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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87%
Positive
174
Neutral
5
Negative
21
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user patrickt217
Patrick T.
Washington
1 review
0 helpful votes
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June 12th, 2020

Horrible service. Made promises that they couldn't keep about when resume would be delivered. Missed delivery date promised. Can't trust them. Eventually ended up delivering very generic resume that could have been any number of random people that wasn't even contextually relevant to my job experience even though they had a copy of my old resume.

Date of experience: March 26, 2020

Thumbnail of user jeffg431
Illinois
1 review
0 helpful votes
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October 22nd, 2019

Bought into this with a discount they had going on. Never received the discount, never can get an answer from their Customer service, they got my money and no contact from them after repeated attempts from myself. The resume was sent to me the night before it was due. Looked at it and all was done was rearranged. Have not a call from anyone. My original had more hits and I am back to original and actually got a interview from it. Customer service lacks (if they have one)and the resumewriters need to be upgraded, I will NOT recommend this sight to anyone.

Date of experience: October 7, 2019

Thumbnail of user jomerb
Texas
1 review
0 helpful votes
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December 20th, 2020

AVOID. Wanted to give TopResume a chance so purchased the resume writer, LinkedIn, and Cover Letter package.

After the second draft, I counted 13 grammar and punctuation errors still on a 2-page resume. It sounded like someone who is not a native English speaker wrote it.

Regarding the cover letter, it sounded suspicious so I googled it. Yup. Suspicions confirmed. They just plagiarized a template online and rehashed it to try and fit my resume.

Tried to request for a refund because was extremely dissatisfied with the quality of work but they said all sales final.

It's so much better to just go on Fiverr and find a reputable freelancer who will give you a personalized approach at a cheaper price. Plus you support independent business owners versus

Date of experience: November 20, 2020

Thumbnail of user whitneye5
Chris W. – TopResume Rep

We regret any issues that occurred with your documents and will continue to work with you directly to seek a resolution. Please contact us at support@topresume.com with any additional questions or concerns.

Thumbnail of user kevinm215
Colorado
1 review
1 helpful vote
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October 27th, 2016

TopResume writer, Sallie M, was assigned to me to modernize my resume, and add impact so it would pass the 6 second test.
She did an outstanding job of modernizing my resume - it's an outstanding improvement of what my resume looked like before her enhancements.
I wholeheartedly recommend TopResume, and I've already been referring my friends to TopResume because of their impressive work!

Date of experience: October 24, 2016

Thumbnail of user justines58
North Carolina
1 review
0 helpful votes
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May 2nd, 2021
Verified purchase

I was so pleased with how well my resume was done but disappointed because I am not getting a response from TopResume regarding the $50 resume distribution service I paid for. Nothing happened with that service and Katie Warren did not respond when asked about this service. Very disappointed and will not pay any more money until they respond and give me the service I paid for

Service
Value
Quality

Date of experience: April 2, 2021

Thumbnail of user whitneye5
Chris W. – TopResume Rep

We were unable to locate your order with the information provided. Please reach out to our Customer Care team at support@topresume.com so we can better assist you.

Thumbnail of user sarahh197
Florida
1 review
1 helpful vote
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August 20th, 2016

I was reserved at first to trust on online company to write my resume. However, I am glad I gave it a shot and with doing so I have gotten a well written and top notch resume in my hands to display. I am happy with the service that they provide and have already started to recommend to friends/family.

Date of experience: August 17, 2016

Thumbnail of user shannonh155
New York
1 review
4 helpful votes
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August 20th, 2018

I hired Top Resume on 6/30, completed the intact form (including links to jobs that I'm interested in pursuing, accomplishments, etc), and am in the process (on 8/20) of trying to get my money back. The first resume writer was horrible - she didn't understand my experience and just put words together on the template that didn't align with my career. The second resume writer couldn't update the template appropriately and distinguish between an accomplishment vs. my role. And now, I can't get my money back even though I don't have a workable product and they failed to deliver on the objectives I hired them to do.

Date of experience: August 20, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Shannon,

We are sorry for the experience you have had. If you have any additional questions, please email support@topresume.com. Thank you.

Thumbnail of user johns8013
Nevada
2 reviews
0 helpful votes
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February 2nd, 2021
Verified purchase

Well worth the money spent. Had an opportunity present itself and contacted my writer. She prioritized my package and delivered it to me in time to apply for the position. Very knowledgeable and accommodating person to work with on my new resume. Highly recommend!

Date of experience: February 2, 2021

Thumbnail of user christyc24
Kansas
1 review
0 helpful votes
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November 19th, 2016

Alana wrote my cover letter and resume. When she sent the first draft of my cover letter it was perfect. The first draft of my resume was almost perfect except I wanted to make my own personal changes. During the process she would ask questions about achievements or volunteering that would reflect a positive image. The final product was better than I expected. Thank you Alana for such a great job!

Date of experience: November 16, 2016

Thumbnail of user leed41
New York
1 review
0 helpful votes
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January 11th, 2016

My resume was outdated and I'm an older person trying to get back into my field. Soozy at TopResume did a fine job as far as I'm concerned. She communicated well with me.
I've seen a lot of negative reviews on this site. And I as yet have not had any job offers from posting my new TopResume developed resume. However, I only posted my resume January 1st and it is only January 11th. So, I am in a wait and see mode. I am a trusting person and would like to believe Soozy and TopResume were not just a cut & paste scam outfit. We shall see.

Date of experience: January 11, 2016

Thumbnail of user marilynk17
New York
1 review
0 helpful votes
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May 12th, 2017

Top Resume was a very easy service to use. The person I worked with was very friendly and understood exactly what I needed. I expressed my concerns with the old version I had and they were able to address everything. My resume was completed in a timely manner and so far I have had more feedback than I did before. I would use them again in the future.

Date of experience: May 10, 2017

Thumbnail of user briant617
Canada
1 review
1 helpful vote
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September 30th, 2020

I wouldn't recommend going here. The resume was not up to the standards of what I was expecting.
I truly think they had someone from china making them at a low cost price. When you complain about the quality of work they say no refund is possible. One of the dumbest buying decisions I've made. Reviews are 100 % accurate.

Date of experience: August 12, 2020

Thumbnail of user brantb8
Texas
1 review
0 helpful votes
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November 19th, 2016

Using TopResume was easy and produced high quality. I've worked on my own resume off and on for many years. I thought it was good, but it was too long and a bit stale. I knew it wouldn't pass a recruiters 30 second test. Alana with TopResume had me fill out a questionnaire (about 10 minutes) and then within a day, she had a rough draft ready for me to review. She listened to my ideas and we collaborated together, which is much better than someone just taking over and not listening. The cover letter was great and she took my resume and made it excellent. It was brief, concise and now can pass a recruiters eye test. Within a few days, we had the final draft complete. As part of the package I purchased, they uploaded my resume on over 60 sites at the exact same time. A process that took me about 3 minutes. Great job TopResume and Alana!

Date of experience: November 16, 2016

Thumbnail of user altons15
New Jersey
2 reviews
3 helpful votes
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December 14th, 2018

I paid a week ago and after a few emails I called to inquire about the process. The representative on the phone told me it was my fault because I had not done a questionnaire. When I explained I had done that she sent me one anyway. After finally checking on my progress she told me her system is not working correctly. I asked if this was a problem and she did not want to discuss it. I asked if I could talk to management and she said that her manager was off because it was Friday. I asked for any manager and she admitted they had none. I asked about the company structure and she did not want to discuss it. Giving any information to this company is a mistake. The gap between the knowledge of the phone rep and the emails I have gotten is enormous. They don't know what they are doing with your data. Not trustworthy at all.

Date of experience: December 14, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Alton,

We are sorry for the experience you have had. I see that someone on the Customer Support team has assisted you. If you have any additional questions, please email support@topresume.com with reference to this email so that we can properly assist you. We look forward to hearing from you.

Thumbnail of user samik29
Sweden
1 review
0 helpful votes
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March 13th, 2019

The service I received from TopResume was both timely and awesome. They rewrote my Resume and Cover Letter in line with world-class professional standard. Whenever I emailed them regarding any pertinent query, my writer responded within 1 or 2 day(s) with a clear answer.

I had completely rewritten my LinkedIn profile according to the TopResume guideline. Now, my LinkedIn profile stands strong out of the crowd and I receive 5x more profile views than the past.

Please feel free to avail yourself of the TopResume service. I think the money you will spend is worth the service you will get. Moreover, the long-term career return far outweighs the US$150, I think.

Good Luck to TopResume!
//
SAMI KABIR

Date of experience: March 12, 2019

Thumbnail of user vishnuv1
New York
1 review
4 helpful votes
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March 10th, 2016

Who said the world revolves around sun? It instead revolves around work experience. Though I have work experience Im facing hard time in finding a job and so I have convinced myself to get my resume fixed and paid top resume to fix my resume and it has been 2 weeks now, I haven't heard from them, not even an email. Before I payed I used to get emails advising to fix my resume.

Date of experience: March 10, 2016

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Vishnu, We are truly sorry for the delay you've encountered and would like to make it right. Please send us a direct message on Facebook with your email, full name, and order number and we'll get you connected to a customer service rep right away. Thank you in advance.

Thumbnail of user aprilb143
Maryland
1 review
3 helpful votes
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November 30th, 2018

They resume promotion is a service they offer that posts your resume on 75 sites. They make it clear after you purchase this service that they don't support this service. So, I receive an email from resume promotion, with a pin that will prompt them to assign you a new email just for the resume postings and you then set up a password. Never received the email, resume promotion has no number to call and top resume says this is not their problem. They should not promote a service if they cannot support it. So I am recently unemployed and screwed again.

Date of experience: November 30, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi April,

We are sorry for the experience you have had. I see that someone on the Customer Support team has assisted you with this matter. If you have any additional questions, please email support@topresume.com with reference to this email so that we can properly assist you. We look forward to hearing from you.

Thumbnail of user charlesg79
Texas
2 reviews
0 helpful votes
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December 22nd, 2016

I received my resume in a couple of days as expected and it was awesome. I asked for a small change to reduce it down to one page and a day later I received the updated resume going above my expectations.
Thank you all very much

Date of experience: December 20, 2016

Thumbnail of user konef
Maryland
1 review
0 helpful votes
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November 10th, 2021
Verified purchase

Overall, my experience with TopResume was good. Would have liked to be able to have an initial talk with the person who completed my resume to be sure all possible uses, experiences and skills were accounted for specific to the positions I will be applying for.

Date of experience: November 10, 2021

Thumbnail of user giric
Texas
1 review
0 helpful votes
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February 4th, 2017

TopResume has helped me with Resume and Cover letter and they turned out good. Resume looks good with unique pyramid style which I haven't seen in many resumes and surely I believe would make an impact to employer when looking at my resume.

Date of experience: February 2, 2017

Thumbnail of user leumass
California
1 review
8 helpful votes
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December 18th, 2017

I had my resume written with absolutely no understanding of what I do. There were added skills that I didnt even have. If ever questioned by a hiring manager I would have embarrassed myself. I pleaded the writers to do their research before writing my resume but they failed horribly.
I had my resume rewritten and the rewrite was even worse. I wish I could show you the samples. They write the resume for a machine to read full of splashed keywords in sentences. And I can with all that I didnt get an interview when I tested the resume out.
So take the advice or lose the money and remain disappointed. Only you can describe yourself best, and not someone who doesnt know you or your skills.
Id recommend them to ppl who want generic/basic resumes like for sales or admin roles. If you have a specialized background then avoid topresume like the plague.

Good luck!

Date of experience: December 18, 2017

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Leumas,

I'm sorry to hear that you didn't think our resume writer understood your industry well. We have a large network of writers for almost all industries and this could be a case of mismatching. Please reach out to our customer care team at support@topresume.com so we can take a look at the order.

Thumbnail of user marcof45
Spain
1 review
0 helpful votes
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November 17th, 2018

Interesting, but still needs some adaptations to some European markets, at least. I don't think this works entirely in Spain, for instance. But the problem lies here. Most resumes are incipient and I think this is the problem. Most HR recruiters don't value this approach yet.

Date of experience: November 15, 2018

Thumbnail of user michaelj224
Indiana
1 review
0 helpful votes
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March 10th, 2017

After having my resume reviewed and analyzed, what I thought to be somewhat acceptable by my standards appeared to be a disaster. I hesitantly decided to go ahead and pay to have my resume professionally drafted. All I can say is WOW! The final product was more than I could have asked for. Extremely professionally written with key words prominent. The turn time was extremely quick and the revisions were addressed rapidly!
HIGHLY RECOMMEND!

Date of experience: March 8, 2017

Thumbnail of user rethag1
Pennsylvania
1 review
2 helpful votes
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July 30th, 2016

Elizabeth at Top Resume made my experience great. I was nervous about having my resume prepared over the internet. I figured it would be a standard format but Elizabeth performance with my resumes exceeded my expectations. It focused on my career change without eliminating my experience.

Date of experience: July 27, 2016

Thumbnail of user kellyo67
New York
1 review
2 helpful votes
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November 9th, 2018

I applied to a job on topresume and they gave me the complimentary resume review - I get their selling a product but it was thorough and I liked the points they brought up so I decided to have them rewrite my resume. I paid over $200 to have a resume rush ordered. First of all they gave me a date for my first draft, it came and went without a word. I had to email three times with no reply before I called the number for assistance. The girl was nice and sorted it all out. Even threw in a free cover letter for the wait.

Finally I get my first draft. They threw in a few misplaces key words, just delete my bullets and put my original text into paragraph form. The resume was a completely unnecessary two pages because of the carelessness of the design/wording.

A total and complete waste of money. Just use online templates and do it yourself.

Date of experience: November 9, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Kelly,

We're sorry for the experience you have had and always strive to provide our clients with exceptional customer service. We offer multiple revisions for all orders until the client is satisfied with the final resume form. Please email support@topresume.com with reference to this order so we can better assist you. Thank you.

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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