. I enjoyed working with the writer. She was able to transform my average resume to something I could never have done on my own.The whole process was easy and seamless. I'm very happy with the finish product and would definately recommend this company.

Date of experience: July 18, 2016

Thumbnail of user jamiem88
Florida
1 review
1 helpful vote
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July 28th, 2016

I really enjoyed working with TopResume. The feedback was honest and helpful. My writer helped me focus my resume content and showcase the most important aspects of my successes. I highly recommend them, and I would use their services again.

Date of experience: July 26, 2016

Thumbnail of user mariag127
Florida
1 review
1 helpful vote
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August 9th, 2016

Finally my resume is getting noticed since having Top Resume revise my old and outdated one. Very professional, and appreciate the thorough communication so you know what to expect and when. Worth the investment! Thanks so much.

Service
Value
Quality

Date of experience: August 6, 2016

Thumbnail of user malavb
Spain
1 review
3 helpful votes
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May 16th, 2018

Emily Gardner provided me insights that I had missed and helped me improve my overall resume. Now I reviewed my resume on the remarks they provided in their comments. Thanks a lot, it's very helpful to me.

Date of experience: May 16, 2018

Thumbnail of user pavelk30
Indiana
1 review
1 helpful vote
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March 25th, 2019

This has been the worst experience i had with any company.
They do not respond to calls or emails properly, i never received my resume only keep getting excuses back or they resend the same email stating it will be sent soon.

I will get a refund back,

Dont waste your time or money this is by far the worst company i had ever dealt with.

Date of experience: March 25, 2019

Thumbnail of user miroskavj
AE
1 review
0 helpful votes
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June 11th, 2023

I'm highly NOT recommending this company.
Veris y unprofessional writers, totally useless customer service and management and all this only for 350 US dollars.
Besides all of this, you can wait weeks for a response.
STAY AWAY FROM THIS COMPANY!

Tip for consumers:
Waste of money!

Products used:
Non

Date of experience: May 12, 2023

Thumbnail of user matthewb118
Germany
1 review
0 helpful votes
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February 5th, 2017

I have more than 10 years experience in news production in the military. I'd attempted writing my own resume. I'd even used several online tutorials, templates and military resume writing classes; but, every resume I'd written on my own was instantly rejected... whether for an internship or for employment.

Within days of receiving my final resume, I submitted it for an internship at major international news organization. I was turned down for the internship, but told my background qualifies me for a direct-hire position.

All thanks to Jessica, at Top Resume.

Date of experience: February 3, 2017

Thumbnail of user marianner6
Canada
1 review
0 helpful votes
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February 11th, 2017

I really appreciated the efficiency and professionalism shown throughout the process. The writer at TopResume carefully considered all the information that I provided and customized my resume and cover letter to suit my style. I didn't want any fancy, marketing jargon that doesn't really impress recruiters. I just wanted simple, honest adjectives that reflected my skills, as well as important industry keywords that the applicant tracking systems would catch. Staci reduced my resume from 3 pages to 1.5 and still managed to capture all the important points.

The staff at TopResume were extremely responsive to my feedback and accommodated any questions that I had. I was extremely happy with their service! I've had calls from at least 10 recruiters since I posted my resume a week ago. I have confidence that my resume is much more presentable now.

Date of experience: February 9, 2017

Thumbnail of user paulv153
Illinois
1 review
0 helpful votes
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April 7th, 2019

I used the site to review the quality of my resume, not expecting too much in the way of meaningful feedback. When I received the feedback, I was pleasantly surprised at the extent of the review and could see how a professional actually spent time going through it. The points raised were insightful and definitely valuable for me to implement, strengthening how I am presented to potential employers.

Date of experience: April 6, 2019

Thumbnail of user ajas2
Canada
1 review
0 helpful votes
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November 7th, 2016

My TopResume rep was quick to respond to any questions and I loved the final product. After weeks of sending out my old resume with no bites, I got a job within one week of sending out my new resume. The interviewer even commented that my resume looked very professional.

Date of experience: November 5, 2016

Thumbnail of user andrewb177
Massachusetts
1 review
0 helpful votes
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November 3rd, 2016

I lost my resume when my computer was stolen and having someone re-write a new one from scratch was something well worth paying for in my book. The cover letter was great and an attention getter and the resume was good, but not great. I was expecting someone with a great deal of expertise in resume writing and understanding buzz words and insight into what hiring managers want to see. Though Kim was good, there was nothing that suggested she was an expert. In fact, the first few revisions had issues that even I as a notice resume writer picked up on. I have the feeling that had i just said "great thanks," she would've happily sent me on my way. All in all good experience and saved me a lot of time, but do some of your own research and don't expect an expert on the other end.

Date of experience: November 1, 2016

Thumbnail of user patriciah2003
Washington
1 review
0 helpful votes
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October 19th, 2021
Verified purchase

The response to my request was immediate. I was able to have the staff make some changes as I saw them. Compared to my old, pallid resume this is a thing of beauty. I am flooded with job offers. I think the cost was reasonable. An all around great job.

Tip for consumers:
Trust in this process and work together.

Products used:
None

Service
Value
Quality

Date of experience: October 19, 2021

Thumbnail of user rickw58
Minnesota
1 review
0 helpful votes
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December 15th, 2016

Like most people I was hesitant on spending the money to have my resume critiqued and revamped but I decided to take a chance and I'm certainly glad I did. I received a response almost immediately from a writer and they worked very thoroughly, asking questions to make sure they understood and not to miss any details. I would highly recommend to anyone to have this service completed by top resume. Great service, very professional and a great product in return.

Date of experience: December 13, 2016

Thumbnail of user chevellaw
North Carolina
1 review
0 helpful votes
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March 30th, 2017

The FREE ansnlysis was spot on! I loved my writer and the quick turn around. This was a great experience. I've gotten several interviews. This was an easy, professional option that I'm very glad I decided to use.

Date of experience: March 28, 2017

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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