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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
I had expected a week to process it, but my CV was revised twice within three days and completed with my cover letter. Victor structured my CV and focused on my skills in the summery. I would not have managed on my own to reduce my CV to the HR industry and to specify my skills as precisely as Victor did. He is simply great.
Date of experience: December 16, 2022
Nancy Maniaci
1 Review
Published 10 seconds ago
Great Experience
I had my resume analyzed and learned a lot. I have been out of my field for a couple of years and have a widely varying work history. I was uncertain as to how to make all of that work. I purchased the resume and was delighted with the results. The writer was very quick and explained how I could customize the finished product for different applications. The first time I used my new resume I received an invitation to do a montage interview. I know have a live interview set for next week!
Date of experience: April 30, 2016
I should have done my work and check Better Business Beruea,
"BBB files indicate a pattern of complaints concerning product quality and customer service for Top Resume. "
I purchased their 349 dollars package for a resume. Before anything began, I contacted their support team via email and requested that they used a template I had liked. They said they would send it to the writer and let me know. 5 days later, they tell me they cant, mind you that no writing had begun. The writer tells me that they cant use my template for ATS purposes, I tell them, I don't care about ATS because I will not be posting my resume online but rather pass it along my network of friends and family. The writer insists on saying no, so I asked for a refund. I get a message from them saying, they can only give me 30 percent of my 349, when they did not provide any kind of service, product or a result.
Date of experience: June 16, 2020
My resume was absolutely terrible. I have had to go back through and redo the entire thing. Language was changed throughout to downplay my experience, typos were added and superfluous bizarre wording of things was sprinkled in throughout. Truly the worst product I have ever paid for in my life.
Date of experience: September 13, 2020
I was very pleased with every element of my experience. Mary worked around my timeline through a family emergency and was always patient and available. She was able to pull out of my some elements that I, myself, am usually embarrassed to discuss and was able to articulate my skillset very well onto paper. Would highly recommend TopResume's services to anyone looking to sharpen up their resume ensemble.
Date of experience: July 13, 2021
When I research a company, I always look at the bad reviews and see if I can live with the complaints that other people have. All the bad reviews I read seemed scripted like someone else had written them and not actually customers. So I thought that I was make a fairly safe bet that I could trust TopResume. I worked with Joel and he did a great job, was very professional, and gave me a good product for a great price. I am very please with the work that I received and I would recommend TopResume to anyone who wants a well written resume.
Date of experience: June 27, 2017
Top Resume did a great job of taking my resume to the next level. Within a day of posting my new resume and updating my Linkedin profile with Kyla's suggestions I had 3 recruiters emailing me with jobs. My resume is polished, professional and highlights the accomplishments I have had in my career. Kyla even had insight enough to create a resume that took into consideration my age and took that possible liability and turned it into an asset. When I had hesitations about seeking a higher level position Kyla offered words of support and encouraged me to be confident in taking my career to the next level.
Date of experience: October 29, 2016
I wanted a fresh look for my resume - after many years in my field, I knew I needed a renovation and remodel of my resume and the person who helped me did a fantastic job not only with my Resume, but also with a sample cover letter and rewriting of my Linked In profile. I'm extremely happy with the results!
Date of experience: December 8, 2016
Informative, honest and accurate. Helped me understand nuances of resume-building by highlighting achievements first then skills, not just the tasks i've done
Positive reviews and search results
Date of experience: November 1, 2023
The resume writer did a great job of taking my information and reformatting the content to be more concise as well as suggesting alternative language to help my experience standout.
Date of experience: October 9, 2023
Hi Erik,
I'm pleased to know that you had a positive experience collaborating with your writer. Should you require additional assistance in the future, don't hesitate to get in touch.
Your support is highly valuable to us!
That was the easiest experience. I was able to submit my resume and get an updated majorly improved version very quickly. My writer was attentive and did a great job.
I was referred through AHIMA
Date of experience: October 16, 2023
Thank you for your feedback! We're delighted to hear that you had an easy experience and that your writer provided you with an improved resume. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
I requested expedited serviced and received confirmation that it would be delivered by 4/6, however, nothing was deliver. I reached out to *******@topresume.com and indicated I was still interested in the service and could they refund the additional charge $75.00 charge for expedited and they indicated they do not do refunds...
CAUTION: They will defraud you of your money and indicated "they have no way to provide refunds" Please DO NOT use the expedited service.
Date of experience: April 9, 2018
Hi Toby,
I would like to apologize for the inconvenience we might have caused. Due to the nature of digital content, we have an all sales are final policy.
However, please reach out to ops@topresume.com with your email so we can take a look at the communication between you and the customer care representative.
After months of endlessly applying for jobs and not getting any calls or interviews, I decided that even it was an expense that I couldn't really afford being out of work, I decided that my Resume could use some fine tuning. I saved an email that I received from Top Resume at the beginning of my job search and was impressed what they could do for me and very quickly. Since they offered a payment plan which worked for my budget, I decided to go for it. They were efficient and I got my "Fine tuned resume" back very quickly. I re-uploaded my resume into several job search companies and I am now getting feedback and scheduled interviews. The resume makes me look really fantastic and boosted my "out of a job blues" and now I feel more positive than ever and will land that job that I have desired. Thank you Top Resume! You Rock!
Tip for consumers:
Highly recommended. You will not be disappointed. These people know what they are doing.
Date of experience: September 14, 2016
This site came recommended from my professional association. My resume needed a new look, so I let them take a stab at it. Wow! I received my first draft within a week. I tweeked this a bit then sent it back. Within 24 hours, I had the updates and a very great looking resume. I have already sent it out to one company and within 5 days, I had a phone interview. I would recommend TopResume to all professionals who are needing a resume refresh.
Date of experience: July 5, 2017
TopResume help me with corrections of my resume in order to help me get a job opportunity or a phd program at a University.
I will advice my friends to send out their resumes for corrections that tgey may need on their resume
Thank you
Date of experience: July 25, 2017
My experience started out a little rocky with my first writer, he and I did not click. My second writer Bobbie was awesome, she did a great job of customizing my cover letter, thank you letter and resume to fit my needs. Overall I am very satisfied with the products I received.
Date of experience: March 29, 2021
If you want your resume to truly standout, TopResume will make it happen. I thought my resume was good, but I learned after using TopResume that mine was barely adequate. The format and the attention grabbing words make all the difference. I highly recommend TopResume.
Date of experience: March 9, 2017
I truly enjoyed the process of rewritting my CV. The professional writer that helped me was nice and always knew what she was doing. I sent her a couple of resumes I already got and took the best out of every single one to materize the final draft. I'm happy with the final result and I'm currently looking for job opportunities.
Date of experience: August 14, 2019
I would like to congratulate TopResume for such superior service. All documentation was delivered in a timely professional way, and offers were suggested at an appropriate stage of the process.
Regards Jane Templeton
Date of experience: July 12, 2021
Till now I can't decide if it was a great idea to use "TopResume" services to reshape my resume or not.
Yet, The resume was updated exactly as promised and the update was done on time.
I really like my new resume, how it looks and how it shows my experience in a very compact and effecient way.
Date of experience: March 28, 2017
I have already been recommending this service to friends and colleagues. My writer was very responsive and polite. I am enjoying working with her.
Because the sample critique was exactly what I needed to improve my resume. It was 5 pages long and I needed to simplify it without losing the important facts about my skills and experience. I do not know what is acceptable in the hiring world right now, so I relied on this service to know what to do.
Date of experience: April 22, 2024
Hi Kristine,
Thank you so much for your wonderful review! We're absolutely delighted to hear about your positive experience. Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future. If you ever need further assistance, please feel free to reach out.
Your support is incredibly important to us!
In the span of 1 week, TopResume turned my outdated resume into a shiny, new updated version! Janet H. Gave me exactly what I was looking for. I'm 100% satisfied and would highly recommend this service to others!
Date of experience: July 14, 2020
The resume writer didn't even look at your instructions. It looks like a copy-and-paste from another AI website. It's not worth spending money on this site.
* TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 5, 2023
Very professional. I loved the updated resume and cover letter.
I accidentally paid for a service twice. They were very quick to correct and process refund.
I chose to presume because it presented easy and fast.
Date of experience: July 1, 2024
Hi Liza,
We appreciate your positive feedback!
It brings us great joy to learn about your excellent experience.
Ensuring your satisfaction is our top priority.
Should you require assistance in the future, please don't hesitate to contact us.
Your support is highly valued!
I'm very pleased with my new CV, cover letter and LinkedIn profile written by a TopResume writer, Cate. She was very professional and replied quickly to my questions. My new resume highlights my skills and achievements in a way that I could've never done myself. I still haven't heard back from recruiters as it's only been a week since I received my new CV, but I feel more confident about passing it around, and my LinkedIn profile is getting more views.
Tip for consumers:
If you have doubts about it, you can send your current CV for a free revision. I did it after signing up on Monster. It gives you a preview of what TopResume can do to improve your CV, and that's what finally helped me decide to try their paid services.
Date of experience: September 26, 2016
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi John,
We appreciate your positive feedback! We're thrilled to learn about your excellent experience. Your satisfaction remains our top priority. If you ever require further assistance in the future, don't hesitate to get in touch.
Your support is highly valued!