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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87%
Positive
174
Neutral
5
Negative
21
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user bridgetteb67
VI
1 review
0 helpful votes
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February 3rd, 2022
Verified purchase

I like the fact that no matter how often we communicated through the email about changes to the resume the person handling my resume was very professional and always sent me the updated changes the next day for my review until it was to my satisfaction. Thank you

Date of experience: February 3, 2022

Thumbnail of user mahlond10
California
1 review
11 helpful votes
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July 19th, 2018

I can not believe how unprofessional this company is! * was the professional who was given my account. She went past my delivery date so far that I had to threaten her to get my resume completed. As apart of my service I paid for two revisions. Once I finally received my resume I asked for one small revision. She took so long to respond that her response was that my revision period had ended. Are you kidding me? As far as I am concerned this company stole my money. I would not recommend this company to anyone!

*Personal information redacted by admin

Date of experience: July 19, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Mahlon,

We are sorry for the experience you have had. If you have any additional questions, please email support@topresume.com. Thank you.

Thumbnail of user calvinj12
Virginia
1 review
0 helpful votes
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July 7th, 2016

Cant Explain how happy I am with my over the outcome and experience of my resume, cover letter, linkedin. At first I was hesitant but then questioned myself why I didnt come to TOP Resume earlier! They also help with job posting which too! It felt like a personal assistant that is very attentive to your needs. My resume is designed for exactly what im looking for along with my linkedin very professional. Recommend thier service to EVERYONE!

Date of experience: July 5, 2016

Thumbnail of user neilr48
Australia
1 review
0 helpful votes
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April 23rd, 2017

I made a snap decision to engage TopResume due to a looming change in our circumstances since my retirement. The service from the outset and throughout the process was exemplary. The outcome was far beyond my expectations. I would recommend the service to all my family and friends to upgrade their resumes and obtain a professional Cover Letter.

Date of experience: April 20, 2017

Thumbnail of user christelj
Alabama
2 reviews
10 helpful votes
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June 2nd, 2019

I moved from a Big city to a smaller town and never in my life have I had a issue with even getting a interview. I was lost for words I got the feedback my resume was horrible so I signed up for the complete package to redo everything LinkedIn, Cover letter, and Resume. Well its been 2 weeks and the 1st proof was the exact same format and fancy words that looked like someone was telling my story instead of me telling what I did. I sent it back and looked up the format that was completely different, However I am still waiting on my resume. I suggest you pay yourself $300 and you make a better format and send it to a friend to read.

Date of experience: June 2, 2019

Thumbnail of user emilyj326
Michigan
1 review
0 helpful votes
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March 23rd, 2021
Verified purchase

This is the second time I have used topresume. The work is always top notch, the writers are easy to work with and my resume looks awesome. This time I am attempting to make a large jump up in my career and the writer really listened to me and produced a resume fitting for the position. Thank you!

Date of experience: March 23, 2021

Thumbnail of user marym401
Texas
1 review
1 helpful vote
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October 23rd, 2016

I was very hesitant to pay for someone to rewrite my resume, and it was expensive - especially while being unemployed. But I went ahead with it, and Laura did an awesome job! Very fast, very friendly, answered every question. So I decided to also do the LinkedIn rewrite - but totally the opposite experience! A WASTE of money! It took them an entire month, I don't know where they came up with the info they wrote, they were EXTREMELY SLOW in responding to emails, and ignored almost all of my questions. When I complained, I got a major runaround. I had to do it myself after a month of frustration.

Date of experience: October 20, 2016

Thumbnail of user bobg71
Oregon
1 review
0 helpful votes
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May 10th, 2016

My writer, Deborah, did a great job absorbing my introductory email that I submitted with two resume versions, that I included when I placed my order. She instinctively knew how to pull it all together and created better phrases and words, and overall painted a better picture of my accomplishments, skills and experiences. Overall, she really knew how to read my current resume, take that along with my lengthy email, and understand what were my accomplishments and skills, and put that together in a better, more updated, and better looking resume. I highly recommend TopResume.

Date of experience: May 10, 2016

Thumbnail of user leeannc36
New York
1 review
0 helpful votes
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July 13th, 2021
Verified purchase

Thank you Sue L in getting my resume to a detailed and focused place! It is now transformed from an experience of doing to an experience of achieving and accomplishing. I am able to confidently build it as I move along in my career. Thank you. I highly recommend using this service.

Date of experience: July 13, 2021

Thumbnail of user lees217
Lee S.
Delaware
1 review
0 helpful votes
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May 20th, 2017

It started off a little rocky when it took several days to assign an analyst to to work on my resume, however to compensate, I was given a cover letter free of charge. Once an analyst was assigned, the process was smooth and efficient with timely responses to questions and concerns with my resume.

Date of experience: May 18, 2017

Thumbnail of user susanr1650
Oregon
1 review
0 helpful votes
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December 17th, 2020
Verified purchase

The review was detailed and insightful. I appreciated that there was no clickbait, etc., to access real information. There are additional services available for purchase that I can't afford to access right now, but the information I received gave me some real steps I can implement now on my own.

Date of experience: December 17, 2020

Thumbnail of user dennism1119
Kenya
2 reviews
0 helpful votes
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May 24th, 2021
Verified purchase

Hallo, I'm very happy with top resume for atleast showing me the way forward. For now I'm not financially stable but I promise in between I will pay for a resume + cover letter. Canada is my dream land. Thank you for your email.
Dennis Makhanu
*******372

Date of experience: May 24, 2021

Thumbnail of user kellys176
North Carolina
1 review
0 helpful votes
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October 2nd, 2016

I am making a career transition and had been out of the marketplace for more than a decade. Top Resume helped me update, refine, and format my resume to make me as marketable as possible. Have already recommended Top Resume to a friend who is also making a career change.

Date of experience: September 29, 2016

Thumbnail of user kristing8
Texas
1 review
0 helpful votes
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March 23rd, 2016

WOW! Sara at TopResume truly transformed my former resume into a masterpiece! She took all of my skills and qualifications and turned a very over-crowded resume into a simple but detailed work of art. I had reservations of paying a company to re-write my resume but it was truly worth every penny!.

Tip for consumers:
Be detailed....the more detailed you are when initially getting the writer your info the better the end result will be!

Service
Value
Quality

Date of experience: March 23, 2016

Thumbnail of user briant759
Wisconsin
1 review
0 helpful votes
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December 28th, 2020
Verified purchase

I had a good experience overall with TopResume. The writer I had was Steven, and he created an excellent resume and cover letter. It probably was a little difficult for him, as I needed a resume for a career change, and a federal resume matching my recent degree. In the end, all came out professionally and I have applied to several companies and agencies using my new resume.

Date of experience: December 28, 2020

Thumbnail of user denisea390
Illinois
1 review
0 helpful votes
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June 10th, 2021
Verified purchase

My experience was good. While working with the Rep assigned to create my resume, there was some slight push back on updates or changes I wanted made to my resume. I had to remind him, I paid good money to have the professionals make major updates and leave minor tweaks to me.

Date of experience: June 10, 2021

Thumbnail of user anthonyj1388
California
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I think Chandler did an amazing job and makes me look that much better and it only took a couple of exchanges and we were done.

Great

Reason I chose this business:

I needed to try them out.

Service

Date of experience: April 26, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Anthony,

I'm delighted to hear that your collaboration with your writer was a positive one.

If you ever need further assistance down the road, please feel free to reach out.

Your support means a lot to us!

Thumbnail of user joannao3
Virginia
1 review
0 helpful votes
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January 13th, 2017

I was delighted with both the speed and the quality of my new resume! It was exceptional - I would certainly have no hesitation in recommending TopResume and their team of writers! It was so good - I'd employ me!

Date of experience: January 11, 2017

Thumbnail of user shuaiy
Massachusetts
1 review
0 helpful votes
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January 14th, 2017

The writer replied my documents quickly as well as accurately. He also provided me with so many advice regarding how to make a good resume. The questions I offered to the writer were also answered quickly and clearly.

Date of experience: January 12, 2017

Thumbnail of user romariob
South Carolina
1 review
0 helpful votes
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February 25th, 2017

After i received my resume draft from top resume, i posted it on monster.com bear in mind it was still the draft and was not the final resume. About 2 or 3 days later i started receiving emails from recruiters about various positions. I had no interest in any of those positions but i was amazed the resume actually got noticed. I think it may be all the keyword on the resume. I then decided to have my schools career center review the resume so i could have good feedback to tell my top resume writer. The career center said it is one of the best resumes they have seen in a long time. The resume looks good, grammar and word choice are also excellent. I feel like anywhere i go from this point on i will most likely have the best resume in the room.

Date of experience: February 23, 2017

Thumbnail of user melodym15
Texas
3 reviews
0 helpful votes
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April 28th, 2017

I was very impressed with the resume I received because I never realized how good I looked on paper. Having a second set of professional eyes was fantastic. Very good service, very accommodating, top quality and overall excellence.

Date of experience: April 26, 2017

Thumbnail of user gregoryb568
Maryland
2 reviews
0 helpful votes
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July 28th, 2021
Verified purchase

Tonya M. Did an excellent job of re-formatting my federal government resume to a resume preferred for the private sector. I like the overall formatting she used and the "action words" she chose in the resume. It was a pleasure working with her. I am very satisfied with the document as written.

Date of experience: July 28, 2021

Thumbnail of user davidg318
Ohio
2 reviews
0 helpful votes
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September 17th, 2016

I was recommended to utilize this site by a friend of mine. I want to get in with a better company than I am with now. I would recommend the service to anyone looking to have their resume professionally written. I would not take my vehicle to anyone but a mechanic and when it comes to your resume I would not have it be revamped by anyone but a professional service such as TopResume.

Date of experience: September 15, 2016

Thumbnail of user hungp7
California
1 review
1 helpful vote
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June 12th, 2018

When I received the first draft of my resume makeover back from my TopResume writer, I gasped in awe. It had a "wow" factor that it hadn't had previously. And the best part was that the new resume wasn't selling someone I'm not. It highlighted - put front and center - the strengths that I knew I had but had trouble articulating powerfully and accurately. Since finishing my project with TopResume, I have continued applying to jobs with a never-before-felt sense of confidence in myself and abilities. I've gotten some calls back and I'm optimistic about my job hunt going forward. I highly recommend investing in yourself with TopResume because those kinds of investments are ones with the biggest returns.

Service
Value
Quality

Date of experience: June 12, 2018

Thumbnail of user preciouso3
Nigeria
1 review
0 helpful votes
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December 16th, 2019
Verified purchase

It was indeed wonderful to help out with my resume.
I hope to write back when I have done the necessary adjustments in order to ensure its in order.
Thanks to the team for being credible and reliable.

Date of experience: December 13, 2019

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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